Swissôtel Quito 5 stars

Customer review rating (ALL Rating) 4.7/5 384 reviews

Swissôtel Quito - Image 1
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Av 12 de Octubre 1820, y Luis Cordero, 1721565 QUITO, Ecuador

Description

Hotel extras

  • To enjoy views of the Pichincha and Cotopaxi volcanoes from the rooms.

  • Excellent location in the commercial and residential area of La Floresta and close to airport.

  • In 2025, Swissôtel Quito is awarded the Tripadvisor Travellers' Choice award

  • A luxury hotel in Quito with gym, pilates, spinning room, squash and tennis courts.

  • Pamper your body and mind with treatments at the Amrita Spa or unwind in the swimmin pool.

Our accommodation(s)

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Hotel location

Swissôtel Quito

Av 12 de Octubre 1820, y Luis Cordero
1721565 QUITO
Ecuador

GPS:-0.2051456359, -78.4855020046

Telephone
Fax +593 2-393-5200

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  384 reviews

TripAdvisor Rating  4.5/5  1,600 reviews

Certificate of excellence 2025

Great Service, Nice Rooms

TripAdvisor rating 5.0/5

GypsyFlyGirl TripAdvisor review

I stayed in Quito for a couple of days after a trip to the Galapagos. My phone was damaged when I arrived on a Saturday evening at 7:30 and Eduardo, the concierge, found an Apple store that was open until 9 and got me a cab that would take me there and back to the hotel. Another concierge, Andres, helped me with a missing item and Camila and Nicole at the front desk were lovely and helpful also. The hotel’s breakfast is super, too.

Great stay

TripAdvisor rating 5.0/5

918Hibiscus TripAdvisor review

Very good service Very good breakfast Exceptionnal Gym Oustanding Staff:Daniel,Paola,Daniela,Nancy,Juan David,Camila- house keeping..great stay. Breakfast table for early checkt out: simoly great..Thank you

Thank you very much for taking the time to rate us on TripAdvisor. Your feedback is invaluable to us at Swissôtel Quito, as it not only helps us improve but also contributes to our growth within the community. We look forward to welcoming you back and continuing to exceed your expectations. Come back soon and enjoy Swiss hospitality at the Middle of the World!

A wonderful hotel in Quito!!!

TripAdvisor rating 5.0/5

Gary S TripAdvisor review

A wonderful stay from start to finish. The staff were all helpful and friendly. Couldn’t have been a better experience!

Thank you very much for taking the time to rate us on TripAdvisor. Your feedback is invaluable to us at Swissôtel Quito, as it not only helps us improve but also contributes to our growth within the community. We look forward to welcoming you back and continuing to exceed your expectations. Come back soon and enjoy Swiss hospitality at the Middle of the World!

Rather lousy customer service in an average property.

TripAdvisor rating 2.0/5

josepht296 Families - TripAdvisor review

We initially traveled with Avalon. We checked in and found everything to be average. The rooms were satisfactory, the breakfast was well supplied, but almost no tables were available simply because they were not bussed. We left, and then returned a week later. Check-in was satisfactory. Again, rooms are average. We booked an additional night beyond the tour. No issue, despite communication, until 2p the next day. We were told we had to move rooms immediately, and any customer service went down the toilet. We moved to the exact same room, two floors down. Interrupted the whole afternoon's activities over their incompetence. We were given free drink tickets for our inconvenience. Then we did not order the correct drinks and the coupons were not honored. All the way around, I much prefer the recent experience at the Hilton and Marriott properties we visited on the same trip. I will be avoiding Swisshotel in the future.

Customer review rating 3.0/5

Ian D. C. Couples - Confirmed reviews ALL

Comfortable room but hard to sleep due to very noisy HVAC, elevator noise (room 721) and next door room shower sounding like an aircraft taking off

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Other web-users rate our hotel

  • 159 reviews 9/10 Location
  • 242 reviews 7.9/10 Room
  • 499 reviews 9.1/10 Service
  • 7 reviews 5/10 WiFi
  • 102 reviews 9.2/10 Breakfast
  • 71 reviews 9/10 Cleanliness
  • 28 reviews 8.2/10 Wellness Area
  • 19 reviews 9.1/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.