Swissôtel Quito 5 stars

Customer review rating 4.6/5 1,841 reviews
Swissôtel Quito
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+ 19 Services
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Hotel extras

Swissotel Quito has been selected in 2018 as Leading Conference hotel in South America and 2018 Ecuador's Leading Hotel, by the World Travel Awards prize, for the excellent and distinguished service offered to all of our guests.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Shoe shine machine
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Tennis
  • Squash court
Catering
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Conventions hotel

Hotel location

Swissôtel Quito

Av 12 de Octubre 1820
y Luis Cordero
1721565
quito
ecuador

Tel: +59322567600

Fax: (+593)22568080

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    NUEVO APT INTL MARISCAL SUCRE At 53km / 32.93 miles

GPS :-0.2051456359, -78.4855020046

Our accommodations

Available with 1 king bed or 2 queen beds - 2 telephones - large bathrooms with separate vanity area. City and Mountain View available.

Accessible room

1BR Residence 1 King

  • Max. number of persons: 4
  • Area: From 90
  • Views: City side, Mountain view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

2BR Residence 1 King/2 Twin

  • Max. number of persons: 4
  • Area: From 120
  • Views: Mountain view, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

1BR Executive Suite Twin

  • Max. number of persons: 4
  • Area: From 56
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

Swiss Executive Room King

  • Max. number of persons: 4
  • Area: From 34
  • Views: City side, Mountain view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

Premier Room King

  • Max. number of persons: 4
  • Area: From 34
  • Views: City side, Mountain view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

Swiss Advantage Room King

  • Max. number of persons: 4
  • Area: From 34
  • Views: Mountain view, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

Grand Room King

  • Max. number of persons: 4
  • Area: From 54
  • Views: City side, Mountain view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

Swiss Executive Room Twin

  • Max. number of persons: 4
  • Area: From 34
  • Views: Mountain view, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

Grand Room Twin

  • Max. number of persons: 4
  • Area: From 54
  • Views: Mountain view, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

Swiss Advantage Room Twin

  • Max. number of persons: 4
  • Area: From 34
  • Views: City side, Mountain view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

Premier Room Twin

  • Max. number of persons: 4
  • Area: From 34
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

Cayambe Presidential Suite

  • Max. number of persons: 4
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

Cotopaxi Presidential Suite

  • Max. number of persons: 4
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

1BR Executive Suite King

  • Max. number of persons: 4
  • Area: From 56
  • Views: Mountain view, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

1BR Business Suite King

  • Max. number of persons: 4
  • Area: From 65
  • Views: Mountain view, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

1BR Apartment 1 King

  • Max. number of persons: 4
  • Area: From 90
  • Views: Mountain view, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

2BR Apartment 1 King/1 Twin

  • Max. number of persons: 3
  • Area: From 0
  • Views: Mountain view, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

CAFE QUITO

Type of cuisine: International

Serving Ecuadorian and international cuisine. All two meals (breakfast and lunch) served at an extended buffet.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TANOSHII

Type of cuisine: Japanese

Tanoshii restaurant recalls Japanese surroundings creating an exclusive ambiance accompanied by the most exquisit dishes.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LE POINT

Photo non contractuelle / Strictly non binding

For a quick business meeting or for a moment of relaxation after a hard day this is the ambiance you need where you can have a drink and a nice chat. Music Tuesday and Wednesday.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 970

  • Maximum capacity: 1,500 people

  • Maximum banquet capacity: 1,500 people

Find out more

Our guest reviews for
Swissôtel Quito

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,841 reviews

Great central location in Quito

Customer review rating 4.6/5

Joe C. Couples - 21/02/2020 Confirmed reviews ALL

Stayed at the Swissotel to acclimate to the altitude for an upcoming trip with REI adventures to the Otavalo highlands. The hotel is centrally located to quickly enjoy both the old and new city of Quito. It's on the hop on hop off bus route. Accommodations were excellent, fantastic breakfast, attention to detail and very friendly and attentive staff

Customer review rating 4.6/5

Anonymous Solo - 14/02/2020 Confirmed reviews ALL

Your staff was great. Everyone very friendly and helpful at all times. Very nice hotel, good location.

Dear Mrs. O´Brian, Thank you very much for your recent stay with us and for taking the time in completing our guest survey. Your opinion is of great importance to us and gives us the opportunity for improvement. Thank you for your positive comments. I am very glad that you have enjoyed your stay. I have passed on your comment with regards to the car alarm to the relevant department in order to take the posible actions. I hope to welcome you back in the near future to the Swissotel Quito and in case there is anything I can assist you with please do not hesitate to contact me. Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Beautiful place!

Customer review rating 4.6/5

B. L. Families - 13/02/2020 Confirmed reviews ALL

Stayed a couple of nights before leaving for Galápagos Islands. Great service, fantastic breakfast buffet, great location, clean and comfortable.

Dear Mrs. Barbara Cheryl, We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Excellent

Customer review rating 4.6/5

Marcelo Couples - 10/02/2020 Confirmed reviews ALL

We just want to thank you for all your attention and hospitality, we will definitely recommend you to my friends and colleagues to stay at your hotel, and me and my wife will come back soon Thank you!!!

Dear Mr. Oswaldo M., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

All around Excellence!

Customer review rating 4.6/5

Michelle T. Couples - 09/02/2020 Confirmed reviews ALL

Beginning to end of our 2 stays, the staff were on point. Complete focus on making us feel at ‘home’. Loved this place!!!

Dear Mrs. Michelle T., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Good value

Customer review rating 4.6/5

Lover O. A. T. E. Business - 05/02/2020 Confirmed reviews ALL

Very helpful and friendly staff. Reasonably priced rooms. Good breakfast, if not so expensive.

Dear Mr. M., Thank you very much for your recent stay with us and for taking the time in completing our guest survey. Your opinion is of great importance to us and gives us the opportunity for improvement. I have passed on your comments to the relevant departments. I am very glad that you have enjoyed your stay. I hope to welcome you back in the near future to the Swissotel Quito. Withing you a great day. Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | E. Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

5 Star Hotel at 4 Star Price

Customer review rating 4.6/5

Mike P. Solo - 03/02/2020 Confirmed reviews ALL

Friendly, helpful, available staff to assist with all our needs

Dear Mr. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

it was a pleasure

Customer review rating 4.6/5

Tony K. Solo - 29/01/2020 Confirmed reviews ALL

staff remembered me from my last visit, took good care of me and went out of their way to be helpful

Dear Mr. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Excellent service

Customer review rating 4.6/5

Phyllis P. Families - 27/01/2020 Confirmed reviews ALL

The staff was very friendly and most accommodating. Loved the spacious rooms and beautiful lobby and breakfast was the best.

Dear Mr. Phyllis P., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Enjoyable.

Customer review rating 4.6/5

R. L. I. Couples - 25/01/2020 Confirmed reviews ALL

Beds are uncomfortable; too hard!!

Dear Mr. I., Thank you for the positive review of our hotel! I have passed on your comment with regards to the bed confort to the relevant departments, in order to review the matter. However, I would like to inform you that we offer with no extra charge, a memory foam mattress cover in order to give a different and softer sleeping experience. I hope you will be able to enjoy this service upon your next stay with us. We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Sigfried Rassi Front Office Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

A great stay.

Customer review rating 4.6/5

Steve S. Couples - 07/01/2020 Confirmed reviews ALL

Very friendly, courteous and helpful staff. Rooms were good sized and very comfortable. We enjoyed the large breakfast buffet although it was super busy on our first morning (between 7:30 and 8:00) and we had difficulty finding coffee mugs and juice glasses. We went a little earlier the 2nd morning and got good service. We also appreciated that the hotel management offered us a room to shower in after the original checkout for a minor mishaps with housekeeping. Overall, we were very happy with our stay.

Dear Mr. S., Thank you for the positive review of our hotel! I am glad that you enjoyed your stay and it was a great pleasure to meet you personaly. Once again thank you for your comments during your stay which were very important to us and we have taken the necesary steps to avoid this in the future. I hope to see you again very soon and in case there is anything I can help you with in the future, please do not hesitate to contact me directly. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Great

Customer review rating 4.6/5

John S. Couples - 24/12/2019 Confirmed reviews ALL

very nice - couldn't have been more pleased

Dear Mr. Robert S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com
Customer review rating 4.6/5

Brad J. Couples - 21/12/2019 Confirmed reviews ALL

Great hotel in good location. Friendly staff. Inconsistent service in bar. Stayed 3 different times recently. Tried to charge me higher rate for two stays. Upgrade to concierge level not good value especially when lounge under construction. Front desk clerk Orlando was excellent.

Dear Mr. Bradford J., Thank you for taking the time to share with us your experience at Swissôtel Quito. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the service that you received in the bar. Also we are verifying the inconsistency with the room rate and apologize for the inconveniences at the check out. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigfried Rassi Front Office Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

SATISFACTORIO

Customer review rating 4.6/5

Neptali C. Solo - 18/12/2019 Confirmed reviews ALL

SIN COMENTARIOS

Estimado Sr. Napoleon C., Le agradecemos enormemente sus comentarios en relación a su estancia en Swissôtel Quito. Es siempre un placer recibir comentarios positivos. Revisaremos los aspectos del acceso al Wi Fi y la atención del personal en el restaurante, para mejorar la calidad de ambos servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Sigfried Rassi Front Office Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Unbelievable luxury and service!

Customer review rating 4.6/5

Suzanne Friends - 09/12/2019 Confirmed reviews ALL

It was much more than I expected. Lovely people and lovely, thoughtful touches.

Dear Mrs. Elizabeth N., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Good

Customer review rating 4.6/5

Jordan R. Friends - 09/12/2019 Confirmed reviews ALL

The only thing I was disappointed with was the fitness center hours. It closed way too early in the evening.

Dear Mr. Jordan Alexander R., We very much appreciate your comments regarding your stay at Swissôtel Quito. We will take into account your comment about the fitness center hours in order to improve the experience of our guests. Thank you for your kind feedback, and we hope to welcome you in the near future. Sincerely, Sigfried Rassi Front Office Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Amazing attention

Customer review rating 4.6/5

Sabrina Business - 05/12/2019 Confirmed reviews ALL

It was very pleasant, everyone was friendly and professional.

Dear Mrs. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/
Customer review rating 4.6/5

Doug H. Couples - 02/12/2019 Confirmed reviews ALL

Great experience from start to finish! We stayed three nights at the hotel (two nights at the start of our tour and one night at the end). It started with us being picked up at the airport by a ride arranged by the hotel, driver met us as we came out of baggage claim, brought the car around and provided water and chocolates for the 40 minute ride to the hotel. When we arrived we were greeted with orange juice and a hot towel. Check in was very quick and bags delivered quickly to our room. Amenities onsite (spa, pool, steam room) were wonderful. The breakfast buffet at the hotel amazing and included a tone of options. The staff was always there for assistance with any questions you may have. This is the first time I have ever stayed at a SwissOtel hotel and I would definitely recommend it for anyone travelling to Quito

Dear Mr. Douglas H., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Excellent attention

Customer review rating 4.6/5

Mauricio M. Business - 02/12/2019 Confirmed reviews ALL

I always found a excellent attention from hotel team crew

Dear Mr. Edgar M., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Nice place with a few irritants

Customer review rating 4.6/5

Anonymous Couples - 27/11/2019 Confirmed reviews ALL

We were pressured to upgrade our room. The air conditioning needs fixing it was loud even on low fan level and never shut off.

Dear Mrs. Victoria L., Thank you for taking the time to tell us about your experience at the Swissôtel Quito. I am sorry to hear about the irritants you have mentioned and I have passed the information to the relevant team members in order to aviod this kind of situations. Our Mantenaince director is checking the room in order to improve the air conditioning. Please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. In case there is anything I can assist you with personaly, please do not hesitate to contact me. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/
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