Fairmont San Francisco 4 stars

Customer review rating (ALL Rating) 4.3/5 4,060 reviews

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950 Mason Street, 94108 SAN FRANCISCO, United States

Description

Hotel extras

  • One of San Francisco’s most iconic luxury hotels, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

Our accommodation(s)

Hotel location

Fairmont San Francisco

950 Mason Street
94108 SAN FRANCISCO
United States

GPS:37.792581, -122.410513

Telephone
Fax +1 415-772-5013

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,060 reviews

TripAdvisor Rating  4.5/5  5,181 reviews

Great hotel with history and a good location . Excellent staff services .

TripAdvisor rating 4.0/5

jj274 Families - TripAdvisor review

Great location lovely balcony room with good views. Bathroom facilities small and disappointing. Staff all very helpful and engaging Room service overpriced , soup with bread $35 bottle of water $9 . In room coffee / tea supplies minimal and had to ask to be refreshed . Cleanliness and housekeeping very good

A wonderful stay

TripAdvisor rating 5.0/5

Kati W TripAdvisor review

We had a beautiful stay at the Fairmont Hotel. The staff were top notch. They really made our stay the best. Our maid service was amazing, the front desk helped us upgrade our room to one with beautiful view for first timers to San Francisco and the bell hop kept our luggage safe. The court yard was beautiful and fun to people watch on.

Great stay, made up for previous negative experience

Customer review rating 5.0/5

Kimberly L. Families - Confirmed reviews ALL

Last time we were there in 2022 we had a bad experience. But we got in touch with management prior to this visit and they made sure we had a great experience. My Step Daughter got married at City Hall so we booked her a corner suite and we also had 3 other rooms for ourselves and family. They helped us arrange fruit, chocolates and flowers for the suite for both nights. The concierge even helped us when we realized the car needed to say “just married.” They actually went to get the paint for us in a hurry before the bride and groom checked out. After everyone else left, we decided to stay an extra night to relax. Room service comp’d our breakfast and gave us some pastries because they wanted to show appreciation. They thought my Stepdaughter was still there and apparently she’d been very nice to them when she ordered room service for herself. So clearly the customer service is back up to Fairmont standards and we will be back soon, probably for tea during Christmas time Also when we checked in, Cameron was ready for us and made sure our check in went smoothly. He also got us into our rooms early. This was great because we were traveling with an infant and had a lot to set up I also recommend the car service they helped us book, Alpha Executive. We arranged for luxury SUVs to drive the bride and some of her family. We also arranged airport rides for my stepson

Dear Kimberly L., We are delighted to hear that your recent stay at Fairmont San Francisco exceeded your expectations and made up for the previous negative experience you had in 2022. It was a pleasure to assist with the arrangements for your stepdaughter's wedding and to ensure that your stay was memorable. We are thrilled that our team went above and beyond to provide exceptional customer service, from arranging special amenities for the suite to helping with the 'just married' car decoration. We appreciate your kind words about our concierge, Cameron, and we are glad that he facilitated a smooth check-in for you, especially considering your travel circumstances. Your recommendation of our car service, Alpha Executive, is truly valued. We look forward to welcoming you back to Fairmont San Francisco, perhaps for a festive tea during Christmas time. Warm regards, Fairmont San Francisco

Amazing experience!

Customer review rating 5.0/5

Lori A. T. Families - Confirmed reviews ALL

The staff was amazing! The Tonga was such a vibe and the drinks were awesome! The suite we had was nothing short but the best! We had a great view of the city and it was just breathtaking! Thank you for an amazing experience!

Dear Lori A. T., We are thrilled to hear about your amazing experience at Fairmont San Francisco! It's delightful to know that you enjoyed the Tonga and our exceptional service. We are pleased that you had a great view of the city from your suite. Thank you for choosing us! Goodbye, Fairmont San Francisco

This place lives up to its storied reputation… best location and service in San Francisco

TripAdvisor rating 5.0/5

andrew-s-wood TripAdvisor review

Everyone knows the Fairmont and it is the ultimate destination hotel in San Francisco. A whole chain has been named after it… and I’ve stayed in quite a few of their hotels. However, though I’ve been in and around the flagship for decades, I never stayed here. I just figured it was so big and popular I might have a better time somewhere else that’s smaller and lower-key. And while I’ve enjoyed the other hotels in town I’ve been to, it turns out the Fairmont deserves its reputation as the ultimate, classic hotel on top of Nob Hill. It has the best location in a city that is so beautiful but which has so many issues in some neighborhoods currently (not this one, fortunately), you kind of have to re-think where you want to spend your time. (I’m thinking of Union Square in particular). I definitely felt safe up here and it was a nice feeling. Check-in was easy and quick (amazing considering there are over 600 rooms). Cameron at the front desk was just the best… charming, friendly, efficient, welcoming, with a lot of great tips and insights about the hotel. I came here for the vistas and we got them. We stayed in a suite with incredible ones. The room was in excellent shape and nicely decorated. And did I mention the views? Okay. I did. They are really stunning. (You might get a little fog... we did... it was atmospheric but ultimately, I prefer a clear day). If it’s in your budget, definitely spring for a Bay View in the Tower. You will be wowed. I also want to thank Lucas, whom I spoke to a few days before check-in to request a high floor. We got one and we appreciated it. Very much. Dinner was via room service, which was incredibly fast, friendly and pretty tasty. Best hotel pepperoni pizza I’ve ever had, in fact. Breakfast was very good as well. Check-out was easy, too. Cameron was there so we got to thank him in person for being a great ambassador for the hotel from start to finish. All in all, we had the best time here and I look forward to coming back and spending more time roaming the public spaces. This place has amazing history and you can feel it… there’s a book in the room which explains it all… fascinating stuff. And so many performers and dignitaries have come through here, it’s remarkable… it’s still where presidents stay when in town. There aren’t too many historic, classic hotels in such beautiful locations operating at this level anymore… in fact, I can’t actually think of one this big and well-run at a relatively affordable price point. It was worth the wait and I will definitely be returning soon.

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Other web-users rate our hotel

  • 860 reviews 8.6/10 Location
  • 2,087 reviews 7/10 Room
  • 1,969 reviews 7.8/10 Service
  • 104 reviews 6.1/10 WiFi
  • 801 reviews 7.6/10 Vibe
  • 771 reviews 7.3/10 Amenities
  • 610 reviews 5.7/10 Food
  • 524 reviews 4.5/10 Cleanliness

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