Sofitel Guangzhou Sunrich 5 stars

Customer review rating (ALL Rating) 4.3/5 1,300 reviews

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Description

Hotel extras

  • 5-min drive from East Railway Station and 40-min from airport.

  • Adjacent to the famous tourist attractions

  • Exclusive Lavin toiletries

  • Magnificent cuisine in 5 featured restaurants and bars.

  • Blend of French Art de Vivre and Guangzhou local refinement.

Our accommodation(s)

Hotel location

Sofitel Guangzhou Sunrich

988 Guangzhou Da Dao Zhong, Tianhe District
510620 GUANGZHOU
China

GPS:23.138408, 113.315649

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,300 reviews

TripAdvisor Rating  4.8/5  7,388 reviews

Certificate of excellence 2024

Customer review rating 4.5/5

Vi H. H. Friends - Confirmed reviews ALL

Just wishing the executive lounge could open a bit longer hours.

Dear Vi H. H., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed our service, cleanliness, and the 24-hour swimming pool. We appreciate your suggestion about extending the executive lounge hours and will take it into consideration for future improvements. Goodbye, and best regards, Sofitel Guangzhou Sunrich

Memorable Journey

TripAdvisor rating 5.0/5

OLIVA L TripAdvisor review

The hotel is elegant and comfortable. And the excellent service from Guest Relations staff Lilya has made my stay more wonderful. She was attentive, friendly and helpful. Highly recommended!

Dear Guest, Bonjour! Warm Greetings from Sofitel Guangzhou Sunrich! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Julia Guest Relations Manager

Perfect, Lilya was great

TripAdvisor rating 5.0/5

Xuân N TripAdvisor review

​My stay at the Sofitel Guangzhou Sunrich was exceptional, and a special thanks must go to Lilya from the Guest Relations team. She provided truly outstanding service from check-in to checkout. Her professionalism, coupled with her warm and attentive approach, made us feel genuinely cared for. She promptly addressed our requests and ensured our stay was seamless and comfortable. Lilya is a great asset to your hotel and was a highlight of our experience. We look forward to returning.​

Dear Guest, Bonjour! Warm Greetings from Sofitel Guangzhou Sunrich! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Julia Guest Relations Manager

Highly recommended

TripAdvisor rating 5.0/5

Freedom03606928586 TripAdvisor review

It was an amazing massage, thanks to the masseuse Wendy, the experience was unforgettable!!. The place is clean and tidy, offering all massage options, a professional and reliable place.

Dear Guest, Thank you very much for your wonderful feedback! We are delighted to hear that you had an amazing massage experience with Wendy and that it was unforgettable. We take pride in maintaining a clean and tidy environment and offering a wide range of professional massage options to ensure our guests’ satisfaction. Your kind words motivate us to continue providing reliable and high-quality service. We look forward to welcoming you again for another relaxing experience! Best regards, Guest Experience Team

"Sofitel Sunrich always acts like a feeling deep in our hearts."

TripAdvisor rating 5.0/5

Khan322 TripAdvisor review

Our journey with Sofitel Sunrich is long. We have many memories with them, we have always been impressed by their hospitality and have visited them again and again, Sadly, the last visit were quite bitter experiences for us, but we did not give up, we went there again , we cannot ruin our relationship with the hotel because of some rude people. Although during the last visit, we expressed our dissatisfaction through a letter to Mr. GM. Although before this visit, I contacted the Director of Room Ms.Tracy Wang …… and she was making all kinds of arrangements to make us happy, which made us forget the pain behind us, thank you very much for your great service. I found some changes in the food and service in the lounge, which I have repeatedly informed them, but I think the lounge team should be a little more friendly and efficient.

Dear Valuable Guest, Bonjour! Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious rooms and the delicious breakfast. Your positive comments motivate us to keep up the good work and continue providing our guests with a comfortable and enjoyable stay. At the same time, we sincerely appreciate your honesty regarding areas where we can improve. We understand that while you had a pleasant experience overall, there is still room for us to enhance our facilities, service, environment, and hygiene standards to meet your expectations fully. Please rest assured that your comments have been shared with our team, and we are actively working on implementing improvements to ensure a more perfect experience for our guests in the future. Our goal is to provide a welcoming, clean, and well-equipped environment along with attentive service that makes every guest feel valued and cared for. Your constructive feedback is invaluable in helping us identify specific aspects that need attention, and we are committed to making the necessary adjustments. We truly appreciate your support and understanding. We hope to have the opportunity to welcome you back soon, so we can demonstrate our dedication to excellence and provide you with an even better stay. Thank you once again for your valuable review, and we look forward to serving you better next time. Warm regards, Guest Experience Team

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Other web-users rate our hotel

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