Grand Mercure Brasilia Eixo Monumental 5 stars

Receptionist "gave" me a room upgrade, but didn't tell me I'd pay for it - despite me saying I'd like to stay in the same category. I asked them NOT to clean my room during my stay (1 week). I then had to repeat the same demand twice, as they apparently didn't forward the information to the cleaner. On the last day, the cleaner herself gave me the "Do not disturb" sign that was missing from the room (I hadn't noticed). Garage isn't automated, you'll have to wait for the security guy to come and open the door - and he's usually on watch, so it may take some minutes. Usually doesn't take long, but if you're in a rush it can be bothersome. Sound insulation in rooms is terrible; I had very noisy neighbors (BTW, 4-5 in the room, I doubt they were wearing masks or social-distancing) in the first apartment I was in had and I could hear them as if they were inside my bathroom. Luckily the hotel was kinda empty and staff promptly relocated me to a more isolated room. Other than these, everything you can expect from a Grand Mercure. Management are actually nice, I just don't get what's with the staff's inattention.

Tudo perfeito!!

Good location, staffs are very attentions and polite.

Surprisingly Brasilia does not have 5 star hotels, that can live up with the 5 star level as one is used to in the rest of the world. They may comply with the technical requisites, but they do not 'embrace' you equally. But Grand Mercure comes closes. Pleasant service, nice suite, with great views and a superb veranda. The gym is a but simple, but nicely located on the toproof.

Loved the pool - used it 3 times a day: morning, early afternoon, and late afternoon. Loved the views. Food from Room Service was delicious. Friendly and helpful staff!

Had a couple of days staying and was very impressed with the staff all very helpful . ( a lady at reception was really helpful think her name was Ana ) Facilities were good and had a great swimming pools terrace. Breakfast was also very good. Good location near a shopping Center.

Amazing

Rested, comfortable, nice

Excellent service and cleaning, kind employees, nice amenities and very well located.

This hotel is one of the worst I’ve ever had stay. Not recommended for no one. Wish in the future I could change my mind about it.

I guess it was OK for a stay under the current circumstances. Protocols seem very well followed and that's very good. Unfortunately these protocols do seem to come at the cost of significantly diminished choice and rather spartan rooms.

Execelente estadia

My trip was complete by the attention it was provide by the hotel. Any need was attended by the the hotel employees even when I request to watch NFL game on sunday after my checkout time so they open the bar so I can watch before leave and get to the airport. Very thankfull for that

Slow lift service, breakfast with few options in special when the hotel is full, poor room service quality when hotel is full, no hairdyers in all apartments, good service at the reception, small and old television set.

Grand Mercure is a refurnished hotel, but the structure is old fashion (windows in main restaurant are golden dark given a cloudy sensation of the day), room decoration is OK, view is irrelevant, like Brasilia. Location is good for government business. In short is a good choice for Brasilia.