ibis Baku City 3 stars

Customer review rating (ALL Rating) 4.8/5 1,722 reviews

Best price
guarantee
ibis Baku City - Image 1
ibis Baku City - Image 2
ibis Baku City - Image 3
ibis Baku City - Image 4
64, Khojali avenue, AZ1025 BAKU, Azerbaijan

Description

Hotel extras

  • Free WiFi

  • 25 minutes' drive from GYD Int'l Airport

  • Easy access to public transportation

  • Breakfast from 6:30 am to 10:00

  • Laundry and ironing services

Our accommodation(s)

Hotel location

ibis Baku City

64, Khojali avenue
AZ1025 BAKU
Azerbaijan

GPS:40.3827581, 49.8752019

Telephone
Fax +994 12 488 89 98

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

URBANFOOD 74

Gourmet? The URBANFOOD 74 welcomes you every evening to revive your taste buds! With its varied, local Azeri menu and buffet, it will meet all your desires!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,722 reviews

Customer review rating 4.5/5

Ali A. Families - Confirmed reviews ALL

Thanks

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Regards, Front Office Team

Customer review rating 4.5/5

Ilknur C. Business - Confirmed reviews ALL

i liked the approach of reception team, breakfast team and their smiling faces..

Dear Ilknur C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Regards, Front Office Team

Customer review rating 0.5/5

Saqib S. Couples - Confirmed reviews ALL

It was a very disappointing experience staying there. When I requested a prayer mat, the reception staff informed me that it could only be provided in the morning when housekeeping would be available. This was inconvenient and not the level of service expected. In addition, the room air conditioning was not working when we needed it, which made the stay very uncomfortable. Furthermore, the welcome drink options included coffee, juices, soft drinks, and even alcoholic beverages. However, when I asked for a Red Bull, I was told it was not included. This was quite surprising, especially when more expensive alcoholic drinks were being offered. It did not make sense why a Red Bull could not be provided instead. Overall, it was an unacceptable experience.

Dear Mr. s., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely regret that your experience did not meet your expectations. Please accept our apologies for the inconvenience caused regarding the prayer mat request. We understand the importance of such amenities and recognize that our response at the time was not aligned with the level of service we aim to provide. Your comments have been shared with our team to ensure better preparedness and flexibility in handling similar requests in the future. We are also very sorry to hear about the issue with the air conditioning in your room. Guest comfort is a top priority for us, and this should have been addressed immediately. We are reviewing this matter with our maintenance team to prevent a recurrence. Regarding the welcome drink selection, we appreciate your perspective. We understand how the situation may have appeared inconsistent and disappointing. Your feedback has been noted, and we will review our welcome drink policy to ensure clearer communication and a more satisfactory guest experience. We truly value your feedback, as it helps us improve our services. We hope you will consider giving us another opportunity to provide you with the comfortable and seamless stay you rightfully expect. Regards, IBIS Baku City Hotel Team

Customer review rating 5.0/5

Beatris M. T. Friends - Confirmed reviews ALL

Good customer service! We really felt special. Friendly staffs as well.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Regards, Front Office Team

Customer review rating 1.0/5

Abhi S. Business - Confirmed reviews ALL

I am providing this feedback regarding my extended stay at Ibis Baku City from 19 December 2025 to 17 January 2026. During my stay, the hotel failed to complete my mandatory immigration registration, despite my repeated requests and verbal confirmation from staff that it had been done. This registration is a legal obligation of the hotel for foreign guests under Azerbaijani regulations. I only became aware of this failure at exit immigration, where I was required to pay an administrative fine of 351 AZN. The hotel later acknowledged in writing that this failure was entirely their responsibility. What has been most disappointing is the handling of the issue afterward. Communication has been slow and inconsistent, calls often go unanswered, and the proposed resolutions have been unclear and conditional. This is not consistent with the service and accountability standards I expect from the Accor brand. This incident caused me significant stress, humiliation at immigration, and ongoing anxiety regarding my future international travel and visa history, despite no fault on my part. To resolve this matter fully and fairly, I am seeking: • Unconditional reimbursement of the 351 AZN fine • Compensation of USD 3,000 reflecting the mental distress and prolonged stress caused • An official letter on Accor/Ibis letterhead confirming that the immigration violation occurred solely due to hotel failure and not due to any fault or negligence on my part I believe this situation also warrants an internal review or inspection of the management and compliance practices at Ibis Baku City, as similar failures could seriously affect other international guests and Accor’s reputation. I am requesting senior review and a concrete resolution.

Other web-users rate our hotel

  • 607 reviews 9.2/10 Location
  • 852 reviews 7.6/10 Room
  • 1,172 reviews 8.9/10 Service
  • 31 reviews 9.6/10 WiFi
  • 557 reviews 8.7/10 Cleanliness
  • 311 reviews 9.7/10 Vibe
  • 284 reviews 7.9/10 Breakfast
  • 139 reviews 8/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Baku