Swissôtel Foshan 5 stars

Customer review rating (ALL Rating) 4.5/5 141 reviews

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1 Chengmen Tou West Road, Guangdong, 528000 FOSHAN, China

Description

Hotel extras

  • Landmark 5-star hotel with inspiring views of Chancheng District

  • Conveniently located between Foshan’s commercial and financial centres

  • A short walk to Zumiao Temple and Zumiao metro station

  • Touch Spa with signature treatments, high-tech gym and rooftop pool

Our accommodation(s)

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Hotel location

Swissôtel Foshan

1 Chengmen Tou West Road, Guangdong
528000 FOSHAN
China

GPS:23.0266268, 113.1048296

Telephone
Fax +86 757 8236 2999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  141 reviews

Customer review rating 4.5/5

Sai H. W. L. Business - Confirmed reviews ALL

The Staffs are very helpful and friendly, meals are very well prepared!

Dear Guest, Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you enjoyed your stay at Swissotel Foshan and that our service met your expectations. Our team strives to create memorable experiences for every guest, and your kind words motivate us to keep raising the bar. We hope to welcome you back soon for another exceptional stay! Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Customer review rating 3.0/5

Thomas C. K. S. Couples - Confirmed reviews ALL

We are Gold member, there was no welcome as a member. We were not located to the Elite floor and I think the hotel was not that full. There was no benefit in food or drinks as a member.

Dear guest, Thank you for your continued loyalty as a Gold member. We sincerely apologize for not meeting your expectations regarding member recognition and benefits. Regarding the room allocation, please kindly understand that we did not place you on the Elite floor because we upgraded your room to a higher-level Executive Floor room instead, offering you an enhanced stay experience. We regret any confusion this may have caused. As for the member benefits in food and beverages, we would like to clarify that a member discount was indeed provided. We are sorry if this was not clearly communicated or recognized during your stay, and we deeply regret any misunderstanding. Please be assured that we will strengthen our front desk training to ensure that all membership benefits, upgrades, and recognitions are properly explained and delivered to our valued members. We truly appreciate your feedback, which helps us improve. We hope to have the chance to welcome you back for a better experience. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Customer review rating 0.5/5

Payal P. Business - Confirmed reviews ALL

Horrible bed. As hard as a rock. What a beautiful room but it was the most discomforting sleep. Had a constant back ache that got worse through the night. The check in was exciting as we were offered a buffet dinner but the sad part is the hotel doesn’t cater to vegetarian or vegan food despite asking, Sad.

Dear guest, Thank you for sharing your honest feedback. I'm truly sorry to hear about your unpleasant experience during your stay. Regarding the bed, please accept our sincere apologies that it caused you discomfort and back pain. We do have softer mattress toppers and a selection of different pillows available upon request. If any guest has a preference for bedding, we will do our best to accommodate their needs. Please feel free to let us know your preference, and we will prepare the bedding accordingly. As for the buffet dinner, we regret that it did not meet your expectations. We understand that our culinary team tried their best to prepare some vegetarian dishes for you, but unfortunately, they still fell short of your satisfaction. We truly appreciate your feedback and will continue to improve our buffet offerings based on guest suggestions. We hope to have the opportunity to welcome you back and provide a better experience. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Customer review rating 5.0/5

Richard W. H. K. Families - Confirmed reviews ALL

Nice room , friendly staff, good location.

Dear guest, Thank you for your choosing. We are very glad to read that you enjoy the stay at Swissôtel Foshan. It was a pleasure to have you stay with us and we all look forward to welcoming you back soon to hopefully exceed your expectations. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Customer review rating 5.0/5

Hung M. L. Couples - Confirmed reviews ALL

Great service

Dear Guest, Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you enjoyed your stay at Swissotel Foshan and that our service met your expectations. Our team strives to create memorable experiences for every guest, and your kind words motivate us to keep raising the bar. We hope to welcome you back soon for another exceptional stay! Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Other web-users rate our hotel

  • 709 reviews 9.3/10 Location
  • 879 reviews 8.3/10 Room
  • 893 reviews 8.9/10 Service
  • 20 reviews 7.1/10 WiFi
  • 387 reviews 6.2/10 Amenities
  • 380 reviews 7.1/10 Comfort
  • 379 reviews 8.9/10 Breakfast
  • 334 reviews 8.6/10 Cleanliness

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