Fairmont Le Château Montebello

Fairmont Le Château Montebello 4 stars

Customer review rating (ALL Rating) 4.3/5 2,336 reviews

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Description

Hotel extras

  • Labeled ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Fairmont Le Château Montebello

392 Notre Dame
J0V 1L0 MONTEBELLO
Canada

  • By plane

    LA MACAZA / MTL-TREMBL INTL INC  At 85km / 52.82 miles

  • By plane

    MTL / P ELLIO TRUDEAU INTL APT  At 124km / 77.05 miles

  • By plane

    OTTAWA MACDONALD-CART INTL APT  At 97km / 60.27 miles

GPS:45.649998, -74.949409

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

This luxury Montebello hotel offers 210 elegant guest rooms and suites, each featuring rustic charms and modern amenities. Whether traveling solo, as a couple or with family or friends, you will fall in love with the sumptuous comforts and stunning views. Each guest room is well-appointed to offer the perfect indoor spot for relaxation. Couples and families will find the perfect guest room to suit their needs. Connecting rooms can be guaranteed by the hotel for a fee of $50.00 per room per stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,336 reviews

TripAdvisor Rating  4.0/5  2,909 reviews

Good stay

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Beautiful property. But we had rain which curtailed outside hiking

Dear guest, We are glad to read you had a great stay. We hope to welcome you again soon. Sincerely, Genevieve Duval Coordonnatrice des services clients et réseaux sociaux Guest Services & Social Media Coordinator

Our 38 th wedding anniversary , service was exceptional .. food portions much to small vs price .

Customer review rating 3.5/5

Kevin F. Couples - Confirmed reviews ALL

as mentioned above , service , amenities , friendliness all good . Our anniversary dinner ... surf and turf for two ( $140.00 ) was actually presented for one person . This was disappointing .

Dear Mr. F., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Le Château Montebello. We are very sorry to read you were disappointed by our surf and turf. Please accept our most sincere apologies. We will follow-up with our Chef. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Genevieve Duval Coordonnatrice des services clients et réseaux sociaux Guest Services & Social Media Coordinator

Great with one exception.

Customer review rating 4.0/5

John Couples - Confirmed reviews ALL

We had a great experience staying at the Chateau Montebello, with the exception of one interaction with an employer the front desk. This individual was very brisk and rude when we spoke with her; maybe she was having a very busy and poor day. All other staff were extremely friendly and helpful during our stay.

Dear John, We thank you for taking the time to share your feedback with us. We are sorry to read about your experience with our front desk team. Our sincerest apologies. We will share your comments with our Director of Rooms and follow-up on this issue mentioned. Sincerely, Genevieve Duval Coordonnatrice des services clients et réseaux sociaux Guest Services & Social Media Coordinator

Great, staff was outstanding, facility is great but needs some maintenance

Customer review rating 4.5/5

Joe B. Families - Confirmed reviews ALL

Excellent, loved the facility, although it needs some maintenance. Pool roof must be done. Liked the fact that the rooms, other than upgraded washrooms, was kept original. Staff was very good, attentive and very friendly.

Dear Mr. b., We thank you for your constructive feedback. Please rest assured that the maintenance of our property is always our priority. We thank you also for your compliments on our team. Sincerely, Genevieve Duval Coordonnatrice des services clients et réseaux sociaux Guest Services & Social Media Coordinator

Great staff

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Overall great stay. Thought the luxury rooms were well appointed. I booked my reservation through visa infinite privilege, which is partnered with most if not all Fairmont hotels. This made my experience with billing a nightmare. I would have booked directly with Accor or the hotel directly, but there were added perks using VISA. Not sure why Fairmont and VISA are partnered or even advertised together if this is not a seamless partnership.

Dear guest, We thank you for your constructive feedback on our partnership with VISA. We will follow-up on that issue mentioned. We hope to welcome you again very soon. Sincerely, Genevieve Duval Coordonnatrice des services clients et réseaux sociaux Guest Services & Social Media Coordinator

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