Fairmont Le Château Montebello 4 stars

Customer review rating (ALL Rating) 4.5/5 3,180 reviews

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Description

Hotel extras

Establishment no. 528485 Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures, including golf, kayaking, cross-country skiing, dogsledding, curling, as well as a luxurious spa.

Our accommodation(s)

Hotel location

Fairmont Le Château Montebello

392 Notre Dame
J0V 1L0 MONTEBELLO
Canada

GPS:45.649998, -74.949409

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,180 reviews

Customer review rating 5.0/5

Angela B. Business - Confirmed reviews ALL

Company retreat. Spa facial was great!

Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the cleanliness of our rooms, the tranquil atmosphere, and our culinary offerings, especially the crepes. We look forward to welcoming you back for another memorable experience! Best regards, Margaux WRZOSEK Front Desk Supervisor Fairmont Le Château Montebello

Customer review rating 3.0/5

Peter E. Couples - Confirmed reviews ALL

Beautiful resort. Awesome staff. Great accommodations. Excellent breakfast buffet but thats where it ends. Yes we stayed here towards the end of May however, out of their 6 restaurants, only 2 were open.... Aux Chantignols and Bar Le Foyer which serves very limited food. Dinner at Aux Chantignols was somewhat disappointing. The Onion Soup was very sweet and the cheese on top so stringy that it had to be cut with a knife. The lobster plate was 90% overcooked pasta and the lobster tail was about 3.5" long and likely from a lobster weighing well under 1lb. The Scallops were good but the overall plate was disappointing. Although described as a complete meal there was zero carbs. Just the scallops and a very lean serving of vegetables plated around the rim of the plate. The Beef TarTar however was delicious. For a Fairmont resort, we expected better.

Dear Peter E., Thank you for taking the time to share your impressions following your recent stay at Le Château Montebello. It is a pleasure to know that you enjoyed the beauty of our resort, the quality of the accommodations, the attentiveness of our team, and our breakfast buffet. Your kind words regarding our staff are especially appreciated and will be shared with the colleagues who strive to create memorable experiences for our guests. We are, however, sorry to learn that your dining experience did not meet your expectations. Your comments regarding the limited restaurant availability during your visit, as well as your observations about the French onion soup, lobster dish, and scallop entrée, have been noted with great attention. While we are pleased to hear that you enjoyed the beef tartare, it is clear that several aspects of your dinner experience fell short of the standards we aim to deliver. Seasonal restaurant operations can vary throughout the year, but we understand how disappointing it can be when the available dining options do not align with expectations, particularly at a resort destination. Your detailed feedback regarding both the preparation and composition of the dishes will be shared with our culinary leadership team for review. Thank you again for bringing these points to our attention. Feedback such as yours helps us continue to refine and improve the experience we offer our guests. We hope to have the opportunity to welcome you back in the future and provide a dining experience that better reflects the level of excellence you expect from Le Château Montebello. Sincerely, Margaux WRZOSEK Front Desk Supervisor Fairmont Le Château Montebello

Customer review rating 4.0/5

Maurizio L. Couples - Confirmed reviews ALL

For our wedding anniversary. Good balance of getaway without long travel. Generally satisfied with experience but comparable to other hotels we have stayed at of same caliber.

Customer review rating 5.0/5

Josiane O. Families - Confirmed reviews ALL

The kids loved the personal touches in the room, the bike rides, the pool.. the food was great, the pool.. everyone friendly.. whatever the season there is time to be spent at the Fairmont Montebello .. We visited the Papineau Manoir and we loved the tour and the history..

Customer review rating 0.5/5

Elaine M. Business - Confirmed reviews ALL

Manger not helpful, no compensation was offered. I find it unacceptable to pay $370 for a room for one night, and not be able to sleep that night. Room was old, very dark, support beam in the middle of the end of the bed. Food was very average.

Other web-users rate our hotel

  • 561 reviews 9/10 Location
  • 1,084 reviews 5.4/10 Room
  • 1,382 reviews 8.4/10 Service
  • 10 reviews 4.1/10 WiFi
  • 898 reviews 6.6/10 Food
  • 812 reviews 8.4/10 Amenities
  • 752 reviews 8/10 Vibe
  • 417 reviews 3.8/10 Comfort

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