Mercure Baku City 4 stars

Customer review rating (ALL Rating) 4.2/5 68 reviews

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119 Ismayil Bey Gutgashinli, Yasamal Disctrict, AZ1100 BAKU, Azerbaijan

Description

Hotel extras

  • Unique design using national carpets

  • Convenient geographical location

  • First class restaurant

  • The presence of a large number of connecting rooms

  • Free WiFi

Our accommodation(s)

Hotel location

Mercure Baku City

119 Ismayil Bey Gutgashinli, Yasamal Disctrict
AZ1100 BAKU
Azerbaijan

GPS:40.376052, 49.81998

Telephone
Fax +994 12 525 04 05

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  68 reviews

Comfortable stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Two night stay for business meetings. Comfortable room; good breakfast and dinner. No desk in the room, which was a negative, and there was a bit of external (road) noise.

Dear Valued Guest, Thank you for taking the time to share your wonderful experience! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next visit! Sincerely, Kamran Kazimov General Manager

very helpful staff, Comfortable and cozy rooms

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Breakfast could be served much cleaner and more orderly. The location is not very good. The distance from shopping malls and museums is too far. The view of the hotel rooms to the old part of the city and city suburbs is very disappointing and boring . I think the hotel has insects!

Dear Valued Guest, First of all, let me express my gratitude that you've chosen your recent stay with us. We are truly sorry to learn that your first experience with us has not met your expectations. We look forward to welcoming you again on your next visit. Kind regards, Kamran Kazimov General Manager

Great experience

Customer review rating 4.5/5

Ali A. Families - Confirmed reviews ALL

Great experience at Mercure Hotel Quiet hotel Great fitness center The breakfast is tasty and has many options

Dear Valued Guest, Thank you for taking the time to share your wonderful experience! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next visit! Sincerely, Kamran Kazimov General Manager

The hotel is in an excellent location and offers a very comfortable experience. Neat and clean sheets, etc and a good spread of breakfast

Customer review rating 4.5/5

Sangita V. Families - Confirmed reviews ALL

I had an amazing time staying in the hotel and got to rest and sleep well. Breakfast was amazing and the team was excellent in their service. Would recommend this place to friends and family

Dear Valued Guest, Thank you for taking the time to share your wonderful experience! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next visit! Sincerely, Kamran Kazimov General Manager

Well located

Customer review rating 4.0/5

C K. S. Families - Confirmed reviews ALL

Hotel stay was awesome but I suggest to improve your front desk customer service. 1. We reached 2 hours before check in and since your check out is 12 PM then your team could arrange fast two rooms for us instead they kept us wait till 3 PM and that time they kept ready only one room. Waited for few time for another room. Atleast they could provide the gust some refreshments as part of customer service. Nothing happened and we waited in lobby with tiredness. 2. We booked for 2 rooms with internal access but they said it’s available but it’s bigger room and you need to pay extra which is out of my budget. They given second room little away from first room. Normally other hotels will upgrade and satisfy the customer if Incase no other connecting rooms. No one bothered about customer satisfaction. Sorry this is not a complaint against anyone but to notice you for further improvement in future for the best customer service. Apartment from this the rest of the stay was fine. Restaurant and food was nice. Everyone were friendly. Thank you

Dear Valued Guest, First of all, let me express my gratitude that you've chosen your recent stay with us. We are truly sorry to learn that your first experience with us has not met your expectations. Please be assured that we take your feedback seriously, and our team is already working on addressing these areas to ensure a more seamless experience for our guests. We look forward to welcoming you again on your next visit. Kind regards, Kamran Kazimov General Manager

Other web-users rate our hotel

  • 90 reviews 7.8/10 Location
  • 168 reviews 7.2/10 Room
  • 210 reviews 8.1/10 Service
  • 10 reviews 7.1/10 WiFi
  • 94 reviews 7.7/10 Breakfast
  • 80 reviews 7.6/10 Cleanliness
  • 76 reviews 5.7/10 Comfort
  • 47 reviews 8.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.