Raffles Jakarta 5 stars

Customer review rating (ALL Rating) 4.8/5 2,006 reviews

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Ciputra World 1, Jl Prof Dr Satrio Kav 3 5, 12940 Jakarta, Indonesia

Description

Hotel extras

  • Raffles Room starting at 60 m², with separate living area and legendary Raffles butler service

  • The Dining Room speaks to the imagination creating a culinary pièce de résistance

  • Located in Mega Kuningan central business district

  • Facilities include outdoor jogging track, gym, kids club and award-winning Raffles Spa

Our accommodation(s)

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Hotel location

Raffles Jakarta

Ciputra World 1, Jl Prof Dr Satrio Kav 3 5
12940 Jakarta
Indonesia

GPS:-6.224434, 106.824064

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  2,006 reviews

TripAdvisor Rating  4.9/5  3,065 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Denny K. Friends - Confirmed reviews ALL

This is my third time staying with Raffles, and the service was starting to feel lackluster. We came at about 1230pm to check in and the receptionist said the rooms were still unavailable and that they are fully booked. Then she proceeded to usher us to the lounge in 12th floor. Then the lounge staff also offered us tea. The receptionist did not tell us how long we would have to wait until we waited for almost an hour plus. I almost run out of patience and I had to ask the lounge staff any updates on the room. The staff told us it would be ready in about 15 minutes. At that moment it was about 1.45pm. Should we have known that it would be a long wait, the staff should have told us so and we would have went down to have lunch first. The lounge staff also did not offer us any snacks and it was all self service except for tea. They should at least explained to us what was available when serving tea, but was instead gathering around and talking (there were 5 of them at the front desk, maybe it was meeting i dont know). We were starving and a little hangry to be honest. Then after a while it was 2pm and the room was available to us. Hence no early check in. The room was great as usual and there was even decorations of balloons and birthday mousse for my friend (as we were celebrating his birthday). At least they were able to meet my request. So we toned down a little and finally headed down for lunch. Housekeeping even gave us the pillows that we requested. However, at 4pm (somewhat early) they rang the doorbell and asked if we wanted to clean up our room (or was it evening turndown). We denied and told them to come back at 7pm. When we left the room for dinner at the lounge and came back at about 8ish, the room was still not attended to. Then it was only until about 30minutes later our room surprisingly lighted up (we had turned them off) and i got up, went to the living room to peep at the door, and there was the housekeeping's cart. Maybe he thought there was nobody inside but left immedieatly after realising we were inside. Hence there was no evening turndown for us. During our tea break and dinner at the lounge, we also noticed that the appetizers were somewhat lesser in variety and the menu had changed from 3 items to 2 items. We were only there around 5 months ago and there had been changes even before the year has passed. It was fine as the chicken was delicious and the beef, not so. Staff service was also okay. It was only the manager (pressumably from his attire) that was friendly enough to ask us about our stay, albeit a short exchange of words. That was the best service we received directly from the staff. Also the lady that was attentive to us at the lounge during dinner. Lastly we requested for late checkout but was denied as the rooms were fully booked. We only got until 1pm in the end. Hence we did not enjoy any early check in our late check out this time round. Noted that we have requested the day before that we would like a late check out and the lady said it was duly noted. I know it is subjected to availability, but really, 1pm is as good as any other hotels that we do not have membership at. Makes me wonder if the platinum status is still worth keeping.

Dear Valued Guest, Thank you very much for taking the time to share such detailed feedback with us, and for choosing to return to Raffles Jakarta for the third time. We genuinely value your continued loyalty as an ALL Platinum member, and it is truly important to us that every stay reflects the elevated experience you rightfully expect. Please accept our sincere apologies for the shortcomings you encountered during your recent visit. We have carefully noted your comments, particularly regarding the communication at check-in, the experience in the lounge, and the missed evening turndown service. These lapses are not reflective of the standards we uphold, and your feedback has been shared with the relevant teams for immediate improvement—especially with our Housekeeping and Front Office teams to ensure greater attentiveness, clearer communication, and better service consistency. As you mentioned, early check-in and late check-out are based on availability, especially during this time of the year when the hotel is significantly busier than usual. In such periods, we must manage room readiness fairly for all guests arriving throughout the day. That said, we are truly sorry that this made your Platinum benefits feel less seamless than in your previous stays. It is never our intention for you to feel that your loyalty is undervalued. We are grateful that you still enjoyed the room, the birthday amenities, and the service gestures that resonated with you. At the same time, we recognize there were areas where we fell short, and your feedback will help us refine the guest journey so that future stays are much more aligned with your expectations. Thank you once again for your continued trust in us. We sincerely hope to have the opportunity to welcome you back and restore the sense of warmth, attention to detail, and effortless service that you have come to associate with Raffles. Kind Regards, Etha Director of Guest Experience, Loyalty, and Quality Raffles Jakarta

Customer review rating 4.5/5

Yunny W. Couples - Confirmed reviews ALL

well service , especially breakfast time all staffs are welcome us.

Thank you for sharing your experience with us. We are delighted to know you enjoyed the warm service and welcoming atmosphere during breakfast. We truly hope to welcome you back soon to the enchanting world of Raffles Jakarta. Warmest regards, Rhany Guest Experience Manager Raffles Jakarta

Customer review rating 4.0/5

Chang Y. L. Business - Confirmed reviews ALL

Very nice room, very nice Raffles Club with very yummy food and drinks, huge breakfast buffet spread, nice gym, good service.

Dear Valued Guest, Thank you very much for sharing your experience with us. I am delighted to hear that you enjoyed our spacious room, the delightful offerings at Raffles Club and the generous breakfast selection. I am also glad our team could assist in relocating you to a quieter room the following day to ensure a more restful stay. It was a pleasure having you with us and we look forward to welcoming you back to our enchanted world again soon. Warm regards, Rhany Guest Experience Manager Raffles Jakarta

Customer review rating 5.0/5

Pingkan D. Families - Confirmed reviews ALL

I stayed at Raffles Jakarta for one night for a staycation with my sisters, and it was such a memorable experience from start to finish. Thank you to the entire team for their warm hospitality — we truly felt well taken care of throughout our stay. When we arrived, we were warmly welcomed by Ciki from Concierge, which immediately set the tone for a pleasant visit. The check-in process with the duty manager, Pak Rey, was smooth and efficient, making everything feel effortless. The room was comfortable and beautifully prepared, giving us the perfect space to relax and enjoy our short getaway. Breakfast the next morning was excellent, with a great selection and attentive service that made the experience even better. We also spent some time at the pool, and it was such a refreshing and relaxing part of our stay. A special appreciation goes to our butler, Rio, who was incredibly helpful and proactive. His attentiveness and initiative made our stay feel even more personalized and enjoyable. Before we left, the check-out process was also smooth and seamless, assisted by Rizky at Reception, which concluded our stay on a very positive note. Overall, we truly enjoyed our time at Raffles Jakarta and would absolutely love to come back. ❤️❤️

Dear Ms. Pingkan, Thank you for sharing such a wonderful reflection of your stay with us. We are delighted that your family getaway felt effortless and memorable, from the warm welcome to the thoughtful service by our team. It was a joy to create these moments for you and we look forward to welcoming you back to your Jakarta home for another enchanting stay. With warm regards, Rhany Guest Experience Manager Raffles Jakarta

Customer review rating 4.5/5

Firdhaus A. Business - Confirmed reviews ALL

I would like to commend The Raffles Services, which remain consistently impeccable, as they always have been. My satisfaction with the overall service quality remains extremely high. However, I must provide feedback regarding the Executive Lounge capacity, specifically during the evening cocktail service. There is a noticeable shortage of proper dining tables and chairs relative to the number of guests. We consistently found ourselves having to eat uncomfortably on low standalone chairs and sofas, as all suitable tables were occupied. I strongly recommend adding more dining tables and chairs to the lounge to comfortably accommodate the number of guests utilizing the evening service.

Dear Mr Firdhaus A., thank you for sharing your thoughts with us and for your continued trust as our ALL Platinum member. We are delighted to hear your kind words about our Raffles Service team, and we truly appreciate your feedback on the lounge and other areas. Your insights guide us as we continue to create a more inspiring and comfortable experience, and we hope to welcome you back to your Jakarta home soon. Warm regards, Rhany Guest Experience Manager Raffles Jakarta

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.