Mercure Baku City 4 stars

Customer review rating (ALL Rating) 4.4/5 332 reviews

Best price
guarantee
Mercure Baku City - Image 1
Mercure Baku City - Image 2
Mercure Baku City - Image 3
Mercure Baku City - Image 4
119 Ismayil Bey Gutgashinli, Yasamal Disctrict, AZ1100 BAKU, Azerbaijan

Description

Hotel extras

  • Unique design using national carpets

  • Convenient geographical location

  • First class restaurant

  • The presence of a large number of connecting rooms

  • Free WiFi

Our accommodation(s)

Hotel location

Mercure Baku City

119 Ismayil Bey Gutgashinli, Yasamal Disctrict
AZ1100 BAKU
Azerbaijan

GPS:40.376052, 49.81998

Telephone
Fax +994 12 525 04 05

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  332 reviews

Customer review rating 4.5/5

Sharon R. Friends - Confirmed reviews ALL

When the conflict in the Middle East began and our flights back to Dubai were suddenly cancelled, our group of travelling Heartists found ourselves unexpectedly needing a place to regroup in Baku. Naturally, we headed to Mercure Baku City, and we could not have made a better choice. From the moment we arrived, the team welcomed us with exceptional warmth and understanding. A special thank you to Front Office Manager Gurshad Novruzlu, who immediately reassured us that the hotel would support us in any way possible. Late check-outs were arranged, a meeting room was made available for our group, and tea and coffee were always on hand as we worked through the uncertainty around our flights. The team also assisted with laundry, which was handled with impressive speed and efficiency—something we truly appreciated while being away from home longer than planned. Most importantly, every member of the team ensured that all nine of us felt comfortable and cared for during a very uncertain time. Their calm, proactive support made a stressful situation far easier to navigate. A heartfelt thank you as well to General Manager Elchin Zeynalabdin for personally connecting with us during our stay. Guest connection and emotional intelligence are the true measures of hospitality in moments like these, and your team demonstrated both beautifully. Thank you to the entire Mercure Baku team for looking after us so well. Your kindness will not be forgotten.

Dear Guest, Thank you for your kind words. We are delighted that our team could make your stay comfortable and supportive during such a challenging time. Your feedback means a lot to us and will be shared with everyone. We look forward to welcoming you again under better circumstances. Warm regards, Front Office Manager Gurshad Novruzlu

Customer review rating 5.0/5

Denyz N. Families - Confirmed reviews ALL

Reception team the best

Customer review rating 5.0/5

Denyz N. Families - Confirmed reviews ALL

Nice amenities upgrade and amazing staff

Thank you very much for your kind words and positive feedback. We truly appreciate your support and are delighted to know that you were satisfied with our team and services. Your comments are a great motivation for all of us. Kind regards, Mercure Baku City Hotel Gurshad Novruzlu Front Office Manager

Customer review rating 5.0/5

Rushinpraful M. Families - Confirmed reviews ALL

Good hospitality. Nice rooms. Allowed late checkout on request.

Dear Valued Guest, Thank you very much for your kind message. We are pleased to hear that you had a comfortable stay with us. Your feedback is truly appreciated and motivates our team to continue delivering high-quality service. We look forward to welcoming you again in the future. Kind regards, Gurshad Novruzlu Front Office Manager Mercure Baku City Hotel

Customer review rating 2.0/5

Fahad K. Families - Confirmed reviews ALL

One of the poorest hospitality experienced from the time of booking then sending emails but no replies. Room was tacky and I had requested another bed or sofa cum bed to be made into a bed was not done. No help offered in getting the luggage to be moved to rooms.

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding communication, room preparation and assistance with luggage. This is certainly not the level of service we aim to provide. Best regards, Mercure Baku City Hotel Front Office Manager Gurshad Novruzlu

Other web-users rate our hotel

  • 187 reviews 8.4/10 Location
  • 312 reviews 7.9/10 Room
  • 460 reviews 8.9/10 Service
  • 7 reviews 7.7/10 WiFi
  • 208 reviews 9.3/10 Breakfast
  • 175 reviews 8.2/10 Cleanliness
  • 115 reviews 8.8/10 Food
  • 86 reviews 8.6/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Baku