Sofitel Guangzhou Sunrich 5 stars

Customer review rating (ALL Rating) 4.3/5 1,306 reviews

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988 Guangzhou Da Dao Zhong, Tianhe District, 510620 GUANGZHOU, China

Description

Hotel extras

  • 5-min drive from East Railway Station and 40-min from airport.

  • Adjacent to the famous tourist attractions

  • Exclusive Lavin toiletries

  • Magnificent cuisine in 5 featured restaurants and bars.

  • Blend of French Art de Vivre and Guangzhou local refinement.

Our accommodation(s)

Hotel location

Sofitel Guangzhou Sunrich

988 Guangzhou Da Dao Zhong, Tianhe District
510620 GUANGZHOU
China

GPS:23.138408, 113.315649

Telephone
Fax +86 20 3883 3333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,306 reviews

TripAdvisor Rating  4.9/5  7,647 reviews

Nice Stay, but the deposited money refund took a very long time (at the time i write this review, not refunded yet)

TripAdvisor rating 4.0/5

Matthew O TripAdvisor review

I paid a deposit of RMB 5,000 for my stay at Sofitel Guangzhou Sunrich from January 5 to January 9, 2026. As of January 12, the deposit has not yet been refunded. The receptionist informed me that the refund would be processed within 24 hours; however, it has now been three days. I have already sent an email and am currently awaiting a response. Overall, the stay was pleasant. The room was quite spacious, and the hotel is located in a nice area close to major hotspots.

Dear Valued Guest, Bonsoir and Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced. Regarding the deposit, please be assured that our hotel follows a standard procedure where a pre-authorization or deposit is held upon check-in, covering room charges and potential incidental expenses, this amount is fully released upon check-out after all settled charges are cleared but how long it would refund to credit card, which is different because it would be affected by issued bank, area and other reasons, however, we are always happy to assist if we can be at further assistance. Please feel free to contact us if you have any questions. Best regards, Guest Experience Team

Bad experience

TripAdvisor rating 1.0/5

Meander499185 TripAdvisor review

I had two stays recently,each was 3 rooms for 4 nights ,the first one I’d like to catch the opportunity to keep my platinum level on my ALL membership,but I regret as my son slept the first night on the room floor as the mentioned they don’t have extra bed ,then I go to Sofitel fonshan for 4 nights it was better ,then back to Sofitel Guangzhou for other 4nights the experience let me double confirm that I will not keep my loyalty to ALL group again,the staff were very cold especially the Russian lady in the front desk. Any way very bad experience for me I am using hotels worldwide for more than 100 nights per year as should focus on my diamond elite level in IHG group or even don’t follow loyalty programs

Dear Guest, thank you for sharing your recent experience with us. We sincerely apologize for the significant inconveniences you encountered during both stays, especially regarding the extra bed situation for your son and the service attitude you described. This falls far short of the standards we strive to uphold, particularly for our loyal ALL Platinum members, meanwhile, please allow to explain that ALL benefits of upgrade and Lounge access is only entitled to ALL Member and shared in the same accompany which hope you obtain your understanding and support. Your feedback is crucial, and we are actively addressing these issues internally. We deeply value your loyalty and regret that these experiences have impacted your trust in the ALL program. Sincerely, Guest Experience Team

Luxury and comfortable

TripAdvisor rating 5.0/5

everleaf TripAdvisor review

The hotel environment is really nice, and the service here is absolutely top-notch. The lobby bar has a great atmosphere, especially the Martini coffee which is delicious. The scenery around here is wonderful—I’ll definitely come back next time, haha!

Dear Valuable Guest, Bonjour! Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious rooms and the delicious breakfast. Your positive comments motivate us to keep up the good work and continue providing our guests with a comfortable and enjoyable stay. At the same time, we sincerely appreciate your honesty regarding areas where we can improve. We understand that while you had a pleasant experience overall, there is still room for us to enhance our facilities, service, environment, and hygiene standards to meet your expectations fully. Please rest assured that your comments have been shared with our team, and we are actively working on implementing improvements to ensure a more perfect experience for our guests in the future. Our goal is to provide a welcoming, clean, and well-equipped environment along with attentive service that makes every guest feel valued and cared for. Your constructive feedback is invaluable in helping us identify specific aspects that need attention, and we are committed to making the necessary adjustments. We truly appreciate your support and understanding. We hope to have the opportunity to welcome you back soon, so we can demonstrate our dedication to excellence and provide you with an even better stay. Thank you once again for your valuable review, and we look forward to serving you better next time. Warm regards, Guest Experience Team

Perfect for short buesniess trip!!

TripAdvisor rating 4.0/5

ovidianac TripAdvisor review

We allways feel here like home Very good position. Big entrance, valet, it has life in the lobby even is crowdy Rooms nice, bathroom excelent, breakfast good nit amazing but full I recomand it

Dear Valuable Guest, Bonjour! Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious rooms and the delicious breakfast. Your positive comments motivate us to keep up the good work and continue providing our guests with a comfortable and enjoyable stay. At the same time, we sincerely appreciate your honesty regarding areas where we can improve. We understand that while you had a pleasant experience overall, there is still room for us to enhance our facilities, service, environment, and hygiene standards to meet your expectations fully. Please rest assured that your comments have been shared with our team, and we are actively working on implementing improvements to ensure a more perfect experience for our guests in the future. Our goal is to provide a welcoming, clean, and well-equipped environment along with attentive service that makes every guest feel valued and cared for. Your constructive feedback is invaluable in helping us identify specific aspects that need attention, and we are committed to making the necessary adjustments. We truly appreciate your support and understanding. We hope to have the opportunity to welcome you back soon, so we can demonstrate our dedication to excellence and provide you with an even better stay. Thank you once again for your valuable review, and we look forward to serving you better next time. Warm regards, Guest Experience Team

Sofitel SPA

TripAdvisor rating 5.0/5

Starry L TripAdvisor review

From the moment I stepped in, the serene ambiance set the tone for relaxation. The room was tastefully decorated, with soft lighting and soothing music. Lily greeted me with a warm smile and made me feel at ease right away. Her massage technique was nothing short of magical. With firm yet gentle strokes, she kneaded away all the tension in my muscles. Every move was deliberate, targeting the areas that needed the most attention. It was as if she had a sixth sense for where my body ached. I've been to many spas, but Lily's skills truly stand out. She knew exactly how to adjust the pressure according to my comfort level, creating a perfect balance between relaxation and rejuvenation. By the end of the session, I felt like a new person, completely refreshed and stress - free. If you're in Guangzhou and looking for a top - notch SPA experience, head to Sofitel and ask for Lily. You won't be disappointed!

Dear Valued Guest, Bonjour! Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious rooms and the delicious breakfast. Your positive comments motivate us to keep up the good work and continue providing our guests with a comfortable and enjoyable stay. At the same time, we sincerely appreciate your honesty regarding areas where we can improve. We understand that while you had a pleasant experience overall, there is still room for us to enhance our facilities, service, environment, and hygiene standards to meet your expectations fully. Please rest assured that your comments have been shared with our team, and we are actively working on implementing improvements to ensure a more perfect experience for our guests in the future. Our goal is to provide a welcoming, clean, and well-equipped environment along with attentive service that makes every guest feel valued and cared for. Your constructive feedback is invaluable in helping us identify specific aspects that need attention, and we are committed to making the necessary adjustments. We truly appreciate your support and understanding. We hope to have the opportunity to welcome you back soon, so we can demonstrate our dedication to excellence and provide you with an even better stay. Thank you once again for your valuable review, and we look forward to serving you better next time. Warm regards, Guest Experience Team

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.