Mercure Baku City 4 stars

Name: Mercure Baku | Hotels in Azerbaijan | Accor - ALL
Address: 119 Ismayil Bey Gutgashinli, Yasamal Disctrict, BAKU, AZ1100, AZ
Telephone: +994125250405
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 316 reviews

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119 Ismayil Bey Gutgashinli, Yasamal Disctrict, AZ1100 BAKU, Azerbaijan

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Mercure Baku City

Hotel for travellers looking for local and authentic experiences

Mercure Baku City is an ideal destination for travelers seeking a blend of modern comfort and authentic Azerbaijani experiences. The hotel offers a stylish and elegant atmosphere, combining contemporary design with the rich traditions of Baku, the cultural, historical and business hub of Azerbaijan. Guests can explore the city unique architecture, museums and breathtaking views of the Caspian Sea.

This 4-star hotel features 134 rooms ranging from standard to executive suites, well equipped meeting spaces and rooftop restaurant offering stunning views of both city and the Caspian sea. It is easily accessible by metro, bus or taxi, with the nearest metro station just a 7-minute walk away. Key nearby attractions include the Baku Funicular, Central Park, Upland Park and iconic Flame Towers.

Welcome to Mercure Baku City hotel, where local culture and modern comfort come together to create a truly unforgettable experience. Let us make your stay extraordinary with distinctive experiences and exceptional dining.
Kamran Kazimov

Hotel Management

Hotel extras

Unique design using national carpets
Convenient geographical location
First class restaurant
The presence of a large number of connecting rooms
Free WiFi

Our accommodation(s)

Room

Standard Room with 1 double bed

2 pers. max
18 m² / 193 sq ft

Bedding 1 x Double bed(s)
Views: City View
Accessible room

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Room

Standard Room with 2 twin beds

2 pers. max
18 m² / 193 sq ft

Bedding 2 x Single bed(s)

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Room

Superior Room with 1 double bed

2 pers. max
22 m² / 236 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
Views: City View or Sea side

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Room

Superior Room with 2 twin beds

2 pers. max
22 m² / 236 sq ft

Bedding 2 x Single bed(s) and 1 x Single sofa bed(s)
Views: City View or Sea side

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Room

Privilege room with 1 double bed

2 pers. max
26 m² / 279 sq ft

Bedding 1 x King size bed(s)
Views: City View or Sea side

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Room

Privilege room with 2 twin beds

2 pers. max
26 m² / 279 sq ft

Bedding 1 x Twin bed(s)

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Room

Deluxe Room with 3 single beds

3 pers. max
30 m² / 322 sq ft

Bedding 1 x Single bed(s) and 1 x Single bed(s) and 1 x Single bed(s)

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Suite

Junior Room with 1 double bed

3 pers. max
38 m² / 409 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
Views: City View or Sea side

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Suite

Club Room with 1 double bed

4 pers. max
51 m² / 548 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
Views: City View

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Suite

Executive Room with 1 double bed

4 pers. max
55 m² / 592 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
Views: Sea side

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Room

Standard Room with 1 double bed

2 pers. max
18 m² / 193 sq ft

Bedding 1 x Double bed(s)
Views: City View
Accessible room

See availabilities

Hotel location

Mercure Baku City

119 Ismayil Bey Gutgashinli, Yasamal Disctrict
AZ1100 BAKU
Azerbaijan

GPS:40.376052, 49.81998

+994 12 525 04 05

RAILWAY STATION

Railway station

Access: 2.7 km / 1.68 mi 40 min walk / 10 min drive

Shuttle

Additional charge

Shuttle on call

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets not allowed
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

FUEGO

On the second floor of the hotel is the Fuego restaurant with world-class cuisine. Guests of the restaurant can expect buffet breakfasts, business lunches, and a rich bar menu.

JUNO RESTAURANT

Perched on the rooftop of the luxurious 4-star Mercure Hotel in the vibrant city of Baku, known as the Land of Fire Juno Restaurant is a true culinary haven that invites you to embark on a journey of flavors.

Meetings & Events

Number of Meeting Room: 1
Surface of the largest room: 150 m² / 1614.585 sq ft
Maximum seats capacity: 130
Maximum capacity for banquets: 0

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 316 reviews

Mehdi A. Business - 8/15/2026 Confirmed reviews ALL

Babayev A. Business - 8/15/2026 Confirmed reviews ALL

Timur T. Families - 8/14/2026 Confirmed reviews ALL

When we checked-in into the room, there was no soap and shampoo at all; the bottles were empty. How is that possible that the hotel is preparing the room for new guests and doesn't check the soap level or simply doesn't bring the new bottles? Regular refilling doesn't happen here as well, I was forced to call reception or ask cleaning personnel in order to get a shampoo refill (and I didn't get it despite the promises). Cleaning quality is average. The bathroom is dirty, the carpets have hair and red stains of unknown origin — looks like nobody is using vacuum cleaners there. Closets are inefficient, lacking shelves and hangers. Soundproofing is a disaster, especially in connected rooms. You can hear TV, people speaking clearly, or using the bathroom in the next room. On the 13th level of the hotel, there's a restaurant that hosts parties from time to time, and their bass-boosted music is literally making the whole building shake at 22:00-23:00. On my complaint about pretty late time for loud music in a hotel I was told that 'restaurant is not a part of the hotel, we can't change anything', which as for me is unacceptable in the hotel, where people come to rest — it's not a party-oriented beach resort, but a upper-middle city hotel. This hotel is not deserving the Mercure title and deeply affects the reputation of the brand.

Inderpal K. Families - 7/26/2026 Confirmed reviews ALL

At checkin the person at the counter said they will be sending a cake in the room as i was a member but even after 04 reminders during my stay it never came and when I mentioned it to the staff at checkout they were least bothered and the attitude and gestures made me even more humiliated I never asked for any favour It was offered from your side and when i reminded i was made to sound as if i was begging for a favour

Dear Inderpal K., Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations. We would like to clarify that, according to the ALL loyalty programme benefits, Classic Members are not entitled to receive a complimentary welcome amenity. Therefore, no cake or similar amenity was scheduled to be provided during your stay. At Mercure Baku City Hotel, we are committed to treating every guest with equal care, respect, and professionalism. Our guests' comfort and satisfaction are always our highest priorities, and we sincerely regret that you felt disappointed. Our Front Office team consistently receives positive feedback from hundreds of guests for their friendly and attentive service. Nevertheless, we take every concern seriously. If there was any misunderstanding or if you experienced any behaviour that made you feel uncomfortable, we would greatly appreciate it if you could share more specific details. This will allow us to investigate the matter thoroughly and take any necessary measures to ensure that such situations do not occur in the future. Thank you once again for your feedback. We hope to have the opportunity to welcome you again and provide you with the high standard of hospitality we strive to deliver. Kind regards, Mercure Baku City Hotel Gurshad Novruzlu

Velasquez S. Families - 7/12/2026 Confirmed reviews ALL

Service at Restaurant was the best ! The rest disappointing for a Mercure hotel. When we checked in there were no key cards available. The bathroom is old lots of broken things. WiFi was horrible ! Fridge didn’t work. Upon checkout I talked the night before with reception to get late check out as silver member, they said ok. Next day I was asked several times what time I leave the hotel. I had the feeling they wanted to kick me out. The price is Not worth! Nice view but that’s all. Another negative thing… I went to the bar on the last floor and they said they have nothing to do with the hotel. I just wanted to have a view during day time! So I would not recommend this hotel !

Dear Velasquez S., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you enjoyed the service at our restaurant and appreciated the beautiful view. Your kind words about our restaurant team will certainly be shared with them. At the same time, we sincerely apologize for the inconveniences you experienced during your stay. We regret the issues regarding the key cards, Wi-Fi connection, refrigerator, and the condition of the bathroom, as well as the confusion surrounding your late check-out request. This is certainly not the level of service we aim to provide, especially to our valued ALL Silver members. Regarding the rooftop bar, we are sorry for the misunderstanding. While it operates independently from the hotel, our team should have communicated this more clearly and assisted you in a more welcoming manner. Your comments have been shared with the relevant departments, and we will address these matters to improve both our facilities and service standards. We truly appreciate your honest feedback, as it helps us identify areas where we need to improve. We hope you will give us another opportunity to provide you with the quality experience you rightfully expect from Mercure. Kind regards, Gurshad Novruzlu Front Office Manager

Web-users rating

Other web-users rate our hotel

202 reviews 8.5/10 Location
333 reviews 8.1/10 Room
557 reviews 9.4/10 Service
9 reviews 3.3/10 WiFi
229 reviews 9.4/10 Breakfast
197 reviews 7.9/10 Cleanliness
122 reviews 8.6/10 Food
36 reviews 8.1/10 Wellness Area

18 reviews 8.5/10 Location
34 reviews 8.9/10 Room
48 reviews 9/10 Service
28 reviews 9.3/10 Breakfast
24 reviews 8.1/10 Comfort
16 reviews 8.2/10 Cleanliness
12 reviews 8.6/10 Food
8 reviews 7.7/10 Value

17 reviews 8.5/10 Location
37 reviews 7.8/10 Room
66 reviews 9.9/10 Service
26 reviews 9.3/10 Breakfast
25 reviews 7.7/10 Cleanliness
10 reviews 8.6/10 Food

29 reviews 8.6/10 Location
42 reviews 7.4/10 Room
71 reviews 9.2/10 Service
32 reviews 9.5/10 Breakfast
22 reviews 7.4/10 Cleanliness
15 reviews 8.2/10 Comfort

5 reviews 8.7/10 Location
15 reviews 7.1/10 Room
15 reviews 9.4/10 Service
9 reviews 9.5/10 Breakfast
8 reviews 7.9/10 Cleanliness
6 reviews 8.5/10 Food
6 reviews 7.5/10 Comfort

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

Check-in is from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Baku City regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.

What is the cancellation policy?

Can I bring my pet?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

Does the hotel have a rooftop with a view and is it open to the public?

What amenities are available for business travelers?

Free: become a member

When making a booking at this hotel:

I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
I can take advantage of the Members' rate

Our other establishments nearby

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At 1.47 km

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Fairmont Baku Flame Towers 5 stars

Customer review rating (ALL Rating) 4.5/5 (244 reviews)

At 1.93 km

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ibis Baku City 3 stars

Customer review rating (ALL Rating) 4.8/5 (1409 reviews)

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All our hotels in Baku Hotels

Mercure Baku City 4 stars

Description

Hotel extras

Our accommodation(s)

Standard Room with 1 double bed

Standard Room with 2 twin beds

Junior Room with 1 double bed

Club Room with 1 double bed

Executive Room with 1 double bed

Standard Room with 1 double bed

Hotel location

Access and transport

Hotel services

FUEGO

JUNO RESTAURANT

LOBBY BAR

Breakfast

Pool

Fitness center

Meetings & Events

Our guest reviews

Web-users rating

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

Are there any special offers or discounts available?

What is the cancellation policy?

Can I bring my pet?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

Does the hotel have a rooftop with a view and is it open to the public?

What amenities are available for business travelers?

Our other establishments nearby