Sofitel Foshan 5 stars

Customer review rating (ALL Rating) 4.7/5 123 reviews

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3 Hebin Road South, Lecong, Shunde District, 528315 FOSHAN, China

Description

Hotel extras

  • Guest room with 4 different styles - Modern,Post Modern,Chinese,French

  • SOFITEL SPA

  • Highest Hotel in Foshan Area with SKY BAR at 60F overviewing Foshan City

  • 918 m² pillar less Baroque style grand ballroom - Napoleon Grand Ballroom

Our accommodation(s)

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Hotel location

Sofitel Foshan

3 Hebin Road South, Lecong, Shunde District
528315 FOSHAN
China

GPS:22.9464037, 113.0894623

Telephone
Fax +86 757 2927 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  123 reviews

TripAdvisor Rating  5.0/5  9,799 reviews

Certificate of excellence 2025

Spa

TripAdvisor rating 5.0/5

Meng L TripAdvisor review

Lucienne very good！We are here at the spa and warmly welcome you. The recommended projects are great!!! Tea and drinks are also delicious

尊敬的客人， 感谢您在百忙之中抽空为酒店留下宝贵的评价。非常高兴获悉您对此次入住体验的认可，您的肯定对我们而言是极大的鼓舞。我们将把您的反馈分享给团队每一位成员，这必将进一步激励大家持续提供优质服务。 始终以客人为中心，让每一位宾客无论何时何地都感受到真诚的欢迎与关怀，是我们不变的使命。衷心希望您与亲友在此度过了一段美好而难忘的时光，诚挚期待在不久的将来能再次欢迎您的光临！ 祝您生活愉快，顺颂时祺！ 佛山罗浮宫索菲特酒店

Customer review rating 5.0/5

Erica S. B. Couples - Confirmed reviews ALL

Our experience was exceptional from the moment we arrived. The staff's care was genuine, and the hotel felt both immaculate and refreshing—a perfect setting for our visit. Our comfortable room and the excellent breakfast and dinner dining options made every day enjoyable. We especially appreciated the remarkable service and follow-up from Ms. Phoenix, the Assistant Front Desk Manager. We are already looking forward to returning.

Dear Erica S. B., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel to be immaculate and refreshing, and that our staff provided genuine care throughout your visit. It is wonderful to know that you enjoyed your comfortable accommodations and the dining options we offer. Ms. Phoenix will be thrilled to hear your commendation. We truly appreciate your feedback and look forward to welcoming you back for another exceptional experience in the near future. Sincerely, Rita Xu 许锡镕 Guest Experience Manager 宾客体验经理 Sofitel Foshan 佛山顺德罗浮宫索菲特酒店

Customer review rating 4.5/5

Jamie P. G. Business - Confirmed reviews ALL

Excellent clean and hospitable hotel with well trained staff and excellent decor and furnishing. Delivered on the Sofitel brand.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rita Xu 许锡镕 Guest Experience Manager 宾客体验经理 Sofitel Foshan 佛山顺德罗浮宫索菲特酒店

Customer review rating 2.0/5

Mansi V. G. Business - Confirmed reviews ALL

Still no update regarding refund of security deposit. I had booked total 3 rooms

Good afternoon, dear guest. Thank you for choosing to stay at Sofitel Foshan Hotel. Regarding the issue you mentioned about the deposit not being refunded, we have verified that the refund procedure was processed at the front desk on September 11, the day of your check-out. Please note that credit card deposits typically take 7–15 business days after check-out to be credited back to your account. You may check whether the amount has been returned to your account. If the refund is still not visible, we advise contacting your card-issuing bank for further assistance. Should you have any other questions, please feel free to reach out to me. My name is Rita. Guest Experience Manager Rita Xu

Sofitel Foshan Disaster: Luggage Smashed by Doorman, No Room, Manager Lied in Investigation!

TripAdvisor rating 1.0/5

Yanan L TripAdvisor review

At 2:30 AM, I arrived at Sofitel Foshan Louvre International Hotel. I thought a 5-star brand would at least guarantee basic service. What happened instead was a nightmare: 1. Doorman smashed my luggage on the ground My second suitcase weighed 30KG. The doorman pulled it out of the trunk and dropped it hard on the ground with a huge bang. I was shocked and asked immediately if the luggage was okay. He said “It’s fine.” It was dark at the entrance and all my bags were with him, so I trusted his word. 2. No room available despite my reservation I went up to the 11th floor to check in, only to be told: my booking didn’t go through, the hotel was fully booked, and there was no room for me. Their “solution”? They recommended I go to a nearby hotel at 3 AM. Unbelievable. 3. Damage discovered and hotel refused responsibility Since I couldn’t check in, my suitcase stayed at the front desk instead of being taken upstairs. When I reached the other hotel 5 minutes later, under the bright lights I finally saw the truth: one wheel of my suitcase was half broken and almost torn off. I immediately called Sofitel. The replies were beyond ridiculous: • “The doorman wasn’t professionally trained, not a permanent staff member.” → Really? That’s your excuse in 2025? Just blame a temp worker? • “From the CCTV we cannot see the luggage was damaged, maybe it happened during the taxi ride.” → Are you serious? A 5-minute ride with my suitcase lying flat in the trunk, and you expect me to blame the taxi driver? • The next morning I called again to ask for a detailed update. The duty manager told me: ‘Your luggage was taken up to the 11th floor.’ 👉 Fact: my luggage never left the lobby, it sat at the front desk the whole time. This shows the manager didn’t even investigate properly—just made up a story to brush me off.

Dear 568yananl First of all, please allow us to once again extend our sincerest apologies for the series of unpleasant experiences you encountered during your stay at Sofitel Foshan. You deserved a comfortable and enjoyable journey, but due to our significant operational errors, we caused you great inconvenience and disappointment, which completely contradicts the service promise of the Sofitel brand. Regarding the facts you pointed out, after internal verification, we confirm that this was due to a failure in our sales department—after your booking was confirmed, they did not promptly notify the front desk to process it, resulting in unsynchronized system information and leaving us unable to provide you with a room upon your late-night arrival. This was a serious failure in our internal procedures. Regarding the luggage you mentioned, we have verified with our staff that it could still be pushed and pulled normally after the fall, and no abnormalities were detected at the time. However, after receiving your feedback, we actively took steps to provide service recovery. For the management loopholes, service deficiencies, and inadequate communication revealed in this incident, we once again offer our most sincere apologies. We fully understand that no explanation can completely make up for the distress this experience has caused you, but we still hope to have the opportunity to truly rectify our mistakes. We sincerely invite you to stay at our hotel again at your convenience. Please give us a chance to provide you with an experience that meets, and even exceeds, the Sofitel standard, in order to regain your confidence in us. Best regards Rita Xu Guest Experience Manager Sofitel Foshan

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.