Sofitel Haikou

Customer review rating (ALL Rating) 4.6/5 586 reviews

Sofitel Haikou - Image 1
Sofitel Haikou - Image 2
Sofitel Haikou - Image 3
Sofitel Haikou - Image 4

Description

Hotel extras

  • Located in the Central Business District, with various Duty Free Shops, high end shopping mall

  • Fabulous ocean, garden or city views through floor to ceiling windows.

  • Lanvin toiletries, VB bathtub, electronic Closetool. Perfect for an enjoyable stay.

  • 5 restaurants and bars featuring Cantonese, Hainan and International cuisine.

  • Easy access transportaton hub with its airport, port and railway station.

Our accommodation(s)

Hotel location

Sofitel Haikou

105 Binhai Avenue, Longhua District
570100 HAIKOU
China

GPS:20.025232, 110.308254

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  586 reviews

Bad service

Customer review rating 1.5/5

Z. Business - Confirmed reviews ALL

Very poor service experience, especially the breakfast dining. The female client waitress appears to be unprofessional with no service sense.

Dear Mr.Z. , Bonjour & thank you for taking the time to tell us about your experience at the Sofitel Haikou. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Haikou, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eve HUANG Sofitel Ambassador

good location

Customer review rating 4.0/5

Anthony Business - Confirmed reviews ALL

Good and convenient location. Hotel facilities were good. Room well fitted out and good natural light. Breakfast was good, even with hot oatmeal. Cleanliness can be improved. Dust ball found on carpet and hairs inside the toilet. Strong mouldy smell in the room floor corridor and room floor lift lobby.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive feedback and appreciate you comments the our heartists. Also I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Haikou, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eve HUANG Sofitel Ambassador

Quite disappointed this time

Customer review rating 1.0/5

Ct Couples - Confirmed reviews ALL

I had stayed at Sofitel Haikou last year, and had a great experience. So I decided to stay the same Hotel this time but turned out I was quite disappointed with the service this time. Let’s just named a few… we waited almost 1 hr for our luggage to be sent to our room, and we have to call them couple of times to checked on our luggage…we have booked for a four nights stay, but the after the first day of stay, both keys were not functioning, couldn’t get the lift and open the door… we have to go back to the counter to reactivate the keys, not to mentioned how long we have to wait again like we have waited during the checked in…etc. for a five starts Hotel, we have high expectations but it was quite disappointed this time.

Dear Ms.T. , Thank you for taking the time to tell us about your experience at the Sofitel Haikou. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Haikou, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eve HUANG Sofitel Ambassador

Consistent standard

Customer review rating 5.0/5

Yang Solo - Confirmed reviews ALL

Fantastic stay overall. Good consistent standard presented by the hotel team! Thanks to Shirley and everyone else for making my stay a memory one!

Dear Mr.Yang , We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Eve HUANG Sofitel Ambassador

No highlight

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Nice room as you’d expect, but nothing to say about the service really. The staff were quite indifferent, didn’t demonstrate much hospitality.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Sofitel Haikou. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Haikou, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eve HUANG Sofitel Ambassador

Other web-users rate our hotel

  • 1,243 reviews 9.5/10 Location
  • 2,160 reviews 8.9/10 Room
  • 3,539 reviews 8.9/10 Service
  • 14 reviews 5.8/10 WiFi
  • 1,366 reviews 9.8/10 Vibe
  • 1,042 reviews 8.8/10 Amenities
  • 768 reviews 9.1/10 Breakfast
  • 568 reviews 8.7/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Haikou