Sofitel Guangzhou Sunrich Hotel 5 stars

I do not have anything to complain. i love the experience. hotel staff is very attentative. good attitude. facility is perfect.

Albert and Jayden both do a great job

Amazed with facility and room services. Staff can speak fluent English which hardly can found in China. Excellent!!! Comparing with those luxury branded hotel. Would come here again. Very pleased with the hotel

good service, great foods, french experience

My check in experience was great. Everyone was friendly and professional. The breakfast was nice. However, disappointed with one concierge. I felt like the air condition might broken. I had a chat with a concierge and he didn't do anything. Since its the last night, didn't bother to follow up in the end

Fantastic staff at the Club Millesimi especially Albert, Jayden and Jane, and of course, Chef Eddy. Room was well appointed with fast internet and international sockets. The club offerings are fantastic. Keep it up!

Very good. Everything in the room works well. The wifi speed was Super . On the Executive floor - check in and out couldn’t be better. The staff at the executive lounge provided service which is gold standard. Dinner provided at the lounge was great, as was breakfast-I’ve never had better bagel or egg Benedict ever!

I truly enjoyed my stay and the exceptional service from the Millesime Club staff

The plus point - this is a superb property located within business Tian He district . The minus point - the nearest metro station tiyuxilu is 1.5 km away. However, Didi is cheap and easy - thus this location is not exactly a deal breaker. Lobby is spacious and beautifully decorated. Guest room is well appointed and. I was upgraded to a very comfortable suite room. Club Millisime on the 29th Floor is excellent. They serve very well prepared food and free flow of cocktails. The only drawback, the hotel did not credit a proper room nights after my stay. Can't help but feel short-changed. Now, I have to write to Accor to claim my missing nights - which is a HASSLE and a WASTE of time.

Very good location & environment. Good room & service. I’d recommend to my friends. Price could be a bit lower. How about shuttle bus to and from the airport? Transportation seems to be its weak link.

I truly enjoy the personal touch every time I come to the Guangzhou Sofitel. The staff earned my loyalty and I would not think of staying anywhere else. You must upgrade yourself to the executive club level if your membership level does not give you access to it as it will make your stay very special. The food is first class throughout the facility from the Chinese restaurant to the Grill Steakhouse.

I was at the 988 cafe very early in the morning on the 9 Dec, the manager said it wasnt ready yet, it will be ready at 630am. so I waited, end up she forgotten to tell me that the breakfast is ready till i got to ask her again! I am rushing for my flight yet she behave like that, this wasnt the first time she is like that! Furthermore the check in was super slow although I have check in online, and it said my room keys will be prepared ahead end up it wasnt done at all. The TV entertainment sucks and the wifi isnt working even when i reported it......

Great welcoming feeling from my first step out of the car into hotel. Reception was very courteous and had my check in completed without fuzz in a couple of minutes. The room was very comforting, although the scale in the bathroom wasn't working which may not be a bad thing as your restaurants does easily give me an extra couple of kilos during my stay. My special recommendations to your team does have to be to both Cynthia and Daisy whom I've met in your lobby, friendly and helpful letting me know about the hotel facilities. I'm sure many other guests will feel the same as this is the main reason why I have booked into Sofitel when I come back to Guangzhou. Many thanks again for a lovely stay and I will be making Sofitel Guangzhou my only choice of hotel when I visit next.

Comfortable and clean rooms. Excellent services provided by the staff. Special thanks to Michelle Mi (Duty Manager) who has been very helpful in solving a situation, and to Albert and Fine from the Club Millésime for their professionalism and services.

I can not emphasise enough how fabulous my stay at the Sofitel Guangzhou Sunrich was. The hotel is stunning, the service is incredible, all the staff are amazing, the food is wonderful, the rooms are fantastic and so spacious and my overall stay had no fault whatsoever. Thank you Amanda, Fann and the entire team for making sure everything was perfect. You have a customer for life :)