Escape the everyday and enjoy a pleasant stay at the Fairmont Le Château Montebello, the world's largest log cabin. Nestled in the heart of the picturesque village of Montebello, surrounded by nature, the resort is renowned for its rustic yet luxurious accommodations, warm service, numerous activities, and regional cuisine.
For over 90 years, Fairmont Le Château Montebello has been known for its rustic charm, unique architecture and beautiful natural surroundings. Described as the true Canadian experience, the world's largest log cabin is a welcoming destination. Located on 300-acres of land, Fairmont Le Château Montebello is one of eastern Canada's leading resorts. Step into our playground and enjoy everything from kayaking, golfing and swimming in the summer and cross-country skiing and skating in the winter.
Our luxury resort hotel is located on the shores of the Ottawa River next to Manoir Papineau in Montebello, Quebec, an hour from Ottawa and 90 minutes from Montreal. Omega Park is just 4 km to the north, while Voyageur Provincial Park is 45 minutes away.
A remarkable experience awaits at Fairmont Le Château Montebello, the world's largest log cabin. Recently renovated, this luxury hotel offers rustic yet modern guest rooms, refined regional cuisine and countless on-site activities.
Hotel extras
Establishment no. 528485 Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures, including golf, kayaking, cross-country skiing, dogsledding, curling, as well as a luxurious spa.
Our accommodation(s)
Book this hotel
Page 1 out of 12, Room 1 :
Fairmont Dbl Dbl
, Room 2 :
Fairmont King
Jacuzzi Junior Suite King - Equipped with HSIA WIFI or cable Two-person jacuzzi. Each is equipped with HSIA and a working desk. Open-concept in design- the suites offer one large room with a defined sitting with double sofabed and sleeping area
Max. number of persons
4
Area
From
32 m²
/
344 sq ft
Bedding
King size bed(s) x1
Double sofa bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Kettle
Mini-refrigerator
Nespresso machine
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Towel rack
Media And Technology
Complementary elements
Radio
Internet Facilities
Data port in room
High speed internet
Wireless internet in your roomAdditional charge
Phone Facilities
Free local calls
Voice mail
Tv Facilities
Children's TV Channels
Pay per view movies
32'/81 cm screen
Flat screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Room interior entrance only
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Comfort Features
Alarm clock
Blackout curtain
Brand Magazine
Hair dryer
Iron
Ironing board and flat-iron
Opening windows
Turn Down Services
Electric Facilities
110/120 V AC
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Working Area
Safe large enough to accommodate a laptop
4 pers. max
32 m²
/
344 sq ft
Bedding
1 x King size bed(s) and
1 x Double sofa bed(s)
Page 1 out of 3, Restaurant 1 :
Aux Chantignoles
, Restaurant 2 :
Nymark
Aux Chantignoles
Photo out of - Aux Chantignoles
Delectable flavors and an awe-inspiring menu made up of fresh and seasonal products will distinguish your dining experience at Aux Chantignoles. Our talented chefs are constantly pushing the envelope by developing innovative recipes.
Delectable flavors and an awe-inspiring menu made up of fresh and seasonal products will distinguish your dining experience at Aux Chantignoles. Our talented chefs are constantly pushing the envelope by developing innovative recipes.
Nymark
Photo out of - Nymark
Inspired by Victor Nymark, the Master builder of the château, our restaurant offers a unique dining experience that combines ancestral Quebecois recipes with contemporary culinary techniques.
Inspired by Victor Nymark, the Master builder of the château, our restaurant offers a unique dining experience that combines ancestral Quebecois recipes with contemporary culinary techniques.
Le Mulligan
Photo out of - Le Mulligan
The clubhouse terrace overlooking the 18th hole is where you will want to be before or after your round. Take in the view while you enjoy a light meal or a refreshing beverage.
The clubhouse terrace overlooking the 18th hole is where you will want to be before or after your round. Take in the view while you enjoy a light meal or a refreshing beverage.
Le Grill
Photo out of - Le Grill
Come and enjoy a unique family-style dining experience at Château Montebello's famous barbecue on our terrace overlooking the Ottawa River. An exquisite culinary experience you will never forget!
Come and enjoy a unique family-style dining experience at Château Montebello's famous barbecue on our terrace overlooking the Ottawa River. An exquisite culinary experience you will never forget!
Le Riverain
Photo out of - Le Riverain
On a sunny afternoon, take it to our outdoor eatery at Le Riverain to savor a variety of light meals and refreshing beverages. Enjoy the beautiful views and summer vibes!
On a sunny afternoon, take it to our outdoor eatery at Le Riverain to savor a variety of light meals and refreshing beverages. Enjoy the beautiful views and summer vibes!
In-Room Dining
Photo out of - In-Room Dining
Turn your holiday into a true vacation when visiting our log cabin. From breakfast in bed, to your very own private cocktail hour or an intimate dinner for two, our in-room dining service covers it all.
Turn your holiday into a true vacation when visiting our log cabin. From breakfast in bed, to your very own private cocktail hour or an intimate dinner for two, our in-room dining service covers it all.
Bar Le Foyer
Photo out of - Bar Le Foyer
Bar Le Foyer is located in the hotel lobby and sits comfortably beside our six-sided fireplace. Enjoying one of our signature cocktails paired with a delicious tasting board, you will be delighted.
Bar Le Foyer is located in the hotel lobby and sits comfortably beside our six-sided fireplace. Enjoying one of our signature cocktails paired with a delicious tasting board, you will be delighted.
Breakfast
Photo out of - Breakfast
Buffet
Services
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
Aux Chantignoles
Pool
Photo out of - Pool
Inside our grandiose aquatic center, find comfort and quality time solo or with the family. Swim a few laps or splash around before you relax on one of our lounge chairs or hammocks, a good book in hand.
Fairmont Le Château Montebello
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Pool features
Indoor pool
Chlorure treatment
At your disposal
Shower
Lifeguard
Access & Security
Lifeguard
Pool areas wheelchair accessible
Staff trained in first aid
Dimension
Pool Depth Min:
1 m /
3 ft
Pool Depth Max:
3 m /
12 ft
Pool Size Max:
23 m /
75 ft
Inside our grandiose aquatic center, find comfort and quality time solo or with the family. Swim a few laps or splash around before you relax on one of our lounge chairs or hammocks, a good book in hand.
Fitness center
Non contractual photo
On site
Fitness equipment
Treadmill
Strength equipment
Fitness machines
Fitness machines with individual screens
Weight machine
Exercise bikes
TV in the room
Towels available
Wellness services and equipments
Area lounge
Jacuzzi/Whirlpool bath
Rest room
Sauna room
Personal lessons and special care
MassageAdditional charge
Health WrapsAdditional charge
Manicure & PedicureAdditional charge
The fitness center includes a 75 ft. pool, two jacuzzis, two dry saunas, an exercise room as well as changing rooms. Towel service is offered.
Spa
Photo out of - Spa
Additional charge
Adjacent to the indoor pool and fitness center, this spacious facility features three manicure and pedicure stations and eight treatment rooms including a grand couples' suite with fireplace, double-head jungle shower and Japanese sunken tub.
Location
On site
Accessibility
Accessible service
Opening hours
Monday
Closed
Tuesday
Closed
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Services
Shop
Tea Room
Spa Treatment
Fresh whole fruit available
At your disposal
Towels available
Bathrobe available
Slippers
Access & security
Reduced mobility Facilities
Wheelchair access
Adjacent to the indoor pool and fitness center, this spacious facility features three manicure and pedicure stations and eight treatment rooms including a grand couples' suite with fireplace, double-head jungle shower and Japanese sunken tub.
Fairmont Le Château Montebello is where "happily-ever-after" begins in grand style. Our award-winning culinary team exceeds expectations. Our certified wedding specialists offer the highest level of services to create the day of your dreams.
Host an alfresco ceremony in one of our gazebos against the tranquil backdrop of the Ottawa River, welcome your delighted guests with a cocktail under the marquee tent or one of the adjoining terraces, then dine and dance the night away.
Fairmont Le Château Montebello is where "happily-ever-after" begins in grand style. Our award-winning culinary team exceeds expectations. Our certified wedding specialists offer the highest level of services to create the day of your dreams.
(Prefer this review remain private)
We had a nice weekend visit with our two young children. We attended a wedding, and decided to stay for two nights to have some family time.
Dear Mrs. M.,
Thank you for taking the time to share your comments following your family weekend at Le Château Montebello.
We are pleased to know that you enjoyed your visit and were able to spend some quality time with your family. We are, however, sincerely sorry about the condition and cleanliness of the carpet in your room, as well as the dog hair found on the decorative pillows. These details should have been identified and addressed before your arrival and do not reflect the standards of cleanliness we strive to provide.
Your comments have been shared with our Housekeeping team for careful follow-up. We also appreciate your decision to share this feedback privately, as it gives us the opportunity to address these concerns directly with our teams.
We hope to have the pleasure of welcoming you and your family back for a more seamless experience.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello.
Customer review rating 5.0/5
Anna R.
Couples
-
Confirmed reviews ALL
The hotel and grounds were stunning. The service was above and beyond. The room was large and our king size bed was extremely comfortable. The view of the river was gorgeous! The staff was so helpful and kind.
Dear Mrs. R.,
What a pleasure to read such wonderful comments following your stay at Fairmont Le Château Montebello.
We are delighted that your experience was memorable from beginning to end and that the genuine care provided by our team made such a positive impression. Knowing that you felt comfortable and well looked after throughout your visit means a great deal to us.
We hope to have the pleasure of welcoming you back for another exceptional escape by the Ottawa River.
Sincerely,
Grégoire
Customer review rating 3.5/5
Leslie M.
Families
-
Confirmed reviews ALL
Found the room quite small and the tv was not positioned properly to watch it, as it was sideways. However, the bed itself was comfortable and that was the main thing.
Dear Mrs. M.,
Thank you for taking the time to share your impressions following your stay at Fairmont Le Château Montebello.
We are pleased that you found the bed comfortable and were able to enjoy a restful stay. We are, however, sorry that the room size and television positioning affected your overall comfort. Your observations are appreciated and will be considered as we continue improving our accommodations.
We hope to have the pleasure of welcoming you back for an even more comfortable experience.
Sincerely,
Grégoire
Customer review rating 3.0/5
Mirella A.
Families
-
Confirmed reviews ALL
This is my third stay since 2023. I have enjoyed taking my husband who has mobility issues for short getaways. This year follows my last review where I pointed out that the only access to the terrace lacked a handicap door opener. Disappointed that nothing has changed in that regard.
I also tried to get a different room this time around but was told there were no other accessible rooms. A shame. Part of my reason for the request was because last year the TV in that room would randomly shut off even though the sleep timer was not on. The issue has not changed. I didn't bother calling because nothing could be done last year. I don't know if this is a purposeful setting within the hotel but I didn't dare order a movie only to have the show interrupted. If not purposeful then consider changing out the TV...
Finally, while the service in the restaurants has always been great I was put off by the fact that when I asked for the latest booking for Sunday breakfast so that my family could join us from out of town I was not informed in advance that service stopped at 11am. Your hostess matter of factly announced this when we arrived and by the time my group settled in we only had 20 minutes to select our food. Not a pleasant eating experience especially since I had to assist my husband to eat. Meanwhile the hostess stood at the podium chatting with the other hostess while flipping her hair to tie it up... unprofessional.
Generally I saw a decline in overall service from last year.
I would have to think hard about returning next year.
As a courtesy I am keeping this review private.
Thank you
Dear Mrs. A.,
Thank you for taking the time to share such detailed and thoughtful feedback following your third stay at Fairmont Le Château Montebello.
Please be assured that your comments have been taken very seriously. The concerns you raised regarding accessibility, the room experience, and the breakfast service have all been shared with the appropriate teams for careful follow-up.
We are particularly sorry to know that some of the issues you had previously identified remained unresolved and that this contributed to a decline in your overall impression of the stay.
We have also sent you a separate email so that we may continue the conversation directly. We would very much appreciate the opportunity to speak with you, better understand your expectations, and work together toward a resolution that feels fair and appropriate.
Thank you as well for choosing to share your comments. We truly value your continued visits over the years and hope we can find a way to restore your confidence in our Château Montebello.
Sincerely,
Grégoire
Customer review rating 2.0/5
Heather W.
Couples
-
Confirmed reviews ALL
The location and grounds were incredible. The common areas were lovely and cozy.
The beds were waaay to soft and the room tiny which I understood and we purposely chose one that wasn’t renovated but there was no place to store ANYTHING.
I was stunned at how horrible the towels were, it was actually offensive. The bath towels were all threadbare and shredded! They were literally rags. For the price per night, plush, clean linens is not too much to ask. We don’t abuse the use of linens when staying away but to literally be given threadbare ones..unacceptable. Most Fairmonts that I have stayed at have had lovely linens.i was offended and don’t offend easily..was it because we decided on the non upgraded room?
Dear Mrs. W.,
Thank you for taking the time to share such candid feedback following your stay at Fairmont Le Château Montebello.
We are pleased that you enjoyed the setting and the warm atmosphere of our common areas. We are, however, sincerely sorry for the condition of the towels provided in your room. This is not acceptable and is certainly not related to the room category selected. Every guest should receive clean, well-presented linens that reflect not only Fairmont but the hospitality standards overall.
We also appreciate your comments regarding the room layout and storage. Your feedback has been shared with the appropriate teams for follow-up.
We would value the opportunity to discuss your experience in more detail and address your concerns personally so that we work towards a resolution. Please feel free to contact us directly at ch…
Sincerely,
Grégoire
Dear Mrs. M.,
Thank you for taking the time to share your comments following your family weekend at Le Château Montebello.
We are pleased to know that you enjoyed your visit and were able to spend some quality time with your family. We are, however, sincerely sorry about the condition and cleanliness of the carpet in your room, as well as the dog hair found on the decorative pillows. These details should have been identified and addressed before your arrival and do not reflect the standards of cleanliness we strive to provide.
Your comments have been shared with our Housekeeping team for careful follow-up. We also appreciate your decision to share this feedback privately, as it gives us the opportunity to address these concerns directly with our teams.
We hope to have the pleasure of welcoming you and your family back for a more seamless experience.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello.
Customer review rating 5.0/5
Anna R.
Couples
-
Confirmed reviews ALL
The hotel and grounds were stunning. The service was above and beyond. The room was large and our king size bed was extremely comfortable. The view of the river was gorgeous! The staff was so helpful and kind.
Dear Mrs. R.,
What a pleasure to read such wonderful comments following your stay at Fairmont Le Château Montebello.
We are delighted that your experience was memorable from beginning to end and that the genuine care provided by our team made such a positive impression. Knowing that you felt comfortable and well looked after throughout your visit means a great deal to us.
We hope to have the pleasure of welcoming you back for another exceptional escape by the Ottawa River.
Sincerely,
Grégoire
Customer review rating 3.5/5
Leslie M.
Families
-
Confirmed reviews ALL
Found the room quite small and the tv was not positioned properly to watch it, as it was sideways. However, the bed itself was comfortable and that was the main thing.
Dear Mrs. M.,
Thank you for taking the time to share your impressions following your stay at Fairmont Le Château Montebello.
We are pleased that you found the bed comfortable and were able to enjoy a restful stay. We are, however, sorry that the room size and television positioning affected your overall comfort. Your observations are appreciated and will be considered as we continue improving our accommodations.
We hope to have the pleasure of welcoming you back for an even more comfortable experience.
Sincerely,
Grégoire
Customer review rating 3.0/5
Mirella A.
Families
-
Confirmed reviews ALL
This is my third stay since 2023. I have enjoyed taking my husband who has mobility issues for short getaways. This year follows my last review where I pointed out that the only access to the terrace lacked a handicap door opener. Disappointed that nothing has changed in that regard.
I also tried to get a different room this time around but was told there were no other accessible rooms. A shame. Part of my reason for the request was because last year the TV in that room would randomly shut off even though the sleep timer was not on. The issue has not changed. I didn't bother calling because nothing could be done last year. I don't know if this is a purposeful setting within the hotel but I didn't dare order a movie only to have the show interrupted. If not purposeful then consider changing out the TV...
Finally, while the service in the restaurants has always been great I was put off by the fact that when I asked for the latest booking for Sunday breakfast so that my family could join us from out of town I was not informed in advance that service stopped at 11am. Your hostess matter of factly announced this when we arrived and by the time my group settled in we only had 20 minutes to select our food. Not a pleasant eating experience especially since I had to assist my husband to eat. Meanwhile the hostess stood at the podium chatting with the other hostess while flipping her hair to tie it up... unprofessional.
Generally I saw a decline in overall service from last year.
I would have to think hard about returning next year.
As a courtesy I am keeping this review private.
Thank you
Dear Mrs. A.,
Thank you for taking the time to share such detailed and thoughtful feedback following your third stay at Fairmont Le Château Montebello.
Please be assured that your comments have been taken very seriously. The concerns you raised regarding accessibility, the room experience, and the breakfast service have all been shared with the appropriate teams for careful follow-up.
We are particularly sorry to know that some of the issues you had previously identified remained unresolved and that this contributed to a decline in your overall impression of the stay.
We have also sent you a separate email so that we may continue the conversation directly. We would very much appreciate the opportunity to speak with you, better understand your expectations, and work together toward a resolution that feels fair and appropriate.
Thank you as well for choosing to share your comments. We truly value your continued visits over the years and hope we can find a way to restore your confidence in our Château Montebello.
Sincerely,
Grégoire
Customer review rating 2.0/5
Heather W.
Couples
-
Confirmed reviews ALL
The location and grounds were incredible. The common areas were lovely and cozy.
The beds were waaay to soft and the room tiny which I understood and we purposely chose one that wasn’t renovated but there was no place to store ANYTHING.
I was stunned at how horrible the towels were, it was actually offensive. The bath towels were all threadbare and shredded! They were literally rags. For the price per night, plush, clean linens is not too much to ask. We don’t abuse the use of linens when staying away but to literally be given threadbare ones..unacceptable. Most Fairmonts that I have stayed at have had lovely linens.i was offended and don’t offend easily..was it because we decided on the non upgraded room?
Dear Mrs. W.,
Thank you for taking the time to share such candid feedback following your stay at Fairmont Le Château Montebello.
We are pleased that you enjoyed the setting and the warm atmosphere of our common areas. We are, however, sincerely sorry for the condition of the towels provided in your room. This is not acceptable and is certainly not related to the room category selected. Every guest should receive clean, well-presented linens that reflect not only Fairmont but the hospitality standards overall.
We also appreciate your comments regarding the room layout and storage. Your feedback has been shared with the appropriate teams for follow-up.
We would value the opportunity to discuss your experience in more detail and address your concerns personally so that we work towards a resolution. Please feel free to contact us directly at ch…
Sincerely,
Grégoire
Customer review rating 5.0/5
Gerald T.
Couples
-
Confirmed reviews ALL
From playing golf to enjoying the breakfast buffet to dinner or just walking the property our stay at Château Montebello was the pinnacle of our summer vacation in 2026.
Dear Guest,
Thank you for taking the time to share such wonderful comments about your stay at Le Château Montebello.
We are thrilled to know that your time with us became a highlight of your 2026 summer vacation. Knowing that the overall resort experience created such lasting memories is a wonderful compliment to our entire team.
We truly appreciate your kind words and look forward to welcoming you back for another exceptional escape.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello.
Customer review rating 4.5/5
Donna B.
Solo
-
Confirmed reviews ALL
I attended a wedding and everything was lovely, thank you.
Dear Guest,
Thank you for taking the time to share your experience at Le Château Montebello.
We are pleased to know that your stay was comfortable and that the wedding celebration was such an enjoyable occasion. It is always a pleasure to know that our property contributed positively to a special event.
We hope to have the pleasure of welcoming you back again soon.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello
Customer review rating 4.0/5
Katie M.
Families
-
Confirmed reviews ALL
Overall it was a nice resort. It was hard to get water and the vending machine to buy water from was usually sold out. The housekeeping and room service staff was great they did a wonderful job of cleaning our room we were very happy with that and the note on the bed was a nice touch. We really enjoyed the two pool options, and all the activities around the resort that were free for guests.
Dear Guest,
Thank you for taking the time to share your experience at Le Château Montebello.
We are pleased to know that your family enjoyed the resort and that the care provided by our Housekeeping and Room Service teams made a positive impression. We are also glad that the pools and included activities contributed to an enjoyable stay.
We are sorry, however, that access to bottled water was not as convenient as it should have been. Your comments regarding availability have been noted and will be shared with the appropriate team.
We hope to have the pleasure of welcoming your family back for another enjoyable visit.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello.
Customer review rating 2.5/5
Shawn S.
Friends
-
Confirmed reviews ALL
The location is beautiful, the room was mediocre, the fan for the air conditioner turned in so loudly that it woke me up multiple times in the night, the bed sheets felt like they were made of plastic, and I could clearly hear people in the hallway outside. The breakfast buffet was very good, but like the room, felt over priced for what it was.
Compared to a stay at the Hilton in Niagara the Hilton was less expensive and more comfortable.
Dear Guest,
Thank you for taking the time to share your experience following your stay at Le Château Montebello.
We are pleased that you enjoyed the setting and breakfast, but we are sorry that the comfort of your room did not meet expectations. The noise from the air conditioning, sound from the hallway, and bedding comfort all affected the quality of your rest, which is certainly not the experience we aim to provide.
We also understand your comments regarding overall value and appreciate your candid feedback. Your observations have been shared with the appropriate teams as we continue working to improve both comfort and consistency.
We hope to have the opportunity to welcome you back for a more satisfying stay.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello.
Customer review rating 1.0/5
Jen P.
Couples
-
Confirmed reviews ALL
Our stay with you was very disappointing. We have stayed in many different Fairmont Hotels in several countries but our experience at this location was less than subpar. We drove a long distance to your hotel and were very much looking forward to our stay and celebrating our 25th wedding anniversary. We had to move twice as our accommodation was very unsatisfactory.. the room had such a strong musty odour and was unclean and run down and we could not sleep as the bed had a big hollow in the centre. Honestly it’s appalling that we were not credited for our first nights stay. When we were moved our other room was moderately better and cleaner but still not up to standard. It really was disgusting and we were very shocked at the overall state of the room and around the hotel.
We had dinner in the dining room one evening and were very disappointed in the food and our server.
The grounds were lovely and our lunch at the terrace was good.
Overall it was a waste of money and 13 hours on the road.
Dear Ms. P.,
Thank you for taking the time to share your experience following your stay at Fairmont Le Château Montebello.
We are sincerely sorry that your visit, particularly while celebrating your 25th wedding anniversary, did not reflect the level of comfort and service you expected from Fairmont. The concerns you raised have been taken very seriously.
We have also sent you a separate email to follow up directly regarding these inconveniences and to work toward an appropriate resolution.
We truly regret the disappointment caused and appreciate the opportunity to address the situation with you personally.
Sincerely,
Grégoire
Customer review rating 5.0/5
Brendan B.
Families
-
Confirmed reviews ALL
We had a wonderful weekend at Montebello
Dear Guest,
Thank you for taking the time to share your comments following your weekend at Le Château Montebello.
We are delighted to know that you had such an enjoyable stay and truly appreciate your kind words.
We hope to have the pleasure of welcoming you back for another wonderful getaway.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello
Customer review rating 4.5/5
Dominique R.
Couples
-
Confirmed reviews ALL
Nice hotel surroundings, many activities and pools onsite and golf nearby.
Dear Guest,
Thank you for sharing your comments following your stay at Le Château Montebello.
We are pleased to know that you enjoyed the beautiful surroundings, the variety of activities available onsite, and the nearby golf experience. It is wonderful to hear that your stay was such an enjoyable one overall.
We hope to have the pleasure of welcoming you back again soon.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello
Customer review rating 3.5/5
Carl C.
Couples
-
Confirmed reviews ALL
We were surprised to learn (just before checkout) that you were changing your checkout to 11 a.m. Two things: (1) for a hotel of this calibre, we always felt that a noon checkout was one of the things that set it apart from other hotels, and (2) we were not informed at check-in about the time change. That's a big omission.
Dear Guest,
Thank you for your continued loyalty to Le Château Montebello over the past 30 years. We truly appreciate the many visits you have shared with us.
We are sorry for the disappointment surrounding the change to our 11:00 a.m. check-out time, and especially that this information was not clearly communicated to you upon arrival. We fully understand how frustrating it must have been to learn of the change only shortly before your departure.
Your comments regarding the communication of this policy are very important and will be shared with our team. We sincerely hope to have the pleasure of welcoming you back for another enjoyable visit.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello.
Customer review rating 3.5/5
Jason R.
Couples
-
Confirmed reviews ALL
For the amount of money i was spending I felt like everything could have just been nicer. I felt the hotel room was just a little better than a normal king size hotel room.
Dear Guest,
Thank you for sharing your feedback following your stay at Le Château Montebello.
We are pleased that you enjoyed the surrounding area, but we are sorry that the room itself did not provide the level of comfort and value you expected for the price paid. We understand how important the overall quality of the accommodation is when choosing a property such as ours.
Your comments are appreciated and will be considered as we continue improving our rooms and guest experience.
We hope to have the opportunity to welcome you back for a more satisfying stay.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello
Customer review rating 3.5/5
Hanna M.
Couples
-
Confirmed reviews ALL
This is a beautiful hotel. Lovely grounds and history. We had some trouble with extremely loud rooms at all hours of the night. The drinks and food are extremely expensive and not that good, which is a little disappointing when the hotel room already costs so much. If I’m paying 100$ for a single dinner, it better be delicious, but it wasn’t. I had much better meals walking into town, for half the price! Service was very slow on the outside terrace/cafe. Took 40 mins to receive 2 coffees and 2 poutines…. Almost missed our event because we were waiting so long! Also, can we have some food options after 10pm??
Dear Guest,
Thank you for taking the time to share your experience following your stay at Le Château Montebello.
We are pleased that you appreciated the beauty, grounds, and history of the property. We are, however, sincerely sorry that several aspects of your stay fell short of expectations, particularly the nighttime noise, the value and quality of the dining experience, and the lengthy service delay on the terrace.
We also appreciate your comments regarding late-evening food options. Feedback such as yours is important as we continue reviewing how we can better meet our guests’ expectations throughout their stay.
We hope to have the opportunity to welcome you back and provide a more seamless and satisfying experience.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello.
Customer review rating 3.0/5
Brian R.
Families
-
Confirmed reviews ALL
Beautiful grounds and wonderful buffet breakfast. Room was not ready at 4:00 p.m. and we had to ask three times before robes and extra towels were finally delivered. Compared to the Fairmont Tremblant, service is not what we expected.
Dear Guest,
Thank you for sharing your feedback following your stay at Le Château Montebello.
We are pleased that you enjoyed the beautiful grounds and our breakfast buffet. We are, however, sincerely sorry that your room was not ready at the standard check-in time and that several follow-ups were required before the requested robes and towels were delivered.
We understand your disappointment, particularly when comparing your experience with another Fairmont property. Your comments have been shared with the appropriate teams so that greater consistency and responsiveness can be reinforced.
We hope though to have the opportunity to welcome you back for an experience more in line with your expectations.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello.
Customer review rating 4.5/5
Greg D.
Business
-
Confirmed reviews ALL
I WAS VERY HAPPY WITH THE BUFFET BREAKFAST AND LUNCH. I WAS AT AN EVENT HELD BY PRINCECRAFT I WAS NOT IMPRESSED WITH THE BUFFET BBQ DINNER OR THE SIT DOWN DINNER WE HAD THE NIGHT AFTER . THE QUALITY OF FOOD AND PRESENTATION DID NOT IMPRESS
Dear Guest,
We are pleased to know that your overall experience at Le Château Montebello was enjoyable, particularly the breakfast and lunch offered during your event.
We are, however, sorry that the BBQ buffet and the following evening’s dinner did not meet the same standard. Your comments regarding the quality and presentation of the food are important to us and will be shared with our culinary team.
We appreciate your feedback and hope to have the pleasure of welcoming you back for an even better experience.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello.
Customer review rating 3.5/5
Jeannette O.
Friends
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Confirmed reviews ALL
It is a beautiful setting, breakfast buffet is great. Our room no bath towels which I noticed after my shower. When the room was serviced the next day, a shoddy job, for example, housecoats rolled into a ball and left. Dinner at Aux Chantignoles is overpriced for the quality. Salad humdrum and pasta dish was premium price for low end meal. We have stayed in many high end hotels and at this hotel many times throughout the years but this time was a disappointment. High prices for lower end quality.
Dear Guest,
We truly appreciate your continued loyalty to Le Château Montebello and are sorry that this visit did not reflect the experiences you have come to expect from us over the years.
While we are pleased that you enjoyed the setting, breakfast buffet, and the assistance provided by our Front Desk team, the housekeeping shortcomings you encountered are disappointing and should not have occurred. We also regret that your dinner at Aux Chantignoles did not provide the quality and value expected.
Your comments have been shared with the appropriate teams for follow-up. We sincerely hope to have the opportunity to welcome you back and provide an experience more representative of the standards you have known from Le Château Montebello.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello.
Customer review rating 2.5/5
Robert B.
Families
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Confirmed reviews ALL
Came with my family, but unfortunately the restaurant greeter was very rude to us the first night, and we were disappointed in the noisy environment at night, with drunk people in rooms around us.
Customer review rating 4.0/5
Catherine B.
Families
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Confirmed reviews ALL
However, I reserved a room for 3 adults so 1 king bed and one hide-a-bid. I was very disapointed by the very low quality of the hide-a-bid. We could feel all the springs (coils) and it was noisy. Everytime my cousin was turning in her bed, she was making so much noise.... She didn't had the best sleep expected that night.... Also, knowing 3 adultes are coming, a 3th coffee cup would be appreciated.
Dear Guest,
Thank you for taking the time to share your experience following your stay at Le Château Montebello.
We are very pleased that you enjoyed the hotel overall, but we sincerely apologize that the sofa bed provided for the third adult did not offer the level of comfort expected. We fully understand how disappointing it must have been for your cousin to have such a poor night’s sleep, particularly during a stay that should have been relaxing for everyone.
We also regret that the room was not fully prepared for three adults. Providing only two coffee cups may seem like a small detail, but it reflects a lack of attention that should have been anticipated in advance.
Please be assured that important improvements to our facilities and equipment will be taking place as part of our continued efforts to enhance the comfort and quality of our accommodations. We truly hope to have the opportunity to welcome you back and provide a much more comfortable and seamless experience.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello.
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Frequently asked questions
Fairmont Le Château Montebello is located at 392 Notre Dame, J0V 1L0 Montebello, Canada. Our resort is nestled on the shores of the Ottawa River, just a 3 minute walk from Manoir Papineau Nhs and 2 km from the village center. We offer on-site outdoor parking and valet services for an additional fee.
Fairmont Le Château Montebello offers a variety of accommodations including:
Fairmont rooms with King, Queen, or Double beds
Deluxe rooms and suites ideal for families
Signature rooms featuring bay windows and garden views
One bedroom Suite View rooms and Deluxe Jacuzzi Suites
Many of our rooms have been recently renovated and offer either garden or river views.
Fairmont Le Château Montebello provides a wide range of services and amenities:
Wifi and on-site parking for an additional fee
Breakfast buffet for an additional fee
Air conditioning and Tv in all rooms
Indoor pool, fitness center, and Spa for an additional fee
Dining at Aux Chantignoles and cocktails at Bar Le Foyer
Concierge, laundry services, and wedding venues
Fairmont Le Château Montebello invites you to enjoy regional cuisine at Aux Chantignoles and Nymark, or light meals at Le Mulligan and Le Riverain. Bar Le Foyer is open daily from 04:00 Pm or 02:45 Pm until late, serving signature cocktails. We also offer a breakfast buffet, room service, and children's menus for an additional fee.
At Fairmont Le Château Montebello, check-in is available from 04:00 Pm and check-out is until 11:00 Am. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the All Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 Pm.
Yes, Fairmont Le Château Montebello regularly offers special deals and discounts, mainly accessible through our All Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the All Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Fairmont Le Château Montebello using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Fairmont Le Château Montebello allows pets in specific areas such as our Le Riverain terrace. Pets are allowed. Regarding potential fees, please contact the hotel for information regarding the additional charge.
Fairmont Le Château Montebello features 31 meeting rooms and a self-service business center for your professional needs. Our largest meeting space spans 790 square meters and can accommodate up to 560 guests.
Fairmont Le Château Montebello is a premier destination for weddings and events, featuring gazebos for alfresco ceremonies and a marquee tent. Our certified wedding specialists and award-winning culinary team offer high-level service to create your dream day against the tranquil backdrop of the Ottawa River.
Fairmont Le Château Montebello is a wheelchair accessible hotel offering specially designed guest rooms and accessible parking. Our pool areas, business center, and restaurants such as Aux Chantignoles are also wheelchair accessible to ensure a comfortable experience for all our guests.
Yes, Fairmont Le Château Montebello allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
You can explore several attractions on foot from Fairmont Le Château Montebello:
Manoir Papineau Nhs - 3 minute walk
Geo Explora Scootrek - 10 minute walk
Montebello Local Microbrewery - 10 minute walk
Montebello Local Chocolate Shop - 10 minute walk
Golf Le Château Montebello - 15 minute walk
Montebello Local Cheese Shop - 20 minute walk
The Spa at Fairmont Le Château Montebello features eight treatment rooms, including a grand couples' suite with a fireplace and Japanese sunken tub. Our facilities include an indoor pool, saunas, and whirlpool baths. We offer signature treatments such as massages, health wraps, and manicures for an additional fee.
Fairmont Le Château Montebello supports business travelers with 31 meeting rooms and a self-service business center. Our guest rooms are equipped with a desk and high-speed internet access for an additional fee. We also offer a breakfast buffet to help you start your work day.
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