Grand Mercure Brasilia Eixo Monumental 5 stars

Customer review rating (ALL Rating) 4.4/5 4,034 reviews

Setor Hoteleiro Norte quadra 5, Bloco G, 70705913 BRASÍLIA, Brazil

Hotel extras

  • Close to the National Stadium, Convention Center and Brasilia Shopping.

  • Relaxation area with heated pool, sauna and top-floor gym.

  • Area for corporate and social events, with capacity for up to 350 people.

  • 18-minute drive by car to Brasilia Airport.

  • Visit the CAPIM DOURADO restaurant for contemporary Brazilian cuisine.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

The Grand Mercure Brasília hotel offers a comfortable and modern setting, as well as Standard and Superior Rooms and Executive and Luxury Suites (featuring 2 rooms), all with free WIFI.

Hotel location

Grand Mercure Brasilia Eixo Monumental

Setor Hoteleiro Norte quadra 5, Bloco G
70705913 BRASÍLIA
Brazil

GPS:-15.788328, -47.890239

Telephone
Fax +55 61 3424-2001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,034 reviews

TripAdvisor Rating  4.5/5  1,206 reviews

Certificate of excellence 2023

Well located and good stay

Customer review rating 4.5/5

Marcos Business - Confirmed reviews ALL

Great breakfast and great service overall. Shopping mall in front with many options for food and general items.

Caríssimo Sr. Marcos, Agradecemos por ter escolhido o Grand Mercure em sua recente visita a Brasília. Apreciamos os seus comentários, eles são facilitadores nas ações de melhoria de nossos serviços. Ficamos satisfeitos que tenha apreciado nosso serviço e o cuidado que dispensamos aos nossos hóspedes, assim como o atendimento dos anfitriões. Daniel ficará orgulhoso em saber que tornou sua experiência ainda melhor! Esperamos recebê-lo em breve e poder oferecer uma estada ainda mais agradável! Cordialmente, David Clerisson Supervisor de Guest Experience Grand Mercure Brasilia

Customer review rating 0.5/5

Marcio G. Business - Confirmed reviews ALL

the stay was ok. However, My ACCOR points were not credited (I recently discovered the last 3 times were not credited. Also, my invoice was not sent to my email. I had to stop my work to call the hotel and ask to send the invoice

A week of pleasant stay

Customer review rating 4.5/5

F. Business - Confirmed reviews ALL

I booked the deluxe twin room through their whatsapp number, and checked-in smoothly upon arrival. The room is spacious and clean. There is no major issue for the duration of my stay. On the second day, I find out that the phone is broken. After reporting it to the reception desk, they immediately fix the problem. The housekeeping team cleaned my room daily. On google map review, some customers complained about the noisy AC condenser unit located inside the room behind a wall panel. Fortunately, it is not an issue for me as it works silently and does not disturb my sleep for the whole six days of my stay. I admired the courteousness and attentiveness of the staff. They worked efficiently. Kudos for all of them! The hotel is conveniently located across the street from Brasilia Shopping Mall, where you can find currency exchanger, restaurants, cafes, and some shops for buying souvenir to bring back home. Overall, it is a pleasant stay and would love to come back and stay with them again.

Dear Mr. F., Thank you for sharing your wonderful experience at the Grand Mercure Brasília! We are delighted to hear that you had a pleasant week-long stay with us. We are glad that the booking process through our WhatsApp number was smooth and that you had a seamless check-in upon arrival. It's great to know that you found your deluxe twin room spacious, clean, and without major issues throughout your stay. We apologize for the inconvenience you experienced with the broken phone, but we're pleased that our reception desk promptly resolved the issue upon your report. Our housekeeping team takes pride in providing daily cleaning services to ensure a comfortable and hygienic environment for our guests. We appreciate your understanding regarding the noise from the AC condenser unit, which has been mentioned in some Google Map reviews. We are continuously working on improvements to address this concern and minimize any disturbance for our guests. It's wonderful to hear your compliments about the courteousness and attentiveness of our staff. We will certainly pass on your kind words to our team members. We strive to provide efficient service and create memorable experiences for all our guests. The convenient location of our hotel, just across the street from Brasilia Shopping Mall, offers easy access to various amenities, including currency exchange, restaurants, cafes, and souvenir shops. We're glad you enjoyed the convenience this brought to your stay. Thank you once again for your kind review. We would be delighted to welcome you back for another pleasant stay with us in the future. Best regards, David Clerisson Supervisor de Guest Experience Grand Mercure Brasília

Good stay

Customer review rating 4.5/5

Erika Business - Confirmed reviews ALL

Good hotel; spacious rooms and a great breakfast

Dear Mrs. Erika, Thank you for sharing your feedback with us. We are delighted to hear that you had a good stay at our hotel. It's great to know that you enjoyed our spacious rooms and the delicious breakfast we offer. We appreciate your kind words about our check-in staff member. Although you don't remember his name, we are glad to hear that he provided you with a gentle and welcoming service. We will make sure to pass along your compliments to our team. Thank you for choosing our hotel and taking the time to review your experience. We look forward to welcoming you back again for another enjoyable stay. Best Regards, David Clerisson Supervisor de Guest Experience Grand Mercure Brasília

Great location

Customer review rating 3.5/5

Paulo N. Couples - Confirmed reviews ALL

Your location is great and your staff is super friendly. BUT: you grand executive suite is very poorly designed, cramped, and run down, such that it offers very little value for the expensive room charge.

Dear Mr. Paulo, Thank you for choosing to stay at Grand Mercure Brasília and for sharing your feedback with us. We appreciate your kind words regarding our great location and our friendly staff. However, we are sorry to hear that your experience in our Grand Executive Suite did not meet your expectations. We apologize for any inconvenience caused by the design, space constraints, and condition of the suite. We understand that it is important to provide a comfortable and enjoyable stay for our guests, and we regret that we fell short in this aspect. Your comments regarding the suite's design and condition have been duly noted, and we will review them with our team to identify areas for improvement. We continuously strive to enhance our accommodations to ensure that they meet the needs and preferences of our valued guests. We appreciate your honest feedback, as it allows us to take necessary measures to address the concerns raised and make necessary improvements. We truly value your patronage, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Once again, thank you for your valuable feedback. Best Regards, David Clerisson Supervisor de Guest Experience Grand Mercure Brasília

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Other web-users rate our hotel

  • 781 reviews 9.6/10 Location
  • 1,726 reviews 6.9/10 Room
  • 1,687 reviews 8.7/10 Service
  • 61 reviews 4.7/10 WiFi
  • 829 reviews 7.8/10 Breakfast
  • 534 reviews 6.9/10 Cleanliness
  • 365 reviews 4/10 Value
  • 280 reviews 7.1/10 Food

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