The Retreat Palm Dubai - MGallery by Sofitel 5 étoiles

Note Avis clients (Note ALL) 4.8/5 391 avis

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The Retreat Palm Dubai - MGallery by Sofitel - Image 1
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Palm Jumeirah, The Palm Jumeirah, PO Box 118237, 0 Dubai, Emirats Arabes Unis

Description

Les plus de l'hôtel

  • À proximité immédiate du centre commercial Nakheel, du parc Aquaventure et de The Pointe

  • Retraites bien-être tout compris

  • Des programmes et forfaits bien-être à 360 degrés

  • Large choix de restauration saine, comprenant des plats végétaliens et paléo

  • Activités quotidiennes de bien-être et remise en forme

Nos hébergements

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Localisation de l'hôtel

The Retreat Palm Dubai - MGallery by Sofitel

Palm Jumeirah, The Palm Jumeirah, PO Box 118237
0 Dubai
Emirats Arabes Unis

GPS:25.139515, 55.142383

Téléphone
Fax +971 4 394 4785

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux non admis
  • Navette
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Salles de réunion
  • Service en chambre

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.8/5  391 avis

Note TripAdvisor  4.7/5  5 263 avis

Relaxing and luxurious

Note TripAdvisor 5.0/5

Reda A Avis TripAdvisor

An absolute beautiful place, with beautiful staff and great people! Me and my pregnant wife came for a little trip before the baby is born and what an amazing place. Clean, respectful and the food is great! Highly recommend to anyone who just wants to switch off and relax

Noticeable Improvements During Second Stay

Note TripAdvisor 4.0/5

DominikS3317 Voyage solo - Avis TripAdvisor

Following my initial stay in October 2024, I returned to The Retreat Palm Dubai in April 2025 and had a notably more positive experience. Several of the concerns I raised previously have been visibly addressed, though some weaknesses remain. Reception / Concierge / Staff: 4/5 Check-in was significantly smoother and quicker this time. A particularly welcome improvement was the introduction of a WhatsApp guest service: my request for additional bottled water was fulfilled within five minutes excellent service. Thoughtful gestures such as a slice of cake and a small treat left on the bed added a personal touch. However, as with my previous visit, the 20% discount on dining via Booking.com was not proactively communicated. At the beach, guests still need to actively approach staff to place an order though there is now a button available at the sun umbrellas, which calls staff within minutes. Service was friendly and efficient once engaged. Food & Beverage: 3/5 The food offering remains solid, with a diverse breakfast buffet including healthy options. The quality at the Turkish restaurant was again excellent. However, I was seated near the resident parrot, who appeared stressed by the live music. Concerned it might jump onto me, I chose to leave early. The handling of drinking water continues to be subpar: instead of providing a full bottle, water was only refilled sporadically. Even after specifically requesting a full bottle, I was given one that was only a third full. On another occasion, I had to explicitly ask a waiter for water, as none was otherwise offered. Rooms / Housekeeping: 4/5 Rooms remain comfortable and peaceful with one caveat: guests with street-facing rooms should be aware of ongoing construction noise directly in front of the hotel, which can be quite disruptive from early morning until evening. Housekeeping was more consistent during this stay. However, a birthday cake I had received as a kind gesture was only removed the following day after a complaint. When I encountered a lighting issue in the bathroom, a member of staff promptly contacted maintenance, who resolved the problem within five minutes much appreciated. Hotel Facilities / Entertainment: 5/5 The hotel grounds are still impeccably maintained. Highlights include the fast lift service and the serene, spotless spa area. The Retreat remains an excellent choice for guests seeking tranquillity. The spa offers a wide range of treatments and massages. I booked an oil massage and appreciated the option to share personal preferences in advance my request to avoid oil on the face and scalp was respected without hesitation. However, I was disappointed that the therapist attempted to upsell an additional facial treatment during the massage. Such offers should be made prior to, not during, a relaxation session. Beach / Pool Area: 4/5 The sunbed policy continues to be fairly enforced, with a variety of quiet spaces to relax. A welcome change: the neighbouring hotel no longer hosts loud parties, greatly improving the overall ambience. One ongoing drawback: the designated swimming area in the sea remains small, and the seabed is uncomfortable sharp underfoot, giving the unpleasant impression of being cut. Conclusion My second stay at The Retreat Palm Dubai was notably more enjoyable, with service improvements such as the WhatsApp guest support leaving a strong impression. Minor service and communication issues persist, and those sensitive to noise should definitely request a sea-facing room. Nonetheless, for those in search of peace and relaxation, it remains a very good choice.

Dear DominikS3317, Thank you very much for returning to The Retreat Palm Dubai MGallery by Sofitel and for taking the time to share such a thoughtful and detailed review of your second stay. We are truly delighted to know that your overall experience was more positive this time and that you noticed several meaningful improvements. It’s particularly heartening to hear that our new WhatsApp guest service, the enhanced check-in process, and our personalized in-room touches contributed to a more seamless and enjoyable visit. Your comments regarding areas still needing refinement are equally appreciated. We apologize for the lack of proactive communication regarding the Booking.com dining discount and for the inconsistencies in water service during meals. These points have been shared with our relevant teams, as we are committed to further enhancing clarity and attentiveness in guest interactions. Thank you also for highlighting the issue with the parrot and your spa experience. We understand how important a peaceful and undisturbed environment is, especially during moments of relaxation, and we will certainly re-evaluate how and when optional treatments are introduced during spa sessions. We are pleased to know you enjoyed the Turkish restaurant, the spa facilities, and the tranquillity of our beach and pool areas. Your note about the limited sea swimming area and the seabed discomfort has been noted, and we will explore ways to improve this experience further. Once again, we sincerely appreciate your insightful feedback. We hope to welcome you back for a third stay, where we aim to provide an even more seamless and enriching experience. Yours sincerely, Samir Arora General Manager

Fantastic holiday

Note TripAdvisor 5.0/5

Tomáš S Avis TripAdvisor

Absolutely super Hotel and everything👏. Stuff was extremely kind, we had such a briliant time here. We will be coming back in the future. Food was tasty and healthy……what to write more? Big thank you to all of you who made out time here so special😎

Dear D8657FPtom_s, Thank you so much for your wonderful review. We are absolutely delighted to hear that you had such a fantastic holiday with us at The Retreat Palm Dubai MGallery. It is truly heartwarming to know that you enjoyed our tasty and healthy food, and that our team made a positive impression with their kindness and hospitality. Your kind feedback means so much to us and we are so pleased to know that we helped make your stay special. We wait to welcome you back for another brilliant stay in the future. Yours sincerely, Samir Arora General Manager

Quiet business stay

Note TripAdvisor 5.0/5

harmony d Avis TripAdvisor

Business trip and leisure Perfect stay Quiet hotel All facilities required Thanks a lot to Tarek at the reception who handle perfectly my work situation I came back 7years ago when the hotel opened and they hotel looks stil brand new Really appreciate the location

Dear HarmonyLNH, Thank you so much for your wonderful review and for taking the time to share your experience at The Retreat Palm Dubai MGallery by Sofitel. We are delighted to hear that your stay was both productive and relaxing, and that you found the hotel quiet, well-equipped and perfectly suited for your business and leisure needs. It is especially rewarding to know that after seven years, you still find the property looking brand new—that truly means a lot to us. A special thank you for recognizing Tarek at the reception; we are so pleased he was able to support you effectively during your stay. Your kind words will certainly be shared with him and the rest of the team. We greatly appreciate your five-star ratings across all aspects and look forward to welcoming you back again soon. Yours sincerely, Samir Arora General Manager

Lovely hotel in Palm Dubai

Note TripAdvisor 5.0/5

Jacqueline P Avis TripAdvisor

It’s a lovely hotel and more intimate compared to all the other hotels I have seen in Dubai. It is very relaxing with a beautiful view over Marina, the Antlantis and the New Antlantis. Do book a room facing the beach/Marina side so you can enjoy the view and avoid the construction site noises at night. The breakfast buffet and the food in both restaurants are great too as well as the staff which is always extremely helpful and friendly 24h/7 which is very rare nowadays. They have a shuttle bus to the Mall of the Emirates in the morning at 10 am otherwise it is a 25-30 minutes taxi ride. 15 minutes away by taxi from the amazing view point over the « Palm the View ».

Dear jacquelinepQ3716TG, Thank you for your kind words about The Retreat Palm Dubai MGallery by Sofitel. We are delighted to hear that you found our hotel lovely and enjoyed the intimate atmosphere, breathtaking views and the delicious offerings from our breakfast buffet and restaurants. Your compliments about our team's helpfulness and friendliness are truly appreciated, as we strive to provide exceptional service. We are also glad that you found our location convenient for exploring Dubai, including the shuttle service to Mall of the Emirates. We understand the importance of a peaceful environment, and we encourage guests to select rooms that enhance their experience, particularly those facing the beach and Marina. We look forward to welcoming you back for another relaxing stay in the future. Yours sincerely, Samir Arora General Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 735 avis 8/10 Site
  • 1 481 avis 8.5/10 Chambre
  • 2 669 avis 9.1/10 Service
  • 15 avis 7.6/10 Internet
  • 763 avis 8.6/10 Propreté
  • 608 avis 8.8/10 Plage
  • 483 avis 9/10 Ambiance
  • 374 avis 8.3/10 Petit déjeuner

Dispensé par Trustyou

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