Fairmont Le Château Montebello 4 stars

Customer review rating (ALL Rating) 4.3/5 3,204 reviews

392 Notre Dame, J0V 1L0 MONTEBELLO, Canada

Hotel extras

  • Labeled ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Fairmont Le Château Montebello

392 Notre Dame
J0V 1L0 MONTEBELLO
Canada

GPS:45.649998, -74.949409

Telephone +1 819-423-6341

Fax +1 819-423-1133

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

This luxury Montebello hotel offers 210 elegant guest rooms and suites, each featuring rustic charms and modern amenities. Whether traveling solo, as a couple or with family or friends, you will fall in love with the sumptuous comforts and stunning views. Each guest room is well-appointed to offer the perfect indoor spot for relaxation. Couples and families will find the perfect guest room to suit their needs. Connecting rooms can be guaranteed by the hotel for a fee of $50.00 per room per stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,204 reviews

TripAdvisor Rating  4.0/5  2,984 reviews

Chateau Montebello

TripAdvisor rating 4.0/5

EricC56 Couples - TripAdvisor review

We visited Chateau Montebello by boat, back in 2019. We stayed on our boat in the marina, but resolved to come back some winter for a short stay. We did that a couple weeks ago. It's a one-of- a-kind place. Quite pricey, but worth a visit. Restaurant is good, but not great. There are better options in the village. Breakfast buffet is ok, but ordering off the menu is a better value. Nice variety of x country ski trails. Heated indoor pool is nice.

Beautiful environment, comfortable and clean room

Customer review rating 4.5/5

Judy Business - Confirmed reviews ALL

I was there for a staff retreat, which went well, and I particularly enjoyed the environment outdoor. The gathering around the bonfire and curling were both highlights of my stay.

Dear Judy, We very much appreciate your comments regarding your stay at the Fairmont Le Château Montebello. We are pleased that you enjoyed the retreat and the activities offered during your stay. We thank you for leaving us your review and hope to see you again on other occasions. Sincerely, Marion Marnier Coordinatrice services clients et développement durable Guest Services and Sustainable Development Coodinator

Lovely Hotel - lacking in customer service in some areas and lacking vegan food

Customer review rating 3.5/5

Barbara Families - Confirmed reviews ALL

We enjoyed our time at the hotel but we we were disappointed in the lack of substantial vegan food options (for example only one option on the dinner menu) and while the menu says the staff can help make options vegan there was literally no support or understanding on what I was talking about. That made it disappointing and our whole family is vegan. Room Service was available but when our orders came there was no cutlery delivered, no food that was ordered - just the drinks. So not great. Finally, when there were extra charges on our bill we could not get a straight answers from the front desk as to what they were for, then they said I had to leave a message with accounts receivable and I still have not received a phone call back to explain what happened. Poor customer service.

Dear Barbara, First of all, we sincerely thank you for taking the time to write us these words and your feedback is very important to us. I understand your disappointment with the poor assistance of our staff by accommodating you with vegan options. We apologize for not being able to serve you as we usually do. For your next stay, please contact us in advance and let us know your food preference. I will personally discuss with our Chef what vegan options we can offer to you and your family. For your final invoice, we are available to help you understand it better. Feel comfortable to write us in detail about the points you don't understand on your invoice. I will personally forward your request to our accounting department. Again, we sincerely thank you for your constructive comments and remain at your disposal for any further assistance. We look forward to welcoming you back to Montebello and offering you the best service we can. Sincerely, Marion Marnier Coordinatrice services clients et développement durable Guest Services and Sustainable Development Coodinator

Poor customer ser

Customer review rating 1.5/5

A Friends - Confirmed reviews ALL

We had to reach out to the front desk/royal service many times and still did not getting our heating issues resolved.our room was 17-18 degrees for most of our stay. We had to ask for several extra blankets and had a neighbour who was smoking marijuana all day. Royal service came several times and sprayed perfume only adding to the aroma. We also did not receive our welcome gift despite calling and inquiring at the desk several times. We had no body wash in our shower and when asking for more they gave us 1 small bottle each time. Definitely not the fairmont service we have been accustomed to.

Dear guest, Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Le Château Montebello. Your comments are very useful and allow us to improve our services on which we did not succeed in seducing you. First of all, I would like to assure you and guarantee you that you received an excellent room upgrade due to your All Accor status. We are sincerely sorry that our room amenities were not up to your expectations. We thank you for notifying us of the smell that could be present in your room and we are sincerely sorry for this inconvénience. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Our Director of Operations, Mr. Martin, personally follows up with the concerned departments. We will also forward your comments to our Accor membership program office. Our duty at Fairmont is to make sure that our customers get everything they need, and that the service is perfect. We apologize again for everything and we hope you will give us a chance to serve you better on a future trip to Montebello. Do not hesitate to contact me if you have any other comments or questions to share. It will be a pleasure for me to assist you. Best regards, Marion Marnier Coordinatrice services clients et développement durable Guest Services and Sustainable Development Coodinator

Customer review rating 2.5/5

Mary P. Couples - Confirmed reviews ALL

For the price you charge for the room not a bottle of water in the fridge. Over priced.

Dear Mrs. p., Thank you for taking the time to share your comments concerning your stay at Fairmont Le Château Montebello. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Your comments will be shared with the relevant departments. We are sincerely sorry if your stay did not meet your expectations. Do not hesitate to leave us more comments so that we can better assist you. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Marion Marnier Coordinatrice services clients et développement durable Guest Services and Sustainable Development Coodinator

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