Grand Mercure Brasilia Eixo Monumental 5 stars

Customer review rating (ALL Rating) 4.4/5 3,190 reviews

Best price
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Grand Mercure Brasilia Eixo Monumental - Image 1
Grand Mercure Brasilia Eixo Monumental - Image 2
Grand Mercure Brasilia Eixo Monumental - Image 3
Grand Mercure Brasilia Eixo Monumental - Image 4
Setor Hoteleiro Norte quadra 5, Bloco G, 70705913 BRASÍLIA, Brazil

Description

Hotel extras

  • Close to the National Stadium, Convention Center and Brasilia Shopping.

  • Relaxation area with heated pool, sauna and top-floor gym.

  • Area for corporate and social events, with capacity for up to 350 people.

  • 18-minute drive by car to Brasilia Airport.

  • Visit the CAPIM DOURADO restaurant for contemporary Brazilian cuisine.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 2 twin beds

Photo out of - Superior Room with 2 twin beds

355-sq. ft. (33-m²) room - Lower floor, free WIFI, tiled floor, 32" LCD TV, desk, microwave, digital safe, magnifying mirror, hair dryer, L'Occitane toiletries

Max. number of persons
2
Area
From 33 m² / 355 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 33 m² / 355 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

355 sq. ft. (33 m²) - Modern decor, located on a high floor, free WIFI, desk, 32" LCD TV, magnifying mirror, digital safe, hair dryer, L'Occitane toiletries, 1 complimentary bottle of water

Max. number of persons
2
Area
From 33 m² / 355 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

355 sq. ft. (33 m²) - Modern decor, located on a high floor, free WIFI, desk, 32" LCD TV, magnifying mirror, digital safe, hair dryer, L'Occitane toiletries, 1 complimentary bottle of water

Max. number of persons
2
Area
From 33 m² / 355 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

474-sq. ft. (44-m²) - Large room, modern decor, 1st floor, free WIFI, desk, 32" TV, digital safe, microwave, L'Occitane toiletries, 1 complimentary bottle of water, Nespresso coffee machine, magnifying mirror, hair dryer. Ideal for families

Max. number of persons
2
Area
From 44 m² / 473 sq ft

Bedding

Single sofa bed(s) x1

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Telephone in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

33-m² room on mid-level floor, with 43" Smart TV, tiled floor, WiFi, work desk, pantry, microwave, digital safe, make-up mirror, hairdryer, and Loccitane au Bresil amenities.

Max. number of persons
2
Area
From 33 m² / 355 sq ft

Bedding

Queen size bed(s) x1

Bathroom

Bathroom Facilities

  • Telephone in bathroom

Media And Technology

Tv Facilities

  • Music TV channels

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

33-m² room on mid-level floor, with 43" Smart TV, tiled floor, WiFi, work desk, pantry, microwave, digital safe, make-up mirror, hairdryer, and Loccitane au Bresil amenities.

Max. number of persons
2
Area
From 33 m² / 355 sq ft

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Telephone in bathroom

Media And Technology

Tv Facilities

  • Music TV channels

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Luxury Suite with 1 king-size bed and sofa.

Photo out of - Luxury Suite with 1 king-size bed and sofa.

829-sq. ft. Suite with a living room with sofa bed, balcony, free WIFI, desk, 2 32" LCD TVs, digital safe, Nespresso machine, tea, 2 free bottles of water, slippers, bathrobe, L'Occitane toiletries, free late check-out up to 4pm. *Subject to availability

Max. number of persons
2
Area
From 77 m² / 828 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Microwave
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Telephone in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Junior Suite with 1 Queen-Size Bed and Sofa Bed. 1st to 9th floors.

Photo out of - Junior Suite with 1 Queen-Size Bed and Sofa Bed. 1st to 9th floors.

40-m² room with sofa bed, balcony, WiFi, work desk, two 43" TVs, digital safe, tea and coffee machine, complimentary water, slippers, bathrobe, and L'Occitane accessories. Late check-out until 16:00.

Max. number of persons
2
Area
From 40 m² / 430 sq ft

Bedding

Queen size bed(s) x1

Bathroom

Bathroom Facilities

  • Telephone in bathroom

Media And Technology

Tv Facilities

  • Music TV channels

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Grand Mercure Brasilia Eixo Monumental

Setor Hoteleiro Norte quadra 5, Bloco G
70705913 BRASÍLIA
Brazil

GPS:-15.788328, -47.890239

Telephone
Fax +55 61 3424-2001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 319 rooms
  • 3 rooms for people with reduced mobility
  • 15 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Concierge

  • Concierge

Porter

  • Porter

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Buffet Additional charge

Business

5 Meeting rooms

Business Center

  • Business center with support staff

Well-being

PISCINA EXTERNA

  • Outside
  • On site

FITNESS CENTER

  • On site
  • On site
  • Indoor parking
  • Private

  • Parking pricing: 42 BRL 42 BRL Per day
  • Parking for a month
  • Parking for a week

VEREDAS

Photo out of - VEREDAS

Restaurant located on the Mezzanine floor. The hotel's breakfast and banquet services, in addition to lunch and dinner, are available in this area.

Cooking style
Cafe
Capacity
130
70705913 Brasília, Brazil

Other informations

Services

  • Air conditioning
  • Non Smoking Area
  • Terrace

Restaurant located on the Mezzanine floor. The hotel's breakfast and banquet services, in addition to lunch and dinner, are available in this area.

Restaurant guests can enjoy drinks at the Le Plateau restaurant bar.

The buffet breakfast is served from 6am. Start the day by enjoying more than 10 different types of bread, regional fruit, healthy products and fresh delicacies.

If you want to keep fit, you can use our fitness center, with modern equipment designed to meet your needs. Make use of the hotel's rooftop steam room and relax in a heated pool with great views of the city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,190 reviews

Customer review rating 3.0/5

Ehab E. Business - Confirmed reviews ALL

Dear Mr. Ehab, Thank you for sharing your experience with us. We are pleased to know that you had a pleasant stay and appreciated our service. We sincerely apologize for not fully meeting your expectations during your stay with us. Your comments are very important to us and will be shared with our team so that we can implement the necessary improvements. We hope to have the pleasure of welcoming you back and providing you with a more enjoyable stay at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Customer review rating 5.0/5

Cesar F. J. Business - Confirmed reviews ALL

Dear Mr. César, Thank you for sharing your positive experience with us! We are delighted to know that you had a pleasant stay and that you enjoyed our accommodations. We hope to have the pleasure of welcoming you back soon for more enjoyable moments at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Customer review rating 1.5/5

Fernanda Q. T. Business - Confirmed reviews ALL

Dear Ms. Fernanda, We sincerely apologize for what happened, particularly the delay and the lack of clarity in our communication. This is not the standard of service we strive to provide, and your satisfaction is our priority. We understand the impact this had on your stay. Your feedback is extremely important to us, as it helps us identify areas that require attention. Your comments will be shared with our team so that we can implement the necessary improvements. We would greatly appreciate it if you could contact us during your next stay, so that we can make all the necessary arrangements and provide you with the attention you deserve. We sincerely hope to have the opportunity to welcome you back to Grand Mercure Brasília, provide you with a more pleasant experience, and restore your confidence in our services. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Customer review rating 2.0/5

Benjamin F. Business - Confirmed reviews ALL

Dear Mr. Benjamin, Thank you for sharing your experience with us. We sincerely apologize for not meeting your expectations and for the inconveniences you experienced during your stay with us. Your comments are very important to us and will be shared with our team so that we can implement improvements. We hope to have the opportunity to welcome you back and provide you with a more pleasant stay at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Customer review rating 4.5/5

Maria N. Business - Confirmed reviews ALL

Dear Ms. Maria, Thank you for sharing your experience with us. We are pleased to know that you had a pleasant stay and that you appreciated our service, especially our breakfast. We sincerely apologize for not fully meeting your expectations and for any inconveniences you experienced during your stay with us. Your comments are very important to us and will be shared with our team so that we can implement improvements. We hope to have the pleasure of welcoming you back soon for an even more enjoyable stay at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Dear Mr. Ehab, Thank you for sharing your experience with us. We are pleased to know that you had a pleasant stay and appreciated our service. We sincerely apologize for not fully meeting your expectations during your stay with us. Your comments are very important to us and will be shared with our team so that we can implement the necessary improvements. We hope to have the pleasure of welcoming you back and providing you with a more enjoyable stay at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Customer review rating 5.0/5

Cesar F. J. Business - Confirmed reviews ALL

Hotel amazing, everything are ok.

Dear Mr. César, Thank you for sharing your positive experience with us! We are delighted to know that you had a pleasant stay and that you enjoyed our accommodations. We hope to have the pleasure of welcoming you back soon for more enjoyable moments at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Customer review rating 1.5/5

Fernanda Q. T. Business - Confirmed reviews ALL

I would like to formally express my dissatisfaction with the service provided by the hotel restaurant. I ordered a vegetable soup with the promise of delivery within 30 minutes, as I had an external meeting scheduled. However, after five phone calls, the response was always the same: “it’s on the way.” Later, I was met with an unconvincing and rude explanation, claiming that the waiter had been stuck in the elevator for 30 minutes. I understand that delays can happen and logistics are not always predictable. However, the repeated assurance that the order was arriving, when it clearly was not, amounted to dishonesty that caused me harm. I had been awake since 3 a.m., returned to my room to work and eat something before the next in-person meeting, which lasted until nearly 9 p.m. The delay and lack of transparency directly affected my performance, leading to low blood pressure and difficulty concentrating. I request that this incident be taken seriously, as service quality and honesty in communication are essential to maintaining guests’ trust.

Dear Ms. Fernanda, We sincerely apologize for what happened, particularly the delay and the lack of clarity in our communication. This is not the standard of service we strive to provide, and your satisfaction is our priority. We understand the impact this had on your stay. Your feedback is extremely important to us, as it helps us identify areas that require attention. Your comments will be shared with our team so that we can implement the necessary improvements. We would greatly appreciate it if you could contact us during your next stay, so that we can make all the necessary arrangements and provide you with the attention you deserve. We sincerely hope to have the opportunity to welcome you back to Grand Mercure Brasília, provide you with a more pleasant experience, and restore your confidence in our services. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Customer review rating 2.0/5

Benjamin F. Business - Confirmed reviews ALL

Poor air-conditioning, no iron in room, no way to get food if you arrive late.

Dear Mr. Benjamin, Thank you for sharing your experience with us. We sincerely apologize for not meeting your expectations and for the inconveniences you experienced during your stay with us. Your comments are very important to us and will be shared with our team so that we can implement improvements. We hope to have the opportunity to welcome you back and provide you with a more pleasant stay at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Customer review rating 4.5/5

Maria N. Business - Confirmed reviews ALL

The service at the hotel is great and the breakfast spread very good. I especially appreciate the separate allergen food shelf with a very good selection of gluten-free. The beds are also comfortable in true Accor style. The only minus comes from the very poor soundproofing between rooms, I could hear the TV screaming in the neighboring room almost throughout the night and the traffic from the street below. Some surfaces are starting to be in need of a refresh as well, but all bathrooms have been nicely re-done. One would also immensely appreciate a coffee maker/water kettle in the rooms instead of the microwave.

Dear Ms. Maria, Thank you for sharing your experience with us. We are pleased to know that you had a pleasant stay and that you appreciated our service, especially our breakfast. We sincerely apologize for not fully meeting your expectations and for any inconveniences you experienced during your stay with us. Your comments are very important to us and will be shared with our team so that we can implement improvements. We hope to have the pleasure of welcoming you back soon for an even more enjoyable stay at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Customer review rating 2.5/5

Phil M. Business - Confirmed reviews ALL

Front desk check in very good. Room OK. Hotel lacks a nice bar an ambience.

Dear Mr. Phil, Thank you for sharing your experience with us. We are pleased to know that you had a pleasant stay and appreciated our service. We sincerely apologize for not meeting your expectations and for the inconveniences you experienced during your stay with us. Your feedback is very important to us and will be shared with our team so that we can implement improvements. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Customer review rating 2.0/5

Alysa D. E. Business - Confirmed reviews ALL

Hotel was under construction. There was no advance notice upon booking or check in. Jackhammering above my room was extremely disruptive. Also, I was given a handicap accessible room, which I did not book, and the shower was extremely dangerous spraying water all over the floor.

Dear Ms. Alysa, Thank you for sharing your experience with us. We sincerely apologize for not meeting your expectations and for the inconveniences you experienced during your stay with us. Your feedback is very important to us and will be shared with our team so that we can implement improvements. We hope to have the opportunity to welcome you back soon and provide you with a more enjoyable stay at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Customer review rating 1.5/5

Jia G. Business - Confirmed reviews ALL

Too hot too dry, and the air conditioner stopped working at 2am.

Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for not meeting your expectations and for the inconveniences you experienced during your stay with us. Your feedback is very important to us and will be shared with our team so that we can implement improvements. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Customer review rating 4.0/5

Augusto P. N. J. Business - Confirmed reviews ALL

Good, not Great

Dear Mr. Augusto, Thank you for taking the time to share your experience with us. We are pleased to know that you had a good stay. However, we sincerely apologize for not fully meeting your expectations and for the inconveniences you experienced during your stay with us. Your feedback is very important to us and will be shared with our team so that we can continue implementing improvements. We hope to have the opportunity to welcome you back and provide you with an even more pleasant stay at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Customer review rating 3.0/5

Sergio R. B. Business - Confirmed reviews ALL

A lot of noise in the room caused by air conditioning from another room

Dear Mr. Sérgio, Thank you for taking the time to share your experience with us. We sincerely apologize for not meeting your expectations and for the inconveniences you experienced during your stay with us. Your feedback is extremely valuable to us and will be shared with our team so that we can continue improving our services. We hope to have the opportunity to welcome you back and provide you with a much more pleasant stay at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Customer review rating 5.0/5

Cesar F. J. Business - Confirmed reviews ALL

The hotel is very comfortable, during my experience everything was perfectly. Thanks for you all for attention.

Dear Mr. César, Thank you for sharing your positive experience with us! We are delighted to hear that you had a pleasant stay and that you enjoyed our accommodations and service. We look forward to welcoming you back soon for more enjoyable moments at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Customer review rating 4.5/5

Akiko T. Business - Confirmed reviews ALL

Very good experience. The rooms are very spacious and the bed was very comfortable. The workers were quite helpful.

Dear Mr. Akiko, Thank you for sharing your positive experience with us! We are delighted to hear that you had a pleasant stay and that you enjoyed our accommodations and service. We look forward to welcoming you back soon for more enjoyable moments at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Customer review rating 5.0/5

Joseph A. P. Business - Confirmed reviews ALL

The staff was very welcoming, the room well-appointed, the breakfast fantastic. The gym was quite small for the size of the hotel, but it was pretty well-equipped. The hotel is located in front of dining options and near the main government plaza.

Prezado Sr. Joseph, Thank you for sharing your positive experience with us! We are delighted to know that you had a pleasant stay and enjoyed our location, accommodations, breakfast, and service. We look forward to welcoming you back soon for more enjoyable moments at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Customer review rating 4.0/5

Auro K. H. Business - Confirmed reviews ALL

Bom hotel

Prezado Sr. Auro, Agradecemos imensamente por compartilhar sua experiência positiva conosco. Ficamos felizes em saber que você teve uma boa estada no Grand Mercure Brasília. Esperamos recebê-lo novamente em breve para mais momentos agradáveis. Atenciosamente, Luisa Guerra Supervisora de Guest Experience Grand Mercure Brasília

Customer review rating 0.5/5

Ingrid A. P. S. Business - Confirmed reviews ALL

The air conditioning in the room was in poor condition and was not working properly. I was initially assigned to an accessible room, but due to the issues, I had to move to a different room. Unfortunately, the second room also had problems. The bathroom, which was also designed as an accessible bathroom, became completely flooded because the drain was not functioning properly. In addition, the hair dryer was located inside the bathroom, creating a potential safety hazard due to the risk of an electrical accident.

Dear Ms. Ingrid, Thank you for sharing your experience with us. We sincerely regret that we did not meet your expectations and for the inconveniences you experienced during your stay with us. Your comments are very important to us and will be shared with our team so that we can implement improvements. We hope to welcome you back and provide you with a more pleasant stay at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Customer review rating 2.5/5

Shelley M. V. F. Friends - Confirmed reviews ALL

Thank you for everything, nice view!

Dear Ms. Shelley, Thank you for sharing your experience with us. We are pleased to know that you had a pleasant stay and enjoyed our location, accommodations, and restaurant. Your comments are very important to us and will be shared with our team so that we can continue improving our services. We hope to welcome you again soon for an even more enjoyable stay at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Customer review rating 0.5/5

Qiangong Z. Business - Confirmed reviews ALL

The noise of the room like a factory, I even made a video that shows how big noise it generated by that special “closet”

Dear Mr. Qiangong, Thank you for sharing your experience with us. We sincerely regret that we did not meet your expectations and for the inconveniences you experienced during your stay with us. Your comments are very important to us and will be shared with our team so that we can implement improvements. We hope to welcome you again and provide you with a more pleasant stay at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Customer review rating 5.0/5

Ado M. Business - Confirmed reviews ALL

Marvelous

Dear Mr. Ado, We sincerely appreciate you for sharing your positive experience with us. We are delighted to know that you had a pleasant stay at Grand Mercure Brasília. We hope to welcome you again soon for more enjoyable moments. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Customer review rating 3.0/5

Amy W. Business - Confirmed reviews ALL

My stay was ok. The bed was comfortable and staff were lovely, which are the most important things. But the room itself was very dark, even during the day, and there were lots of bugs in the shower.

Dear Mrs. Amy, Thank you for sharing your experience with us. We are pleased to know that you had a good stay and appreciated our accommodations and service. We sincerely regret that we did not fully meet your expectations and for the inconveniences you experienced during your stay with us. Your comments are very important to us and will be shared with our team so that we can implement improvements. We hope to welcome you again soon for a more pleasant stay at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Customer review rating 5.0/5

Daniel M. Business - Confirmed reviews ALL

Check-in was quick, staff friendly and helpful. Room was clean, bed was comfortable, shower was good and breakfast was decent. Good location (for me at least), no problems.

Dear Mr. Daniel, Thank you for sharing your positive experience with us! We are delighted to know that you had a pleasant stay and that you enjoyed our location, accommodations, and service. We look forward to welcoming you again soon for more enjoyable moments at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Other web-users rate our hotel

  • 483 reviews 9.4/10 Location
  • 1,120 reviews 7.2/10 Room
  • 1,180 reviews 8.5/10 Service
  • 19 reviews 5.3/10 WiFi
  • 592 reviews 8.4/10 Breakfast
  • 395 reviews 4.3/10 Amenities
  • 361 reviews 8/10 Cleanliness
  • 209 reviews 7.2/10 Vibe

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