Fairmont San Francisco 4 stars

Customer review rating (ALL Rating) 4.3/5 4,047 reviews

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Description

Hotel extras

  • One of San Francisco’s most iconic luxury hotels, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

Our accommodation(s)

Hotel location

Fairmont San Francisco

950 Mason Street
94108 SAN FRANCISCO
United States

GPS:37.792581, -122.410513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,047 reviews

TripAdvisor Rating  4.2/5  5,303 reviews

Ashly Garcia, Guest Experience Manager turned my bad experience turned good

TripAdvisor rating 5.0/5

April G TripAdvisor review

My 74 year old god-sister was getting married. For her wedding gift, I purchased the signature corner room with panoramic city views. I ordered food amenities, a bottle of apple cider and chocolate covered strawberries. Unsuccessfully, after being tossed around for weeks, in an attempt to finalize my order and payment. I had to take several hours of my personal time to go in person, which included driving over 60 miles. I was ready to file a major complaint. Shortly, upon my arrival, I met Ashley Garcia, Guest Experience Manager who solved the problem. She moved their room up to a higher floor and did not charge me for the extra food amenities. Also, gifted the newlywed couple with two fairmont signature champagne glasses, and two signature bathrobes. If you need a problem solver and a person who puts the customer first. Ask for Ashley Garcia. I walked away with a fondness towards Fairmont San Francisco. In the future, when looking for a place to stay - they are my first choice.

Customer review rating 3.0/5

Ronald V. Solo - Confirmed reviews ALL

Is the gingerbread house really worth your guests being overrun by other visitors cramming your lobby to see the gingerbread house?

Customer review rating 4.5/5

Susan P. Families - Confirmed reviews ALL

We were celebrating two birthdays, and the environment, although chaotic during the day (Gingerbread house is wow!) lodging offered calm in the storm. Beds and pillows very comfy. ONly one thing to add, we upgrade our rooms, the sign in person told us we would. be allowed a movie a 10 credit on host bar and 10 in restaurant. We were billed for all. 125.00 for overnight parking was a bummer.

Customer review rating 4.0/5

Johnathan P. Families - Confirmed reviews ALL

In two of our rooms the ceiling paint was starting to peel off. Bathrooms need updated fixtures for the sinks. Furniture was old and showing age with torn upholstery.

Customer review rating 2.0/5

Debra W. Families - Confirmed reviews ALL

It was busy so we recognize that. However, our room service order took an hour and a half. The food quality in the restaurant was very poor. We had to return several items. Staff in Laurel was very unfriendly and seemed rushed and bothered by us. Front desk agents were extremely friendly and accommodated us nicely. We are platinum status and the room accommodation was poor poor.

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Other web-users rate our hotel

  • 860 reviews 8.7/10 Location
  • 2,146 reviews 7.1/10 Room
  • 2,069 reviews 7.8/10 Service
  • 100 reviews 5.1/10 WiFi
  • 818 reviews 7.8/10 Vibe
  • 774 reviews 7.3/10 Amenities
  • 575 reviews 5.2/10 Food
  • 495 reviews 4.9/10 Cleanliness

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