Swissôtel Quito 5 stars

Customer review rating (ALL Rating) 4.6/5 2,281 reviews

ALLSAFE approved hotel

Swissôtel Quito
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+ 22 Services

Hotel extras

  • Labeled ALLSAFE

  • Excellent location in the commercial and residential area of La Floresta and near the airport.

  • Swissôtel Quito was selected in 2019 as the best conference hotel in South America.

  • A luxury hotel in Quito with gym, pilates, spinning room, squash and tennis courts.

  • Take care of your body and mind with Amrita Spa treatments or relax in the swimming pool.

Hotel location

Swissôtel Quito

Av 12 de Octubre 1820
y Luis Cordero
1721565 quito
ecuador

Fax: (+593)22568080

Check-in from 15h00

Check out up to 12h00

  • By plane

    NUEVO APT INTL MARISCAL SUCRE At 53km / 32.93 miles

GPS:-0.2051456359, -78.4855020046

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our 275 rooms and suites offer plenty of work space and views of the Cotopaxi and Cayambe volcanoes. With hand-painted artwork and beautifully simple Swiss design, our rooms are true masterpieces. Our spacious 275 rooms and suites offer: air conditioning, free wi-fi, comfortable beds, bathroom with plenty of space, minibar and coffeemakers. Rooms adapted for people with reduced mobility and connecting rooms are also available.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 906

  • Maximum capacity: 1500 people

  • Maximum banquet capacity: 1500 people

Find out more

Our guest reviews for
Swissôtel Quito

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,281 reviews

TripAdvisor Rating 4.5/5

1,285 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 5.0/5

Anonymous Couples - 24/11/2021 Confirmed reviews ALL

Great, at check-in we got all the support, good bed and pillows, excellent breakfast

Dear Mr. Nelson Alejandro P., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Amazing stay

Customer review rating 5.0/5

Octavio H. Business - 23/11/2021 Confirmed reviews ALL

Hotel was well staffed. Rooms were very clean. The hotel staff was very professional and friendly. I will go back and stay again!

Dear Mr. Octavio Augusto H. Mier, We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Friendly staff, great location, and amazing service

Customer review rating 4.5/5

Matthew P. Couples - 23/11/2021 Confirmed reviews ALL

We opted to stay at the Swissôtel Quito, as we had heard how nice of a place to stay it is. It did not dissapoint, as staff were very friendly, respectful, and went out of their way to ensure our needs were taken care of.

Dear Mr. Matthew P., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Not very focused on Customers

Customer review rating 0.5/5

Wendyd Couples - 23/11/2021 Confirmed reviews ALL

We stayed for two nights before going to Galapagos and two nights after. The room the first time was in the foyer across from the elevator. I called down and asked for a different room in a quieter area, the front desk person (Luis) advised that he would get a different room and call me back - we waited for 20 minutes and then my husband went down to the front desk. Luis and left for the day and just left us waiting for him. We did get transferred the the hall, the room was very basic and extremely uncomfortable bed. On the second stay, once again our room was across from the elevator, we had it changed before we even went upstairs. Very basic room with a very uncomfortable bed.

Dear Mrs. Wendy D., Thank you for taking the time to tell us about your experience at the Swissôtel Quito. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

clean, plenty of amenities, good service

Customer review rating 4.5/5

Anonymous Couples - 23/11/2021 Confirmed reviews ALL

see above

Dear Mr. & Mrs. D., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com
Customer review rating 5.0/5

Anonymous Friends - 19/11/2021 Confirmed reviews ALL

Wonderful rooms, very helpful and profession staff and great location

Dear Mrs. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Excellent hotel

Customer review rating 5.0/5

Anonymous Solo - 19/11/2021 Confirmed reviews ALL

Although I only had a two-night stay, I was very pleased with the comfort and cleanliness of the entire hotel, as well as the perfect hospitality of the reception staff.

Dear Mr. D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. In case there is anything I can assist you with in the future, please do not hesitate to contact me. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Great staff, Great hotel

Customer review rating 4.0/5

Steve Families - 16/11/2021 Confirmed reviews ALL

We enjoyed our stay. The staff was great. The hotel was clean. My only complaint is that the mattresses were very uncomfortable.

Dear Mr. S., Thank you for the great review of our hotel! Thank you as well for your comment about the mattress quality. I can inform you that we offer a memory foam mattress cover for guests who prefer a more softer feeling and I hope you will be able to make use of this service upon your next stay with us. We are glad that you enjoyed your stay and hope to see you again very soon. In case there is anything I can assist you with in the future, please do not hesitate to contact me directly. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Super comfortable accommodations

Customer review rating 5.0/5

Linda G. Couples - 15/11/2021 Confirmed reviews ALL

We arrived after 6:00pm and had to leave at 4:30am for an early flight at the airport, but we had everything we needed in our room. We enjoyed hot showers and the robes. We also liked the remote control window shade. We didn’t use the coffee maker but it looked like all coffee and tea options were available.

Dear Mrs. G., Thank you for the great review of our hotel and your recent stay. Thank you as well for the comment with regards to the boxed breakfast which we generally offer the normal way. As well, we have the breakfast table in the main lobby from 2am on for guests who leave early. However, as mentioned, we will check your case in order to aviod inconveniences in the future. We are glad that you enjoyed your stay and hope to see you again very soon. In case there is anything I can assist you with in the future, please do not hesitate to contact me directly. Wishing you a great evening and week. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Nice stay

Customer review rating 4.0/5

Andres Business - 15/11/2021 Confirmed reviews ALL

The service was very kind! Here're a few issues to improve: - The "tip" of 10% is not voluntary and should thus be included in the price. - The lights by the mirror and sink cast shadow when shaving. - The toilet paper could be of better quality. Thank you!

Dear Mr. M., Thank you for the positive review of our hotel! Thank you very much as well for your comments and suggestions for improvement, which is very important for us. With regards to the 10% of tip I can inform you that it is a tax in Ecuador, included in the promotion of the price like restaurants and bar. Therefore, unfortunately, the hotel is not able to delete this charge. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the comments and prevent future occurrence. We are glad that you enjoyed your stay and hope to see you again very soon. In case there is anything I can assist you with in the future, please do not hesitate to contact me directly. Wishing you a great afternoon. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Great location, great service, excellent vacation

Customer review rating 5.0/5

Netta Business - 15/11/2021 Confirmed reviews ALL

Great location, great service, excellent vacation

Dear Mrs. E., Thank you for the great review of our hotel and your recent stay. We are glad that you enjoyed your holiday with us and hope to see you again very soon. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Great Combination of Location & Service

Customer review rating 4.5/5

Jose A. L. Business - 12/11/2021 Confirmed reviews ALL

The Hotel is in an excellent, central location and has a very friendly and attentive staff as well as several food and restaurant options.

Dear Mr. L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Overall experience was top notch!!

Customer review rating 5.0/5

Larry Solo - 04/11/2021 Confirmed reviews ALL

I had a wonderful experience during my stay. Great accommodations with extremely professional and friendly, attentive staff.

Dear Mr. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Wonderful experience

Customer review rating 5.0/5

Janesawvell Solo - 30/10/2021 Confirmed reviews ALL

Very nice

Dear Mrs. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Great Location

Customer review rating 5.0/5

Howard S. I. Business - 28/10/2021 Confirmed reviews ALL

1st class service

Dear Mr. Seim, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Great Service

Customer review rating 5.0/5

Amanda Families - 28/10/2021 Confirmed reviews ALL

We didn't stay very long, but the service we received was fantastic the whole time

Dear Mrs. L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Good hotel close to all of the attractions.

TripAdvisor rating 5.0/5

Mohcinelaasri 29/03/2021 TripAdvisor review

Good hotel close to all of the attractions. Great service! Clean and safe location. Will be coming back! Would suggest having shuttle service from the airport for a fee. Great service at the breakfast buffet.

Thank you very much for your comment. We are very pleased to know you have enjoyed your stay with us, we are always improving ourselves to provide a high quality service. Hope we can host you again in a near future!

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