Swissôtel Foshan 5 stars

Customer review rating (ALL Rating) 4.5/5 249 reviews

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Description

Hotel extras

  • Landmark 5-star hotel with inspiring views of Chancheng District

  • Conveniently located between Foshan’s commercial and financial centres

  • A short walk to Zumiao Temple and Zumiao metro station

  • Touch Spa with signature treatments, high-tech gym and rooftop pool

Our accommodation(s)

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Hotel location

Swissôtel Foshan

1 Chengmen Tou West Road, Guangdong
528000 FOSHAN
China

GPS:23.0266268, 113.1048296

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  249 reviews

TripAdvisor Rating  4.5/5  1,230 reviews

Nice hotel but restaurant a disappointment

Customer review rating 2.5/5

Gerry W. Business - Confirmed reviews ALL

I have stayed at a number of premium Foshan hotels and I actually liked your hotel and it was good value BUT I was ripped off at your Chinese restaurant on my final night. I made a special order for a small stir fried meal because the portions on previous evenings was too big for 1 person. The waitress said no problem, that they could do a special order. I got a HUGE chicken dish that was already on the menu plus some steamed rice. I was charged a lot more than I expected and the food was not what I asked for. It was a BIG disappointment. I will not recommend your hotel.

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Swissôtel Foshan. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.  I am sorry that you were not pleased with the service in our Chinese Restaurant. We investigated the case at once after we receive your comment. The Chinese Restarant manager said when you came to the restaurant in the second time, you ordered beef dish, rice and beer, which they thought was suitable for one person. So that there may be some misunderstanding because of the language difficulties. Your feedback of our staff is also what we are concerned about. We have Service English Training for our staff twice a month to improve their English skill so as to improve the guest experience.  Sorry for the breakfast did not meet your expectation, please feel free to share your food preference with us during your stay, we would try our best to improve your dinning experience. Also, we've marked down your preference in your in-house profile.  We appreciate your sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Nice room at a good location

Customer review rating 5.0/5

Rose Couples - Confirmed reviews ALL

It is my 3rd time staying with Swissôtel. This time the staff gave me the room with a very big washroom with a big window, which was quite nice. The staff was polite and welcoming as usual. Room was clean and spacious. Very easy to access to different malls and food options. Will stay here next time when I come to Foshan again.

Dear Ms. L., Thank you for choosing to stay with us at Swissôtel Foshan again. We are very glad to read that you enjoy the stay at Swissôtel Foshan. It was a pleasure to have you stay with us and we all look forward to welcoming you back soon to hopefully exceed your expectations. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Excellent !!

Customer review rating 5.0/5

Jordy L. Business - Confirmed reviews ALL

Thank you Rose and her team for making our stay a very comfortable one . Really appreciate the hard work you put in . Thank you chef Tony for the scrumptious breakfast . As vegetarian you always assured our needs are catered to. Thank you Leo at the concierge for ensuring my parcels arrive on time and follow up on deliveries and organizing my taxi everyday . Amazing stay

Dear Mr. L., We very much appreciate your comments regarding your stay at Swissôtel Foshan. It's my honor to ready the appreciation on our team member Rose, Tony and Leo who provided impressed service to you. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies that the food and beverage quality for the club rooms was under your expectation. I will share your feedback with our Executive Chef to improve your experience. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Look forward to welcoming you back soon! Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Excellent stay

TripAdvisor rating 5.0/5

JORDY L TripAdvisor review

Thank you Rose and her team for making our stay a very comfortable one . Really appreciate the hard work you put in . Thank you chef Tony for the scrumptious breakfast . As vegetarian you always assured our needs are catered to. Thank you Leo at the concierge for ensuring my parcels arrive on time and follow up on deliveries and organizing my taxi everyday . Amazing stay

Dear guest,  We very much appreciate your comments regarding your stay at Swissôtel Foshan.  It's my honor to ready the appreciation on our team member Rose, Tony and Leo who provided impressed service to you. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.  Look forward to welcoming you back soon!  Sincerely greeting from Swissôtel Foshan  Assistant Guest Experience Manager Becky He

Great stay experience

Customer review rating 4.5/5

W. H. Families - Confirmed reviews ALL

It was my first time to stay at Swissotel. The lady on the reception desk during my check in and the lady helping my check out were really great, they spoke English very well. I’m so greatful to have a great conversation with them. I got upgraded room at the elite member floor. The room was clean and comfortable. The room dining meal was good too, hainam chicken rice and winton soup. I got the welcoming card and some fruits in the room, also welcoming drinks were good too. Highly recommended.

Dear Mrs. W., We very much appreciate your comments regarding your stay at the Swissôtel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

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Other web-users rate our hotel

  • 924 reviews 9.3/10 Location
  • 1,143 reviews 8.3/10 Room
  • 1,184 reviews 8.6/10 Service
  • 22 reviews 7.8/10 WiFi
  • 524 reviews 9/10 Breakfast
  • 415 reviews 9/10 Cleanliness
  • 69 reviews 9.5/10 Wellness Area
  • 39 reviews 6.9/10 Bar

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