Sofitel Guangzhou Sunrich Hotel 5 stars

Name: Sofitel Guangzhou Sunrich
Address: GUANGZHOU, 510620, CHINA
Telephone: (+86)20/38838888
Rating: 4.7

Customer review rating 4.7/5 4,897 reviews

ALLSAFE approved hotel

Best price guarantee

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+ 17 Services

Sofitel Guangzhou Sunrich Hotel

French luxury and local cuisine in the world's most exciting city

Sofitel Guangzhou Sunrich is strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou. Step into any of the 493 lavish rooms and suites of our 5-star luxury hotel to find yourself in a private setting that blends modern Parisian design with the vibrance of Chinese heritage. Modern red sculptures and decor sit above carpets woven with French poetry. Bathrooms indulge you with the L'Occitane and Lanvin products. Breathtaking views of the city stretch before you.

Hotel extras

5-min drive from East Railway Station and 40-min from airport.
Adjacent to the famous tourist attractions
Exclusive L'Occitane and Lavin toiletries
Magnificent cuisine in 5 featured restaurants and bars.
Blend of French Art de Vivre and Guangzhou local refinement.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas Free WiFi in public area.
- WIFI in your room
- WIFI access
Parking
- Private indoor parking
- Private outdoor parking
- Private enclosed outdoor parking
- Public indoor parking
- Bus/coach parking area
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- Chinese Mandarin
- English
Reception open 24 hours a day
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 8AM (Paying) Arriving on an early flight? You room will be waiting for you if you choose this option. From 8 am on, enjoy the privacy and comfort of your room and "wellness" bathroom. Let the relaxation begin!
- LATE CHECK-OUT UP TO 5PM (Paying) Prolong your relaxation and opt to keep your room until 5 pm. Enjoy one more shower or a nap before checking out. A must for a magnifique stay!
Dry cleaning / Ironing
Boutiques/shopping
- Cash machine
- Currency exchange
- Beauty salon
- Gift shop/newspaper shop
- Hairdressing salon
Concierge

Indoor heated pool
Fitness centre
Well-being
- Hammam
- Massage (Paying)
- Sauna
Table tennis

Breakfast Paying
3 Restaurant(s)
2 Bar(s)
Room service
- Hot meals
- Cold snacks

17 Meeting room(s)
Conventions hotel
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 12h00

In summary

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Bar
Meeting rooms

- Reduced mobility Facilities
- Wheelchair accessible hotel
- Express check-in
- Express check-out
- High Speed WiFi
- High Speed internet
- High speed transmission line
- WiFi at the hotel
- WiFi in the communal areas

Accessibility
- Reduced mobility Facilities
- Wheelchair accessible hotel
Check In & Check-out facilities
- Express check-in
- Express check-out
Wi-Fi
- High Speed WiFi
- High Speed internet
- High speed transmission line
- WiFi at the hotel
- WiFi in the communal areas

- 300 parking spaces
- On site
- Parking opened 24/7
- Parking with security service
- Public

Indoor Parking (Extra)
- 300 parking spaces
- On site
- Parking opened 24/7
- Parking with security service
- Public

2 Bar(s)
3 Restaurant(s)
Buffet (Extra)
- Cold snacks
- Hot meals

2 Bar(s)
3 Restaurant(s)
Breakfast (Extra)

Buffet (Extra)
Room service
- Cold snacks
- Hot meals

- Covered
- On site
- Jacuzzi/Whirlpool bath
- Massage
- Sauna room
- Turkish Steambath

In Door Swimming Pool
- Covered
- On site
So Fit
- Jacuzzi/Whirlpool bath
- Massage
- Sauna room
- Turkish Steambath

17 Meeting room(s)
Business center with support staff
Meeting rooms

17 Meeting room(s)
Business Center

Business center with support staff
Meeting rooms

Table tennis

Sports activities

Table tennis

- Air Conditioning
- Dry cleaning / Ironing
- 1 room for people with reduced mobility
- 20 connecting rooms
- 31 floors
- 493 rooms
- Chinese Mandarin
- English
- Concierge
- Currency exchange
- Safe deposit box at reception
- Shoe shine machine

Hotel Services And Equipments
- Air Conditioning
- Dry cleaning / Ironing
Hotel informations
- 1 room for people with reduced mobility
- 20 connecting rooms
- 31 floors
- 493 rooms
Languages spoken at the hotel
- Chinese Mandarin
- English
Services available at reception
- Concierge
- Currency exchange
- Safe deposit box at reception
- Shoe shine machine

Hotel location

Sofitel Guangzhou Sunrich

988 Guangzhou Da Dao Zhong
Tianhe District
510620 guangzhou
china

Tel: +862038838888

Fax: (+86)20/38833333

Check-in from 14h00

Check out up to 12h00

By plane
CANTON BAIYUN At 35km / 21.75 miles
By plane
GUANGZHOU BAIYUN INTL At 45km / 27.96 miles
By train
E RAILWAY STATION At 1.5km / 0.93 miles
By train
EAST RAILWAY At 1.5km / 0.93 miles

GPS :23.138408, 113.315649

Our accommodation(s)

Discover the definition of luxury at this opulent Guangzhou hotel. All rooms are sleek and stylish with Parisian accents and unique design touches, state-of-the-art Bose technology, and spacious bathrooms with rain showers and television mirrors

SUPERIOR ROOM, 1 King Size Bed

Max. number of persons: 3
Area: From 45 m² / 484 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Pillow Menu(...)

SUPERIOR ROOM, 2 Single Beds

Accessible room

Max. number of persons: 3
Area: From 45 m² / 484 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Pillow Menu(...)

Magnifique Room 1 King-size Bed

Max. number of persons: 3
Area: From 45 m² / 484 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Pillow Menu(...)

Magnifique Room 2 Single Bed

Max. number of persons: 3
Area: From 45 m² / 484 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Pillow Menu(...)

LUXURY ROOM, 1 King Size Bed

Max. number of persons: 3
Area: From 60 m² / 646 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Pillow Menu(...)

Premium Luxury 1 King-size Bed

Max. number of persons: 3
Area: From 60 m² / 646 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Pillow Menu
Coffee/tea making facilities
Ironing board and flat-iron(...)

SUPERIOR ROOM CLUB MILLESIME, 1 King Size Bed

Max. number of persons: 3
Area: From 45 m² / 484 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Pillow Menu(...)

LUXURY ROOM CLUB MILLESIME, 1 King Size Bed

Max. number of persons: 3
Area: From 60 m² / 646 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Pillow Menu(...)

Our restaurants and bars

2 ON 988

Type of cuisine: International

An All Day Dining restaurant designed for lively breakfast, lunch, and dinner interactive buffets. Five open kitchens offer raw stations, wood-fire oven, authentic French rotisserie, traditional Chinese kitchen, western kitchen, and pastries and bakeries.

Monday 12:00 - 14:30
Tuesday 12:00 - 14:30
Wednesday 12:00 - 14:30
Thursday 12:00 - 14:30
Friday 12:00 - 14:30
Saturday 12:00 - 14:30
Sunday 12:00 - 14:30

LE GRILL

Type of cuisine: International

Le Grill menu features a wonderful array of succulent steaks from around the world, cooked by a unique technique. Executive Chef's creations complement an ever changing menu revolving around the finest ingredients.

Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed

LE CHINOIS

Type of cuisine: Chinese

Located on the 6th floor, this restaurant will propose a journey through authentic home style and innovative Cantonese cuisine, and will have ten private rooms and a main dining area with a view of the kitchen action.

Monday 11:30 - 14:30
Tuesday 11:30 - 14:30
Wednesday 11:30 - 14:30
Thursday 11:30 - 14:30
Friday 11:30 - 14:30
Saturday 11:30 - 14:30
Sunday 11:30 - 14:30

8, FAUBOURG BAR AND TERRACE

Decorated as a luxury Parisian apartment, the 8, Faubourg Bar and Terrace is the classiest cocktail bar in town. Innovative cocktail, French style garden terrace and regular trendy events dazzle visitors nightly.

Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed

MAR-TEA-NI LOUNG

Located in the lobby, the lobby bar will offer a large array of delicious French pastries. Our Tea sommelier will propose a journey through the world of the celebrated green leaves, with a very large selection including some rarities.

Monday 11:00 - 01:00
Tuesday 11:00 - 01:00
Wednesday 11:00 - 01:00
Thursday 11:00 - 01:00
Friday 11:00 - 01:00
Saturday 11:00 - 01:00
Sunday 11:00 - 01:00

Your meetings and events

Our meeting rooms

Number of meeting rooms: 17
Maximum size: 900 m²
Maximum capacity: 1000 people
Maximum banquet capacity: 400 people

Find out more

Good choise

Tong Business - 25/03/2021 Confirmed reviews ALL

Its appreciative that my room upgraded to a wonderful suite. thanks to Angel, for the last time your served me as feel at home.

Dear Tong, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Fantastic Service

Ross Friends - 10/03/2021 Confirmed reviews ALL

I had a fantastic stay with Sofitel Guangzhou. Maeve and Julia were two Administrative Assistants that helped me greatly and without them my stay would have been much more difficult. They were helpful and were able to help translate and answer questions for me. I would highly recommend this hotel based off my experience with these two. The facilities are very nice and the staff are all well mannered and helpful.

Dear Ross, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to invite you to visit our official website www.all.accor.com for your next visit us, and you may also email our Reservation h6… to directly book our hotel. We hope to have an opportunity to take care of you since the beginning of your journey. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

I never changed to other hotel for last 3-4 years

Worldtravel-Derek Business - 08/03/2021 TripAdvisor review

Very warm welcome hotel for me. Specially the executive lounge in 29fl. Very good service, thanks for Miss Jaden Lin and her team provide me an unforgotten memory. Thanks for Mr. William Chea. He managed this hotel in a very good condition.

Dear Worldtravel-Derek, Bonjour! Thank you for taking the time to review our hotel on TripAdvisor once again. General Manager Mr. Chea has celebrated your enjoyment with the entire team in the hotel. It is a great honour for our team to read such comments and your satisfaction is our reward. We are thankful for your specific recognition to Jayden Ma. Your kind words are definitely a great encouragement for him and also to the entire team for continually make our guests Feel Welcome and Valued. We thank you for your loyalty once again, and we await the pleasure to welcome you back soon. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Good experience

Haohan Z. Families - 05/03/2021 Confirmed reviews ALL

the room is quite big and nice, lots of options for breakfast

Dear haohan z., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback.Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Fantastic

T. W. L. Business - 15/01/2021 Confirmed reviews ALL

Very excellent when stay in ur hotel, nice breakfast experience, nice service from all of u, mostly the reception KIMMY WEI treat me like friend, let me feel very friendly and comfortable.nice worker that I never meet before.

Dear T. WEE L., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to invite you to visit our official website www.all.accor.com for your next visit us, and you may also email our Reservation h6… to directly book our hotel. We hope to have an opportunity to take care of you since the beginning of your journey. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Always my first choice in Guangzhou

Another G. S. A. A. M. F. C. I. G. Business - 03/01/2021 Confirmed reviews ALL

I thoroughly enjoyed my stay this time, not to my surprise. The usual drill is fine: nice lounge, great service, etc. But what I really wanted to write about is how I was greatly assisted when I just entered the lounge for check in, only to find that I had left my phone in the DIDI ride. The lounge staff went out of his way to call DIDI center on my behalf and then also talk to the driver and concierge later to have helped me retrieve my phone effortlessly. All i had to do literally was just to sit and wait. What a lifesaver! This has once again reaffirmed my confidence in this property as my first choice in Guangzhou.

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Great service!

fificHongKong Business - 24/12/2020 TripAdvisor review

It was one of my last business trip of the year. I have not been back to the hotel for at least the last 3 years, and yet the service and the room were as great as before; especially the service at the club lounge.Angel, Albert, Jayden, Hannah and Jelly are very attentive and accommodative. Enjoyed the stay!

Dear fificHongKong, Bonjour! We appreciate your time to review our hotel. We thank you for your loyalty to choose our hotel once again when visiting Guangzhou. Your special mention to Club Millésime staff Angel Xu, Albert Li, Jayden Ma, Hannah Zhang and Jelly Chen is definitely an encouragement to the entire team to continuously make more unforgettable memories to every guest staying with us. We are glad to know you enjoyed your stay at Club Millésime, and we look forward for your next visit. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

very friendly hotel staff

Xiaowei M. Business - 23/12/2020 Confirmed reviews ALL

the executive lounge staff are very friendly and helpful. Especially, Angel, Jayden, Albert and Jelly who demonstrated professional skill from check in and throughout the stay period. They are friendly and attentive which make the guest feel comfortable as at the home.

Dear Xiaowei M., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Well serve

Ruonan Couples - 21/12/2020 Confirmed reviews ALL

The third booking. Well serve.

Dear Ruonan, Bonjour！We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. We notice your kind advise us 'Not enough seats on Sunday morning. Keep wating for a while' for our improvement. May we kindly ask you if you would be able to describe where 'not enough seats' and what else could we do to enlighten your stay with us in the future? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Services on the 29th floor

D. Y. Business - 20/12/2020 Confirmed reviews ALL

Excellent services being provided by the people on this floor (29th floor). I was well being taken care of during y stay during these five days. People included Jaden, Albert and Angela. Many thanks

Dear D. Y., Bonjour! We thanks for your loyalty to be ALL Diamond member and We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich once again. It is always a pleasure to receive positive feedback. IYour comments have been shared with our Club Millesime Jayden Ma, Albert Li and Angel Xu. It sure that this feedback will serve as an encouragement to all of them and our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Fantastic example of Sofitel Excellence

Brent L 19/11/2020 TripAdvisor review

Well situated within Tianhe district, this Sofitel really impressed me! Loved the treatment we received from the Club Millésime team who made sure we had a luxurious and relaxing stay. Lounge food was of high quality and the breakfast menu is really excellent. Happy hour also was just perfect. The level of English spoken by staff is much higher than at some other properties I have visited in China, which is a definite plus. The indoor pool and gym are quite nice as well. I am so glad I booked and will be back again.

Dear Brent L, Bonjour! Thank you for your amazing remarks, which we have shared with our team. We also would like to thank you for your special recognition about our staff attentive service to you. Also thank you for highlighting that Sofitel is a French luxury hotel brand introducing to every single guests the passion for gastronomy in an art deco environment. We are very pleased to hear that you enjoyed your stay, and we are looking forward to welcoming you back soon. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

good stay

Shunqing H. Business - 13/11/2020 Confirmed reviews ALL

very good

尊敬的 shunqing h.： Bonjour, 您好！感谢惠赐有关下榻广州圣丰索菲特大酒店的宝贵意见。听到您对我们工作的肯定，十分开心。您的意见已与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，相信这个反馈已给了我们所有的员工带来莫大的鼓舞。再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。谨启李明嘉宾客体验总监广州圣丰索菲特大酒店

Professional services at executive lounge

HYSZ2020 Business - 08/11/2020 TripAdvisor review

When coming to GZ, I mostly stay at Sofitel Sunrich GZ. The executive lounge at 29/F is led by Ms. Sasha (莎莎), who is new to the lounge this year, but I found out that she picked up things very quick and clearly know the needs of frequent travelers such as me. She can help you sort out solutions for all important or trivial problems, and provide great hospitality to you. The hardware may not be as new as those newly opened hotels during these few years in GZ, however, the services and quality must be among the best! Thank you so much for Sasha's team namely Angel, Jayden, Jessica, Nana, Albert, Candice, Hannah and George. Last but not least, the chefs inside the kitchen play an important role in preparing high standard foods and meals to guests at executive lounge, thank you so much. I highly recommend you guys come and try!

Dear HYSZ2020, Bonjour! We appreciate your time to review our hotel and thank you very much for your recommendation. We are very pleased to know that you have a great tour in Guangzhou. Your acknowledgement of Sasha Shi, Club Millésime Manager and her team members Angel Xu, Jayden Ma, Jessica Shang, Nana Tang, Albert Li, Candice Yang, Hannah Zhang and George Zhao is definitely a great motivation to both of them and the entire hotel staff to keep up our enthusiasm to continually work hard to provide more unforgettable experiences to our guests. We also thank for your recognition to the Culinary team exclusively serving Club Millésime Lounge. We await the pleasure to welcome you back soon. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Good overall

闫. Couples - 03/11/2020 Confirmed reviews ALL

The accommodation experience is good on the whole, and it will be better if the entertainment facilities such as TV become more modern and digital.

Dear 闫., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your kind advice to TV entertainment facilities has been also shared with the Department Heads. We would like to invite you to visit our official website www.all.accor.com for your next visit us, and you may also email our Reservation h6… to directly book our hotel. We hope to have an opportunity to take care of you since the beginning of your journey. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Good location, nice service

C. W. D. Couples - 31/10/2020 Confirmed reviews ALL

Happy stay for a week

Dear C. wing d., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Very good impression

Zifan H. Business - 31/10/2020 Confirmed reviews ALL

After a terrible stay at Sofitel Beijing, i arrived Sofitel Guangzhou. The lobby was huge and bright. Check in was quick and upgrade my room to a lovely suite at 26th floor. Welcomed by Oscar Chen, a very friendly guy. The suite was great, although some hardware was little bit old, but totally were good. The best part during my stay was the Club Millésime. Service was the top standard, food qualities were good, i had breakfast and happy hour during my stay, which was one of the best part of a day. Nice chat with Jayden and Sasha in the lounge. Jessica, George, Hannah, Candice, Angel, Nana and Albert were also very good. Sofitel Guangzhou is a truly flagship Sofitel in China, I will continue support it.

Dear Zifan H., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with Oscar Chen, Director of Rooms and his team members. It is always a great reward for the entire team when our guests are satisfied. Your specific recognition to Club Millésime is a great motivation to the entire hotel team in to keep their service standards high and continuously provide to every guest a Feel Welcome experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Good clean room , service desk , front office very helpful

Wm Families - 24/10/2020 Confirmed reviews ALL

Satisfied

Dear WM, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

good location, great experience

Joanna H. Couples - 22/10/2020 Confirmed reviews ALL

Everyone is very polit and I’m really enjoy my staying in Sofitel

Dear Joanna H., Bonjour！We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Extremely Dissatisfied

Yan L. Friends - 21/10/2020 Confirmed reviews ALL

very bad experience！ When I left your hotel on Oct. 16，I knocked into the revolving door， which caused great injuries on my nose！There is not any sign and everybody could think it open！But your guys refused to negotiate with me，actually with asuming manners！Please give me a feedback

Dear Yan L., Bonjour! Thank you for participating into Sofitel guest satisfaction survey. We are sorry for this incident and we wish you a quick recovery. We care your staying with us. Our Front Office Manager has been following up your situation personally and shared your feeling and requests with the hotel management team since this incident was happened. Please allow us to express our sincere sympathy once again. We understand your feeling and we have agreed to your original request as the communication with you this week. We take this matter seriously, you may contact our Front Office Manager or me directly to discuss further. We would like to reiterate our commitment to put the safety and security of guests as our highest priority. The revolving door is inspected, maintained and protected regularly by the hotel technicians and expertise. Caution signs are adhered surrounding the revolving door. The high standards of Accor safety instructions enable us to provide our guests with safe and security environment. We hope you recover soon. We are looking forward to welcoming you again at Sofitel Guangzhou Sunrich. Sincerely, Mingka L. Director of Guest Experience Sofitel Guangzhou Sunrich

Fantastic stay!

James Families - 12/10/2020 Confirmed reviews ALL

Very happy with my time at the hotel! Will do so again!

Dear James, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Our most recent 20 reviews

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