Sofitel Foshan Hotel

it was a good stay. rooms were clean, and staff were helpful.

The staff was friendly.

Nice hotel with superb hardware. But the service quality is no good, especially the front reception staff is not friendly and helpful. For example, while deliver the message that no outside food is allowed to delivered to the hotel (which is a super strange one as my first time to learn in China among all 5 stars whatever in Shanghai or Beijing etc), the reception staff just communicated in a way that this is a strict rule, take it or leave it if you don’t want to stay in our hotel. The way of presentation is very bad and as a guest, I just find it unacceptable. I respect there are rules (even weir rules) but the front desk staff should be helpful and trained

So so, nothing impressive except the junior staff are trying hard

The room is big and nice.

When I wanted to check out. I called the reception, I said I want to check out 1 hour later cause I doesn’t want to bring my luaggage up to 58 floors with lunch together, and that day not much people check in cause coronavirus happened, and I can’t go outside find out a restaurant as well. Finally I bring my heaven laugguage to 58 floors with lunch. That make me really unconvinenienced.

The hotel is absolutely beautiful and sparkling clean. Food is not bad. But the elevators are little bit inconvenient.

I’ve always loved visiting the Sofitel whenever I am in Foshan for business, but this time I decided to stay here because it is such a convenient location. Although the prices can be a little higher than some of the other hotels nearby, it’s definitely worth it. Most lux hotels in China are pretty good, but the Sofitel stands out as exceptional. For one it is a pretty new building, so the facilities and guest rooms all look great. But what is really note worthy is the quality of service at the restaurants. All the staff was quite good but I want to mention Pradip by name because he really went the extra mile to take care of us. Everyone in my group has unusual dietary requirements but on a daily basis he assured that each of us was taken care of without us having to ask. In a world that is increasingly being defined by automation, it’s nice to know that custom tailored guest experiences like this still exist.

overall experience was good, stay, food, and club on 58th floor was excellent. Friendly & supportive staff

I am a regular visitor to this property. it is a second home..but unfortunately so things irritate, 1. Mini bar in the room feels like a budget hotel 2. Being a diamond member i still have to check in and check out at the regular que.

Stayed 1 night. Service was great. Hotel is very comfortable, luxurious, with fascinating design elements in the rooms. Good shower. Dined in the Italian restaurant for dinner and the food was excellent. Good breakfast buffet as well with great staff.

We were delighted with the hotel overall, the facilities, the cleanliness, the food, the views. However, one thing that made our stay extremely enjoyable was the staff. They were always so friendly and helpful from the house keepers, to the managers. One member of staff who was particularly helpful and always friendly was Pradip in the French restaurant. The food in the French restaurant, which is the main restaurant for breakfast etc., was really nice. I don’t normally like buffet food in hotels, but here it was really nice.

Very good

Check-in with a bit of confusion, not enough people at the counter, great room, so so food.

The care for detail in the design itself expresses the overall ethos of Sofitel. All that concerned me was that since the hotel hosts a large set of international tourists and specially form India, the restaurants had extremely less vegetarian choices. We had to manage with the French and Italian joints. Would be good if there are few choices like stir fired vegetables and bread that will be liked by the elderly and diet restricted guests. Another issue that happened was that though I carried a bottle of water the day one, 68 RMB was added to my bill for every subsequent bill. Didn't understand why? However I paid and settled. Thank you for the lovely experience. Best wishes Surat