Grand Mercure Brasilia Eixo Monumental 5 stars

Customer review rating 4.3/5 15,952 reviews

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Grand Mercure Brasilia Eixo Monumental
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+ 22 Services

Hotel extras

  • Free WIFI throughout the hotel

  • Extensive events facilities comprising multiple rooms.

  • New Capim Dourado restaurant - Brazilian haute cuisine

  • Best location in the city

  • Breakfast with more than 90 items.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service availablePaying

Hotel location

Grand Mercure Brasilia Eixo Monumental

Setor Hoteleiro Norte quadra 5
Bloco G
70710300 brasília
brazil

Tel: +556134242000

Fax: (+55)61/34242001

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRASILIA INTL At 15km / 9.32 miles

  • By helicopter

    ESAF At 1km / 0.62 miles

GPS :-15.788328, -47.890239

Our accommodation(s)

The Grand Mercure Brasília hotel offers a comfortable and modern setting, as well as Standard and Superior Rooms and Executive and Luxury Suites (featuring 2 rooms), all with free WIFI.

STANDARD ROOM WITH 1 QUEEN SIZE BED

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Mini Bar

STANDARD ROOM WITH 2 SINGLE SIZE BEDS

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Mini Bar

Superior Room with 1 Queen Size BedNon contractual photo

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Mini Bar

Superior Room with 2 Single Size BedsNon contractual photo

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Mini Bar

DELUXE ROOM 1 QUEEN SIZE BED

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Mini Bar

DELUXE ROOM WITH 2 SINGLE SIZE BEDS

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Mini Bar

EXECUTIVE ROOM WITH 1 QUEEN SIZE BED ON EXCLUSIVE FLOOR

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Mini Bar

SUPERIOR APARTMENT WITH 1 DOUBLE SIZE BEDNon contractual photo

  • Max. number of persons: 2
  • Area: From 44 / 474 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Mini Bar

Room Office - Apartment without bed adapted as an officeNon contractual photo

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
Rooms

Our restaurants and bars

COFFEE SHOP VEREDAS

Type of cuisine: Cafe

Restaurant located on the Mezzanine floor. The hotel's breakfast and banquet services, in addition to lunch and dinner, are available in this area.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAPIM DOURADO

Type of cuisine: International

Restaurant with a pleasant atmosphere and a variety of contemporary culinary options. Offers lunch and dinner with either à la carte or buffet service.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VEREDAS

Type of cuisine: Cafe

Restaurant located on the Mezzanine floor. The hotel's breakfast and banquet services, in addition to lunch and dinner, are available in this area.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR CAPIM DOURADO

Non contractual photo

Restaurant guests can enjoy drinks at the Le Plateau restaurant bar.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 184

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Grand Mercure Brasilia Eixo Monumental

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

15,952 reviews

tripadvisor

TripAdvisor Rating 4.5/5

986 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay, well located

Customer review rating 5.0/5

Anonymous Families - 04/05/2021 Confirmed reviews ALL

I fotgto my earphones on the appartment and after a brief ocntact with the staff, they confirmed they found it and were proactive on finding a way to sent it to me thru mail. GREAT EXPERIENCE.

Dear Harley B., We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

Pleasant stay and well located.

Customer review rating 5.0/5

Remigius C. N. Families - 21/04/2021 Confirmed reviews ALL

We have experienced excellent Customer care, cleanliness, security as well as comfortable environment. The services provided in restaurants, reception and recreation centers were of high standards. We highly appreciate for your tireless efforts to ensure our safe stay. We have generally enjoyed our stay at the hotel. I recommend to put an electric kettle, tea leaves/coffee and tea cups in rooms for the guests to enjoy.

Dear N., We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

Wonderful stay

Customer review rating 4.5/5

Bob E. Solo - 14/04/2021 Confirmed reviews ALL

I have stayed at the hotel on many occasions and always very happy with assistance provided by all the teams be it front desk and at the restaurant.

Dear Robert E., We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

Good hotel for business trip

TripAdvisor rating 4.0/5

Emil_London Business - 02/03/2021 TripAdvisor review

Easily accessible and good property in Brasilia. I felt comfortable during the trip despite the online pandemic. There are restaurants and shopping mall across the street if you want to get out of the hotel. Sometimes it takes a bit of time for the Uber drivers to find the entry to the hotel, so plan an extra 1-3min for waiting.

Dear Emil, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jéssica Jacovetto Hospitality Supervisor

Great location great staff

Customer review rating 5.0/5

Bob E. Solo - 27/02/2021 Confirmed reviews ALL

I have stayed several time now..and always have been very happy. Find all the reception staff very helpful and welcoming and breakfast is wonderful

Dear Mr. E., We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

Nice stay, small team mishaps

Customer review rating 3.0/5

Tulio Business - 21/02/2021 Confirmed reviews ALL

Receptionist "gave" me a room upgrade, but didn't tell me I'd pay for it - despite me saying I'd like to stay in the same category. I asked them NOT to clean my room during my stay (1 week). I then had to repeat the same demand twice, as they apparently didn't forward the information to the cleaner. On the last day, the cleaner herself gave me the "Do not disturb" sign that was missing from the room (I hadn't noticed). Garage isn't automated, you'll have to wait for the security guy to come and open the door - and he's usually on watch, so it may take some minutes. Usually doesn't take long, but if you're in a rush it can be bothersome. Sound insulation in rooms is terrible; I had very noisy neighbors (BTW, 4-5 in the room, I doubt they were wearing masks or social-distancing) in the first apartment I was in had and I could hear them as if they were inside my bathroom. Luckily the hotel was kinda empty and staff promptly relocated me to a more isolated room. Other than these, everything you can expect from a Grand Mercure. Management are actually nice, I just don't get what's with the staff's inattention.

Dear Tulio S., Thank you for taking the time to tell us about your experience at the Grand Mercure Brasilia Eixo Monumental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

Well located, good stay, big room!

Customer review rating 5.0/5

Lais B. Couples - 15/02/2021 Confirmed reviews ALL

Tudo perfeito!!

Prezada Sra. Laís, Agradecemos por ter escolhido o Grand Mercure Brasília Hotel e por dedicar seu tempo em compartilhar sua experiência conosco! Sua opinião é muito valiosa e ficamos satisfeitos por termos agradado de maneira geral. Agradecemos os elogios aos nossos anfitriões e informamos que eles já foram parabenizados e ficaram extremamente felizes pelo carinhoso reconhecimento. Esperamos recebê-la novamente em breve a fim de oferecer uma estada ainda mais agradável. Atenciosamente, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

Located

Customer review rating 4.5/5

Anonymous Families - 13/02/2021 Confirmed reviews ALL

Good location, staffs are very attentions and polite.

Dear Ricardo Luiz Dos S., We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

Very pleasant, great location

TripAdvisor rating 5.0/5

peter jan t Business - 07/02/2021 TripAdvisor review

Surprisingly Brasilia does not have 5 star hotels, that can live up with the 5 star level as one is used to in the rest of the world. They may comply with the technical requisites, but they do not 'embrace' you equally. But Grand Mercure comes closes. Pleasant service, nice suite, with great views and a superb veranda. The gym is a but simple, but nicely located on the toproof.

Dear Mr. Peter, We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best Regards, Jéssica Jacovetto Hospitality Supervisor

Amazing weekend to relax

Customer review rating 5.0/5

Pete Solo - 13/01/2021 Confirmed reviews ALL

Loved the pool - used it 3 times a day: morning, early afternoon, and late afternoon. Loved the views. Food from Room Service was delicious. Friendly and helpful staff!

Dear Peter S., We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

Comfortable stay

TripAdvisor rating 4.0/5

Bobever 12/01/2021 TripAdvisor review

Had a couple of days staying and was very impressed with the staff all very helpful . ( a lady at reception was really helpful think her name was Ana ) Facilities were good and had a great swimming pools terrace. Breakfast was also very good. Good location near a shopping Center.

Dear Mr. Bobever, We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor

Good view and well located

Customer review rating 5.0/5

Adriana Friends - 22/11/2020 Confirmed reviews ALL

Amazing

Dear Adriana B., We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo
Customer review rating 5.0/5

Peter S. Solo - 17/11/2020 Confirmed reviews ALL

Rested, comfortable, nice

Dear Peter S. Jr, We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

Excelent hospitality

Customer review rating 4.5/5

Igor M. Business - 29/10/2020 Confirmed reviews ALL

Excellent service and cleaning, kind employees, nice amenities and very well located.

Dear Igor M., We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Ademilson. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

Very disappointed

Customer review rating 1.5/5

Paulo H. C. Couples - 28/10/2020 Confirmed reviews ALL

This hotel is one of the worst I’ve ever had stay. Not recommended for no one. Wish in the future I could change my mind about it.

Dear Paulo Henrique C., Thank you for taking the time to tell us about your experience at the Grand Mercure Brasilia Eixo Monumental. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

First hotel experience under COVID-19 protocols

Customer review rating 3.5/5

Roberto Business - 27/10/2020 Confirmed reviews ALL

I guess it was OK for a stay under the current circumstances. Protocols seem very well followed and that's very good. Unfortunately these protocols do seem to come at the cost of significantly diminished choice and rather spartan rooms.

Dear Roberto M., We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

Execelente estadia

Customer review rating 5.0/5

Anonymous Business - 12/10/2020 Confirmed reviews ALL

Execelente estadia

Prezado Sr. Daniel, Obrigada por ter escolhido o Grand Mercure para sua hospedagem em Brasília! Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo ao nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigada mais uma vez por compartilhar a sua experiência e espero revê-lo em breve! Atenciosamente, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

business trip

TripAdvisor rating 5.0/5

N4405IRrobertof Business - 27/12/2019 TripAdvisor review

My trip was complete by the attention it was provide by the hotel. Any need was attended by the the hotel employees even when I request to watch NFL game on sunday after my checkout time so they open the bar so I can watch before leave and get to the airport. Very thankfull for that

November 2019

TripAdvisor rating 3.0/5

EHKSP Business - 17/11/2019 TripAdvisor review

Slow lift service, breakfast with few options in special when the hotel is full, poor room service quality when hotel is full, no hairdyers in all apartments, good service at the reception, small and old television set.

Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Marco Kuchemann Gerente de Operações/Operations Manager Hotel Grand Mercure Brasilia Eixo

Average to Good

TripAdvisor rating 3.0/5

Agnaldo C Business - 28/06/2019 TripAdvisor review

Grand Mercure is a refurnished hotel, but the structure is old fashion (windows in main restaurant are golden dark given a cloudy sensation of the day), room decoration is OK, view is irrelevant, like Brasilia. Location is good for government business. In short is a good choice for Brasilia.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marco Kuchemann Gerente de Operações/Operations Manager Hotel Grand Mercure Brasilia Eixo

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