Mercure Alameda Quito 5 stars

Customer review rating (ALL Rating) 4.6/5 589 reviews

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Description

Hotel extras

  • Hotel in Quito in the tourist district of Mariscal

  • Free parking

  • Stays with or without breakfast

  • Children under 12 years old are free of charge

  • Pets not allowed

Our accommodation(s)

Hotel location

Mercure Alameda Quito

c/Ramón Roca & A Amazonas
170526 QUITO
Ecuador

GPS:-0.204749, -78.495029

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  589 reviews

TripAdvisor Rating  4.0/5  1,052 reviews

Certificate of excellence 2024

Lovely spa

TripAdvisor rating 4.0/5

nickiBH TripAdvisor review

We arrived in the evening so made our way to the PH top floor to enjoy the spa while we could still see the city and far mountain view. It was a wonderful spa before and after the Amazon Rainforest. A small swimming pool, a hot tub, steam bath, sauna seeing the city and the shower rooms with the massage jets. Just remember to bring your swim cap (if not pay USD 5). They did say so at the spa reception, to maintain the cleanliness. Restaurant was good for both dinner and breakfast. Service friendly. Room was very spacious with a generous sitting area. Overall a comfortable stay before and after the Rainforest!!!

Bad experience

Customer review rating 0.5/5

Luis R. Business - Confirmed reviews ALL

Bad quality of everything

Safe Haven

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

i was a solo woman on my own and had a scary situation, but the lovely woman at the front desk helped de-esculate things. It was so appreciated - you know who you are. Thank you ❤️

Nice Stay

TripAdvisor rating 4.0/5

AldousAU TripAdvisor review

The hotel's location is good. It is close to the markets, which are worth visiting. The room is clean, and the services are very efficient. During our stay, we had breakfast and dinner at the restaurant. We noticed that the restaurant is certified to HACCP (food hygiene), and the kitchen team members demonstrated good hygiene practices. There is only one tiny thing: the waiter at dinner time may be a part-time student or intern. The services and response may not be skilled. However, we concluded that we happy during our stay.

Weird spa experience

TripAdvisor rating 2.0/5

Danielle C TripAdvisor review

The hotel was okay - the bathroom sink barely drained, beds are not comfortable, very noisy, grimy bathroom and we had some bugs in our room. I wouldn’t normally complain about this stuff because I stay in hotels A LOT and I’m not hard to please however, I went to use the spa for the third time in my stay and this put me over the edge. We were stopped at the door and told we can’t access the spa without wearing a shower/bathing cap. If we “didn’t bring one” we could buy one for $5USD in cash. No one, including myself, that I know staying here had been asked to wear one and we’d been here 3 nights. (A group of 12 of us) The woman at the counter wouldn’t let us in without my husband and I buying shower caps. The saving grace to this hotel was the nice spa so beware - this spa isn’t included. It’s included only if you “bring a shower cap” or buy a cap. It’s so called hotel policy but isn’t included anywhere (no one mentions it in our check in, when we went the 2 days prior nor is it indicated online) disappointing and kind of sus

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Other web-users rate our hotel

  • 161 reviews 8.1/10 Location
  • 350 reviews 8/10 Room
  • 516 reviews 9/10 Service
  • 7 reviews 10/10 WiFi
  • 213 reviews 7.9/10 Food
  • 133 reviews 9.6/10 Amenities
  • 132 reviews 8.1/10 Breakfast
  • 107 reviews 8.8/10 Cleanliness

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