Fairmont Le Château Montebello 4 stars

Customer review rating (ALL Rating) 4.5/5 3,165 reviews

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Description

Hotel extras

Establishment no. 528485 Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures, including golf, kayaking, cross-country skiing, dogsledding, curling, as well as a luxurious spa.

Our accommodation(s)

Hotel location

Fairmont Le Château Montebello

392 Notre Dame
J0V 1L0 MONTEBELLO
Canada

GPS:45.649998, -74.949409

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,165 reviews

Customer review rating 5.0/5

Lise L. Families - Confirmed reviews ALL

Staff very friendly and helpful. Comfortable bed.

Dear Guest, We are delighted to read your kind comments following your recent stay at Le Château Montebello. It is wonderful to know that your experience was such a pleasant one and that the friendliness of our team, along with the comfort of your accommodations, contributed to an enjoyable visit. Your feedback is truly appreciated and will be shared with our team with great pleasure. We look forward to welcoming you again for another memorable stay. Sincerely, Luc Simonnet Front Office Supervisor Le Château Montebello.

Customer review rating 4.5/5

Simon G. Families - Confirmed reviews ALL

We booked two FAIRMONT rooms and invited our son and his family to join us. It was an excellent weekend...and everyone enjoyed themselves. We were only disappointed by the total lack of decorations throughout the hotel, especially for the Easter weekend.

Dear Guest, What a pleasure to read your comments following your recent stay at Le Château Montebello. We are delighted to know that your weekend with your family was such a success and that everyone was able to fully enjoy the experience. It is especially rewarding to hear that our team, including Laurent at the front desk, contributed positively to your stay, and that our website met your expectations. Thank you as well for sharing your thoughts regarding the ambiance during the Easter period. Your comment has been noted, as creating a festive atmosphere is an important part of the experience for many of our guests. We look forward to welcoming you and your family again for another memorable stay. Sincerely, Luc Simonnet Front Office Supervisor Le Château Montebello.

Customer review rating 5.0/5

Nicole S. Families - Confirmed reviews ALL

Good service and everyone ready to help (both handicapped)

Dear Mrs. S., Thank you very much for taking the time to share your kind feedback following your recent stay at Fairmont Le Château Montebello. We are truly delighted to read that you found our service to be good and that our team members were readily available to assist you throughout your visit. It is especially meaningful to know that you felt well supported, and we are pleased that our colleagues were able to contribute positively to your experience. At Fairmont Le Château Montebello, we are committed to creating a welcoming and attentive environment for all our guests, and your comments are a wonderful encouragement to our team. Rest assured, your feedback will be shared with our colleagues as a testament to their dedication. We sincerely hope to have the pleasure of welcoming you back for another enjoyable and comfortable stay in the near future. Warm regards, Grégoire

Customer review rating 3.0/5

Lambert V. D. S. Families - Confirmed reviews ALL

Wonderful place for a family! Unfortunately, upon check-in, we were not informed of any of the services. Even after I said this was our first time. Didn’t discover many of the amenities until two hours before checkout.

Dear Guest, Thank you for taking the time to share your impressions following your recent stay at Le Château Montebello. It is appreciated to know that you enjoyed the setting and found it to be a wonderful place for a family getaway. That said, we are truly sorry that your arrival experience did not provide you with the guidance and information needed to fully enjoy the amenities available throughout your stay. We understand how disappointing it must have been to discover these offerings so late, especially during a first visit. A proper and serious follow-up will be done with the entire front desk team about that matter, as ensuring clear and proactive communication at check-in is essential to the experience we aim to provide. We hope to have the opportunity to welcome you again so you may fully enjoy all that the property has to offer. Sincerely, Luc Simonnet Front Office Supervisor Le Château Montebello.

Customer review rating 4.5/5

Kristen M. Families - Confirmed reviews ALL

Great experience - enjoy the atmosphere in the main lobby The room was nice but date - carpets could stand to be cleaned or changed. The bed was not terribly comfortable The Jacuzzi was nice and clean We had supper at Aux Chantignoles and it was fabulous!

Dear Guest, We were very pleased to learn about your recent stay at Le Château Montebello. It is wonderful to know that you enjoyed the atmosphere of the main lobby, as well as your dining experience at Aux Chantignoles and the quality of the jacuzzi facilities. These elements are an important part of the experience we aim to offer. Your comments regarding the room condition, carpeting, and bedding comfort have also been carefully noted and shared with the appropriate teams as part of our ongoing efforts to enhance our accommodations. We hope to have the pleasure of welcoming you again for another enjoyable stay. Sincerely, Luc Simonnet Front Office Supervisor Le Château Montebello.

Other web-users rate our hotel

  • 562 reviews 9/10 Location
  • 1,070 reviews 5.4/10 Room
  • 1,375 reviews 8.5/10 Service
  • 9 reviews 4.8/10 WiFi
  • 899 reviews 6.6/10 Food
  • 805 reviews 8.4/10 Amenities
  • 744 reviews 8.1/10 Vibe
  • 407 reviews 3.7/10 Comfort

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