Sofitel Guangzhou Sunrich Hotel 5 stars

Customer review rating 4.6/5 4,318 reviews
Sofitel Guangzhou Sunrich
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+ 23 Services
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Room 1

Number of guests
Children's age

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How it works?

ALL - Accor Live Limitless

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • 5-min drive from East Railway Station and 40-min from airport.

  • Adjacent to the famous tourist attractions

  • Exclusive L'Occitane and Lavin toiletries

  • Magnificent cuisine in 5 featured restaurants and bars.

  • Blend of French Art de Vivre and Guangzhou local refinement.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Table tennis
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 17 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Guangzhou Sunrich

988 Guangzhou Da Dao Zhong
Tianhe District
510620
guangzhou
china

Tel: +862038838888

Fax: (+86)20/38833333

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    CANTON BAIYUN At 35km / 21.75 miles

  • By plane

    GUANGZHOU BAIYUN INTL At 45km / 27.96 miles

  • By train

    E RAILWAY STATION At 1.5km / 0.93 miles

  • By train

    EAST RAILWAY At 1.5km / 0.93 miles

GPS :23.138408, 113.315649

Our accommodations

Discover the definition of luxury at this opulent Guangzhou hotel. All rooms are sleek and stylish with Parisian accents and unique design touches, state-of-the-art Bose technology, and spacious bathrooms with rain showers and television mirrors

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)
Accessible room

SUPERIOR ROOM, 2 Single Beds

  • Max. number of persons: 3
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Magnifique Room 1 King-size Bed

  • Max. number of persons: 3
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Magnifique Room 2 Single Bed

  • Max. number of persons: 3
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 60
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Premium Luxury 1 King-size Bed

  • Max. number of persons: 3
  • Area: From 60
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Pillow Menu
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

SUPERIOR ROOM CLUB MILLESIME, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM CLUB MILLESIME, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 60
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

JUNIOR SUITE 1 King Size bed

  • Max. number of persons: 3
  • Area: From 75
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

PRESTIGE SUITE 1 King-size Bed

  • Max. number of persons: 3
  • Area: From 100
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Opera Suite, 1 King Size bed

  • Max. number of persons: 3
  • Area: From 146
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Presidential Suite, 1 King Size bed

  • Max. number of persons: 3
  • Area: From 377
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Our restaurants and bars

2 ON 988

Type of cuisine: International

An All Day Dining restaurant designed for lively breakfast, lunch, and dinner interactive buffets. Five open kitchens offer raw stations, wood-fire oven, authentic French rotisserie, traditional Chinese kitchen, western kitchen, and pastries and bakeries.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CHINOIS

Type of cuisine: null

Located on the 6th floor, this restaurant will propose a journey through authentic home style and innovative Cantonese cuisine, and will have eight private rooms and a main dining area with a view of the kitchen action.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE GRILL

Type of cuisine: International

Le Grill menu features a wonderful array of succulent steaks from around the world, cooked by a unique technique. Executive Chef's creations complement an ever changing menu revolving around the finest ingredients.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAR-TEA-NI LOUNG

Photo non contractuelle / Strictly non binding

Located in the lobby, the lobby bar will offer a large array of delicious French pastries. Our Tea sommelier will propose a journey through the world of the celebrated green leaves, with a very large selection including some rarities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

8, FAUBOURG BAR AND TERRACE

Photo non contractuelle / Strictly non binding

Decorated as a luxury Parisian apartment, the 8, Faubourg Bar and Terrace is the classiest cocktail bar in town. Innovative cocktail, French style garden terrace and regular trendy events dazzle visitors nightly.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 900

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Sofitel Guangzhou Sunrich

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,318 reviews

tripadvisor

TripAdvisor Rating 5.0/5

4,182 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good stay

Customer review rating 4.6/5

Koci Couples - 26/01/2020 Confirmed reviews ALL

Have a nice stay with my girlfriend. Especially thanks for 阿雅, who was preparing the birthday flowers for us.

Dear Koci, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Amazing luxury

TripAdvisor rating 5.0/5

Lesley F Family - 19/01/2020 TripAdvisor review

I would love to go back!! The most luxurious hotel I stayed in. Very spacious. Everything is just the best - the hotel interiors, the restaurants and the staff. Special thanks to Penny at concierge who was very helpful and friendly to our family. It's a beautiful place to come back to after a day out.

Dear Lesley F, Bonjour! Thank you for taking the time to review our hotel on TripAdvisor. It is our privilege to give a pleasant stay to each of our guests. Your special mention to Guest Relation Penny Peng is definitely an encouragement to her and the entire team to continuously make more unforgettable memories to every guest staying with us. We are glad to know you will return and we await the pleasure to welcome you back soon. Thanks and regards Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Nice Hotel & great service

Customer review rating 4.6/5

Ms. W. Solo - 17/01/2020 Confirmed reviews ALL

Thank you for the great service ,providing delicious foods, executive team staffs are friendly, helpful which give me a deep impression for everything you done. Here,I specially thanks you and your staff - Mr. Jayden Ma and housekeeper has found My “Octopus card” in the room after I checked out and arranged for the courier company to send it back to me immediately.

Dear Ms. W., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also take this opportunity to ask you a favour : would you be so kind to write a review on TripAdvisor for us?TripAdvisor is the world’s largest travel site, helping over 60 million visitors every month plan the perfect trip. Please click the link as below to start your review of Sofitel Guangzhou Sunrich, https://www.tripadvisor.com/Hotel_Review-g298555-d19…-Reviews-Sofitel_Guangzhou_Sunrich-Guangzhou_Guangdong.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Pleasant and excellent service

Customer review rating 4.6/5

Andy K. Business - 09/01/2020 Confirmed reviews ALL

Stayed at the hotel from 1st Jan 2020 to 5th Jan 2020. The great experience starts the moment I stepped foot into the hotel with the check in staff leading me to Club Millesime for a personalised check in. The staff did their best to accommodate my request and they did a great job in making me feel welcomed and recognised. I would like to specially commend Mr. Jayden Ma, stationed at Club Millesime, for his excellent service provided during our stay. His attention to details resulted in a very personalised experience for my business associates and I during our stay. Sofitel Guangzhou Sunrich will be my hotel of choice on my next trip. Thank you and keep up the good job!

Dear Andy K., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our Club Millesime team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also appreciate your constructive feedback to our restaurant and bar service. We are sorry that we cannot meet your expectation and please allow us to express our apologies. Your kind advice have been shared with our relevant department heads, and we are now making the appropriate corrections to the areas that you have noted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Very good and pleasant stay

Customer review rating 4.6/5

Lawrence C. Friends - 04/01/2020 Confirmed reviews ALL

It was good. The only issue I encountered is the lukewarm food and soup during happy hour

Dear Lawrence c., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also appreciate your constructive feedback to foods offering Apero Chic - Sofitel Happy Hour at Club Millesime. Your kind advice has been shared with our Executive Chef and now he is following up with his Culinary team and reviewing the menu. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

very pleasant stay

Customer review rating 4.6/5

Y. H. Families - 03/01/2020 Confirmed reviews ALL

I do not have anything to complain. i love the experience. hotel staff is very attentative. good attitude. facility is perfect.

Dear Y. H., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

The executive floor is wonderful

Customer review rating 4.6/5

T. Solo - 30/12/2019 Confirmed reviews ALL

Albert and Jayden both do a great job

Dear T., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Excellent hotel with centralized conditions

TripAdvisor rating 5.0/5

Weng Cheong Y Couples - 30/12/2019 TripAdvisor review

Amazed with facility and room services. Staff can speak fluent English which hardly can found in China. Excellent!!! Comparing with those luxury branded hotel. Would come here again. Very pleased with the hotel

Dear Weng Cheong Y, Bonjour! Thank you for taking the time to review our hotel on TripAdvisor. We have shared your comments with our team and it has motivated us to continue to serve our guests with consistency and deliver a true Sofitel’s experience to everyone staying with us. We look forward to welcoming you back and being at your service once again soon. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

value for money

Customer review rating 4.6/5

Fai H. Couples - 27/12/2019 Confirmed reviews ALL

good service, great foods, french experience

Dear FAI H., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to invite you to visit our official website www.all.accor.com for your next visit us, and you may also email our Reservation h6… to directly book our hotel. We hope to have an opportunity to take care of you since the beginning of your journey. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Overall its good

Customer review rating 4.6/5

Shane Solo - 26/12/2019 Confirmed reviews ALL

My check in experience was great. Everyone was friendly and professional. The breakfast was nice. However, disappointed with one concierge. I felt like the air condition might broken. I had a chat with a concierge and he didn't do anything. Since its the last night, didn't bother to follow up in the end

Dear Shane, Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Guangzhou Sunrich.We are sorry that our Concierge did not well handle your request; please allow us to express our sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The hotel Chief Concierge has attended to this issue and the hotel engineer has also fixed well air conditioner as your kind notice to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Magnifique!

Customer review rating 4.6/5

Anonymous Solo - 23/12/2019 Confirmed reviews ALL

Fantastic staff at the Club Millesimi especially Albert, Jayden and Jane, and of course, Chef Eddy. Room was well appointed with fast internet and international sockets. The club offerings are fantastic. Keep it up!

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also take this opportunity to ask you a favour : would you be so kind to write a review on TripAdvisor for us?TripAdvisor is the world’s largest travel site, helping over 60 million visitors every month plan the perfect trip. Please click the link as below to start your review of Sofitel Guangzhou Sunrich, https://www.tripadvisor.com/Hotel_Review-g298555-d19…-Reviews-Sofitel_Guangzhou_Sunrich-Guangzhou_Guangdong.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Mr

Customer review rating 4.6/5

S W. Solo - 21/12/2019 Confirmed reviews ALL

Very good. Everything in the room works well. The wifi speed was Super . On the Executive floor - check in and out couldn’t be better. The staff at the executive lounge provided service which is gold standard. Dinner provided at the lounge was great, as was breakfast-I’ve never had better bagel or egg Benedict ever!

Dear S W., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also take this opportunity to ask you a favour : would you be so kind to write a review on TripAdvisor for us?TripAdvisor is the world’s largest travel site, helping over 60 million visitors every month plan the perfect trip. Please click the link as below to start your review of Sofitel Guangzhou Sunrich, https://www.tripadvisor.com/Hotel_Review-g298555-d19…-Reviews-Sofitel_Guangzhou_Sunrich-Guangzhou_Guangdong.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

My home in Guangzhou

Customer review rating 4.6/5

Jp P. Business - 21/12/2019 Confirmed reviews ALL

I truly enjoyed my stay and the exceptional service from the Millesime Club staff

Dear JP P., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also take this opportunity to ask you a favour : would you be so kind to write a review on TripAdvisor for us?TripAdvisor is the world’s largest travel site, helping over 60 million visitors every month plan the perfect trip. Please click the link as below to start your review of Sofitel Guangzhou Sunrich, https://www.tripadvisor.com/Hotel_Review-g298555-d19…-Reviews-Sofitel_Guangzhou_Sunrich-Guangzhou_Guangdong.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Missing nights credit

TripAdvisor rating 5.0/5

44trav Business - 20/12/2019 TripAdvisor review

The plus point - this is a superb property located within business Tian He district . The minus point - the nearest metro station tiyuxilu is 1.5 km away. However, Didi is cheap and easy - thus this location is not exactly a deal breaker. Lobby is spacious and beautifully decorated. Guest room is well appointed and. I was upgraded to a very comfortable suite room. Club Millisime on the 29th Floor is excellent. They serve very well prepared food and free flow of cocktails. The only drawback, the hotel did not credit a proper room nights after my stay. Can't help but feel short-changed. Now, I have to write to Accor to claim my missing nights - which is a HASSLE and a WASTE of time.

Dear 44trav, Bonjour! We welcome all constructive comments, as it helps us to maintain high standards of quality, service and comfort for our guests. We thank you for your loyalty to be ALL member. We are genuinely sorry that we did not input your credits to your ALL account on time. Please contact the hotel directly and we can solve it for you at once. Thank you again for taking the time to highlight this and we are hoping to see you back again soon to witness the improvements we have made. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

SOFITEL hotel experience

TripAdvisor rating 5.0/5

子明 伍 Business - 18/12/2019 TripAdvisor review

Very good location & environment. Good room & service. I’d recommend to my friends. Price could be a bit lower. How about shuttle bus to and from the airport? Transportation seems to be its weak link.

Dear 子明 伍, Bonjour! We appreciate very much your kind words to describe our hotel, which we have shared with our team. Your kind suggestion to shuttle bus at the airport has been also shared with the Management Team. Thank you for your recommendation on your review, and we are looking forward to being at your service once again soon. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

My home in Guangzhou

TripAdvisor rating 5.0/5

Jean_Pierre512 Business - 18/12/2019 TripAdvisor review

I truly enjoy the personal touch every time I come to the Guangzhou Sofitel. The staff earned my loyalty and I would not think of staying anywhere else. You must upgrade yourself to the executive club level if your membership level does not give you access to it as it will make your stay very special. The food is first class throughout the facility from the Chinese restaurant to the Grill Steakhouse.

Dear Jean_Pierre512, Bonjour and thank you for your continuous loyalty and for choosing Sofitel when visiting Guangzhou, and we appreciate your kind feedback on TripAdvisor to Club Millésime team. Your satisfaction is our reward and also a great motivation for the entire team to continually work harder every day to increase loyalty of valuable guest as yourself. We also glad to know you enjoyed your dinner and like the foods at hotel 6th floor steak house Le Grill. We thank you for your loyalty and we are looking forward to welcoming you back 'home' very soon. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Waited too long and forgetful stuffs

TripAdvisor rating 5.0/5

Choon San K Friends getaway - 13/12/2019 TripAdvisor review

I was at the 988 cafe very early in the morning on the 9 Dec, the manager said it wasnt ready yet, it will be ready at 630am. so I waited, end up she forgotten to tell me that the breakfast is ready till i got to ask her again! I am rushing for my flight yet she behave like that, this wasnt the first time she is like that! Furthermore the check in was super slow although I have check in online, and it said my room keys will be prepared ahead end up it wasnt done at all. The TV entertainment sucks and the wifi isnt working even when i reported it......

Dear Choon San K, Bonjour! Thank you for your comments. We are sorry to read that you did not enjoy your stay with us. The experience you described causes us concern. It does not represent the quality of service we strive for at our hotel on breakfast, check-in and facility, and for that we apologise. We have reviewed your feedback in detail with our Director of F&B and Director of Rooms and we can assure you that the necessary steps are being taken to avoid such situations from happening again. We hope that you will give us the opportunity to serve you better on your next visit. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Great Guest Services

Customer review rating 4.6/5

Timothy L. Business - 12/12/2019 Confirmed reviews ALL

Great welcoming feeling from my first step out of the car into hotel. Reception was very courteous and had my check in completed without fuzz in a couple of minutes. The room was very comforting, although the scale in the bathroom wasn't working which may not be a bad thing as your restaurants does easily give me an extra couple of kilos during my stay. My special recommendations to your team does have to be to both Cynthia and Daisy whom I've met in your lobby, friendly and helpful letting me know about the hotel facilities. I'm sure many other guests will feel the same as this is the main reason why I have booked into Sofitel when I come back to Guangzhou. Many thanks again for a lovely stay and I will be making Sofitel Guangzhou my only choice of hotel when I visit next.

Dear Timothy L., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to invite you to visit our official website www.accorhotels.com for your next visit us, and you may also email our Reservation h6… to directly book our hotel. We hope to have an opportunity to take care of you since the beginning of your journey. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Comfortable and clean rooms, excellent service

TripAdvisor rating 5.0/5

antho_gz Business - 08/12/2019 TripAdvisor review

Comfortable and clean rooms. Excellent services provided by the staff. Special thanks to Michelle Mi (Duty Manager) who has been very helpful in solving a situation, and to Albert and Fine from the Club Millésime for their professionalism and services.

Dear antho_gz, Bonjour! Thank you for taking the time to review our hotel on TripAdvisor. We are thankful for your specific recognition to Duty Manager Michelle Mi, Guest Relation Manager Fine Zhang and Club Millésime team Albert Li. It is a great encouragement for all of them and also to the entire team for continually make our guests Feel Welcome and Valued. We are glad to know you have a comfortable stay with us, and we are looking forward to welcoming you back soon. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

The Sofitel provided me a home away form home.

Customer review rating 4.6/5

C. J. Business - 02/12/2019 Confirmed reviews ALL

I can not emphasise enough how fabulous my stay at the Sofitel Guangzhou Sunrich was. The hotel is stunning, the service is incredible, all the staff are amazing, the food is wonderful, the rooms are fantastic and so spacious and my overall stay had no fault whatsoever. Thank you Amanda, Fann and the entire team for making sure everything was perfect. You have a customer for life :)

Dear C. J., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich
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