Mercure Alameda Quito 5 stars

Customer review rating (ALL Rating) 4.6/5 411 reviews

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Mercure Alameda Quito - Image 1
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c/Ramón Roca & A Amazonas, 170526 QUITO, Ecuador

Description

Hotel extras

  • Hotel in Quito in the tourist district of Mariscal

  • Free parking

  • Stays with or without breakfast

  • Children under 12 years old are free of charge

  • Pets not allowed

Our accommodation(s)

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Room 1

Hotel location

Mercure Alameda Quito

c/Ramón Roca & A Amazonas
170526 QUITO
Ecuador

GPS:-0.204749, -78.495029

Telephone
Fax +593 2-256-5759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  411 reviews

Customer review rating 4.0/5

Eric S. Friends - Confirmed reviews ALL

Dear Guest, Thank you so much for taking the time to share your detailed feedback with us and for highlighting the cleanliness of our property. We will be happy to share your kind words with our Housekeeping team, who put a lot of care into making sure everything is clean and comfortable for our guests. We are truly sorry that the room did not feel as comfortable as you expected, especially regarding the temperature. We understand that warmer days can affect the comfort of our guests, and we sincerely appreciate you bringing this to our attention. We will certainly take your feedback into consideration as we continue looking for ways to make every stay as comfortable as possible. Thank you again for your understanding and for helping us improve. We hope to have the pleasure of welcoming you back and providing you with an even more comfortable stay next time. Best Regards, María José T. Guest Experience Coordinator

Customer review rating 4.5/5

Robert C. S. Families - Confirmed reviews ALL

Dear Guest, Thank you so much for taking the time to share such thoughtful and detailed feedback about your stay. We are delighted to know that you enjoyed the service and found our team professional and attentive. We especially appreciate you mentioning José Luis. He is a wonderful part of our team and always strives to provide warm, genuine, and personalized service to our guests. We will be very happy to share your kind words with him. It is truly rewarding to know that our team helped make your stay a positive one. Thank you again for your trust, and we sincerely hope to have the pleasure of welcoming you back soon. Best regards, María José T. Guest Experience Coordinator

Customer review rating 5.0/5

Charles V. N. Business - Confirmed reviews ALL

Dear Guest, We are delighted to know that you enjoyed your stay and that our team contributed to making your experience a memorable one. We always strive to ensure that every guest feels comfortable and well taken care of, and we are pleased that you appreciated our convenient location, with everything you need close by. Thank you as well for highlighting the exceptional service provided by our Front Desk team. We truly appreciate your kind words and hope to have the pleasure of welcoming you back very soon. Best regards, María José T. Guest Experience Coordinator

Customer review rating 4.5/5

Salvador S. V. Couples - Confirmed reviews ALL

Estimado huésped: ¡Muchas gracias por elegirnos! Es una alegría para nosotros recibir sus comentarios. Nos complace saber que nuestras habitaciones tuvieron un impacto positivo en su experiencia. Su feedback es muy importante para nosotros, ya que nos motiva a seguir mejorando cada día para superar sus expectativas. Agradecemos especialmente que haya destacado la limpieza y el servicio. Nos encargaremos de compartir sus amables palabras con nuestro equipo de Ama de Llaves. Esperamos tener el placer de recibirle nuevamente muy pronto. Saludos cordiales, María José T. Guest Experience Coordinator

Customer review rating 4.0/5

Steven J. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share your wonderful feedback with us. It was truly a pleasure to have you, and your wife stay with us for eight nights, and we are grateful that you chose our hotel for such an extended stay. We appreciate your honest comments regarding the toilets. We value every aspect of our guests’ feedback and will certainly take your observations into consideration as we continue working to improve our facilities and services. It is wonderful to know that you had an overall enjoyable experience with us. Your kind words mean a lot to our entire team. Thank you once again for staying with us. We hope to have the pleasure of welcoming you and your wife back in the future. Best Regards, María José T. Guest Experience Coordinator.

Other web-users rate our hotel

  • 152 reviews 8.5/10 Location
  • 271 reviews 7.8/10 Room
  • 376 reviews 9/10 Service
  • 13 reviews 5.8/10 WiFi
  • 139 reviews 9.1/10 Breakfast
  • 116 reviews 9.5/10 Amenities
  • 92 reviews 9.5/10 Wellness Area
  • 87 reviews 7.9/10 Cleanliness

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