Mercure Alameda Quito 5 stars

Customer review rating (ALL Rating) 4.6/5 358 reviews

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Description

Hotel extras

  • Hotel in Quito in the tourist district of Mariscal

  • Free parking

  • Stays with or without breakfast

  • Children under 12 years old are free of charge

  • Pets not allowed

Our accommodation(s)

Hotel location

Mercure Alameda Quito

c/Ramón Roca & A Amazonas
170526 QUITO
Ecuador

GPS:-0.204749, -78.495029

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  358 reviews

Customer review rating 5.0/5

Paul N. Couples - Confirmed reviews ALL

Stay at Mercure well located and provided all the services of a five star hotel. Highly recommended

Dear Guest, Thank you for your feedback. We are glad to know you enjoyed your stay with us, and we truly appreciate your kind comments about our staff, location, and services. It is always a pleasure to be at your service. We will continue to review and improve our sustainability practices as part of our commitment to enhancing the guest experience. Regarding the rooms, we are working to make each one even more comfortable. We hope you visit us again in order to exceed your expectations. Best Regards, María José T. Guest Experience Coordinator

Customer review rating 4.5/5

Sally A. Couples - Confirmed reviews ALL

Absolutely pleasant

Customer review rating 5.0/5

Ann P. K. Friends - Confirmed reviews ALL

The Mercure is well run, with great breakfasts & professional staff. We enjoyed our stay.

Customer review rating 4.5/5

Mark L. Families - Confirmed reviews ALL

We found the hotel to be clean and tidy and the staff helpful. The rooms were spacious, the Spa was lovely and the attached Spicy restaurant, good food and service.

Customer review rating 5.0/5

Marco C. Solo - Confirmed reviews ALL

Compared to other Mercure hotels I've been to (like Berlin for example), I found the staff here very friendly and attentive, I got a nice and quiet room, a comfy bed, and everything was super clean—overall a very pleasant stay. The breakfast buffet was good, but I wish there were more Ecuadorian options (for example, more quinoa fritters). Waiters and waitresses in the restaurnant were very friendly and attentive. One small disappointment: I ordered a soup with “capelli d’angelo” (angel's hair), but it was served with spaghetti instead. Still a great hotel and I would happily stay again.

Dear Marco, Thank you very much for taking the time to share such a thoughtful review. It’s really nice to read that you had a comfortable and pleasant stay with us, and that you appreciated the friendliness and attentiveness of our team. I’ll be sure to pass your kind words to Emilio as well, he will be very happy to know he made a positive impact on your experience. We also truly value your observations. Your suggestion about including more Ecuadorian options in the breakfast is a great one, and it’s something we are continuously working on, as we want our guests to experience more of the local flavors during their stay. Regarding the soup, you are absolutely right, details like that matter, and we sincerely apologize for the inconsistency. We will review this with our kitchen team to ensure better accuracy moving forward. We truly hope to welcome you back on your next visit to Quito. Paula Quality Supervisor Mercure Alameda Quito

Other web-users rate our hotel

  • 135 reviews 8.4/10 Location
  • 274 reviews 7.9/10 Room
  • 368 reviews 9.2/10 Service
  • 9 reviews 8.5/10 WiFi
  • 130 reviews 9.1/10 Breakfast
  • 116 reviews 9.4/10 Amenities
  • 98 reviews 8.9/10 Wellness Area
  • 85 reviews 8.2/10 Cleanliness

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