Sofitel Haikou

Customer review rating (ALL Rating) 4.7/5 651 reviews

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Description

Hotel extras

  • Located in the Central Business District, with various Duty Free Shops, high end shopping mall

  • Fabulous ocean, garden or city views through floor to ceiling windows.

  • Lanvin toiletries, VB bathtub, electronic Closetool. Perfect for an enjoyable stay.

  • 5 restaurants and bars featuring Cantonese, Hainan and International cuisine.

  • Easy access transportaton hub with its airport, port and railway station.

Our accommodation(s)

Hotel location

Sofitel Haikou

105 Binhai Avenue, Longhua District
570100 HAIKOU
China

GPS:20.025232, 110.308254

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  651 reviews

Nice place for staycation.

Customer review rating 5.0/5

Alex Solo - Confirmed reviews ALL

Nice staff, very kind and excellent place(the best hotel) in Haikou.

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Cynthia XU Ambassador Team

Wonderful Stay but some areas to improve on to make it a perfect stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

We had a wonderful stay but some areas on service, mainly- restaurant, should be improved on especially for international guests.

Dear Ms.N. Esther Su Hsien, Bonjour & thank you for taking the time to tell us about your experience at the Sofitel Haikou. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Haikou, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eve HUANG Sofitel Ambassador

good senery

Customer review rating 2.5/5

Won Solo - Confirmed reviews ALL

front desk staff cynthia just so so

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Sofitel Haikou. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Eve HUANG Sofitel Ambassador

No follow-up for encountered issue !

Customer review rating 2.0/5

Fanny L. Business - Confirmed reviews ALL

My shirt was tore because one of table of the breakfast buffet had a sharp metal part pointed out. The staff proposed to sew it but at the end just return my shirt without doing anything and also no email for follow-up !!!

Dear Ms.L. Bonjour & thank you for taking the time to tell us about your experience at the Sofitel Haikou. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Haikou, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eve HUANG Sofitel Ambassador

位置很好 房间很新 服务热情

Customer review rating 4.5/5

Sherman Families - Confirmed reviews ALL

good location, center of the city Brand new facilities, top level Nice staff, ready to help you anytime French breakfast suits westerners.

Dear Ms. Z., We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Cynthia XU Sofitel Ambassador

Other web-users rate our hotel

  • 1,480 reviews 9.7/10 Location
  • 2,504 reviews 9.1/10 Room
  • 3,810 reviews 9.1/10 Service
  • 20 reviews 6.7/10 WiFi
  • 1,618 reviews 9.9/10 Vibe
  • 1,195 reviews 8.9/10 Amenities
  • 876 reviews 9/10 Breakfast
  • 650 reviews 8.3/10 Comfort

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