Sofitel Guangzhou Sunrich 5 stars

Customer review rating (ALL Rating) 4.3/5 178 reviews

Best price
guarantee
Sofitel Guangzhou Sunrich - Image 1
Sofitel Guangzhou Sunrich - Image 2
Sofitel Guangzhou Sunrich - Image 3
Sofitel Guangzhou Sunrich - Image 4
988 Guangzhou Da Dao Zhong, Tianhe District, 510620 GUANGZHOU, China

Description

Hotel extras

  • 5-min drive from East Railway Station and 40-min from airport.

  • Adjacent to the famous tourist attractions

  • Exclusive Lavin toiletries

  • Magnificent cuisine in 5 featured restaurants and bars.

  • Blend of French Art de Vivre and Guangzhou local refinement.

Our accommodation(s)

Hotel location

Sofitel Guangzhou Sunrich

988 Guangzhou Da Dao Zhong, Tianhe District
510620 GUANGZHOU
China

GPS:23.138408, 113.315649

Telephone
Fax +86 20 3883 3333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  178 reviews

TripAdvisor Rating  5.0/5  6,915 reviews

Certificate of excellence 2024

Great stay

Customer review rating 4.5/5

Satine L. Solo - Confirmed reviews ALL

Pretty decent customer services , the staff were responsive, very attentive and have warm greetings toward me everytime I walked by , breakfast was delicious , and I love the bathtub and the bathroom . Just hope the staff can fix the drainer in the bathroom basin , it was so slow! And I wish they have better air freshener in the room as it was not a very pleasant smell, also the executive lounge floor should have scents on as well , as the entrance from the elevator smells like cigarettes . Great water and tea selections . The cheese selections were great , executive lounge have great selections of wine . But white wine selection at the bar located at level 8 needs adjustment , I don’t wanna order another one after a tiny sip , but the staff were great and cordial , they even brought me snack selections. Receptions and customer services respond pretty quickly! Reception : 5/5 Executive lounge reception: 5/5 Bar at 8th floor : 5/5 Car services : 4.5/5 I wish the staff walked me to the car could assist me with my carry on luggage 😿

Pleasant stay

Customer review rating 4.5/5

Jacky F. Solo - Confirmed reviews ALL

I like the location and the services of house keeper. Very professional. I have been upgraded as a gold member to Room 2208. I love the room. Very quiet and away from lifts. But I think some of the facilities need to be upgraded like dinning chair and tables. I liked the seafoods buffets.

Well maintained hotel

Customer review rating 4.5/5

Regina Y. Families - Confirmed reviews ALL

Very good hotel with good restaurants, but not in good location, shopping mall is not within walking distance. Must be a non smoking hotel for most of Accor groups but this hotel got smokers all around even in the rooms can smell cigarettes , that's a pity for such a nice hotel

Could of been better

Customer review rating 2.5/5

Mic Solo - Confirmed reviews ALL

Very busy (due to fair which is understandable) bed was a little too firm, I was disappointed in the view from the artist suite as I was looking at the second building. Compared to my stay at Sofitel in Ho Chi Minh City which was absolutely amazing. Other than that hotel has some great facilities such as pool and spa and the excellent breakfast which is standard across all Sofitel and Pullman hotels in which I have stayed.

Dear Mic, Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Guangzhou Sunrich. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sofitel Guangzhou Sunrich

Can be better.

Customer review rating 4.0/5

James Business - Confirmed reviews ALL

Nothing impressive while staying at the hotel. Maybe because i just returned from Sofitel Shanghai, i was expecting a similar standard at the hotel. However, it wasn't. I was queuing at the Accor desk and my queue was rudely cut by an uneducated Indian national who wants to have his currency exchange after a failed attempt at the normal counter. Staff witnessed the incident but didnt took action about it. I had to change to the usual check-in counter. However, i dont feel welcomed as i didnt get to experience any customer service or interaction with any of the staff before checking in. As a platinum member, i was expecting to stay at the Elite level of the hotel based on my experience staying with Accor Hotel in Greater China. However, i was only offered a low level room upon arrival and while questioned about the Elite level, the male chinese staff said " I only got level 9 or 10 for you to choose. Oh well, seems like it wasn't a good start at all. Despite having my room upgraded, there was smoking stench in the room. Access card was not working after the first night. housekeeping team was amazing and had my room tidy up everyday. I received my welcome amenities only on the 3rd day out of 7 day. I met a lady who was able to converse very well in Cantonese, Mandarin and English and she helped me on my inquiries on travelling to another city from Guangzhou. I didnt get her name but she was wearing a grey blazer. She was very helpful and thoughtful about helping me while her fellow male teammates who were wearing vest was not interested in assisting me. Based on my observation, they are more keen in assisting guest who are non-chinese and wanted to impress the foreigners. i requested for assistance to bring my baggage down to the lobby but after 15minutes wait, no one arrive at my door. With my past experience with other swissotel, sofitel or novotel in mainland, it take less than 5minutes. I had a wonderful at the executive lounge and enjoyed the customer service at the executive lounge. Bedroom was amazing but i think customer service can be better.

Dear Mr. James, Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Guangzhou Sunrich. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sofitel Guangzhou Sunrich

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,297 reviews 9/10 Location
  • 2,285 reviews 8.2/10 Room
  • 3,843 reviews 8.7/10 Service
  • 39 reviews 6.3/10 WiFi
  • 1,300 reviews 8.6/10 Vibe
  • 996 reviews 8/10 Amenities
  • 991 reviews 8.6/10 Cleanliness
  • 848 reviews 8.9/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Guangzhou

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.