The hotel has a great location for those who need to be close to the Brasilia airport. The rooms are modern and well cleaned. The staff is friendly, but the bar/restaurant service seems somewhat disorganized.

OK facility with poor front desk customer service. I will not return and do not recommend anybody to stay here. Training and front desk customer service needs huge improvement and better training. I arrived at 12:30am after a long flight. I am Le Club Accor Hotels loyalty club member for many years. Reservation made through the website with my corporate credit card. Reception is demanding full payment upon arrival. There was an issue with my corporate card. Reception refused to check me in. I said, let me sort it out when I am in the room or tomorrow morning. No. Pay by cash or use another credit card, otherwise we will not allow you to enter the room. Extremely customer friendly, isn't it? Ended up making phone calls at night from the noisy lobby. I used another credit card, which first didn't work for Reception, either, because their machine was faulty. The same card worked perfectly at the bar. I was promised that the other card will only be serving as guarantee until the morning. After that the receptionist processed the payment with my personal credit card. I said, this is not what he said, he would do. Well, if my corporate card works in the morning, I can ask somebody to cancel the transaction. Nice, he? Wonderful customer service. Finally, I got my access card, but nothing like, I am sorry, or anything.... You are a guest, you booked with us, though luck, now you put up with our rules and attitude. Needless to say, I contacted the Front office Manager the next morning. He was professional and he ended up helping me revising the transaction using my corporate credit card, which I appreciate and thank him. Regardless, I will not return. Guests are not treated with respect.