Fairmont Le Château Montebello 4 stars

Customer review rating (ALL Rating) 4.5/5 3,203 reviews

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Description

Hotel extras

Establishment no. 528485 Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures, including golf, kayaking, cross-country skiing, dogsledding, curling, as well as a luxurious spa.

Our accommodation(s)

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Room 1

Hotel location

Fairmont Le Château Montebello

392 Notre Dame
J0V 1L0 MONTEBELLO
Canada

GPS:45.649998, -74.949409

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,203 reviews

Customer review rating 3.5/5

Davide R. Families - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We are pleased to know that you were satisfied with your overall experience. We are, however, sorry that the condition of your room and certain areas of the property did not meet your expectations. We also regret the discomfort caused by the air conditioning upon arrival and, especially, by the significant fan noise from outside during the night. A peaceful and comfortable environment is essential to a pleasant stay, and we understand how disruptive this must have been. Your comments will be shared with the appropriate teams as we continue to address these areas and improve our guests’ comfort. We hope to have the opportunity to welcome you back for a more restful experience. Sincerely, The Fairmont Le Château Montebello Team

Customer review rating 4.0/5

Joan P. Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our location. We appreciate your comments regarding the overall experience and will continue to strive for excellence in all aspects of our service. Goodbye, Fairmont Le Château Montebello

Customer review rating 4.5/5

Anna-marie F. Families - Confirmed reviews ALL

Dear Guest, Thank you for sharing your delightful experience with us. We are thrilled to hear that you and your family enjoyed your stay at Fairmont Le Château Montebello. Your continued patronage is greatly appreciated, and we look forward to welcoming you back for more memorable moments. Best regards, Fairmont Le Château Montebello

Customer review rating 5.0/5

Alejandro G. Families - Confirmed reviews ALL

Dear Sir, Thank you for your kind words about our property. We are pleased to hear that your experience was refreshing. Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests. Best regards, Fairmont Le Château Montebello

Customer review rating 2.5/5

Nadia M. Solo - Confirmed reviews ALL

Thank you for taking the time to share your feedback with us. We are very sorry to hear that the temperature and limited airflow in your room affected your comfort and prevented you from getting a restful night’s sleep. For safety and security reasons, our guest room windows are designed with opening restrictions and cannot be fully opened. That being said, we completely understand that the room temperature should still have provided a comfortable environment, and we regret that this was not the case during your stay. Your comments regarding the thermostat and ventilation have been shared with our team for further review. We sincerely apologize for the impact this had on your experience and hope to have the opportunity to welcome you back for a much more comfortable stay. Best Regards, Margaux Fairmont Le Château Montebello

Other web-users rate our hotel

  • 568 reviews 8.9/10 Location
  • 1,131 reviews 5.1/10 Room
  • 1,401 reviews 8.3/10 Service
  • 11 reviews 7.1/10 WiFi
  • 917 reviews 6.2/10 Food
  • 837 reviews 8.2/10 Amenities
  • 787 reviews 7.8/10 Vibe
  • 438 reviews 3.5/10 Comfort

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