ibis Styles Lisboa Centro Marquês de Pombal Hotel 3 stars

All i always expect from the brand: confort, extremely clean and great attentive staff?

Room ok .. but very noisy as the walls too thin could hear everything from neighbors..even the snoring in the night..

The hotel is very well situated in the center of Lisbon with approx. 20 minutes walk to the main touristic places. Next to the hotel apart from beautiful park there is also a big underground paid parking, what is very convenient when someone wants to rent a car and make some trips to other parts of Portugal. Rooms are very nicely decorated, spacious with everything what is needed during the stay. Breakfast is very tasty - everyone will be able to find something good to eat including delicious cakes or small pasteis de nata. We shouldn't forget about very helpful, friendly hotel staff working at the breakfast area or cleaning the rooms - it is them who in fact make the stay very enjoyable. It is only a pity that in order to find out about all those advantages of the hotel you have to first try not to get discouraged by service provided at the reception. In my case the man who was on duty on my arrival after taking my payment for the room informed me that now he will additionally block 250 EUR on my credit card as the guarantee in case I destroy the room during my 16-days stay. After my question where exactly such information is included while making the reservation I got the reply that it is not there but it is in the letter that hotel left in my room (!). I have to say that it is the first time when someone in the hotel is informing me about additional payment which was not stated clearly during room reservation but is on some piece of paper in the room (in my case the letter was additionally addressed to some other guest). The man in the reception forgot to mention that another option suggested in the letter is to give credit card number as the guarantee. It is sad that someone working at the reception is not providing hotel guest with complete information. As the result of such welcome my first impression from about the hotel was that I am being cheated. I don't think this is how hotel guest should feel at the beginning of the stay.

Well located clean and staff super nice. I highly recommend this hotel

The check in was easy and the staff very helpful.

Nice and clean.

Brilliant hotel perfectly located. One of the quietest hotels we’ve ever been in - normally you can hear other guests, and normal hotel noises, but we felt like we were the only ones in the hotel! We booked direct through Accor after finding the hotel on Trivago - on there it said the hotel had parking so it was a bit disappointing when we arrived to find it did not, however there is very reasonable public parking just around the corner. Breakfast, as usual in Accor hotels, was lovely - plenty of choice on the buffet and it felt like every effort was been made to provide a safe environment for everyone. Will definetely recommend and use ourselves again.

Normal sized triple room woth tiny bathroom without a door (only a sloding door which didnt even close properly) You didint even have privacy in the bathroom espl when sharing the room with others. Cleaning wa really bad. There is dust and hair everywhere even thou the maid cleaned the room every day. The bathroom was filthy all over, in the corners, the ceiling in the shower was disgusting and in the corners we found hair. Also the top shelve was so dusty i had to caugh when i took my backpack back down. The breakfast is good but nothing special.

2 night stay in Lisbon. The kind letter in our room as well as the little flower pot were very much appreciated indeed. The hotel is of very good standard, better than other Ibis Styles we have visited in other countries. Keep up the good work and the great atmosphere!

Hotel is very good, the location is perfect with easy access very easy transport to anywhere, the only problem was the internet did not work very well in the room we stayed in, the rest is perfect.

We needed a quick stop over in Lisbon on our way to the countryside and figured a hotel in the Accor family would be our best bet and we were right! We were greeted and treated with the same care and respect at any of the Accor proprieties. The room was just right and the beds were perfect, and breakfast was lovely. Great value and would stay again.

The room was comfortable. The only issue I had was with the staff at the front desk. I dealt with three different employees and they were all rude. Staff cleaning the rooms were lovely!

Amazing location and clean hotel! However being where it is a free car park that belongs to the hotel is needed

Excellent service and location. You receive more than you pay. Staff is always ready to help you and in the same time no one is disturbing you. It's located near crossing of two metro lines and lots of buses stop there.

The hotel is nice, located in the business part of Lisbon. Unfortunately due to COVID-19 the breakfast selection was rather small (no fruit or vegetables or eggs etc.). The bar is not open currently. Due to the situation we were not really able to enjoy any gold member benefits unfortunately. Staff were nice and very polite.