Escape the everyday and enjoy a pleasant stay at the Fairmont Le Château Montebello, the world's largest log cabin. Nestled in the heart of the picturesque village of Montebello, surrounded by nature, the resort is renowned for its rustic yet luxurious accommodations, warm service, numerous activities, and regional cuisine.
For over 90 years, Fairmont Le Château Montebello has been known for its rustic charm, unique architecture and beautiful natural surroundings. Described as the true Canadian experience, the world's largest log cabin is a welcoming destination. Located on 300-acres of land, Fairmont Le Château Montebello is one of eastern Canada's leading resorts. Step into our playground and enjoy everything from kayaking, golfing and swimming in the summer and cross-country skiing and skating in the winter.
Our luxury resort hotel is located on the shores of the Ottawa River next to Manoir Papineau in Montebello, Quebec, an hour from Ottawa and 90 minutes from Montreal. Omega Park is just 4 km to the north, while Voyageur Provincial Park is 45 minutes away.
Une expérience remarquable vous attend au Fairmont Le Château Montebello, le plus grand château en rondins au monde. Récemment rénové, cet hôtel de luxe propose des chambres rustiques mais modernes, une cuisine régionale raffinée et d'innombrables activités sur place.
Hotel extras
Establishment no. 528485 Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures, including golf, kayaking, cross-country skiing, dogsledding, curling, as well as a luxurious spa.
Our accommodation(s)
Book this hotel
Page 1 out of 12, Room 1 :
Fairmont Dbl Dbl
, Room 2 :
Fairmont King
Jacuzzi Junior Suite King - Equipped with HSIA WIFI or cable Two-person jacuzzi. Each is equipped with HSIA and a working desk. Open-concept in design- the suites offer one large room with a defined sitting with double sofabed and sleeping area
Max. number of persons
4
Area
From
32 m²
/
344 sq ft
Bedding
King size bed(s) x1
Double sofa bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Kettle
Mini-refrigerator
Nespresso machine
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Towel rack
Media And Technology
Complementary elements
Radio
Internet Facilities
Data port in room
High speed internet
Wireless internet in your roomAdditional charge
Phone Facilities
Free local calls
Voice mail
Tv Facilities
Children's TV Channels
Pay per view movies
32'/81 cm screen
Flat screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Room interior entrance only
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Comfort Features
Alarm clock
Blackout curtain
Brand Magazine
Hair dryer
Iron
Ironing board and flat-iron
Opening windows
Turn Down Services
Electric Facilities
110/120 V AC
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Working Area
Safe large enough to accommodate a laptop
4 pers. max
32 m²
/
344 sq ft
Bedding
1 x King size bed(s) and
1 x Double sofa bed(s)
Page 1 out of 3, Restaurant 1 :
Aux Chantignoles
, Restaurant 2 :
Nymark
Aux Chantignoles
Photo out of - Aux Chantignoles
Delectable flavors and an awe-inspiring menu made up of fresh and seasonal products will distinguish your dining experience at Aux Chantignoles. Our talented chefs are constantly pushing the envelope by developing innovative recipes.
Delectable flavors and an awe-inspiring menu made up of fresh and seasonal products will distinguish your dining experience at Aux Chantignoles. Our talented chefs are constantly pushing the envelope by developing innovative recipes.
Nymark
Photo out of - Nymark
Inspired by Victor Nymark, the Master builder of the château, our restaurant offers a unique dining experience that combines ancestral Quebecois recipes with contemporary culinary techniques.
Inspired by Victor Nymark, the Master builder of the château, our restaurant offers a unique dining experience that combines ancestral Quebecois recipes with contemporary culinary techniques.
Le Mulligan
Photo out of - Le Mulligan
The clubhouse terrace overlooking the 18th hole is where you will want to be before or after your round. Take in the view while you enjoy a light meal or a refreshing beverage.
The clubhouse terrace overlooking the 18th hole is where you will want to be before or after your round. Take in the view while you enjoy a light meal or a refreshing beverage.
Le Grill
Photo out of - Le Grill
Come and enjoy a unique family-style dining experience at Château Montebello's famous barbecue on our terrace overlooking the Ottawa River. An exquisite culinary experience you will never forget!
Come and enjoy a unique family-style dining experience at Château Montebello's famous barbecue on our terrace overlooking the Ottawa River. An exquisite culinary experience you will never forget!
Le Riverain
Photo out of - Le Riverain
On a sunny afternoon, take it to our outdoor eatery at Le Riverain to savor a variety of light meals and refreshing beverages. Enjoy the beautiful views and summer vibes!
On a sunny afternoon, take it to our outdoor eatery at Le Riverain to savor a variety of light meals and refreshing beverages. Enjoy the beautiful views and summer vibes!
In-Room Dining
Photo out of - In-Room Dining
Turn your holiday into a true vacation when visiting our log cabin. From breakfast in bed, to your very own private cocktail hour or an intimate dinner for two, our in-room dining service covers it all.
Turn your holiday into a true vacation when visiting our log cabin. From breakfast in bed, to your very own private cocktail hour or an intimate dinner for two, our in-room dining service covers it all.
Bar Le Foyer
Photo out of - Bar Le Foyer
Bar Le Foyer is located in the hotel lobby and sits comfortably beside our six-sided fireplace. Enjoying one of our signature cocktails paired with a delicious tasting board, you will be delighted.
Bar Le Foyer is located in the hotel lobby and sits comfortably beside our six-sided fireplace. Enjoying one of our signature cocktails paired with a delicious tasting board, you will be delighted.
Breakfast
Photo out of - Breakfast
Buffet
Services
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
Aux Chantignoles
Pool
Photo out of - Pool
Inside our grandiose aquatic center, find comfort and quality time solo or with the family. Swim a few laps or splash around before you relax on one of our lounge chairs or hammocks, a good book in hand.
Fairmont Le Château Montebello
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Pool features
Indoor pool
Chlorure treatment
At your disposal
Shower
Lifeguard
Access & Security
Lifeguard
Pool areas wheelchair accessible
Staff trained in first aid
Dimension
Pool Depth Min:
1 m /
3 ft
Pool Depth Max:
3 m /
12 ft
Pool Size Max:
23 m /
75 ft
Inside our grandiose aquatic center, find comfort and quality time solo or with the family. Swim a few laps or splash around before you relax on one of our lounge chairs or hammocks, a good book in hand.
Fitness center
Non contractual photo
On site
Fitness equipment
Treadmill
Strength equipment
Fitness machines
Fitness machines with individual screens
Weight machine
Exercise bikes
TV in the room
Towels available
Wellness services and equipments
Area lounge
Jacuzzi/Whirlpool bath
Rest room
Sauna room
Personal lessons and special care
MassageAdditional charge
Health WrapsAdditional charge
Manicure & PedicureAdditional charge
The fitness center includes a 75 ft. pool, two jacuzzis, two dry saunas, an exercise room as well as changing rooms. Towel service is offered.
Spa
Photo out of - Spa
Additional charge
Adjacent to the indoor pool and fitness center, this spacious facility features three manicure and pedicure stations and eight treatment rooms including a grand couples' suite with fireplace, double-head jungle shower and Japanese sunken tub.
Location
On site
Accessibility
Accessible service
Opening hours
Monday
Closed
Tuesday
Closed
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Services
Shop
Tea Room
Spa Treatment
Fresh whole fruit available
At your disposal
Towels available
Bathrobe available
Slippers
Access & security
Reduced mobility Facilities
Wheelchair access
Adjacent to the indoor pool and fitness center, this spacious facility features three manicure and pedicure stations and eight treatment rooms including a grand couples' suite with fireplace, double-head jungle shower and Japanese sunken tub.
Fairmont Le Château Montebello is where "happily-ever-after" begins in grand style. Our award-winning culinary team exceeds expectations. Our certified wedding specialists offer the highest level of services to create the day of your dreams.
Host an alfresco ceremony in one of our gazebos against the tranquil backdrop of the Ottawa River, welcome your delighted guests with a cocktail under the marquee tent or one of the adjoining terraces, then dine and dance the night away.
Fairmont Le Château Montebello is where "happily-ever-after" begins in grand style. Our award-winning culinary team exceeds expectations. Our certified wedding specialists offer the highest level of services to create the day of your dreams.
We left early, a day ahead of time and before check out time. We planned a two night stay. We heard mice at the base of the walls and there was someone else’s hair on our bath mat.
The manager provided some compensation for the room but we remain disappointed given our intention for a longer stay and different expectations of cleanliness.
Customer review rating 1.5/5
Suzanne H.
Families
-
Confirmed reviews ALL
Other than breakfast buffet, food was inedible (& overpriced for what it was in the main restaurant).
Monday night dinner was sent back & taken off the bill. Had to go to lobby & order French onion soup.
Got food poisoning Tuesday night after eating calamari in the lobby & ordering room service, baked pasta with rancid garlic bread. (My daughter did not eat either of these & was fine).
Couldn’t leave the room all day Wednesday.
My daughter tried to get Gatorade for me in the shop, they said they didn’t have it…but we discovered the next day there is a vending machine that stocks it onsite. (After she walked to & from the grocery store down the road to buy).
The Spa was fine, experienced 5 treatments, though my daughter’s manicure was botched & my esthetician had to finish it.
The grounds along the water are nice to walk.
Customer review rating 4.0/5
William V. M.
Friends
-
Confirmed reviews ALL
We absolutely loved our time there! In particular, the pool and lobby are both beautiful, and could spend hours just sitting in the space taking it all in. It's like it was made to relax in, and it feels like it too!
The outside of the property is also beautiful, and we were lucky to catch the end of the fall colours and sit by the fire and enjoy the peace.
There were two things we did find a little disappointing on our stay, hence the 8/10: the property boasts a lot of activities included in the resort fee, but during our stay we tried to do the curling clinic and were told the instructor "hadn't shown up", and when we asked about the ping pong table they told us the hotel usually only sets it up when it is busy. It felt like since there weren't a lot of guests on property, they skipped a couple things, but we definitely did not feel skipped over, and appreciated the staff's attention and customer service!
It was my first time staying there, and I will definitely be back (and on a regular basis I think!).
Dear Mr. V. M.,
Thank you so much for taking the time to share such wonderful feedback following your recent stay at Fairmont Le Château Montebello!
We are truly delighted that your first visit was such a memorable experience. It is a pleasure to know that you enjoyed the beauty of our historic property, the peaceful atmosphere of our Grand Hall, and the breathtaking autumn scenery. We are especially grateful for your kind recognition of our team's warm hospitality and attentive service.
We also sincerely appreciate your constructive comments regarding the availability of certain recreational activities and the maintenance details in your room. We regret these shortcomings and will share your observations with the appropriate teams to ensure continued improvements.
Above all, knowing that you are already looking forward to returning means so much to us! We would be absolutely delighted to welcome you back and hope Fairmont Le Château Montebello becomes one of your favourite destinations for many wonderful getaways to come.
Warmest regards,
Grégoire Dagorne
Guest Experience Manager
Fairmont Le Château Montebello
Customer review rating 4.0/5
Susan B.
Couples
-
Confirmed reviews ALL
I enjoyed the stay and the hotel staff were all so friendly and welcoming. My only complaint would be that the prices of food and accommodations were too high for off season. There should have been a discount for anyone staying in the off season of late October/November.
Dear Mrs. B.,
We are delighted to hear that you enjoyed the cozy atmosphere of our Château and the warm hospitality of our team!
We also truly appreciate your comments regarding the pricing of our accommodations and dining options. We understand that value for money is an important consideration, particularly during quieter periods of the year. Your feedback will be shared with our management team as we continuously review our offerings to ensure they reflect our guests' expectations.
Thank you for sharing your experience with us. We hope to have the pleasure of welcoming you back for another relaxing and memorable stay at Fairmont Le Château Montebello!
Sincerely,
Grégoire
Customer review rating 0.5/5
Mike T.
Couples
-
Confirmed reviews ALL
We left early, a day ahead of time and before check out time. We planned a two night stay. We heard mice at the base of the walls and there was someone else’s hair on our bath mat.
The manager provided some compensation for the room but we remain disappointed given our intention for a longer stay and different expectations of cleanliness.
Customer review rating 1.5/5
Suzanne H.
Families
-
Confirmed reviews ALL
Other than breakfast buffet, food was inedible (& overpriced for what it was in the main restaurant).
Monday night dinner was sent back & taken off the bill. Had to go to lobby & order French onion soup.
Got food poisoning Tuesday night after eating calamari in the lobby & ordering room service, baked pasta with rancid garlic bread. (My daughter did not eat either of these & was fine).
Couldn’t leave the room all day Wednesday.
My daughter tried to get Gatorade for me in the shop, they said they didn’t have it…but we discovered the next day there is a vending machine that stocks it onsite. (After she walked to & from the grocery store down the road to buy).
The Spa was fine, experienced 5 treatments, though my daughter’s manicure was botched & my esthetician had to finish it.
The grounds along the water are nice to walk.
Customer review rating 4.0/5
William V. M.
Friends
-
Confirmed reviews ALL
We absolutely loved our time there! In particular, the pool and lobby are both beautiful, and could spend hours just sitting in the space taking it all in. It's like it was made to relax in, and it feels like it too!
The outside of the property is also beautiful, and we were lucky to catch the end of the fall colours and sit by the fire and enjoy the peace.
There were two things we did find a little disappointing on our stay, hence the 8/10: the property boasts a lot of activities included in the resort fee, but during our stay we tried to do the curling clinic and were told the instructor "hadn't shown up", and when we asked about the ping pong table they told us the hotel usually only sets it up when it is busy. It felt like since there weren't a lot of guests on property, they skipped a couple things, but we definitely did not feel skipped over, and appreciated the staff's attention and customer service!
It was my first time staying there, and I will definitely be back (and on a regular basis I think!).
Dear Mr. V. M.,
Thank you so much for taking the time to share such wonderful feedback following your recent stay at Fairmont Le Château Montebello!
We are truly delighted that your first visit was such a memorable experience. It is a pleasure to know that you enjoyed the beauty of our historic property, the peaceful atmosphere of our Grand Hall, and the breathtaking autumn scenery. We are especially grateful for your kind recognition of our team's warm hospitality and attentive service.
We also sincerely appreciate your constructive comments regarding the availability of certain recreational activities and the maintenance details in your room. We regret these shortcomings and will share your observations with the appropriate teams to ensure continued improvements.
Above all, knowing that you are already looking forward to returning means so much to us! We would be absolutely delighted to welcome you back and hope Fairmont Le Château Montebello becomes one of your favourite destinations for many wonderful getaways to come.
Warmest regards,
Grégoire Dagorne
Guest Experience Manager
Fairmont Le Château Montebello
Customer review rating 4.0/5
Susan B.
Couples
-
Confirmed reviews ALL
I enjoyed the stay and the hotel staff were all so friendly and welcoming. My only complaint would be that the prices of food and accommodations were too high for off season. There should have been a discount for anyone staying in the off season of late October/November.
Dear Mrs. B.,
We are delighted to hear that you enjoyed the cozy atmosphere of our Château and the warm hospitality of our team!
We also truly appreciate your comments regarding the pricing of our accommodations and dining options. We understand that value for money is an important consideration, particularly during quieter periods of the year. Your feedback will be shared with our management team as we continuously review our offerings to ensure they reflect our guests' expectations.
Thank you for sharing your experience with us. We hope to have the pleasure of welcoming you back for another relaxing and memorable stay at Fairmont Le Château Montebello!
Sincerely,
Grégoire
Customer review rating 5.0/5
Jeannelle R.
Friends
-
Confirmed reviews ALL
Wonderful friendly personnel, clean. Very pleasant stay
Dear Mrs. R.,
What a pleasure to hear that you had such an enjoyable stay at Fairmont Le Château Montebello!
We are especially delighted that the friendliness of our team contributed to making your visit so pleasant. Providing a warm welcome and a comfortable environment is at the heart of our hospitality, and your kind words mean a great deal to us.
Thank you for sharing your wonderful experience. We look forward to welcoming you back for another memorable stay!
Sincerely,
Grégoire
Customer review rating 5.0/5
Karam R.
Business
-
Confirmed reviews ALL
very congenial atmosphere; grat hall is wonderful (with fireplace) to relax
Dear Mr. R.,
What a pleasure to hear that you enjoyed such a peaceful and relaxing experience at Fairmont Le Château Montebello!
We are delighted that you appreciated the warm and welcoming atmosphere of our historic property, especially our magnificent Grand Hall and its iconic fireplace. There is truly something special about unwinding by the fire and enjoying the unique charm of the Château.
Thank you so much for your kind words. We look forward to welcoming you back for another wonderful and relaxing getaway!
Warm regards,
Grégoire Dagorne
Guest Experience Manager
Fairmont Le Château Montebello
Customer review rating 4.5/5
Eric H.
Couples
-
Confirmed reviews ALL
We came for the Fall Harvest event. It was excellent, we hope it will be an annual event.
Dear Mr. H.,
What a pleasure to hear that you enjoyed your visit to Fairmont Le Château Montebello, especially during our Fall Harvest event!
We are delighted that you appreciated the unique charm of our historic log architecture and the warm hospitality of our team. It is particularly rewarding to know that the event was such a success and that you would love to see it return in the future!
Thank you for your kind words and for expressing your intention to return. We look forward to welcoming you back for another memorable experience!
Sincerely,
Grégoire
Customer review rating 5.0/5
Dryden L.
Business
-
Confirmed reviews ALL
Good service.
Dear Mr. L.,
We are delighted to hear that you enjoyed a comfortable stay at Fairmont Le Château Montebello!
It is especially rewarding to know that the quality of service provided by our team contributed to your positive experience. Creating a welcoming and relaxing atmosphere for our guests is always our priority.
Thank you for your kind words. We look forward to welcoming you back for another wonderful stay at the Château!
Sincerely,
Grégoire Dagorne
Guest Experience Manager
Customer review rating 4.0/5
Bella S.
Business
-
Confirmed reviews ALL
wonderful
Dear Mrs. S.,
We are delighted to hear that you enjoyed a comfortable stay and the wonderful atmosphere from Fairmont Le Château Montebello!
Our unique architecture and warm, welcoming ambiance are at the heart of what makes the Château so special, and it is always a pleasure to know that our guests appreciate this distinctive charm.
Thank you for sharing your kind words. We look forward to welcoming you back for another relaxing and memorable experience!
Sincerely,
Grégoire
Customer review rating 4.5/5
Mary L.
Families
-
Confirmed reviews ALL
lots to do, however the pool hours could be longer
Dear Mrs. L.,
What a pleasure to hear that you and your sisters had such a wonderful time at Fairmont Le Château Montebello!
We are delighted that you enjoyed the variety of activities available throughout the property and that your visit was filled with memorable moments together.
We also appreciate your suggestion regarding our swimming pool hours. We understand that having more flexibility to enjoy our facilities can enhance the overall experience, and your feedback will be shared with our Activities team for consideration.
Thank you for sharing your experience. We look forward to welcoming you and your sisters back for another lovely getaway!
Sincerely,
Grégoire
Customer review rating 4.5/5
Bruce F.
Couples
-
Confirmed reviews ALL
Enjoyed walks on the well
Kept outer grounds breakfast buffet was superb
Dear Mr. F.,
We are delighted to hear that you had such another relaxing and enjoyable stay at Fairmont Le Château Montebello!
It is wonderful to know that you appreciated the beauty of our well-maintained grounds, the attentive service of our team, and our breakfast buffet. Creating a peaceful and welcoming environment where guests can truly unwind is something we take great pride in.
Your kind words are a lovely recognition of our colleagues' dedication, and we will be pleased to share them with our teams.
Thank you for taking the time to share your experience. We look forward as always to welcoming you back for another memorable getaway!
Sincerely,
Grégoire
Customer review rating 1.5/5
Claude S.
Couples
-
Confirmed reviews ALL
The room was extremely cold, it took 24 hours for the heating system to work, the carpet was filthy, no bathrobes, bath wouldn’t drain properly
Dear Mr. Saint-André,
Thank you for taking the time to share your experience following your recent stay at Fairmont Le Château Montebello.
I am sincerely sorry to learn that your stay fell significantly short of your expectations.
Please rest assured that we take your concerns very seriously, and your feedback will be shared with our Housekeeping and Engineering teams for appropriate follow-up.
I have also reached out to you personally to acknowledge these shortcomings and so that we can work towards a resolution.
We sincerely appreciate your trust in Fairmont Le Château Montebello and hope to have the opportunity to restore your confidence in our property.
Sincerely,
Grégoire Dagorne
Guest Experience Manager
Customer review rating 4.0/5
Zoe J.
Business
-
Confirmed reviews ALL
Lovely grounds and location. Hotel is historic, rustic and has charming character. Breakfast selections were fresh and an abundance to choose from. Lunches buffet that was served on Tuesday was simple and fair given the number in the group there was a good selection. Tuesday’s dinner, I selected the salad, prime rib dinner and desert. My prime rib was exceptionally fatty and marbled, as well undercooked, (wish I took a photo). The presentation of the dinner was good, the meal itself was not, as I ended up with being very ill within 30 minutes from the meal, which I didn’t fully consume. I didn’t participate in any after dinner events as I spent the remainder of my time in the washroom and passed on the morning breakfast with my work colleagues. By noon I managed to eat half of the lunch served, but still was experiencing the effects of the dinner the night before. The next dinner, I hardly touched. Extremely salty, very fatty, and overall disappointing. Left most of the dinner on the plate.
Recommendation to the chef’s, reduce the sodium. Leave salt and pepper shakers at the tables for the guests to add that additional level if needed. Presentation of the beef dinners, not to smother in excess gravy. (Was there MSG in the gravy?) This was noticed on all of the dinners at our table (photos by others can be obtained). Housekeeping was exceptional, very efficient and polite.
Dear Mrs. J.,
Thank you for taking the time to share such detailed feedback following your stay at Fairmont Le Château Montebello.
We are delighted that you appreciated the charm of our historic property, the beauty of our surroundings, and the warm hospitality of our team. It is especially rewarding to hear your kind words regarding our Housekeeping colleagues and the quality of our breakfast offerings.
However, I am deeply concerned to learn about your disappointing dining experiences, particularly the discomfort and illness you experienced following Tuesday evening's dinner. I sincerely regret that this affected your ability to enjoy the remainder of your visit and participate in activities with your colleagues.
First and foremost, I sincerely hope that you are feeling much better since your departure. Your well-being is extremely important to us, and I would genuinely appreciate knowing how you have been feeling following this unfortunate experience.
Your comments regarding the preparation, seasoning, and overall quality of the meals are taken very seriously. Please rest assured that your feedback will be shared with our Executive Chef and Food & Beverage management team for a thorough review, including your concerns regarding the meal after which you became unwell.
We truly appreciate you bringing these matters to our attention.
Sincerely,
Grégoire Dagorne
Guest Experience Manager
Customer review rating 3.0/5
Todd C.
Families
-
Confirmed reviews ALL
We stayed in room 342 - the beds were terrible - One of the things I do look forward to at Fairmont properties is the quality of night sleep I will get - always look forward to it. For the price I paid, I could have done much better at a motel and saved some serious cash.
Dear Mr. C.,
Thank you for sharing your experience following your recent stay at Le Château Montebello.
While we are pleased that you appreciated the beauty of our property and the hospitality of our team, we sincerely regret that the comfort of the beds in your room fell short of your expectations.
We fully understand how important a restful night's sleep is, particularly when choosing a Fairmont property where comfort and quality are expected. It is especially disappointing to learn that this affected your perception of the value of your stay. Please be assured that your comments regarding your room will be shared with our housekeeping and management teams for further review.
We truly appreciate your candid feedback and hope to have the opportunity to restore your confidence in the quality of our accommodations during a future visit.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello.
Customer review rating 1.5/5
Miguel M. C.
Couples
-
Confirmed reviews ALL
Small room and dirty. White bed sheets with stains.
Spa was simply a big swimming pool with cold water and 2 jacuzzis.
Both of them were dirty and clearly not well maintained.
For the price wouls not recommend it.
Dear Mr. M. C.,
Thank you for taking the time to share your experience following your recent visit to Fairmont Le Château Montebello.
I am sincerely sorry to learn that your stay fell short of your expectations and I deeply regret the disappointment this caused.
Your concerns regarding your room, the swimming pool temperature, and the condition of our whirlpools are equally important. Please rest assured that your comments will be shared with our Housekeeping, Engineering, and Activities management teams for appropriate follow-up.
We fully understand that choosing a Fairmont property comes with expectations of comfort, quality, and exceptional hospitality. I sincerely regret that we were unable to deliver the experience you deserved on this occasion.
Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide an experience that better reflects the standards and hospitality of Fairmont Le Château Montebello.
Warmest regards,
Grégoire
Customer review rating 3.0/5
Valerie N.
Families
-
Confirmed reviews ALL
We found that we were left behind during our stay. We had young kids and only at the end of our stay we realized that there was an indoor play area for them as well as movie rooms! Such a shame that this wasn’t explained during our check in. Everything looks outdated, it needs a little renovation to make it look like a Fairmont.
Dear Mrs. N.,
Thank you for sharing your impressions following your family stay at Le Château Montebello.
We sincerely regret that you did not feel sufficiently informed about the activities available for your children. Our indoor play area and movie rooms are wonderful options for families, and we understand your disappointment in discovering them only at the end of your visit. Our team should have been more proactive in highlighting these facilities upon arrival, and your feedback will be shared with our Front Office team.
We also appreciate your comments regarding the condition of our property. While preserving the historic charm and unique character of the Château remains important to us, we recognize the need to continually modernize our facilities and enhance the comfort of our guests.
Thank you for your constructive feedback. We hope to have the opportunity to welcome your family back for a more enjoyable experience, with plenty of time to discover everything the Château has to offer.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello
Customer review rating 5.0/5
Aili S.
Couples
-
Confirmed reviews ALL
My husband and I, along with our dog, stayed for one night at Montebello and loved every minute. Staff were incredibly warm, welcoming and helpful - especially with us having our dog. Food, as always, was excellent. The grounds and main lobby during the fall were wonderful; amenities at this fairmont are great for relaxing and connecting with nature while still getting luxury elements.
Dear Mrs. S.,
What a pleasure to hear that you, your husband, and your furry companion enjoyed such a relaxing getaway at Le Château Montebello!
We are delighted that the warmth and attentiveness of our team made you all feel welcome, and that you once again appreciated our culinary offerings. Autumn is certainly a magical time at the Château, and it is wonderful to know that our beautiful grounds, iconic lobby, and peaceful surroundings provided the perfect setting to unwind and reconnect with nature.
Thank you for your continued loyalty and such a lovely review. We look forward to welcoming your entire family back for another memorable escape!
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello
Customer review rating 4.0/5
Serge L.
Families
-
Confirmed reviews ALL
was there for my son's wedding. Overall experience was very good. the only issue I have is they served dinner one hour late and the chicken and beef was way overcooked. That was very disappointing especially for the amount we spent for this venue. Soup and dessert was very good.
Dear Mr. L.,
We are delighted to know that you enjoyed the beauty of Le Château Montebello and that your overall experience was a positive one, especially on such an important occasion as your son's wedding.
We sincerely regret, however, that the wedding dinner did not fully meet your expectations. We understand your disappointment with the delay in service and the preparation of the chicken and beef, particularly given the significance of the celebration and the investment involved. While we are pleased that you enjoyed the soup and dessert, we recognize that the entire dining experience should have reflected the same level of quality.
Your comments will be shared with our Banquets and Culinary management teams for appropriate follow-up.
Thank you for choosing the Château for such a meaningful family celebration and for sharing your constructive feedback. We hope you will cherish many wonderful memories of this special day and look forward to welcoming you again.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello
Customer review rating 3.0/5
Katelyn P.
Families
-
Confirmed reviews ALL
We love Fairmont Montebello, and we plan to come again, however we had one experience that ruined the end of our evening, unnecessarily. While staying with my 2 sons (12 & 14) who were playing video games together after dinner at 9pm, security knocked on our door and told us of a noise complaint, stating that there were reports of screaming and telling us, quite rudely, to keep it down. My sons were not screaming, they were laughing loudly and talking. Yes, the laughing may have been loud at some points, but it was 9pm and it was children laughing! It wasn’t loud music, partying etc. I think if it’s a family hotel, the response to those people who complained should have been that it’s only 9pm and if the laughing continues past 10pm, they will politely ask us to keep it down. This didn’t happen. It was confrontational and ruined the rest of our evening, as we felt that we’d got into trouble for having a good time together. I don’t think we should have been made to feel this way.
All other staff at reception, restaurants and the bar were extremely kind and it would have been 10/10 if not for the mean security interaction.
Dear Mrs. P.,
We are pleased to know that you and your family enjoyed your stay at Le Château Montebello and that the kindness of our Reception, Restaurant, and Bar teams contributed to your experience.
We sincerely regret, however, that the interaction with our Security team left such a disappointing impression on your final evening. We understand how upsetting it must have been to feel reprimanded while simply enjoying a family moment with your children.
While our team has a responsibility to respond to noise concerns and ensure the comfort of all guests, these situations should always be handled with courtesy, understanding, and discretion. We apologize that the approach taken made you feel uncomfortable and overshadowed an otherwise enjoyable stay. Your comments will be shared with our security management team for appropriate follow-up.
We truly appreciate your continued affection for the Château and are grateful that you are considering returning despite this incident. We look forward to welcoming your family back for a more seamless and memorable experience.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello
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Frequently asked questions
Fairmont Le Château Montebello is located at 392 Notre Dame, J0V 1L0 Montebello, Canada. Our resort is nestled on the shores of the Ottawa River, just a 3 minute walk from Manoir Papineau Nhs and 2 km from the village center. We offer on-site outdoor parking and valet services for an additional fee.
Fairmont Le Château Montebello offers a variety of accommodations including:
Fairmont rooms with King, Queen, or Double beds
Deluxe rooms and suites ideal for families
Signature rooms featuring bay windows and garden views
One bedroom Suite View rooms and Deluxe Jacuzzi Suites
Many of our rooms have been recently renovated and offer either garden or river views.
Fairmont Le Château Montebello provides a wide range of services and amenities:
Wifi and on-site parking for an additional fee
Breakfast buffet for an additional fee
Air conditioning and Tv in all rooms
Indoor pool, fitness center, and Spa for an additional fee
Dining at Aux Chantignoles and cocktails at Bar Le Foyer
Concierge, laundry services, and wedding venues
Fairmont Le Château Montebello invites you to enjoy regional cuisine at Aux Chantignoles and Nymark, or light meals at Le Mulligan and Le Riverain. Bar Le Foyer is open daily from 04:00 Pm or 02:45 Pm until late, serving signature cocktails. We also offer a breakfast buffet, room service, and children's menus for an additional fee.
At Fairmont Le Château Montebello, check-in is available from 04:00 Pm and check-out is until 11:00 Am. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the All Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 Pm.
Yes, Fairmont Le Château Montebello regularly offers special deals and discounts, mainly accessible through our All Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the All Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Fairmont Le Château Montebello using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Fairmont Le Château Montebello allows pets in specific areas such as our Le Riverain terrace. Pets are allowed. Regarding potential fees, please contact the hotel for information regarding the additional charge.
Fairmont Le Château Montebello features 31 meeting rooms and a self-service business center for your professional needs. Our largest meeting space spans 790 square meters and can accommodate up to 560 guests.
Fairmont Le Château Montebello is a premier destination for weddings and events, featuring gazebos for alfresco ceremonies and a marquee tent. Our certified wedding specialists and award-winning culinary team offer high-level service to create your dream day against the tranquil backdrop of the Ottawa River.
Fairmont Le Château Montebello is a wheelchair-accessible hotel offering specially designed guest rooms and accessible parking. Our pool areas, business center, and restaurants such as Aux Chantignoles are also wheelchair-accessible to ensure a comfortable experience for all our guests.
Yes, Fairmont Le Château Montebello allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
You can explore several attractions on foot from Fairmont Le Château Montebello:
Manoir Papineau Nhs - 3 minute walk
Geo Explora Scootrek - 10 minute walk
Montebello Local Microbrewery - 10 minute walk
Montebello Local Chocolate Shop - 10 minute walk
Golf Le Château Montebello - 15 minute walk
Montebello Local Cheese Shop - 20 minute walk
The Spa at Fairmont Le Château Montebello features eight treatment rooms, including a grand couples' suite with a fireplace and Japanese sunken tub. Our facilities include an indoor pool, saunas, and whirlpool baths. We offer signature treatments such as massages, health wraps, and manicures for an additional fee.
Fairmont Le Château Montebello supports business travellers with 31 meeting rooms and a self-service business center. Our guest rooms are equipped with a desk and high-speed internet access for an additional fee. We also offer a breakfast buffet to help you start your work day.
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