Sofitel Haikou

The front desk staff Kiki was really passionate and patient during our stay.The service she offered us was definitely perfect. We are truly appreciated for Kiki's kind assistance.

It would be better to set TV not automatically open as when it opened itself in the middle of the night, it is pretty scary. And the sound of the TV is loud.

Our stay was so well planned and executed by your staff. Our host Eve was so kind and gracious as well! The front desk staff was also very thoughtful and helpful in helping us during our stay.

I had a wonderful stay at this hotel and I am very pleased with the level of service I received. The reception staff were exceptional and made sure that I was well-informed about all the benefits that I was entitled to. They did a fantastic job! Furthermore, I would like to give a special shout-out to Shirley, who works at the Club Lounge. She went above and beyond in assisting me with information on local attractions and where to go for local clothes shopping. Her knowledge of the area was incredibly impressive, and her recommendations were spot on. I am truly grateful for all of her help during my stay. Overall, my experience at this hotel was fantastic and I would highly recommend it to anyone looking for a comfortable and enjoyable stay. The staff truly exceeded my expectations, and I am grateful for their exceptional service.

It was our first stay in Sofitel Haikou and has turned out to be a great experience. Everyone we spoke to and served us was extremely professional. I think the Sofitel team have maintained a very high standard of service. From arrival, Frank took all our luggage while introducing us the hotel. We received very warm welcome late in the night from Sharron, who also checked us in and briefed us the facilities, opening hours and services offered by the hotel. She led us to the lift and saw us off to the room. Once we were in the room, extra bottles of water as well as toiletries for the kids were already delivered to the door, very efficient. We used the Club Lounge a few times, where the quality of service was arguably the best I have recently seen in ALL hotels. Shirley was superb and very kind, demonstrating great quality and profession for her fellow colleagues. It was excellently appropriate, making us feel very comfortable. Grace and Justin were also fantastic people I met in the Club. Certainly, they knew exactly what they were doing and how to do them well. Regina checked us out and helped me with the folio, payments, luggage efficiently and offered some extended time before leaving the room. This allows the kids to sleep a few more minutes. The lady manager of the ADD (didn’t see her name), working on 24th March, has been extremely helpful in arranging our booking for dinner. Overall, I think the quality of service and facilities is at the top.