Dear Guest, Thank you for choosing to stay with us at Swissôtel Foshan. We deeply apologize that the breakfast and gym facilities did not meet your expectations. We are now systematically promoting the facility renovation plan, striving to create a more comfortable accommodation environment for our guests. Your comments are crucial as we prioritize renovations and collaborate with culinary teams to diversify menu options. While improvements are underway, please contact our staff anytime — we’ll do our utmost to address your concerns promptly. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.  Sincerely greeting from Swissôtel Foshan  Assistant Guest Experience Manager Becky He

Dear Guest, Thank you for choosing to stay with us at Swissôtel Foshan. And thank you for your positive comment. But your rating according to our service standard is means our service below satisfaction and our service standard qualify score is 90 or above to make sure our guest have a satisfied stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward very much to welcoming you back in the not too distant future. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Dear Guest, Thank you for choosing to stay with us at Swissôtel Foshan. And we sincerely apologize for the inconvenience and service lapse that you received during your stay. As the elevators are in the middle of the building, some rooms are near the elevators. Sorry for the room arrangement did not meet your expectation, please feel free to share your room preference with us during your reservation or check-in, we would try our best to improve your stay experience under the room status allowed. Also, we've marked down your preference in your in-house profile. We sincerely apologize for the inconvenience caused by the need to change lifts to reach the room. Change elevators is mainly for the safety and privacy of our guest due to our property is multiple building with offices and apartments. Thank you for your understanding. We deeply apologize that the elevator and gym facilities did not meet your expectations. We are now systematically promoting the facility renovation plan, striving to create a more comfortable accommodation environment for our guests. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.  Sincerely greeting from Swissôtel Foshan  Assistant Guest Experience Manager Becky He

Dear Guest, Thank you for choosing to stay with us at Swissôtel Foshan again. And thank you for your positive comment. But your rating according to our service standard is means our service below satisfaction and our service standard qualify score is 90 or above to make sure our guest have a satisfied stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward very much to welcoming you back in the not too distant future. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Dear guest, Thank you for your choosing. We are very glad to read that you enjoy the stay at Swissôtel Foshan. It was a pleasure to have you stay with us and we all look forward to welcoming you back soon to hopefully exceed your expectations. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any confusion or frustration caused by the policies surrounding the access to the Executive Lounge for your child. Please allow us to clarify the situation: According to Accor's policy, children under the age of 12 are generally considered eligible for complimentary Executive Lounge usage. However, our hotel has adopted a different policy due to operational cost considerations, under which only children under 1.2 meters in height are considered eligible for complimentary usage. As your child did not meet our hotel’s specific height requirement, we had requested the use of an Executive Lounge voucher for the stay. We understand that prior to your arrival, our reservations team had already communicated this arrangement with you, and it was mutually agreed that a voucher would be used for the Executive Lounge usage. We regret that this was not more clearly communicated or that it still led to dissatisfaction during your stay. We are truly sorry that this inconsistency between our hotel’s policy and the Accor’s general standard negatively impacted your experience. Please be assured that your feedback has been shared with our management team for internal review. Thank you again for your understanding, and we hope to have the opportunity to restore your confidence in the future. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Dear Guest, Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you enjoyed your stay at Swissotel Foshan and that our service met your expectations. Our team strives to create memorable experiences for every guest, and your kind words motivate us to keep raising the bar. We hope to welcome you back soon for another exceptional stay! Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Dear guest, Thank you for your continued loyalty as a Gold member. We sincerely apologize for not meeting your expectations regarding member recognition and benefits. Regarding the room allocation, please kindly understand that we did not place you on the Elite floor because we upgraded your room to a higher-level Executive Floor room instead, offering you an enhanced stay experience. We regret any confusion this may have caused. As for the member benefits in food and beverages, we would like to clarify that a member discount was indeed provided. We are sorry if this was not clearly communicated or recognized during your stay, and we deeply regret any misunderstanding. Please be assured that we will strengthen our front desk training to ensure that all membership benefits, upgrades, and recognitions are properly explained and delivered to our valued members. We truly appreciate your feedback, which helps us improve. We hope to have the chance to welcome you back for a better experience. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Dear guest, Thank you for sharing your honest feedback. I'm truly sorry to hear about your unpleasant experience during your stay. Regarding the bed, please accept our sincere apologies that it caused you discomfort and back pain. We do have softer mattress toppers and a selection of different pillows available upon request. If any guest has a preference for bedding, we will do our best to accommodate their needs. Please feel free to let us know your preference, and we will prepare the bedding accordingly. As for the buffet dinner, we regret that it did not meet your expectations. We understand that our culinary team tried their best to prepare some vegetarian dishes for you, but unfortunately, they still fell short of your satisfaction. We truly appreciate your feedback and will continue to improve our buffet offerings based on guest suggestions. We hope to have the opportunity to welcome you back and provide a better experience. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Dear guest, Thank you for your choosing. We are very glad to read that you enjoy the stay at Swissôtel Foshan. It was a pleasure to have you stay with us and we all look forward to welcoming you back soon to hopefully exceed your expectations. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Dear Guest, Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you enjoyed your stay at Swissotel Foshan and that our service met your expectations. Our team strives to create memorable experiences for every guest, and your kind words motivate us to keep raising the bar. We hope to welcome you back soon for another exceptional stay! Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Dear guest, Thank you very much for your feedback and for taking the time to share your experience with us. We are delighted to hear that you enjoyed the warm service from our Front Desk team, especially from Esther and Mandy. Your recognition means a great deal to us and will certainly be shared with them as encouragement. We also appreciate your honest comments regarding the bed firmness and breakfast experience. Please be assured that we have already communicated your feedback regarding breakfast to our culinary team, and they have taken immediate action to enhance and upgrade the breakfast offerings. Continuous improvement is our commitment, and your input plays a vital role in that process. In addition, we have recorded your preference for a softer mattress in your guest profile. Should your travels bring you back to us in the future, we will be happy to arrange a soft bed pad in advance to ensure a more comfortable sleep experience. We truly value your feedback and look forward to welcoming you again for a more pleasant stay. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Dear guest, Thank you for your kind words regarding our warm service and breakfast offerings. We truly appreciate your feedback. We are sorry to learn that certain operational processes did not meet your expectations. Please be assured that we have already shared your comments with our Food & Beverage team, and we are taking active steps to improve work efficiency and streamline our processes. Your insights are invaluable in helping us enhance our guest experience. We hope to have the pleasure of welcoming you back on a future stay. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Dear guest, Thank you for your choosing. We are very glad to read that you enjoy the stay at Swissôtel Foshan. It was a pleasure to have you stay with us and we all look forward to welcoming you back soon to hopefully exceed your expectations. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Dear Guest, Thank you very much for taking the time to share your detailed feedback with us regarding your recent stay, and for choosing to return to us after such a long time. We truly appreciate your loyalty and your thoughtful observations. Please accept our sincerest apologies for the initial disappointment with your room assignment upon arrival. We are very glad to know that our team was able to rectify this promptly the following day by moving you to Room 4013, which met your expectations for the Swiss Executive King Room with its panoramic windows and familiar layout. Your understanding in this matter is greatly appreciated. We also sincerely regret the disappointment caused by the closure of Bar 51. Please be advised that due to operational adjustments, our bar and beverage services are now being offered in the Executive Lounge. We have shared your very kind sentiments and warm memories of Michael, Sherry, and the team with our Food & Beverage management. It is feedback like yours that reminds us of the special connections our teams build with our guests, and it will be passed along with great pride. Furthermore, we have noted your comment regarding missing Jimmy. We will let him know that he was missed during your visit; he will certainly be sorry to have not had the chance to welcome you personally. Thank you again for your valuable and heartfelt feedback. It is guests like you who make our work so meaningful. The entire team joins me in looking forward to the pleasure of welcoming you back for a more seamless and enjoyable stay in the very near future. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He