Sofitel Haikou

Sofitel Haikou

Customer review rating (ALL Rating) 4.5/5 524 reviews

See on a map

Hotel extras

  • Fabulous ocean, garden or city views with floor to ceiling windows.

  • Fabulous ocean, garden or city views through floor to ceiling windows.

  • Lanvin toiletries, VB bathtub, electronic Closetool. Perfect for an enjoyable stay.

  • 5 restaurants and bars featuring Cantonese, Hainan and International cuisine.

  • Easy access transportaton hub with its airport, port and railway station.

ALLSAFE approved hotel

Hotel location

Sofitel Haikou

105 Binhai Avenue, Longhua District
570100 HAIKOU
China

GPS:20.1279, 110.18254

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our accommodation(s)

All rooms are equipped with free instant coffee and tea bags, Nespresso machine, safe, multimedia players, satellite TV and WiFi networks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  524 reviews

A very trendy and modern luxury hotel in downtown Haikou

Customer review rating 4.5/5

K. Business - Confirmed reviews ALL

From the moment I enter the main gate of the hotel, the moment I check-in and use various auxiliary facilities, every employee is very friendly, smiling, and elegant, so I am very satisfied. In particular, Shelley (Ms. Hwang) of the Club Millennium Lounge introduced a lot of local information, culture, and hotels to customers through constant natural conversations and customer service while I was using the lounge.I was touched by the meticulousness of room service so that I could taste local specialties. Other than that, the staff at the front desk and the staff who guided me to the showroom were also very good.

Bonjour Mr. K., We very much appreciate your comments regarding your stay at the Sofitel Haikou. We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our all hearties as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy LIANG Guest Experience Manager

Good hotel’s facilities and decorations

Customer review rating 4.5/5

Chuen Couples - Confirmed reviews ALL

Good hotel’s facilities and decorations. Hotel staff are too green but with good attitudes. Hope hotels management can give more training in order the service standard can be enhanced.

good stay

Customer review rating 4.5/5

Tracy Business - Confirmed reviews ALL

well located with nice sea view

位置佳、硬件好,绝大部分员工非常友善。

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Almost all staffs of Sofitel Haikou are super kind. The Executive Lounge Manager, Sebrina, treated us as friends and took care of us very well. But the dining experience on Jun.23 just made me a little bit confused. At that night, my wife and I would enjoy Happy Hour and then had a quiet dinner on 36 floor as usual. But I was told by the Dining Director that the table near the bar was reserved. Actually, that table was still available after one hour and a half when we were done with our dinner. It seems that table is just kept for someone on his special list or elite members are not welcomed as expected.

Good service

Customer review rating 5.0/5

Amy Business - Confirmed reviews ALL

I have to said Kristy is a perfect reception staff!! She always made my day, professional, kindly, friendly, best service ever!

Bonjour Mrs.X. We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our all hearties as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy LIANG Guest Experience Manager

Other web-users rate our hotel

  • 1,256 reviews 9.4/10 Location
  • 2,073 reviews 8.7/10 Room
  • 3,489 reviews 8.8/10 Service
  • 25 reviews 7.2/10 WiFi
  • 1,758 reviews 9.8/10 Vibe
  • 1,302 reviews 8.8/10 Amenities
  • 830 reviews 8.5/10 Breakfast
  • 417 reviews 8.1/10 Cleanliness

Powered by Trustyou

All our hotels in HAIKOU