Fairmont Le Château Montebello 4 stars

Customer review rating (ALL Rating) 4.5/5 3,169 reviews

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Description

Hotel extras

Establishment no. 528485 Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures, including golf, kayaking, cross-country skiing, dogsledding, curling, as well as a luxurious spa.

Our accommodation(s)

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Room 1

Hotel location

Fairmont Le Château Montebello

392 Notre Dame
J0V 1L0 MONTEBELLO
Canada

GPS:45.649998, -74.949409

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,169 reviews

Customer review rating 1.0/5

Rosemarie A. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Doug K. Business - Confirmed reviews ALL

Dear Guest, We truly appreciate you taking the time to reflect on your recent work stay at Le Château Montebello. It is wonderful to know that the unique architecture, surrounding paths, activities, culinary offerings, and attentive service all contributed to such a positive experience. We are also pleased that your room provided the comfort needed throughout your visit. Your observations regarding certain areas of the property have been noted. We continue working to enhance our facilities while preserving the historic character that makes Le Château Montebello so distinctive. Thank you again for your thoughtful comments. We hope to welcome you back, whether for business or leisure, in the near future. Sincerely, Luc Simonnet Front Office Supervisor Le Château Montebello.

Customer review rating 4.5/5

Chrissy D. Families - Confirmed reviews ALL

Dear Guest, Your continued loyalty to Le Château Montebello means a great deal to us, and we truly appreciate the care and affection behind your comments. It is wonderful to know that each visit remains calm, restful, and enjoyable for your family. We are especially pleased that you appreciated the breakfast buffet, the beauty of the grounds, and the warm service provided by our team. We also value your thoughtful observations regarding the guest rooms. While these details may seem minor, comfort during the night is essential, particularly for families sharing a room. Your comments regarding the noise from the sheets and the limited bathroom storage will be shared with the appropriate teams as we continue to look for practical ways to improve the guest experience. Thank you again for sharing your feedback with such positivity. We look forward to welcoming you and your family back for many more relaxing stays at Le Château Montebello. Sincerely, Luc Simonnet Front Office Supervisor Le Château Montebello.

Customer review rating 4.0/5

Elizabeth B. Friends - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay at Le Château Montebello. We are pleased to know that you enjoyed the comfort of your room and the beauty of our location. We are, however, sincerely sorry that the service at the patio bar did not meet expectations. The delays, lack of attentiveness, and unfulfilled drink order do not reflect the level of service we strive to provide. Your comments have been shared with our Food and Beverage team for appropriate follow-up. We hope to have the opportunity to welcome you back for a more seamless experience. Sincerely, Luc Simonnet Front Office Supervisor Le Château Montebello.

Customer review rating 2.5/5

Ana N. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your impressions following your stay at Le Château Montebello. While we are pleased that you appreciated the resort overall, we are sorry that the atmosphere around the pools and the limited availability of seating affected your experience. Summer is one of our busiest seasons, particularly with families and children enjoying the many activities offered throughout the property. We nevertheless understand that every guest should be able to enjoy the facilities comfortably. Your comments regarding the condition of the resort and the overall value of the experience have also been carefully noted. We continuously strive to improve our facilities and ensure that our pricing reflects the quality of the services and amenities provided. We regret that your visit did not fully meet your expectations and hope to welcome you back during a quieter period for a more relaxing experience. Sincerely, Luc Simonnet Front Office Supervisor Le Château Montebello.

Other web-users rate our hotel

  • 559 reviews 9/10 Location
  • 1,088 reviews 5.2/10 Room
  • 1,371 reviews 8.4/10 Service
  • 11 reviews 6.7/10 WiFi
  • 894 reviews 6.3/10 Food
  • 804 reviews 8.3/10 Amenities
  • 757 reviews 8/10 Vibe
  • 419 reviews 3.5/10 Comfort

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