Mercure Alameda Quito 5 stars

Customer review rating (ALL Rating) 4.6/5 368 reviews

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Mercure Alameda Quito - Image 1
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c/Ramón Roca & A Amazonas, 170526 QUITO, Ecuador

Description

Hotel extras

  • Hotel in Quito in the tourist district of Mariscal

  • Free parking

  • Stays with or without breakfast

  • Children under 12 years old are free of charge

  • Pets not allowed

Our accommodation(s)

Hotel location

Mercure Alameda Quito

c/Ramón Roca & A Amazonas
170526 QUITO
Ecuador

GPS:-0.204749, -78.495029

Telephone
Fax +593 2-256-5759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  368 reviews

Customer review rating 5.0/5

Leslie W. Friends - Confirmed reviews ALL

Excellent hotel, food, service, location. Top star hotel. Excellent staff.

Dear Guest, Thank you for your excellent review. We are thrilled to know that you enjoyed your stay and appreciated our service, facilities, and team. Your recognition is truly rewarding for all of us. We hope to have the pleasure of welcoming you again soon. Best regards, María José T. Guest Experience Coordinator

Customer review rating 4.5/5

Yumiko W. Families - Confirmed reviews ALL

We were satisfied with the services. Receptionists were professional and staff at the restaurant were kind and helpful.

Dear Guest, Thank you for your kind comments. We are pleased to know that you were satisfied with our services and that our reception and restaurant teams contributed to a pleasant stay. We look forward to welcoming you back soon. Best regards, María José T. Guest Experience Coordinator

Customer review rating 4.0/5

Maureen F. F. Friends - Confirmed reviews ALL

The rooms were very clean and while we had a huge patio to enjoy, there was no furniture to sit on. The spa on the 10th floor was great although the therma showers were not working and the lounge cushions were stained. We thoroughly enjoyed the hot and cold plunge pools, the steam room and sauna. So relaxing! The gym had a lot of equipment as well! The restaurant had a great selection of food (good thing as there weren't many choices in the area unless you enjoy fast food) and it tasted fantastic. The staff were super friendly and helpful.

Dear Guest, Thank you for sharing your feedback. We are pleased to hear that you enjoyed our facilities, restaurant, and the service provided by our team. We also appreciate your remarks regarding the patio furniture and spa maintenance, and we sincerely apologize for the inconvenience. Your feedback has been shared with the relevant teams for improvement. We hope to welcome you back again soon. Best Regards, María José T. Guest Experience Coordinator

Customer review rating 5.0/5

Julie J. S. Couples - Confirmed reviews ALL

Room = amazing Breakfast = amazing Value = great

Dear Guest Thank you so much for sharing your review. We are glad to hear that you were satisfied with the breakfast, your room, and all the services we provided during your visit. It means a lot to us that you were able to fully enjoy your experience. We hope to welcome you back again soon. Best regards, María José T. Guest Experience Coordinator

Customer review rating 5.0/5

Paul N. Couples - Confirmed reviews ALL

Stay at Mercure well located and provided all the services of a five star hotel. Highly recommended

Dear Guest, Thank you for your feedback. We are glad to know you enjoyed your stay with us, and we truly appreciate your kind comments about our staff, location, and services. It is always a pleasure to be at your service. We will continue to review and improve our sustainability practices as part of our commitment to enhancing the guest experience. Regarding the rooms, we are working to make each one even more comfortable. We hope you visit us again in order to exceed your expectations. Best Regards, María José T. Guest Experience Coordinator

Other web-users rate our hotel

  • 151 reviews 8.6/10 Location
  • 287 reviews 8/10 Room
  • 399 reviews 9.3/10 Service
  • 10 reviews 6.9/10 WiFi
  • 140 reviews 9.2/10 Breakfast
  • 101 reviews 9.1/10 Wellness Area
  • 90 reviews 8.2/10 Cleanliness

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