Novotel Haikou Xinbudao

Novotel Haikou Xinbudao 4 stars

Customer review rating (ALL Rating) 4.2/5 22 reviews

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Hotel extras

  • Parts of Grand Balconies in the rooms

  • Crystal wedding in the poolside

  • 800sqm column free multi-functional ballroom

  • Cocktail time with friends in the terrace with 400sqm on 3th floor

  • Parts of the sofa-bed for families

ALLSAFE approved hotel

Hotel location

Novotel Haikou Xinbudao

No 6 Henggou 2 Jie Xinbu St, Meilan District
570209 HAIKOU
China

GPS:20.07174, 110.358003

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FOOD EXCHANGE Non contractual photo

The restaurant offers an International buffet with Asian specials and Chinese cuisine including traditional Cantonese, Sichuan and Hunan and local delicacies. A la catre options are also available. It also has 6 modern VIP rooms.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  22 reviews

TripAdvisor Rating  4.0/5  8 reviews

New Hotel Tucked Away in a Quiet Neighborhood

TripAdvisor rating 5.0/5

V8259FFmichaelk Solo travel - TripAdvisor review

This hotel seems to be fairly new, or at least recently renovated. One of the best interiors I've had of a Novotel in China. It is however, pretty far from everything, so best to have a car or be comfortable with taxi services. The neighborhood seems to be pretty upscale, with quite a few international schools nearby but I didn't really see any expats so it has a bit of a local vibe to it. The beach nearby is under heavy construction, so don't expect to use it. The pool was OK, but they had closed signs around it the entire time which I just dismissed. I've stayed twice here, and both times the staff were pretty friendly but do not speak English. So broken mandarin and translator will be needed.

Not perfect experience

Customer review rating 2.5/5

Anonymous Solo - Confirmed reviews ALL

1.Unfresh breakfast with short supply 2.No commitment to Gold Le Club benefits to upgrad the room

Dear Chen H., Thank you for taking the time to tell us about your experience at the Novotel Haikou Xinbudao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanley

Good

TripAdvisor rating 4.0/5

Jacobwong Solo travel - TripAdvisor review

The facilities are good. It was officially open in Dec 2018. It is at a far North East part of Hainan Haikou, a bit remote, should rent,a car to get there. The room I stayed was Deluxe Single Bed, withBalcony ans sea view, very good. A very nice pool, not yet open, with a very good gall for wedding. Staff there seemed not yet trained well to note this Accor Hotel items and declared that payment in Accor site not valid and should pay separately.

Dear Mr. Wong, We very much appreciate your comments regarding your stay at the Novotel Haikou Xinbudao. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry for online payment issue caused during your stay. We will try to contact related department for online payment to fix the issue as soon as possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Hope to meet you in the future if you back to the hotel. Have a nice day Sincerely. Stanley Sun Operation Manager

New ACCOR hotel in Hainan Island (Haikou)

TripAdvisor rating 4.0/5

rainman711 Couples - TripAdvisor review

Brand new hotel. Good service from front desk staff. Room and bathroom are of good size. More than 40 TV channels but only two English programme available (CNN and one other Channel). Coffee / tea and coffee mugs available in room but no tea spoon. I asked the cleaning lady for tea spoons and she said I have to get them from reception. It would be interesting to hear from the hotel on why no tea spoon is provided for making HOT coffee/tea. The aircon in room 333 is not cool. With the setting at 16C, the temperature is at most 24C. Hotel location is long way away from the city centre. You will need a car to get in and out of the hotel. The three days that I was there, I did not even see a taxi outside the hotel.

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Haikou Xinbudao. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. As the tea spoon we already to put into room after your comments mentioned. Hotel reception can provide the taxi service for al the guest. we call the Taxi via the mobile phone Apps. and for the AC issue, we apologized for this issue caused. we will double check the AC for each room and ensure it is not happen again. Hope to meet you in the future if you back to the hotel. Have a nice day Sincerely, Stanley Sun Operation Manager

Bad restaurant

TripAdvisor rating 3.0/5

vicrosas Families - TripAdvisor review

We came to visit this new hotel and to have lunch. We didn't stay to sleep there because of the bad impression given by the restaurant. Chairs were dirty, the floor under the tables had food rests. There were lots of mosquitoes in the dinning room. There were only 3 tables occupied, our order took more than one hour to be completed. For sure we will not come back to this hotel.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Haikou Xinbudao. We apologized for the experience in restaurant for this time. For the issue you mentioned we already organize the training and cleaning to fix it, it will be not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Hope to meet you in the future if you back to the hotel. Have a nice day Sincerely, Stanley Sun Operation Manager

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