ibis Baku City 3 stars

Customer review rating (ALL Rating) 4.8/5 1,743 reviews

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Description

Hotel extras

  • Free WiFi

  • 25 minutes' drive from GYD Int'l Airport

  • Easy access to public transportation

  • Breakfast from 6:30 am to 10:00

  • Laundry and ironing services

Our accommodation(s)

Hotel location

ibis Baku City

64, Khojali avenue
AZ1025 BAKU
Azerbaijan

GPS:40.3827581, 49.8752019

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

URBANFOOD 74

Gourmet? The URBANFOOD 74 welcomes you every evening to revive your taste buds! With its varied, local Azeri menu and buffet, it will meet all your desires!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,743 reviews

TripAdvisor Rating  4.3/5  68 reviews

Customer review rating 1.0/5

Abhi S. Business - Confirmed reviews ALL

I am providing this feedback regarding my extended stay at Ibis Baku City from 19 December 2025 to 17 January 2026. During my stay, the hotel failed to complete my mandatory immigration registration, despite my repeated requests and verbal confirmation from staff that it had been done. This registration is a legal obligation of the hotel for foreign guests under Azerbaijani regulations. I only became aware of this failure at exit immigration, where I was required to pay an administrative fine of 351 AZN. The hotel later acknowledged in writing that this failure was entirely their responsibility. What has been most disappointing is the handling of the issue afterward. Communication has been slow and inconsistent, calls often go unanswered, and the proposed resolutions have been unclear and conditional. This is not consistent with the service and accountability standards I expect from the Accor brand. This incident caused me significant stress, humiliation at immigration, and ongoing anxiety regarding my future international travel and visa history, despite no fault on my part. To resolve this matter fully and fairly, I am seeking: • Unconditional reimbursement of the 351 AZN fine • Compensation of USD 3,000 reflecting the mental distress and prolonged stress caused • An official letter on Accor/Ibis letterhead confirming that the immigration violation occurred solely due to hotel failure and not due to any fault or negligence on my part I believe this situation also warrants an internal review or inspection of the management and compliance practices at Ibis Baku City, as similar failures could seriously affect other international guests and Accor’s reputation. I am requesting senior review and a concrete resolution.

Customer review rating 3.0/5

Konstantin M. Business - Confirmed reviews ALL

Good location close to my customer, metro station, not so far from Airport. Currency exchange inside, medium rate, but better, than in the Airport, for small sums ok. Boots cleaner, it is good during the wintertime, it is training often. Good party sea view from the room, but very noisy from outside, good god I was usually very tired in the evenings. They have to change window. Bad heating posdibilities, the air heating system does not work or not enough, it seems. Good WiFi, as for me, enough speed and rather stable. No warm dishes provided during breakfast for some reason. Only eggs boiled or fried. Strange. The price was bus as for usual one. Cleaning of the room in time, no questions here.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Regards, Front Office Team

My stay in Baku

TripAdvisor rating 4.0/5

I2008JDadamg TripAdvisor review

Good 3 Star hotel close to City center, breakfast is ok and hotel staff friendly and helpful. The trip from the airport takes about 30 minutes if no traffic

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Regards, Front Office Team

Customer review rating 5.0/5

Kamal M. Business - Confirmed reviews ALL

nice, tidy, good location, price is good.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Regards, Front Office Team

Customer review rating 2.5/5

Asif K. Solo - Confirmed reviews ALL

I stay at Ibis Baku often and I have consistently had problems with the shower in every room I stayed in. When taking a shower, water spills from the bottom of the shower onto the bathroom floor. I have experienced this issue in multiple rooms I stayed. Also, the bathroom sinks are often blocked. I would appreciate if these could be addressed. Thank you!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Regards, Front Office Team

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Other web-users rate our hotel

  • 600 reviews 9.2/10 Location
  • 846 reviews 7.8/10 Room
  • 1,169 reviews 9/10 Service
  • 31 reviews 9.5/10 WiFi
  • 549 reviews 8.9/10 Cleanliness
  • 311 reviews 9.7/10 Vibe
  • 282 reviews 8.1/10 Breakfast
  • 141 reviews 8.1/10 Amenities

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