Fairmont Le Château Montebello 4 stars

Customer review rating (ALL Rating) 4.5/5 3,184 reviews

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Description

Hotel extras

Establishment no. 528485 Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures, including golf, kayaking, cross-country skiing, dogsledding, curling, as well as a luxurious spa.

Our accommodation(s)

Hotel location

Fairmont Le Château Montebello

392 Notre Dame
J0V 1L0 MONTEBELLO
Canada

GPS:45.649998, -74.949409

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,184 reviews

Customer review rating 2.5/5

Christianne D. Families - Confirmed reviews ALL

Although the hotel itself is beautiful and the staff were warm and welcoming, I was extremely disappointed by the lack of parent supervision and hotel security during my stay. Children of various ages were running through the halls and different floors constantly, which made it difficult to relax. I brought this to the attention of the staff, but the response I received was vague and somewhat dismissive, attributed to March Break. Regardless of the season, I would expect a Fairmont property to be more vigilant in addressing disruptive behaviour, especially when families like mine are spending a significant amount to enjoy a peaceful and restorative stay.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Le Château Montebello. While it is appreciated to know that you found both the hotel and your room beautiful, we are truly sorry that several aspects of your visit affected the comfort and peace of mind you were hoping to enjoy. Please accept our sincere apologies for the level of disturbance you encountered during your stay, as well as for the impression left by the response you received when you raised the matter. It is true that March Break brings a significant number of families and children to the resort, which naturally creates a livelier atmosphere throughout the property. During this particularly busy period, our security team did make every effort to intervene and manage part of the situation where possible. However, they could not be present at all times, and a shared responsibility from accompanying adults is also essential in maintaining a respectful environment for all guests. That said, we fully understand how disruptive this was for you and regret that it affected the quality of your stay. We are also sorry to learn that the bathroom layout did not meet your expectations, and especially that the crate requested in advance for your dog, despite having been confirmed beforehand, was not available upon your arrival. We fully understand how frustrating and disappointing this must have been, particularly as it created unnecessary limitations during your stay. Your comments have been taken very seriously and shared with the appropriate teams. Feedback such as yours is essential, particularly when it highlights both service inconsistencies and missed opportunities to deliver the level of care our guests rightfully expect. We sincerely hope to have the pleasure of welcoming you back in the near future and providing you with the seamless and restful experience you had originally hoped for. Sincerely, Luc Simonnet Front Office Supervisor Le Château Montebello.

Customer review rating 5.0/5

Katie C. Families - Confirmed reviews ALL

The concierge David was amazing and make our stay incredible. So many fun activities for our children during March break. We will be back next year!

Dear Guest, It is truly a pleasure to read your wonderful comments following your recent stay at Le Château Montebello. We are absolutely delighted to know that your experience was such a memorable one, and that the variety of activities during March break contributed to a fantastic stay for your family. It is especially rewarding to hear that the service provided made such a positive impact throughout your visit. Your kind words regarding David at the concierge will be shared with him with great pride, as this recognition means a great deal. We look forward to welcoming you and your family back next year for another unforgettable stay. Sincerely, Luc Simonnet Front Office Supervisor Le Château Montebello.

Customer review rating 4.5/5

Claude D. Couples - Confirmed reviews ALL

Pleasant stay, employees very courteous and helpful

Dear Guest, Thank you for taking the time to share your impressions following your recent stay at Le Château Montebello. It is a pleasure to know that your visit was a pleasant one and that the attentiveness and professionalism of our team contributed positively to your experience. We are especially glad to read that the flexibility and care offered helped you find options well suited to your needs. Your feedback regarding the in room dining experience has also been carefully noted. While it is encouraging to know that some items were appreciated, we are sorry to learn that other aspects did not meet your expectations. Your comments have been shared with the culinary team as part of our ongoing efforts to enhance both variety and overall quality. We hope to have the opportunity to welcome you again for an even more satisfying experience. Sincerely, Luc Simonnet Front Office Supervisor Le Château Montebello.

Customer review rating 4.0/5

Corey N. Couples - Confirmed reviews ALL

We had a great time over the Mach break weekend. We particularly enjoyed the spa and the curling. Gary was great with us!

Dear Guest, We are grateful for your feedback following your recent stay at Le Château Montebello. We are delighted to know that your March break visit was such an enjoyable one, and that you particularly appreciated the spa experience and your time on the curling rink. It is also a pleasure to hear that Gary contributed positively to your stay, and your kind words will certainly be shared with him. We are sorry that the information regarding our March break programming was not presented clearly. Please note that a full schedule of activities was indeed available during your stay, though we regret that this was not easy to identify on our website. We also appreciate your comments regarding the presentation of our packages and room photography, and these observations will be shared with the appropriate teams as we continue to improve how we showcase the experience we offer. We hope to have the pleasure of welcoming you again for another memorable stay. Sincerely, Luc Simonnet Front Office Supervisor Le Château Montebello.

Customer review rating 5.0/5

Sarah H. Families - Confirmed reviews ALL

Our family had a wonderful experience over March break. Lots of activities to do on-site. Property is beautiful with lots of trails which was ideal for our dog who tagged along. Staff were very helpful and friendly.

Dear Guest, It is truly a pleasure to read your wonderful comments following your recent stay at Le Château Montebello. We are delighted to know that your family’s March break getaway was such a success, and that you were able to fully enjoy the variety of activities offered on site. It is equally rewarding to hear that the natural surroundings and trails contributed to a great experience for both you and your dog. Your kind words regarding the friendliness and helpfulness of our team mean a great deal to us and will certainly be shared. We look forward to welcoming you and your family back for another memorable stay. Sincerely, Luc Simonnet Front Office Supervisor Le Château Montebello.

Other web-users rate our hotel

  • 574 reviews 8.9/10 Location
  • 1,078 reviews 5.4/10 Room
  • 1,398 reviews 8.4/10 Service
  • 9 reviews 4.8/10 WiFi
  • 905 reviews 6.5/10 Food
  • 815 reviews 8.4/10 Amenities
  • 750 reviews 8.2/10 Vibe
  • 410 reviews 3.7/10 Comfort

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