Swissôtel Quito 5 stars

Customer review rating (ALL Rating) 4.7/5 425 reviews

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Av 12 de Octubre 1820, y Luis Cordero, 1721565 QUITO, Ecuador

Description

Hotel extras

  • To enjoy views of the Pichincha and Cotopaxi volcanoes from the rooms.

  • Excellent location in the commercial and residential area of La Floresta and close to airport.

  • In 2025, Swissôtel Quito is awarded the Tripadvisor Travellers' Choice award

  • A luxury hotel in Quito with gym, pilates, spinning room, squash and tennis courts.

  • Pamper your body and mind with treatments at the Amrita Spa or unwind in the swimmin pool.

Our accommodation(s)

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Hotel location

Swissôtel Quito

Av 12 de Octubre 1820, y Luis Cordero
1721565 QUITO
Ecuador

GPS:-0.2051456359, -78.4855020046

Telephone
Fax +593 2-393-5200

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  425 reviews

Customer review rating 2.5/5

Jennifer A. H. Couples - Confirmed reviews ALL

Great food and a good view. Unfortunately we do not have a bathtub that functions in our house and I was looking forward to taking a hot bath at the hotel after an eight hour drive. The hotel tub did not hold water and there was a wadded up paper towel in it. When I told the ladies at the front desk they said sorry and offered no concession or solution. Very disappointing as experiences at other Swiss Hotels have been positive.

Customer review rating 4.5/5

Juan P. Business - Confirmed reviews ALL

Well located, close to restaurants. Friendly staff. Comfortable rooms. Excellent gym, pool and good spa area. The rooms facing the street can be a bit noisy due to traffic. The hotel could also replace the towels (quite worn out!)

Customer review rating 4.5/5

Kenny L. Friends - Confirmed reviews ALL

Comfortable. Good service

Customer review rating 5.0/5

Irving Z. Couples - Confirmed reviews ALL

Superior customer service and attention

Customer review rating 2.0/5

Aaron S. Business - Confirmed reviews ALL

Minor disappointments: no timely coffee pod refills in the room, cleaner kept resetting the room from how I wanted it to be comfortable, cleaner left solution bottle on tv/drawers and dirty cleaning towel in shower. Middle disappointment: paying $20 per day for the breakfast but not being able to have a carry out cup of coffee while seeing other hotel patrons filling personal containers up to a liter in capacity from the buffet food. Major disappointments: broken desk chair alerted on Sunday but not fixed until Thursday, offered a "champagne and fruit plate" on check in but NOT alerted that it was not a free offer until I was charged $50 for that at check out, was told the hired car was $75 while it ended up being $99 + $8 in fees. I consider the two charges to be essentially stealing from the customer.

Other web-users rate our hotel

  • 135 reviews 8.6/10 Location
  • 234 reviews 7.6/10 Room
  • 443 reviews 8.7/10 Service
  • 7 reviews 6.2/10 WiFi
  • 110 reviews 8.9/10 Breakfast
  • 102 reviews 5.8/10 Comfort
  • 64 reviews 8/10 Cleanliness

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