ibis Styles Brasilia Aeroporto

ibis Styles Brasilia Aeroporto 3 stars

TripAdvisor rating 4.0/5 1,352 reviews

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Description

Hotel extras

  • 2-minute walk from JK International Airport

  • 1-minute walk from the bus terminal

  • 17-minute drive from Brasilia Interstate Bus Station

  • 24-hour lobby bar

  • Convention center

Hotel location

ibis Styles Brasilia Aeroporto

Aeroporto Int De Brasilia, Setor De Concessionarias, Lote 02
71608900 BRASÍLIA
Brazil

  • DF TRANS - LINHA 102:  Linha 102 Rod. Plano Piloto/ Aeroporto-W3

  • DF TRANS - LINHA 11:  Linha 11

  • DF TRANS - LINHA 31:  31

  • EXECUTIVA - LINHA 113:  113

  • By plane

    BRASILIA INTL AIRPT At 0.38km / 0.24 miles

GPS:-15.870765, -47.926525

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ORIGINAL

How would you like to enjoy national and international cuisine at a fair price? Our restaurant offers a varied menu, as well as a themed lunch buffet featuring Italian cuisine on Mondays, Arabic cuisine on Wednesdays and feijoada on Fridays.

Our accommodation(s)

The hotel features 361 rooms offering the perfect combination of modern décor and practicality, including 18 fully adapted rooms for people with reduced mobility.

Our guest reviews

Our guest reviews for
ibis Styles Brasilia Aeroporto

100% genuine reviews from our guests

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TripAdvisor Rating  4.0/5  1,352 reviews

Good hotel, but missing loyalty points credit

TripAdvisor rating 3.0/5

evandrot2015 Families - TripAdvisor review

The hotel is located right next to the airport. However, there is no shuttle service. Also the hotel does not make loyalty points credit. All the rest is what you may expect from Ibis Style. The amount charged to me was higher that the reservation amount done straight with Accor

Lack of maintenance

TripAdvisor rating 2.0/5

247jacksonb Business - TripAdvisor review

In the first room the TV was not working, then the staff changed me to another room, the TV was OK, but most of the time with horizontal lines on the screen appeared and the image was damaged, but, the most severe event was a constant leak somewhere around the bathroom, I have complained 3 times, however, until the third day (and last), the leak was not fixed, and I could not be moved to another room.

It was a good choice.

TripAdvisor rating 4.0/5

ALima_11 Families - TripAdvisor review

Front desk staff was very helpful and professional. I was able to have breakfast before the official start time, I had to be at the airport at the crack of dawn. It was a good choice for me. Ibis never disappoints.

Good location, mainly for business or for early flight

TripAdvisor rating 3.0/5

GuilhermeDall Business - TripAdvisor review

Good hotel, some issues to improve, but nothing to implicate the stay. Air conditioning should work better. Good breakfast, nice bad for a good sleep. Good wi-fi, should have more TV channels, but, OK.

Very pleasent

TripAdvisor rating 5.0/5

Anna Elisa V Business - TripAdvisor review

Very comfortable, clean and quiet. The employees are kind and services are nice but the prices of food and drinks don't worth it (there you can find only tiny bottle of waters!!!). The location is good, depending on the reason of the trip, but far from commercial area and restaurants.

Good location

TripAdvisor rating 4.0/5

AKABr66 Business - TripAdvisor review

The hotel has a great location for those who need to be close to the Brasilia airport. The rooms are modern and well cleaned. The staff is friendly, but the bar/restaurant service seems somewhat disorganized.

Dear Akab, Thank you very much for your evaluation and given score. We are glad to hear about your overall experience in our hotel. Your perception concerning the services provided at the bar/restaurant will be promptly transmitted to the staff members and respective leaders. We hope to host you again in the near future and maybe, conquer the last star in your perception. Kind regards, Henrique Severien General Manager

Disappointeing customer service, OK facility

TripAdvisor rating 2.0/5

Gregory R Business - TripAdvisor review

OK facility with poor front desk customer service. I will not return and do not recommend anybody to stay here. Training and front desk customer service needs huge improvement and better training. I arrived at 12:30am after a long flight. I am Le Club Accor Hotels loyalty club member for many years. Reservation made through the website with my corporate credit card. Reception is demanding full payment upon arrival. There was an issue with my corporate card. Reception refused to check me in. I said, let me sort it out when I am in the room or tomorrow morning. No. Pay by cash or use another credit card, otherwise we will not allow you to enter the room. Extremely customer friendly, isn't it? Ended up making phone calls at night from the noisy lobby. I used another credit card, which first didn't work for Reception, either, because their machine was faulty. The same card worked perfectly at the bar. I was promised that the other card will only be serving as guarantee until the morning. After that the receptionist processed the payment with my personal credit card. I said, this is not what he said, he would do. Well, if my corporate card works in the morning, I can ask somebody to cancel the transaction. Nice, he? Wonderful customer service. Finally, I got my access card, but nothing like, I am sorry, or anything.... You are a guest, you booked with us, though luck, now you put up with our rules and attitude. Needless to say, I contacted the Front office Manager the next morning. He was professional and he ended up helping me revising the transaction using my corporate credit card, which I appreciate and thank him. Regardless, I will not return. Guests are not treated with respect.

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