Sofitel Foshan 5 stars

Customer review rating (ALL Rating) 4.7/5 105 reviews

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3 Hebin Road South, Lecong, Shunde District, 528315 FOSHAN, China

Description

Hotel extras

  • Guest room with 4 different styles - Modern,Post Modern,Chinese,French

  • SOFITEL SPA

  • Highest Hotel in Foshan Area with SKY BAR at 60F overviewing Foshan City

  • 918 m² pillar less Baroque style grand ballroom - Napoleon Grand Ballroom

Our accommodation(s)

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Hotel location

Sofitel Foshan

3 Hebin Road South, Lecong, Shunde District
528315 FOSHAN
China

GPS:22.9464037, 113.0894623

Telephone
Fax +86 757 2927 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  105 reviews

Customer review rating 5.0/5

Anna L. Families - Confirmed reviews ALL

It’s my second time staying in Foshan, definitely will be back to Sofitel Foshan

Dear Guest, Thank you for choosing Sofitel Foshan and for your perfect rating! We are delighted to hear that you had a pleasant stay with us and truly appreciate your recognition. Your satisfaction motivates us to strive for even higher standards. We sincerely look forward to welcoming you back in the near future. Wishing you all the best! Best regards, Rita Xu Guest Experience Manage

Customer review rating 1.0/5

Miguel A. G. Business - Confirmed reviews ALL

In all my over 4 decades of Traveling with Lifetime Titanium Status with Marriott Group, Diamond with Hilton and IHG, I have never experienced such a horrible checkin experience. They said they had canceled my room because I did not checkin in before 6 and had not replied to emails. They wanted to upsell me to a Suite and pay $1500 saying the room I booked was already canceled. Just totally Unbelievable, what kind of 5 Star Hotel is this?

Mr. G. Miguel A., Thank you for sharing your stay experience candidly. First and foremost, please accept our sincerest apologies—the check-in issue you encountered is entirely inconsistent with the service standards we strive to uphold as a five-star hotel. As a traveler with over four decades of experience and top-tier statuses including Lifetime Titanium with Marriott, Diamond with Hilton and IHG, your loyalty and trust in the hospitality industry deserve the highest level of respect and service from us. What you described—being told that your room was canceled because you did not check in by 6 PM and did not reply to emails, and then being asked to pay an additional $1,500 for an upgrade to a suite—is truly unacceptable. We take this matter very seriously and are conducting an internal review of our relevant procedures, particularly regarding the "late check-in" and "guest communication" processes, to identify any serious lapses. We would never force upgrades or charge unreasonable fees on our guests in such a manner. Once again, we deeply apologize for this unfortunate experience, and we truly hope to have the opportunity to regain your trust. Sincerely, Sofitel Foshan Rita Xu

Customer review rating 4.0/5

Kanat K. Couples - Confirmed reviews ALL

Everything is good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rita Xu 许锡镕 Guest Experience Manager 宾客体验经理 Sofitel Foshan 佛山顺德罗浮宫索菲特酒店

Customer review rating 5.0/5

Eric D. F. Solo - Confirmed reviews ALL

This is an incredible Accor property. I have stayed at many Sofitels, Fairmonts, and Raffles and this property in Foshan was up there with the best of them. The staff was friendly and I had no problem with the communication barrier (I do not speak Chinese). The room was spacious and 5/5 on the amenities. The bed was incredibly comfortable, I'd like to have the same.one in my home. Location is great if you are in the area for the furniture industry but it's also convenient to many other areas in the Foshan area. I always felt safe in the general vicinity as well.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rita Xu 许锡镕 Guest Experience Manager 宾客体验经理 Sofitel Foshan 佛山顺德罗浮宫索菲特酒店

Customer review rating 5.0/5

Katarzyna D. Business - Confirmed reviews ALL

I’ve already written to the GM noting just how fabulous my experience was with Sofitel Foshan

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rita Xu 许锡镕 Guest Experience Manager 宾客体验经理 Sofitel Foshan 佛山顺德罗浮宫索菲特酒店

Other web-users rate our hotel

  • 769 reviews 9.5/10 Location
  • 2,059 reviews 9.5/10 Room
  • 3,032 reviews 9.5/10 Service
  • 24 reviews 8.4/10 WiFi
  • 1,124 reviews 9.9/10 Vibe
  • 881 reviews 9.6/10 Cleanliness
  • 876 reviews 9.5/10 Amenities
  • 709 reviews 9.5/10 Comfort

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