Mercure Brasilia Leader 4 stars

Customer review rating (ALL Rating) 4.3/5 1,570 reviews

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Shn Qd 5 Bloco I, Asa Norte, Brasilia - DF, 70705912 BRASILIA, Brazil

Description

Hotel extras

  • Web corner and free WIFI throughout the hotel

  • Multiple events rooms

  • Rooms are more spacious than the city's average

  • Close to the Mané Garrincha Stadium and Brasília Shopping

  • Close to the Ulisses Guimarães Convention Center

Our accommodation(s)

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Hotel location

Mercure Brasilia Leader

Shn Qd 5 Bloco I, Asa Norte, Brasilia - DF
70705912 BRASILIA
Brazil

GPS:-15.78873, -47.89099

Telephone
Fax +550000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Fitness center

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,570 reviews

Customer review rating 3.5/5

Elisangela D. S. K. Couples - Confirmed reviews ALL

The hotel is in front of another building under construction, so bear in mind that they start the works around 6.30 am/7 am ( I don't know very much about work hours related to construction in Brazil). I asked for a change of room, which was promptly granted the very next morning after I arrived. I did ask the kitchen/service room for hot water as I wanted to have coffee or tea in my room, but they wanted to charge R$ 20 + taxes for the water. I went to reception and told them about it, and after an hour was offered a kettle to have in my room. Overall, it was ok, the pool is nice, but the reception team could do better, having one or 2 that went the extra mile, compared to the other hotel I normally stay, which is located 300 meters from there, and it's part of ALL ACCOR too. Apart from that, I also noticed that it is advertised beds queen size, but it looked like a double bed. I stayed with my husband for 6 nights.

Dear Elisangela, Thank you for sharing your feedback regarding your recent stay at Mercure Brasilia Lider. We appreciate your insights as they help us improve our services. I apologize for any inconvenience you experienced due to the construction nearby. We understand that early morning noise can be disruptive, and we strive to provide a comfortable environment for our guests. I am glad to hear that you were able to change your room promptly. Regarding your request for hot water, I regret the miscommunication you encountered with our kitchen staff. While we aim to accommodate all guest requests, there are times when policies may not align with expectations. I appreciate your understanding in this matter and am pleased that we could provide a kettle for your convenience. I am also grateful for your comments on our reception team. Your observation about the service standard will be addressed internally, as we are committed to enhancing our guest experience. Lastly, I will review the bedding descriptions to ensure accuracy in our advertising. Thank you once again for your feedback, and we hope to welcome you back on a future visit. Best regards, Mercure Brasilia Lider

Customer review rating 4.0/5

Alessandro M. Business - Confirmed reviews ALL

It was nice and warmfull. Good attendance and support from the team.

Dear Alessandro, Thank you for your positive feedback. We are delighted to hear that you found our hotel comfortable and appreciated the warmth and support from our team. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Brasilia Lider

Customer review rating 2.0/5

Pedro B. Business - Confirmed reviews ALL

The hotel is far from the Mercure standard of accommodation, featuring old rooms, a quality standard far below the indicated hotel category, and excessively expensive for what is offered (the daily rate was that of a 5-star hotel, but the service and accommodation were at most 3-star). On my next trip to Brasília, I will certainly look for an alternative hotel and will recommend to acquaintances that they not stay there.

Dear Pedro, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize that your experience did not meet your expectations. Your comments regarding the pricing and quality of service are noted, and we will take them into consideration as we continuously seek to improve our offerings. Thank you for your insights. Best regards, Mercure Brasilia Lider

Customer review rating 1.5/5

Jasmin C. Solo - Confirmed reviews ALL

The linen did not smell so clean. The room service Caesar salad the chicken was quite burned. The room was not the cleanest.

Dear Jasmin, Thank you for sharing your feedback. We regret to learn that your experience did not meet your expectations regarding cleanliness and meal quality. Your comments are invaluable as they help us improve our services. Sincerely, Mercure Brasilia Lider

Customer review rating 4.0/5

Jose M. G. Business - Confirmed reviews ALL

Hotel bom, com café da manhã muito bom.

Prezado José, Agradecemos imensamente pelo seu feedback positivo e ficamos felizes em saber que sua estadia foi agradável e que apreciou nosso café da manhã. Esperamos recebê-lo novamente em breve! Atenciosamente, Mercure Brasilia Lider

Other web-users rate our hotel

  • 343 reviews 9/10 Location
  • 619 reviews 6.9/10 Room
  • 733 reviews 8.4/10 Service
  • 24 reviews 4.2/10 WiFi
  • 334 reviews 7.3/10 Breakfast
  • 254 reviews 6.3/10 Cleanliness
  • 169 reviews 4.3/10 Amenities
  • 92 reviews 4.2/10 Food

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