Sofitel Haikou

Customer review rating (ALL Rating) 4.6/5 548 reviews

Hotel extras

  • Located in the Central Business District, with various Duty Free Shops, high end shopping mall

  • Fabulous ocean, garden or city views through floor to ceiling windows.

  • Lanvin toiletries, VB bathtub, electronic Closetool. Perfect for an enjoyable stay.

  • 5 restaurants and bars featuring Cantonese, Hainan and International cuisine.

  • Easy access transportaton hub with its airport, port and railway station.

ALLSAFE approved hotel

Our accommodation(s)

All rooms are equipped with free instant coffee and tea bags, Nespresso machine, safe, multimedia players, satellite TV and WiFi networks.

Hotel location

Sofitel Haikou

105 Binhai Avenue, Longhua District
570100 HAIKOU
China

GPS:20.025232, 110.308254

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  548 reviews

Truly grateful for Kiki’s kind assistance

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The front desk staff Kiki was really passionate and patient during our stay.The service she offered us was definitely perfect. We are truly appreciated for Kiki's kind assistance.

Something wrong with TV which automatically opened in the middle of the night.

Customer review rating 2.0/5

Tracy Business - Confirmed reviews ALL

It would be better to set TV not automatically open as when it opened itself in the middle of the night, it is pretty scary. And the sound of the TV is loud.

Execellent service and stay

Customer review rating 5.0/5

Lawayne S. M. Couples - Confirmed reviews ALL

Our stay was so well planned and executed by your staff. Our host Eve was so kind and gracious as well! The front desk staff was also very thoughtful and helpful in helping us during our stay.

Bonjour Mr.M. We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy LIANG Guest Experience Manager

Fantastic stay with fabulous staff

Customer review rating 5.0/5

Yang Friends - Confirmed reviews ALL

I had a wonderful stay at this hotel and I am very pleased with the level of service I received. The reception staff were exceptional and made sure that I was well-informed about all the benefits that I was entitled to. They did a fantastic job! Furthermore, I would like to give a special shout-out to Shirley, who works at the Club Lounge. She went above and beyond in assisting me with information on local attractions and where to go for local clothes shopping. Her knowledge of the area was incredibly impressive, and her recommendations were spot on. I am truly grateful for all of her help during my stay. Overall, my experience at this hotel was fantastic and I would highly recommend it to anyone looking for a comfortable and enjoyable stay. The staff truly exceeded my expectations, and I am grateful for their exceptional service.

Dear Mr.Yang, We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy LIANG Guest Experience Manager

Excellent and professional

Customer review rating 4.5/5

W. Families - Confirmed reviews ALL

It was our first stay in Sofitel Haikou and has turned out to be a great experience. Everyone we spoke to and served us was extremely professional. I think the Sofitel team have maintained a very high standard of service. From arrival, Frank took all our luggage while introducing us the hotel. We received very warm welcome late in the night from Sharron, who also checked us in and briefed us the facilities, opening hours and services offered by the hotel. She led us to the lift and saw us off to the room. Once we were in the room, extra bottles of water as well as toiletries for the kids were already delivered to the door, very efficient. We used the Club Lounge a few times, where the quality of service was arguably the best I have recently seen in ALL hotels. Shirley was superb and very kind, demonstrating great quality and profession for her fellow colleagues. It was excellently appropriate, making us feel very comfortable. Grace and Justin were also fantastic people I met in the Club. Certainly, they knew exactly what they were doing and how to do them well. Regina checked us out and helped me with the folio, payments, luggage efficiently and offered some extended time before leaving the room. This allows the kids to sleep a few more minutes. The lady manager of the ADD (didn’t see her name), working on 24th March, has been extremely helpful in arranging our booking for dinner. Overall, I think the quality of service and facilities is at the top.

Dear Mr.W., We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy LIANG Guest Experience Manager

Other web-users rate our hotel

  • 1,249 reviews 9.6/10 Location
  • 2,053 reviews 8.5/10 Room
  • 3,854 reviews 8.8/10 Service
  • 21 reviews 7.2/10 WiFi
  • 1,575 reviews 9.7/10 Vibe
  • 1,178 reviews 8.9/10 Amenities
  • 799 reviews 8.6/10 Breakfast
  • 491 reviews 8.3/10 Cleanliness

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