Swissôtel Quito 5 stars

Customer review rating (ALL Rating) 4.7/5 399 reviews

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Av 12 de Octubre 1820, y Luis Cordero, 1721565 QUITO, Ecuador

Description

Hotel extras

  • To enjoy views of the Pichincha and Cotopaxi volcanoes from the rooms.

  • Excellent location in the commercial and residential area of La Floresta and close to airport.

  • In 2025, Swissôtel Quito is awarded the Tripadvisor Travellers' Choice award

  • A luxury hotel in Quito with gym, pilates, spinning room, squash and tennis courts.

  • Pamper your body and mind with treatments at the Amrita Spa or unwind in the swimmin pool.

Our accommodation(s)

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Hotel location

Swissôtel Quito

Av 12 de Octubre 1820, y Luis Cordero
1721565 QUITO
Ecuador

GPS:-0.2051456359, -78.4855020046

Telephone
Fax +593 2-393-5200

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  399 reviews

Customer review rating 5.0/5

Valentina D. G. M. Business - Confirmed reviews ALL

everything its great

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Kevin B. Couples - Confirmed reviews ALL

OK. Room was clean and comfortable. Breakfast was good. Couple of small issues - the windows in the room are not all double glazed so traffic noise was noticable. Only one side of the bed had electrical outlet -- these days most couples have phones, watches etc that need to be charged. Right hand sink in room - stopper did not function well.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 5.0/5

Carol A. I. Solo - Confirmed reviews ALL

Helpful staff. Lovely artisan shops , nice room

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Pasi T. L. Business - Confirmed reviews ALL

In general good experience. To find something slightly negative is Gym - it was so crowded.

Dear Pasi T. L., Thank you for taking the time and trouble to complete a survey following your recent stay at The Savoy. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The Savoy in the near future. Yours sincerely,

Customer review rating 3.0/5

Tara N. B. Friends - Confirmed reviews ALL

The service in the lounge was terrible. The server was very slow and got our orders wrong a few times. The pool was too cold and even though the hotel said it had pool service, it was too complicated to use with a QR code and contact through WhatsApp. It seemed nobody at the hotel even had a clue about thus service. The rooms were comfortable and the front desk staff were helpful. They gave us a ride to the main tourist area and told us about things to see.

Other web-users rate our hotel

  • 136 reviews 8.7/10 Location
  • 228 reviews 7.5/10 Room
  • 448 reviews 8.6/10 Service
  • 7 reviews 6.2/10 WiFi
  • 106 reviews 9.4/10 Breakfast
  • 99 reviews 5.8/10 Comfort
  • 65 reviews 8/10 Cleanliness
  • 29 reviews 6.8/10 Wellness Area

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