Novotel Haikou Xinbudao

Novotel Haikou Xinbudao 4 stars

Customer review rating (ALL Rating) 4.1/5 44 reviews

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Description

Hotel extras

  • Parts of Grand Balconies in the rooms

  • Crystal wedding in the poolside

  • 800sqm column free multi-functional ballroom

  • Cocktail time with friends in the terrace with 400sqm on 3th floor

  • Parts of the sofa-bed for families

ALLSAFE approved hotel

Hotel location

Novotel Haikou Xinbudao

No 6 Henggou 2 Jie Xinbu St, Meilan District
570209 HAIKOU
China

  • XINHAIWANHAOSHENG BUS STATION:  38 HAOSHENG STATION

  • By plane

    MEILAN AIRPORT At 23km / 14 miles

  • By train

    EAST STATION At 13km / 8.08 miles

GPS:20.07174, 110.358003

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FOOD EXCHANGE Non contractual photo

The restaurant offers an International buffet with Asian specials and Chinese cuisine including traditional Cantonese, Sichuan and Hunan and local delicacies. A la catre options are also available. It also has 6 modern VIP rooms.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  44 reviews

TripAdvisor Rating  4.0/5  8 reviews

Not perfect experience

Customer review rating 2.5/5

Anonymous Solo - Confirmed reviews ALL

1.Unfresh breakfast with short supply 2.No commitment to Gold Le Club benefits to upgrad the room

Dear Chen H., Thank you for taking the time to tell us about your experience at the Novotel Haikou Xinbudao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanley

Nice view of the marina

Customer review rating 3.5/5

Jasper Business - Confirmed reviews ALL

The room was clean and comfortable for business stay. The quality of food is quite bad. Ordered a specialty fried rice for ¥58 only rice and crab stick. Taste was far off from what I can buy from the street. The coffee machine during breakfast is always not working well. The chef at noodles station didn’t really give me an appetiting reason to try his cooking.

Not offering normal hotel/member service

Customer review rating 3.0/5

Chuen Couples - Confirmed reviews ALL

Not recognize my Accor’s membership and didn’t offer me welcome amenities. Hotel swimming pool just open between 17…, it is really hard to understand. Most of the foods in the Restaurant a lar cart menu is unavailable.

Dear Mr.M., Thank you for taking the time to tell us about your experience at the Novotel Haikou Xinbudao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanley Sun Operation Manager

New ACCOR hotel in Hainan Island (Haikou)

TripAdvisor rating 4.0/5

rainman711 Couples - TripAdvisor review

Brand new hotel. Good service from front desk staff. Room and bathroom are of good size. More than 40 TV channels but only two English programme available (CNN and one other Channel). Coffee / tea and coffee mugs available in room but no tea spoon. I asked the cleaning lady for tea spoons and she said I have to get them from reception. It would be interesting to hear from the hotel on why no tea spoon is provided for making HOT coffee/tea. The aircon in room 333 is not cool. With the setting at 16C, the temperature is at most 24C. Hotel location is long way away from the city centre. You will need a car to get in and out of the hotel. The three days that I was there, I did not even see a taxi outside the hotel.

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Haikou Xinbudao. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. As the tea spoon we already to put into room after your comments mentioned. Hotel reception can provide the taxi service for al the guest. we call the Taxi via the mobile phone Apps. and for the AC issue, we apologized for this issue caused. we will double check the AC for each room and ensure it is not happen again. Hope to meet you in the future if you back to the hotel. Have a nice day Sincerely, Stanley Sun Operation Manager

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