Mercure Alameda Quito 5 stars

Customer review rating (ALL Rating) 4.6/5 391 reviews

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Description

Hotel extras

  • Hotel in Quito in the tourist district of Mariscal

  • Free parking

  • Stays with or without breakfast

  • Children under 12 years old are free of charge

  • Pets not allowed

Our accommodation(s)

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Room 1

Hotel location

Mercure Alameda Quito

c/Ramón Roca & A Amazonas
170526 QUITO
Ecuador

GPS:-0.204749, -78.495029

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  391 reviews

Customer review rating 3.0/5

Gurvin M. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your detailed feedback with us. We truly appreciate your honest comments, as they help us continue improving our guest experience. We are delighted to know that our Front Desk team made such a positive impression and that you appreciated being able to check in a little earlier after your arrival. It is also wonderful to hear that you enjoyed our breakfast buffet and found the water dispensers on each floor to be a convenient feature. At the same time, we sincerely apologize for the discomfort you experienced due to the room temperature and the internet connection. We understand how important these aspects are to a comfortable stay, and we regret that they did not meet your expectations. Please rest assured that we have shared your comments with the appropriate teams so they can review these areas and continue working on improvements. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Best Regards, María José T. Guest Experience Coordinator

Customer review rating 5.0/5

Graham S. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your kind review and recommendation. We are delighted to know that you enjoyed our facilities, breakfast, Spicy Restaurant, and especially the service provided by our team. Your comments truly mean a lot to us and motivate us to continue creating memorable experiences for our guests. We hope to welcome you back again soon. Best regards, María José T. Guest Experience Coordinator

Customer review rating 4.0/5

Fernando F. Friends - Confirmed reviews ALL

Dear Guest, Thank you so much for taking the time to share such a thoughtful review of your stay with us. We are delighted to know that you had a wonderful experience and that you enjoyed our central location, spacious rooms, breakfast, and wellness facilities. It is especially rewarding to hear your kind words about our team. Providing warm and attentive service is what we strive for every day, and your recognition means a great deal to us. We also appreciate you sharing your comments regarding the room temperature. We understand that your comfort is essential, and we are sorry that this aspect affected your stay. Your feedback has been shared with the appropriate team, as it helps us identify opportunities to continue enhancing the guest experience. Thank you once again for your recommendation and for choosing us. We look forward to welcoming you back for another enjoyable stay in the near future. Best Regards, María José T. Guest Experience Coordinator

Customer review rating 4.5/5

Bobbijo C. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to know that you enjoyed your stay and that you had a positive experience with us. Your comments mean a great deal to our team, as they inspire us to continue improving and delivering the warm, personalized service we strive to provide every day. We truly appreciate your support and hope to welcome you back again soon. Best Regards, María José T. Guest Experience Coordinator

Customer review rating 5.0/5

Lesley M. Couples - Confirmed reviews ALL

Dear Guest, Thank you so much for your comments. It is our pleasure to receive your feedback, and we are delighted to know that you enjoyed your stay with us. As part of our hospitality, we strive to provide the highest level of comfort and service so that our guests feel at home throughout their stay. We look forward to welcoming you again soon. Best Regards, María José T. Guest Experience Coordinator

Other web-users rate our hotel

  • 159 reviews 8.6/10 Location
  • 286 reviews 8/10 Room
  • 406 reviews 9.1/10 Service
  • 11 reviews 6.2/10 WiFi
  • 143 reviews 9.1/10 Breakfast
  • 124 reviews 9.5/10 Amenities
  • 97 reviews 9/10 Wellness Area
  • 92 reviews 7.8/10 Cleanliness

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