Fairmont Baku Flame Towers 5 stars

All was good, except food and drinks

Stay was perfect, especial thanks to housekeeping team

I had an absolutely outstanding stay at the Fairmont in Baku and can confidently say it deserves every one of these five stars. From the moment I arrived, everything exceeded my expectations. I landed very early in the morning, around 7:30am, and was greeted at reception by Shahriyar, who was nothing short of exceptional. Without me even needing to ask—and despite the standard 3pm check-in time—he had my room ready immediately and arranged early access at no extra charge. He noticed I must have been tired from my flight and made it his priority to expedite the check-in process so I could rest as quickly as possible. That level of thoughtfulness truly stood out. The room itself was incredible—extremely spacious, immaculately clean, and beautifully designed, with a stunning view over the Caspian Sea. I genuinely could not fault the cleanliness at all; everything was pristine and perfectly maintained. What truly made this stay unforgettable, however, was the service. Every single staff member I encountered was warm, welcoming, and more than willing to help. I felt completely safe, looked after, and genuinely cared for throughout my stay. If I called reception for anything, it was at my door within 60 seconds—nothing was ever a problem for them. On the day of my departure, another member of staff kindly arranged a complimentary late checkout, which I greatly appreciated. Shahriyar was again at the desk when I checked out, and he remained just as professional, gentle, kind, and attentive as when I first arrived. He offered to both print and email my invoice, provided me with a hard copy, and patiently went through all the charges with me. Nothing was too much trouble for him. I also want to highlight the incredible service at the spa on April 21. The staff there were absolutely exceptional. Although the café wasn’t open, they offered to bring me anything I wanted poolside—and they delivered on that promise in under five minutes, just as they said they would. They were gentle, kind, and highly professional, and I truly hope their manager recognises how outstanding they are. This hotel was honestly one of the highlights of my trip. As a solo female traveller, I felt completely safe and at ease—it was the perfect place to relax, switch off, and be taken care of while enjoying the beauty of Baku. I cannot recommend this hotel highly enough. I will absolutely be returning.

service excellent

As a diamond member I Had a wonderful stay at Fairmont Baku Flame Towers. A special thank you to Sarvan and Nurlan for their warm welcome and outstanding service truly professional and attentive throughout the stay and upgrade to suite! The all team from front desk and FB also deserves recognition for the thoughtful amenities, which made the experience even more special. Everything was smooth, elegant, and up to Fairmont standards. Looking forward to coming back! Sagol sagol sagol! Special to Fazil