Majapahit Hotel Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 999 reviews

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Jalan Tunjungan 65, Kec Genteng, 60275, 60275 SURABAYA, Indonesia

Description

Hotel extras

  • Iconic heritage hotel blending Dutch colonial charm with timeless elegance

  • Prime location in Surabaya city centre, steps from Tunjungan Plaza shopping mall

  • Close to business district, City Hall and major convention venues

  • Spacious gardens ideal for outdoor events and tranquil relaxation

  • Art Deco–inspired restaurants celebrating Surabaya’s culinary heritage

Our accommodation(s)

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Hotel location

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Telephone
Fax +62 31 5454111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  999 reviews

TripAdvisor Rating  4.7/5  1,746 reviews

Certificate of excellence 2025

Great hotel tour!

TripAdvisor rating 5.0/5

AHC v TripAdvisor review

The hotel tour was interesting and surprising. This isn’t merely a historical hotel, history actually happened here. It certainly enriched my stay, thanks Andini!

Extremely friendly, cordial and professional

TripAdvisor rating 5.0/5

ReinhardW14 TripAdvisor review

The visit was impressive and extremely cordial, friendly and professional in every part of the System. The food was well presented and delicious. The Chef came out and talked to customers. The service staff extremely friendly. The hotel has an extremely interesting history and it reflects it well . I will recommend it to my friends

Customer review rating 5.0/5

Cornelia L. Business - Confirmed reviews ALL

Great breakfast, very good service, clean, beautiful rooms

Dear Cornelia L., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Customer review rating 5.0/5

Christopher V. H. Couples - Confirmed reviews ALL

We very much enjoyed our stay. The gardens and buildings were beautiful. Staff were excellent. Professional and friendly. Also great restaurant recommendations.

Dear Christoper v. H., Thank you very much for your wonderful feedback! We are absolutely delighted to hear that you thoroughly enjoyed your stay with us. It is gratifying to know that the beauty of our historic buildings and lush gardens contributed positively to your experience. Your commendation of our staff is especially valued. We pride ourselves on having a team that is both professional and genuinely friendly, and we are thrilled they were able to assist you with great restaurant recommendations. Thank you once again for your kind words. We look forward to welcoming you back to Hotel Majapahit Surabaya soon. With warm regards, Kahar Salamun - GM

History Tour + Afternoon Tea

TripAdvisor rating 5.0/5

Bludgeon4U TripAdvisor review

Andini gave us an excellent historical tour of the hotel. She walked us through some of the rooms where famous people stayed and was great about pointing out interesting aspects of the hotel's architecture. Our tour took about 30-45 minutes, but she let us know that she could easily cater the length of the tour to suit our needs. The staff was also very flexible about scheduling the tour: their normal time slots were at 1 and 4 pm, but they offered to give us one at other times (like 11 am or 3 pm) to suit our needs. The afternoon tea was great fun and came with a delightful mix of snacks and cakes. All the food at this hotel is amazing, and the small bites served with tea were no exception. My only disappointment was with the macaroons served with the tea; they were too overcooked (all crunchy and not chewy on the inside like a macaroon should be). Overall, we had a great experience at this hotel and with the history tour + afternoon tea combo.

Dear Bludgeon, Thank you for providing such detailed and positive feedback regarding your History Tour and Afternoon Tea experience. We are thrilled you chose to enjoy this unique combination with us. Your high praise for Andini is truly appreciated. We are very proud of her knowledge, her ability to make the hotel’s rich history come alive, and her professionalism in catering the tour length to your preference. We will certainly pass on your wonderful compliments to her and the entire team for demonstrating excellent flexibility in scheduling. We are also delighted to hear that you found the Afternoon Tea "great fun" and that you enjoyed the delightful mix of snacks and cakes. Knowing that you found all the food at the hotel "amazing" is a high honor for our Culinary team! We sincerely apologize that the macarons served during the tea did not meet the expected standard. Your detailed description—that they were "too overcooked" and lacked the necessary chewy interior—is crucial for us. Please be assured that this feedback has been immediately relayed to our Pastry Chef and culinary leadership to review the preparation and quality control process for our macarons, ensuring they meet the authentic standard of texture and taste going forward. Thank you again for your valuable input and for having a great overall experience. We look forward to welcoming you back to enjoy more of our history and amazing food soon. With warm regards, Kahar Salamun General Manager.

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Other web-users rate our hotel

  • 410 reviews 9.6/10 Location
  • 649 reviews 8/10 Room
  • 747 reviews 9.4/10 Service
  • 8 reviews 9.7/10 WiFi
  • 495 reviews 8.8/10 Vibe
  • 447 reviews 8.8/10 Amenities
  • 306 reviews 8.5/10 Comfort
  • 293 reviews 8.4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.