Fairmont The Palm

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Fairmont The Palm 5 étoiles

Note Avis clients (Note ALL) 4.4/5 2 339 avis

Hôtel labellisé ALLSAFE

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Description

Les plus de l'hôtel

  • Accès à 8 piscines chauffées et à une magnifique plage privée

  • Une collection de 12 restaurants servant des cuisines du monde entier

  • Club enfants Fairmont Falcons pour tous les enfants de 18 mois à 16 ans

  • A quelques minutes du centre commercial Nakheel et de l'observatoire The View

  • A quelques minutes du parc aquatique Aquaventure et de The Pointe

Localisation de l'hôtel

Fairmont The Palm

Palm Jumeirah
72413 DUBAI
Emirats Arabes Unis

Téléphone +971 4 457 3388

Fax +971 4 457 3399

Email de contact

  • INTERNET CITY:  Red & Green Internet City

  • Par avion

    ABU DHABI INTERNATIONAL AIRPORT À 105km / 65,24 miles

  • Par avion

    AL MAKTOUM INTERNATIONAL AIRPORT À 39km / 24,23 miles

  • Par avion

    DUBAI INTERNATIONAL AIRPORT À 35km / 21,75 miles

GPS:25.1101522, 55.1388451

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

En résumé
Sur place
  • Piscine
  • Parking
  • Restaurant
  • Hôtel accessible en fauteuil roulant
  • Bien-être
  • Air conditionné
  • Wifi
  • Petit-déjeuner
  • Bar
  • Salles de réunion

Nos hébergements

Un séjour luxueux avec une touche orientale vous attend dans chacune de nos 381 chambres et suites élégantes et contemporaines, proposant un hébergement sur mesure pour des séjours allant des escapades romantiques aux vacances en famille.

Les avis de nos clients

Les avis de nos clients
Fairmont The Palm

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.4/5  2 339 avis

Note TripAdvisor  4.5/5  9 383 avis

Certificat d'excellence 2022

Mauvaise expérience

Note Avis clients 2.0/5

A. En famille - Avis confirmés ALL

Je trouve que la qualité de l'hôtel abaisser surtout au niveau de la piscine.... Je vous parle même pas de l'expérience que j'ai vécu quand j'ai trouvé un employé de de ménage de fouiller dans le sac de ma femme...... Je tiens à te dire quelle équipe sont formidables à l'accueil le concierge....

Dear Lahcene, Thank you for taking the time to tell us about your stay at the Fairmont The Palm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. You have met with our Cluster Director of Security Mohamed and our Front Office Manager Ahmed to ensure that this issue is taken with seriousness and action has been taken to the staff involved as well. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on if you wish to discuss this matter in further details. Sincerely, Adie Gallardo Cluster Guest Experience and Quality Manager

Note Avis clients 3.0/5

Naomi.b En famille - Avis confirmés ALL

L’hôtel est très bien situé et les installations parfaites. C’est un hôtel très agréable avec des enfants cependant j’ai été déçu par le personnel à certains endroits de l’établissement ce que j’ai reporté au manager qui a été compréhensif et a pris le sujet en main.

Dear Naomi Harper Imane, We very much appreciate your comments regarding your stay at the Fairmont The Palm. It is always great to receive feedback- both positive and negative. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we are hoping to be able to serve you once again in the future. Sincerely, Best Regards, Adie Gallardo Cluster Guest Experience and Quality Manager

Surfait

Note Avis clients 2.0/5

Jf C. En couple - Avis confirmés ALL

Check in incroyablement long 2 jours de suite chambres non faites Chambres pas propres- dessus de la table dans la chambre

Dear Jean Francois, Thank you for taking the time to tell us about your stay at the Fairmont The Palm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on if you wish to discuss this matter in further details. Sincerely, Adie Gallardo Cluster Guest Experience and Quality Manager

super séjour

Note Avis clients 5.0/5

S. En famille - Avis confirmés ALL

j'ai eu la bonne surprise de me voir attribuer une chambre upgradée. Magnifique et immense! l'hôtel est splendide, le buffet du petit déjeuner est impressionnant de variété

Dear Mr Eric, We very much appreciate your comments regarding your recent stay at Fairmont The Palm. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. I hope you are also able to share the same review to other travelers around the world through Tripadvisor by this link. https://bit.ly/3q0kz1g Thank you again for sharing your experience and we look forward to warmly welcoming you again to Fairmont The Palm in the near future. Do not hesitate to reach out to me for your future reservation and I am more than happy to assist you in any way that I can. Best Regards, Adie Gallardo Cluster Guest Experience and Quality Manager

Bien situé

Note Avis clients 5.0/5

Anonyme En famille - Avis confirmés ALL

Service excellent. Tres bonne cuisine.

Dear Mr Gilbert, We very much appreciate your comments regarding your stay at the Fairmont The Palm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adie Gallardo Cluster Guest Experience and Quality Manager

Hotel complet

Note Avis clients 4.0/5

Couple V. En couple - Avis confirmés ALL

Bel hotel très bien situé sur La Palm, avec tres bon petit déjeuner, mais déçu de découvrir que finalement la piscine ne donne pas vue sur la mer comme sur les photos mais directement sur des travaux(construction d'un beach club?). Au niveau de l'autre piscine(familiale) des travaux egalement juste acolés à la cloture de la piscine... c'est dommage car l'hotel en perd ses atouts.

Dear Mr Florent, We very much appreciate your comments regarding your stay at the Fairmont The Palm. It is always great to receive feedback- both positive and negative. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize for the upgrading works happening closeby the hotel- which we are also looking forward to be finished as this will add into the number of entertainment and offering around the hotel. Thank you again for sharing your experience and we are hoping to be able to serve you once again in the future. Sincerely, Best Regards, Adie Gallardo Cluster Guest Experience and Quality Manager

Excellent séjour

Note Avis clients 5.0/5

Victor En famille - Avis confirmés ALL

Hôtel propre, restaurant de qualité et proche d’un centre commercial !

Dear Mr Victor C., We very much appreciate your comments regarding your stay at the Fairmont The Palm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Adie Gallardo Cluster Guest Experience and Quality Manager

Un hôtel agréable pour une famille avec un bébé en bas âge

Note Avis clients 4.5/5

Of En famille - Avis confirmés ALL

Le personnel de l'hôtel était toujours souriant et avenant. La chambre était spacieuse et le lit confortable. Le petit déjeuner était très bien, avec beaucoup de choix. Les piscines sont propres et bien entretenues. Seul petit bémol : les chambres avec "vue sur la ville" donne sur une route qui est tout de même assez passante et bruyante.

Dear Olivier F., We very much appreciate your comments regarding your stay at the Fairmont The Palm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Gerlich Resident Manager Fairmont The Palm

Double paiement / toujours pas de remboursement

Note Avis clients 2.0/5

H. En couple - Avis confirmés ALL

L’hôtel a demandé un paiement intégral au Check in. Or une partie avait déjà été payée lors de la réservation sur le site Accor. Malgré mes demandes, je suis toujours en attente du remboursement plus dun mois après le checkout.

Dear Mr. H., Thank you for the review of our hotel! We do apologize for the miscommunication on your reservation that caused us to charge you once again for your stay. We have checked our records and the refund has been initiated on 14th of April for the amount of AED 1892.30. Will you be able to check with your bank if this has been reflected already? Would love to hear from you if this has been sorted out. Sincerely, Best Regards, Adie Gallardo Cluster Guest Experience and Quality Manager

Note Avis clients 2.5/5

Victor D. Professionnel - Avis confirmés ALL

Avant d'arriver on ma proposé un surclassement avec vue côté mer et avec une réduction !!! A l'arrivée on m'a donné une chambre pour grand handicapé Enfin pour la deuxième nuit on m'a donné une chambre côté ville 1026

Dear Mr Victor, Thank you for taking the time to tell us about your stay at the Fairmont The Palm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our reservation team sent you a special offer for a promotion for an upgrade to a sea view room for a supplement of AED 306.25 net however we did not hear anything from you as such this was not confirmed. However, we do acknowledge the fact that the first allocated room was not the one you have booked for and for this we sincerely apologize as this should have not happened in the first place. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards, Adie Gallardo Cluster Guest Experience and Quality Manager

Très bel hôtel, vue magnifique, super service

Note Avis clients 4.5/5

Alexandre R. Voyage solo - Avis confirmés ALL

Très bon séjour, tout à été super... Trés bon resto

Dear Alexandre R., Thank you for taking the time to reviewing your recent stay at Fairmont The Palm We were very happy to know that you had such a wonderful stay with us. It was a pleasure to read your review and to see how much you enjoyed our hotel and appreciated our facilities. We will certainly share your kind words with the entire Fairmont The Palm team. Looking forward to welcoming you back again soon! Sincerely, Janine Gerlich Resident Manager Fairmont The Palm

Note Avis clients 2.0/5

Sed En couple - Avis confirmés ALL

Personnel pas en place , parties communes et chambres pas bien nettoyées , un passage par Jour en chambre et encore il aura fallut téléphoner à 3 reprises Système de serviette a la Disnez il faut faire a 2 reprise la queue pour se voir octroyer un bracelet .. service autour de la piscine très lent

Dear Ms Camille S., Thank you for taking the time to tell us about your stay at the Fairmont The Palm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback about the pool service has been cascaded to the team for us to rectify this and review our process immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards, Adie Gallardo Cluster Guest Experience and Quality Manager

Z

Note Avis clients 4.0/5

Anonyme En couple - Avis confirmés ALL

Bon hôtel avec une superbe chambre. L'hôtel est un pe impersonnel

Dear Marc K., We very much appreciate your comments regarding your stay at the Fairmont The Palm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Gerlich Resident Manager Fairmont The Palm

Très bel hôtel avec nombreux restaurants et piscines accessibles

Note Avis clients 4.5/5

Michel F. En couple - Avis confirmés ALL

Excellent séjour dans une très belle chambre ayant bénéficié d’un surclassement grâce à ma carte Gold. Les restaurants sont nombreux et un peu chers mais il faut être conscient qu’on est sur la Palme de Dubaï, l’un des endroits les plus prisés de la ville! Pas de souci pour les piscines où on arrive à toujours trouver de quoi se poser, notamment autour des piscines adultes. Très bon,petit-déjeuner mais le placement des clients pourrait être amélioré.

Dear Michel F., Greetings from Fairmont The Palm! It was a great pleasure to have you staying with us and we appreciate you taking the time to provide us with your feedback on your recent stay at our hotel. We are glad to hear that you enjoyed some of our facilities, however we would like to apologize that our service did not meet your expectations throughout your stay. We appreciate that you shared your feedback with us, as it offers valuable insights to improve our services. We do hope to welcome you back to experience our improvements. Once again, thank you for your feedback. Sincerely, Janine Gerlich Resident Manager Fairmont The Palm

Bien situé, personnel aimable,

Note Avis clients 4.0/5

Daghari En famille - Avis confirmés ALL

Le seul souci c'est le kids garden qui n'est disponible que par tranche de 2 heures. Du coup chaque 2 heures on doit récupérer les enfants pendant 30 minutes et les redeposer pour une nouvelle tranche de 2 heures !!!

Dear Mouna S., Greetings from Fairmont The Palm! It was a great pleasure to have you staying with us and we appreciate you taking the time to provide us with your feedback on your recent stay at our hotel. We are glad to hear that you enjoyed some of our facilities, however we would like to apologize that our service did not meet your expectations throughout your stay. We appreciate that you shared your feedback with us, as it offers valuable insights to improve our services. We do hope to welcome you back to experience our improvements. Once again, thank you for your feedback. Sincerely, Janine Gerlich Resident Manager Fairmont The Palm

Tout sous un même toit !

Note Avis clients 4.5/5

Frederic I. En couple - Avis confirmés ALL

Ambiance cool, chambre avec vue de bonne qualité et dimension, restaurants offrant d’excellents menus, personnel sympatique. On doit souligner l’effort à se démarquer de l’équipe de concierges, Rhea, Sanduni, etc. qui sont rapides, sympatiques et qui ont amélioré notre voyage de beaucoup.

Dear Frederic i., We very much appreciate your comments regarding your stay at the Fairmont The Palm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Gerlich Resident Manager Fairmont The Palm

Fabuleux

Note Avis clients 4.5/5

Maya En famille - Avis confirmés ALL

Hôtel très bien situé au début de la Palmeraie avec une vue sur e quartier de la Marina.. plage aménagée.. Un service hôtelier digne d un 4 étoiles en France.. nous avions une chambre vue sur Mer donc un panorama fantastique..grande et belle chambre.. grande salle de bain et produits d hôtel de belles qualités Une conciergerie au top La demie pension est délicieuse et coup de cœur pour le Seagreen Piscine chauffées et une pour enfants et autre pour adultes donc le top. Dommage qu un Beach club se monte devant la piscine à débordement du coup plus de vue à part un mur de béton !!! Si nous devions revenir c est ici que nous resterons

Dear Philippe M., We very much appreciate your comments regarding your stay at the Fairmont The Palm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Gerlich Resident Manager Fairmont The Palm

Note Avis clients 4.5/5

H. En famille - Avis confirmés ALL

Bonne équipe conviviale

Dear Michel H., We very much appreciate your comments regarding your stay at the Fairmont The Palm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Gerlich Resident Manager Fairmont The Palm

Bel hôtel bien situé à The Palm - Très bon séjour -

Note Avis clients 4.0/5

Thr En famille - Avis confirmés ALL

Nous avons passé un très agréable séjour. Un très bel hôtel. une catégorie 5 étoiles qui en vaut 4. Seul bémol les travaux à droite de l'hôtel, mais aussi en face de la piscine adulte et un peu plus loin à gauche. Il est impossible de rester à la plage à cause du bruit. Notre chambre était coté route mais pas de bruit, c'est très bien isolé. Un coffre de plusieurs restaurants plots chers. Une offre de snack pas très qualitative avec un mauvais rapport qualité / prix. Le salon de thé est très bien avec une offre de snacks qualitatifs. Nous l'avons découvert le denier jour.

Dear Sandrine Clay T., Greetings from Fairmont The Palm! It was a great pleasure to have you staying with us and we appreciate you taking the time to provide us with your feedback on your recent stay at our hotel. We are glad to hear that you enjoyed some of our facilities, however we would like to apologize that our service did not meet your expectations throughout your stay. We appreciate that you shared your feedback with us, as it offers valuable insights to improve our services. We do hope to welcome you back to experience our improvements. Once again, thank you for your feedback. Sincerely, Janine Gerlich Resident Manager Fairmont The Palm

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