Fairmont Baku - Flame Towers 5 stars

Customer review rating (ALL Rating) 4.5/5 663 reviews

Fairmont Baku - Flame Towers - Image 1
Fairmont Baku - Flame Towers - Image 2
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Flame Towers, 1A Mehdi Huseyn, AZ1006 BAKU, Azerbaijan

Description

Hotel extras

  • City-center location in the striking Flame Towers skyscraper complex

  • Sophisticated rooms and suites with views of the Caspian Sea or the cityscape

  • Rejuvenating treatments at a luxury spa, featuring a hamam and poolside sauna

  • Two opulent ballrooms and nine versatile meeting rooms for memorable events

Our accommodation(s)

Hotel location

Fairmont Baku - Flame Towers

Flame Towers, 1A Mehdi Huseyn
AZ1006 BAKU
Azerbaijan

GPS:40.359608, 49.827179

Telephone
Fax +994 12 565 48 49

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  663 reviews

TripAdvisor Rating  4.5/5  2,236 reviews

Prepare to Tip

TripAdvisor rating 1.0/5

Ahmad A Families - TripAdvisor review

I booked at Fairmont hotel because I trust the name which always insures top quality service, state of the rooms, and professionalism. I expected this hotel to be no exception. I was wrong. 1- I booked more than one room for the group I'm travelling with and myself. Non of the rooms had their shower working properly. I think the water pressure machine is not working as well as the shower heads are overdue and should be replaced. I myself, checked in in a room that had a broken shower and when I tried the bath tub, the hot tap was also broken. Eventually I asked to change the room. 2- When I tried to sleep I felt hot because the A/C has been working on a heating state. I tried to adjust the A/C. I realized it was locked. I called room service for the A/C to be unlocked to allow me to adjust it to a cooling level to my desire. A technician came to my room and opened the window and said the the cold from outside will cool down the temperature in the room! I refused to have the window opened because of the noise outside. So he closed the window and said that he is going to unlock the A/C controller from the control unit, which is outside of my room. I believed him. He left. The whole night the issue was not fixed. 3- People at the hotel expect you to tip them at all times and for all the services they provide. When I was checking out, the man who helped bring down the bags asked the greeting guy, who stands at the front of the hotel to greet you when you arrive/leave, he asked him in their local language something. The greeting guy, named Yousif, translated what the man said to me, and it was "the man is asking don't you want to tip him?". I never stayed in a hotel where everyone is expecting a tip and if you don't tip them they ask you loud and clear to tip them. 4- This is in addition to the slow service you'll experience at the hotel. Also, the hotel is an area alone. 5- All activities, shopping, site-seeing require a car to reach. Judging from the hotel name which is known globally to be one of the top hotel brands, the overall experience was awful.

Convenient and Comfortable Stay at a Centrally Located Hotel

TripAdvisor rating 4.0/5

FunLover1979 Friends getaway - TripAdvisor review

Our stay at Flame Towers was both convenient and comfortable. The hotel’s central location provided easy access to various attractions in the city and made it perfect for leisurely strolls and dining options nearby. The check-in process was seamless and hassle-free. The breakfast spread was impressive, and the restaurant offered a cozy and inviting ambiance. Additionally, the property boasts several other dining options worth exploring. The rooms were adequately sized, and the washrooms were clean and well-maintained, ensuring a pleasant stay. Overall, Flame Towers is an excellent choice for a comfortable and enjoyable stay with family and friends.

Amazing Stay... Beautiful Experience

Customer review rating 4.5/5

Jitender M. Couples - Confirmed reviews ALL

We had come there to celebrate our 9th Wedding Anniversary & we enjoyed every moment of our stay. Starting from the reception who greeted us so well even though we came very late as I had to take my wife to the hospital. To make us comfortable we were upgraded to a 1 Bedroom sea view & it was really appreciated. The overall service is commendable. The food was excellent with amazing options. There is a slight language barrier but it's easily manageable with the ground staff. Keep up the amazing work

Good location nice ambience

Customer review rating 4.5/5

Adittya S. Couples - Confirmed reviews ALL

The staff was very accomodating our requests were carried out swiftly

Dear Mr. Ratanlal Soni A., We very much appreciate your comments regarding your stay at Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tarlan Niyazova Front Office Manager

Overall good, relatively new and with modern amenities

Customer review rating 3.5/5

Salmon A. L. Friends - Confirmed reviews ALL

Mostly went well, so I shall highlight only some of the small shortfalls. One of them was the failure to provide me with a foam pillow when I checked in, despite this request already submitted via the app when I booked. The small square towels in the bathroom were not replaced after use in the first night, as if it's never part of the room amenities. Weird. But still i like my stay here, as the foam pillow was sent after repeated requests by the second night, and many nice stuffs such as the big room size, the huge breakfast buffet offerings and the beautiful architecture as part of the iconic Flame Towers couldn't be beat. This is a good accommodation choice for a short visit to Baku, if you can afford it.

Dear Mr. Su Fook Salmon A. L., Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tarlan Niyazova Front Office Manager

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Other web-users rate our hotel

  • 336 reviews 8.6/10 Location
  • 844 reviews 8.4/10 Room
  • 1,076 reviews 8.9/10 Service
  • 21 reviews 3.7/10 WiFi
  • 281 reviews 8.3/10 Comfort
  • 246 reviews 8.9/10 Breakfast
  • 232 reviews 9.2/10 Vibe
  • 224 reviews 8.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.