Grand Mercure Brasilia Eixo Monumental 5 stars

Customer review rating (ALL Rating) 4.4/5 4,526 reviews

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Description

Hotel extras

  • Close to the National Stadium, Convention Center and Brasilia Shopping.

  • Relaxation area with heated pool, sauna and top-floor gym.

  • Area for corporate and social events, with capacity for up to 350 people.

  • 18-minute drive by car to Brasilia Airport.

  • Visit the CAPIM DOURADO restaurant for contemporary Brazilian cuisine.

Our accommodation(s)

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Hotel location

Grand Mercure Brasilia Eixo Monumental

Setor Hoteleiro Norte quadra 5, Bloco G
70705913 BRASÍLIA
Brazil

GPS:-15.788328, -47.890239

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,526 reviews

TripAdvisor Rating  4.5/5  1,387 reviews

Certificate of excellence 2024

excelete hotel

Customer review rating 5.0/5

Lucimayre R. Business - Confirmed reviews ALL

excelente hotel

Prezada Sra. Lucimayre, Agradecemos por compartilhar sua experiência positiva conosco! Ficamos felizes em saber que você teve uma estada tão boa. Esperamos recebê-la novamente em breve para mais momentos agradáveis no Grand Mercure Brasília. Atenciosamente, Luisa Guerra Supervisora de Guest Experience Grand Mercure Brasília

good stay with problems

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Well located, nice breakfast, but the room was very noisy because the AC unit

Dear Ms. Amanaci, Thank you for sharing your experience at the Grand Mercure Brasília. We apologize for the inconveniences with the air conditioning and the wait times during check-in and check-out. We will work to improve these aspects. We are glad that you enjoyed our location and breakfast. We look forward to welcoming you again for an even better stay. Sincerely, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Good Stay. Professional and Helpful Staff

Customer review rating 4.0/5

Hitender R. B. I. Business - Confirmed reviews ALL

I stayed in Grand Mercure EIXO Monumental from 13-Mar-2024 to 3-May-2024. The stay was pleasant and comfortable. No complaint with any of the Hotel services. Reception Back Office Mr. Paolo was always helpful. Amongst the Hotel Staff and Services I will really like to appreciate Mr. Nilson Favacho and his Team for their professional skills and behavior. I used to often find Mr. Favacho in the Restaurant offering any possible assistance to the Guests. His courteousness, politeness and professionalism was always touching. He was there to guide the Guests with food options / queries, even help in finding a place to sit and arranging replenishment. A well planned Breakfast that had varied options. Excellent Taste. Great layout / arrangement of Items in the Restaurant. Also had the opportunity of Dinner couple of times in the Restaurant. Staff in the Kitchen and Restaurant were courteous. Found them to be very sincere. I will particularly like to mention Nadia. I could always see the genuineness in Nadia's services. A positive person, always with a smile with warmth during Guest interactions. I look forward to staying again with Grand Mercure EIXO Monumental.

Dear Mr. Hitender, We sincerely appreciate you sharing your positive experience with us at the Grand Mercure Eixo Monumental. We are delighted to hear that your stay was pleasant and comfortable, and that our team was able to contribute to making your visit even more special. We value your loyalty as a long-term guest and look forward to welcoming you back. Best Regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

A/C Maintenance

Customer review rating 3.0/5

Juliana Business - Confirmed reviews ALL

Air conditioner is too noisy! It shouldn't be normal that noisy in a hotel room.

Dear Mrs. Juliana, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the noise from the air conditioner during your stay at the Grand Mercure Brasília. We will investigate this issue with our maintenance team to ensure it is resolved. We hope to have the opportunity to welcome you back and provide a more peaceful experience. Best regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Good stay, but fitness center needs to be improved

Customer review rating 4.0/5

Daniel Business - Confirmed reviews ALL

The fitness center needs some improvement to execute a workout, including more space. The treadmills are good.

Dear Mr. Daniel, We appreciate you sharing your experience with us. We regret that the fitness center did not fully meet your expectations. Your observations are valuable and will be passed on to our team for future improvements. We hope to have the opportunity to welcome you again for an enhanced experience. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

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Other web-users rate our hotel

  • 835 reviews 9.5/10 Location
  • 1,739 reviews 6.9/10 Room
  • 1,874 reviews 8.8/10 Service
  • 83 reviews 3.8/10 WiFi
  • 890 reviews 8.2/10 Breakfast
  • 549 reviews 7.3/10 Cleanliness
  • 344 reviews 3.9/10 Value
  • 123 reviews 2.7/10 Wellness Area

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