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Sofitel Guangzhou Sunrich Hotel 5 stars

Customer review rating (ALL Rating) 4.7/5 4,962 reviews

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Sofitel Guangzhou Sunrich
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+ 21 Services

Hotel extras

  • 5-min drive from East Railway Station and 40-min from airport.

  • Adjacent to the famous tourist attractions

  • Exclusive L'Occitane and Lavin toiletries

  • Magnificent cuisine in 5 featured restaurants and bars.

  • Blend of French Art de Vivre and Guangzhou local refinement.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Guangzhou Sunrich

988 Guangzhou Da Dao Zhong
Tianhe District
510620 guangzhou
china

Tel: +862038838888

Fax: (+86)20/38833333

Check-in from 14h00

Check out up to 12h00

  • By plane

    CANTON BAIYUN At 35km / 21.75 miles

  • By plane

    GUANGZHOU BAIYUN INTL At 45km / 27.96 miles

  • By train

    E RAILWAY STATION At 1.5km / 0.93 miles

  • By train

    EAST RAILWAY At 1.5km / 0.93 miles

GPS :23.138408, 113.315649

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • 2 Bars
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 17 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 493 rooms
    • One room for people with reduced mobility
    • No family room
    • 20 connecting rooms
    • No non-smoking room
    • 31 floors
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Indoor Parking Additional charge
    • On site
    • 300 parking spaces
    • Public
    • Parking opened 24/7
    • Parking with security service
Well-being
  • In Door Swimming Pool
    • Covered
    • On site
  • So Fit
    • On site
    • Massage
    • Sauna room
    • Turkish Steambath

Our accommodation(s)

Discover the definition of luxury at this opulent Guangzhou hotel. All rooms are sleek and stylish with Parisian accents and unique design touches, state-of-the-art Bose technology, and spacious bathrooms with rain showers and television mirrors

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 900 m²

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Sofitel Guangzhou Sunrich

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,962 reviews

TripAdvisor Rating 5.0/5

5,600 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Lovely hotel and food!!

TripAdvisor rating 4.0/5

Meany-10 20/10/2021 TripAdvisor review

spent the weekend in Guangzhou and stayed at the Sofitel. Its in a very accessible location and the hotel is smartly presented. The staff we pleasant and helpful although the check in desk didn't explain clearly the benefits of membership to which I am a diamond member. Most staff were friendly particularly Caven Wu (Concierge) was extremely friendly and helpful. The breakfast was extremely enjoyable with lots of choices. I went to the Grill for dinner and enjoyed a really nice steak and although they didn't have a lot of choice of wine, they did price match which made me feel happy. Overall, the hotel is nice but I didn't feel like a special customer. After spending the whole year using Accor hotels and being at their top level membership, I would expect them to know me a little better than a normal customer. If your looking for a nice hotel with good food and rooms, then this matches that. I would stay here again especially for the room and food.

Dear Guest, Bonjour! Thank you for your loyalty to be Accor ALL Diamond member. We very much appreciate your kind words and giving us your constructive feedbacks. We are sorry for reading your disappointments to our services. We have spoken with our Front Office Manager in order to improve our services to give our loyalty members more memorable experiences. Director of F&B will also review the hotel wine list as your kind advice. Thank you again for taking the time to highlight this and we are hoping to see you back again soon to witness the improvements we have made. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Great Stay

Customer review rating 5.0/5

Nicolas Couples - 07/10/2021 Confirmed reviews ALL

Very nice hotel, great service.

Dear Nicolas, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. We have share your comments with our team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Treated like royalty on our anniversary

Customer review rating 5.0/5

Samuel J. R. Couples - 08/08/2021 Confirmed reviews ALL

This was an extremely special occasion for us as it was our 10th wedding anniversary, and we were married in the Sofitel guangzhou 10 years ago. It was special to come back to the same place to celebrate together. The service was absolutely phenomenal and all staff went out of their way to make this time a memorable and luxurious experience. The food and drink was outstanding, particularly the beef cooked by the new head chef. Genuinely an excellent experience all round. The room was sublime: spacious clean and comfortable and the L’Occitane shower gels werr also a very nice touch not found in any other hotel.

Dear Samuel James R., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Good choise

Customer review rating 5.0/5

Tong Business - 25/03/2021 Confirmed reviews ALL

Its appreciative that my room upgraded to a wonderful suite. thanks to Angel, for the last time your served me as feel at home.

Dear Tong, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Fantastic Service

Customer review rating 5.0/5

Ross Friends - 10/03/2021 Confirmed reviews ALL

I had a fantastic stay with Sofitel Guangzhou. Maeve and Julia were two Administrative Assistants that helped me greatly and without them my stay would have been much more difficult. They were helpful and were able to help translate and answer questions for me. I would highly recommend this hotel based off my experience with these two. The facilities are very nice and the staff are all well mannered and helpful.

Dear Ross, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to invite you to visit our official website www.all.accor.com for your next visit us, and you may also email our Reservation h6… to directly book our hotel. We hope to have an opportunity to take care of you since the beginning of your journey. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

I never changed to other hotel for last 3-4 years

TripAdvisor rating 5.0/5

Worldtravel-Derek Business - 08/03/2021 TripAdvisor review

Very warm welcome hotel for me. Specially the executive lounge in 29fl. Very good service, thanks for Miss Jaden Lin and her team provide me an unforgotten memory. Thanks for Mr. William Chea. He managed this hotel in a very good condition.

Dear Worldtravel-Derek, Bonjour! Thank you for taking the time to review our hotel on TripAdvisor once again. General Manager Mr. Chea has celebrated your enjoyment with the entire team in the hotel. It is a great honour for our team to read such comments and your satisfaction is our reward. We are thankful for your specific recognition to Jayden Ma. Your kind words are definitely a great encouragement for him and also to the entire team for continually make our guests Feel Welcome and Valued. We thank you for your loyalty once again, and we await the pleasure to welcome you back soon. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Good experience

Customer review rating 4.5/5

Haohan Z. Families - 05/03/2021 Confirmed reviews ALL

the room is quite big and nice, lots of options for breakfast

Dear haohan z., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback.Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Fantastic

Customer review rating 5.0/5

T. W. L. Business - 15/01/2021 Confirmed reviews ALL

Very excellent when stay in ur hotel, nice breakfast experience, nice service from all of u, mostly the reception KIMMY WEI treat me like friend, let me feel very friendly and comfortable.nice worker that I never meet before.

Dear T. WEE L., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to invite you to visit our official website www.all.accor.com for your next visit us, and you may also email our Reservation h6… to directly book our hotel. We hope to have an opportunity to take care of you since the beginning of your journey. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Always my first choice in Guangzhou

Customer review rating 5.0/5

Another G. S. A. A. M. F. C. I. G. Business - 03/01/2021 Confirmed reviews ALL

I thoroughly enjoyed my stay this time, not to my surprise. The usual drill is fine: nice lounge, great service, etc. But what I really wanted to write about is how I was greatly assisted when I just entered the lounge for check in, only to find that I had left my phone in the DIDI ride. The lounge staff went out of his way to call DIDI center on my behalf and then also talk to the driver and concierge later to have helped me retrieve my phone effortlessly. All i had to do literally was just to sit and wait. What a lifesaver! This has once again reaffirmed my confidence in this property as my first choice in Guangzhou.

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Great service!

TripAdvisor rating 5.0/5

fificHongKong Business - 24/12/2020 TripAdvisor review

It was one of my last business trip of the year. I have not been back to the hotel for at least the last 3 years, and yet the service and the room were as great as before; especially the service at the club lounge.Angel, Albert, Jayden, Hannah and Jelly are very attentive and accommodative. Enjoyed the stay!

Dear fificHongKong, Bonjour! We appreciate your time to review our hotel. We thank you for your loyalty to choose our hotel once again when visiting Guangzhou. Your special mention to Club Millésime staff Angel Xu, Albert Li, Jayden Ma, Hannah Zhang and Jelly Chen is definitely an encouragement to the entire team to continuously make more unforgettable memories to every guest staying with us. We are glad to know you enjoyed your stay at Club Millésime, and we look forward for your next visit. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

very friendly hotel staff

Customer review rating 5.0/5

Xiaowei M. Business - 23/12/2020 Confirmed reviews ALL

the executive lounge staff are very friendly and helpful. Especially, Angel, Jayden, Albert and Jelly who demonstrated professional skill from check in and throughout the stay period. They are friendly and attentive which make the guest feel comfortable as at the home.

Dear Xiaowei M., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Well serve

Customer review rating 4.0/5

Ruonan Couples - 21/12/2020 Confirmed reviews ALL

The third booking. Well serve.

Dear Ruonan, Bonjour！We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. We notice your kind advise us 'Not enough seats on Sunday morning. Keep wating for a while' for our improvement. May we kindly ask you if you would be able to describe where 'not enough seats' and what else could we do to enlighten your stay with us in the future? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Services on the 29th floor

Customer review rating 5.0/5

D. Y. Business - 20/12/2020 Confirmed reviews ALL

Excellent services being provided by the people on this floor (29th floor). I was well being taken care of during y stay during these five days. People included Jaden, Albert and Angela. Many thanks

Dear D. Y., Bonjour! We thanks for your loyalty to be ALL Diamond member and We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich once again. It is always a pleasure to receive positive feedback. IYour comments have been shared with our Club Millesime Jayden Ma, Albert Li and Angel Xu. It sure that this feedback will serve as an encouragement to all of them and our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Fantastic example of Sofitel Excellence

TripAdvisor rating 5.0/5

Brent L 19/11/2020 TripAdvisor review

Well situated within Tianhe district, this Sofitel really impressed me! Loved the treatment we received from the Club Millésime team who made sure we had a luxurious and relaxing stay. Lounge food was of high quality and the breakfast menu is really excellent. Happy hour also was just perfect. The level of English spoken by staff is much higher than at some other properties I have visited in China, which is a definite plus. The indoor pool and gym are quite nice as well. I am so glad I booked and will be back again.

Dear Brent L, Bonjour! Thank you for your amazing remarks, which we have shared with our team. We also would like to thank you for your special recognition about our staff attentive service to you. Also thank you for highlighting that Sofitel is a French luxury hotel brand introducing to every single guests the passion for gastronomy in an art deco environment. We are very pleased to hear that you enjoyed your stay, and we are looking forward to welcoming you back soon. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

good stay

Customer review rating 5.0/5

Shunqing H. Business - 13/11/2020 Confirmed reviews ALL

very good

尊敬的 shunqing h.： Bonjour, 您好！感谢惠赐有关下榻广州圣丰索菲特大酒店的宝贵意见。听到您对我们工作的肯定，十分开心。 您的意见已与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，相信这个反馈已给了我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 李明嘉 宾客体验总监 广州圣丰索菲特大酒店

Professional services at executive lounge

TripAdvisor rating 5.0/5

HYSZ2020 Business - 08/11/2020 TripAdvisor review

When coming to GZ, I mostly stay at Sofitel Sunrich GZ. The executive lounge at 29/F is led by Ms. Sasha (莎莎), who is new to the lounge this year, but I found out that she picked up things very quick and clearly know the needs of frequent travelers such as me. She can help you sort out solutions for all important or trivial problems, and provide great hospitality to you. The hardware may not be as new as those newly opened hotels during these few years in GZ, however, the services and quality must be among the best! Thank you so much for Sasha's team namely Angel, Jayden, Jessica, Nana, Albert, Candice, Hannah and George. Last but not least, the chefs inside the kitchen play an important role in preparing high standard foods and meals to guests at executive lounge, thank you so much. I highly recommend you guys come and try!

Dear HYSZ2020, Bonjour! We appreciate your time to review our hotel and thank you very much for your recommendation. We are very pleased to know that you have a great tour in Guangzhou. Your acknowledgement of Sasha Shi, Club Millésime Manager and her team members Angel Xu, Jayden Ma, Jessica Shang, Nana Tang, Albert Li, Candice Yang, Hannah Zhang and George Zhao is definitely a great motivation to both of them and the entire hotel staff to keep up our enthusiasm to continually work hard to provide more unforgettable experiences to our guests. We also thank for your recognition to the Culinary team exclusively serving Club Millésime Lounge. We await the pleasure to welcome you back soon. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Good overall

Customer review rating 4.0/5

闫. Couples - 03/11/2020 Confirmed reviews ALL

The accommodation experience is good on the whole, and it will be better if the entertainment facilities such as TV become more modern and digital.

Dear 闫., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your kind advice to TV entertainment facilities has been also shared with the Department Heads. We would like to invite you to visit our official website www.all.accor.com for your next visit us, and you may also email our Reservation h6… to directly book our hotel. We hope to have an opportunity to take care of you since the beginning of your journey. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Good location, nice service

Customer review rating 4.5/5

C. W. D. Couples - 31/10/2020 Confirmed reviews ALL

Happy stay for a week

Dear C. wing d., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Very good impression

Customer review rating 5.0/5

Zifan H. Business - 31/10/2020 Confirmed reviews ALL

After a terrible stay at Sofitel Beijing, i arrived Sofitel Guangzhou. The lobby was huge and bright. Check in was quick and upgrade my room to a lovely suite at 26th floor. Welcomed by Oscar Chen, a very friendly guy. The suite was great, although some hardware was little bit old, but totally were good. The best part during my stay was the Club Millésime. Service was the top standard, food qualities were good, i had breakfast and happy hour during my stay, which was one of the best part of a day. Nice chat with Jayden and Sasha in the lounge. Jessica, George, Hannah, Candice, Angel, Nana and Albert were also very good. Sofitel Guangzhou is a truly flagship Sofitel in China, I will continue support it.

Dear Zifan H., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with Oscar Chen, Director of Rooms and his team members. It is always a great reward for the entire team when our guests are satisfied. Your specific recognition to Club Millésime is a great motivation to the entire hotel team in to keep their service standards high and continuously provide to every guest a Feel Welcome experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Very good experience

TripAdvisor rating 5.0/5

380242150 Business - 14/07/2020 TripAdvisor review

The entire team here is very considerate and hospitable during the stay. The service is seamless and welcoming. I really enjoyed spending time at the executive lounge. The team there made me feel at home all the time

Dear Guest, Bonjour! Thank you for your great words, which have been shared with the hotel entire team. We appreciate that you took some of your time to provide us your feedback on TripAdvisor, and we await the pleasure to welcome you back very soon. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

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