Grand Mercure Brasilia Eixo Monumental 5 stars

I like the Accor brands and I usually have a good experience, but not this time. Check-in was extremely slow and bureaucratic, and the room & hallway badly needed renovation.

Very satisfied with treatment of the team.

Good room, services and location

The bathrooms and rooms looks old, feels old, smells old. The carpet floors closed there for a long time gives a dirty smell. You don’t feel at all that you are in a nice hotel. The lobby looks nice, but that is all. I had to change rooms because my air conditioning didn’t work, and that was annoying. I’ve experienced other Mercure and this one from Brasilia really let me down.

The hotel is very well located, whole hotel team vey pleasant and always available for supporting. From my perspective, this is the best Accor hotel i have stayed ever. My thank to whole hotel team for these enjoyable days.

My stay was very good, but I followed the hotel on the Instagram and see a lot people earn welcome gifts when they arrive at the hotel room. And every hotel that I went, since I become Gold on All, I received the gifts too. But on the Grand Mercure Brasília Eixo Monumental, I never received. It's sound little and unimportant, but when we are far from home and when we are loyalty to a program we didn't want be a simple guest, especially when you go at least once a month on the same place. You would like to have the opportunity, because that place is part of our life. It is an extended part of your home.

Amazing, good food, peaceful rooms and comfortable beds and showers. Good job guys!

Excellent location for my business needs. Room was clean and comfortable. Staff was very attentive and helpful. Would stay here again.

Initially, I was given room 908 which was one of the unrenovated rooms and it had a very bad smell. I assumed all the rooms were like that so I didn't complain. However, as my room overlooked the stadium and an adjacent park where it appeared there was going to be a loud rock concert my last night, I requested a room change to the other side of the hotel. Ribiero at the front desk accommodated my request and gave me a renovated room on the 5th floor which was fine - no bad smell, probably because they aren't using carpeting in these renovated rooms. If I had been given such a room to begin with, my rating would be extremely satisfied.

very pleasant stay

the bedroom is good, but the gym is too poor

Welcoming atmosphere, extremely friendly staff, delicious food and perfect location

My stay was great, I received a card and fruit in the room which made the experience even better.

More expensive than it should. Poor breakfast. Missing cold whole milk (only upon request)

Overall good but maintenance service is poor. Bad smelling and dirty sauna was horrifying. It seems they don’t clean it... this should be cleaned multiple times a day having many people using it. Not good...