Escape the everyday and enjoy a pleasant stay at the Fairmont Le Château Montebello, the world's largest log cabin. Nestled in the heart of the picturesque village of Montebello, surrounded by nature, the resort is renowned for its rustic yet luxurious accommodations, warm service, numerous activities, and regional cuisine.
For over 90 years, Fairmont Le Château Montebello has been known for its rustic charm, unique architecture and beautiful natural surroundings. Described as the true Canadian experience, the world's largest log cabin is a welcoming destination. Located on 300-acres of land, Fairmont Le Château Montebello is one of eastern Canada's leading resorts. Step into our playground and enjoy everything from kayaking, golfing and swimming in the summer and cross-country skiing and skating in the winter.
Our luxury resort hotel is located on the shores of the Ottawa River next to Manoir Papineau in Montebello, Quebec, an hour from Ottawa and 90 minutes from Montreal. Omega Park is just 4 km to the north, while Voyageur Provincial Park is 45 minutes away.
A remarkable experience awaits at Fairmont Le Château Montebello, the world's largest log cabin. Recently renovated, this luxury hotel offers rustic yet modern guest rooms, refined regional cuisine and countless on-site activities.
Hotel extras
Establishment no. 528485 Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures, including golf, kayaking, cross-country skiing, dogsledding, curling, as well as a luxurious spa.
Our accommodation(s)
Book this hotel
Page 1 out of 12, Room 1 :
Fairmont Dbl Dbl
, Room 2 :
Fairmont King
Jacuzzi Junior Suite King - Equipped with HSIA WIFI or cable Two-person jacuzzi. Each is equipped with HSIA and a working desk. Open-concept in design- the suites offer one large room with a defined sitting with double sofabed and sleeping area
Max. number of persons
4
Area
From
32 m²
/
344 sq ft
Bedding
King size bed(s) x1
Double sofa bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Kettle
Mini-refrigerator
Nespresso machine
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Towel rack
Media And Technology
Complementary elements
Radio
Internet Facilities
Data port in room
High speed internet
Wireless internet in your roomAdditional charge
Phone Facilities
Free local calls
Voice mail
Tv Facilities
Children's TV Channels
Pay per view movies
32'/81 cm screen
Flat screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Room interior entrance only
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Comfort Features
Alarm clock
Blackout curtain
Brand Magazine
Hair dryer
Iron
Ironing board and flat-iron
Opening windows
Turn Down Services
Electric Facilities
110/120 V AC
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Working Area
Safe large enough to accommodate a laptop
4 pers. max
32 m²
/
344 sq ft
Bedding
1 x King size bed(s) and
1 x Double sofa bed(s)
Page 1 out of 3, Restaurant 1 :
Aux Chantignoles
, Restaurant 2 :
Nymark
Aux Chantignoles
Photo out of - Aux Chantignoles
Delectable flavors and an awe-inspiring menu made up of fresh and seasonal products will distinguish your dining experience at Aux Chantignoles. Our talented chefs are constantly pushing the envelope by developing innovative recipes.
Delectable flavors and an awe-inspiring menu made up of fresh and seasonal products will distinguish your dining experience at Aux Chantignoles. Our talented chefs are constantly pushing the envelope by developing innovative recipes.
Nymark
Photo out of - Nymark
Inspired by Victor Nymark, the Master builder of the château, our restaurant offers a unique dining experience that combines ancestral Quebecois recipes with contemporary culinary techniques.
Inspired by Victor Nymark, the Master builder of the château, our restaurant offers a unique dining experience that combines ancestral Quebecois recipes with contemporary culinary techniques.
Le Mulligan
Photo out of - Le Mulligan
The clubhouse terrace overlooking the 18th hole is where you will want to be before or after your round. Take in the view while you enjoy a light meal or a refreshing beverage.
The clubhouse terrace overlooking the 18th hole is where you will want to be before or after your round. Take in the view while you enjoy a light meal or a refreshing beverage.
Le Grill
Photo out of - Le Grill
Come and enjoy a unique family-style dining experience at Château Montebello's famous barbecue on our terrace overlooking the Ottawa River. An exquisite culinary experience you will never forget!
Come and enjoy a unique family-style dining experience at Château Montebello's famous barbecue on our terrace overlooking the Ottawa River. An exquisite culinary experience you will never forget!
Le Riverain
Photo out of - Le Riverain
On a sunny afternoon, take it to our outdoor eatery at Le Riverain to savor a variety of light meals and refreshing beverages. Enjoy the beautiful views and summer vibes!
On a sunny afternoon, take it to our outdoor eatery at Le Riverain to savor a variety of light meals and refreshing beverages. Enjoy the beautiful views and summer vibes!
In-Room Dining
Photo out of - In-Room Dining
Turn your holiday into a true vacation when visiting our log cabin. From breakfast in bed, to your very own private cocktail hour or an intimate dinner for two, our in-room dining service covers it all.
Turn your holiday into a true vacation when visiting our log cabin. From breakfast in bed, to your very own private cocktail hour or an intimate dinner for two, our in-room dining service covers it all.
Bar Le Foyer
Photo out of - Bar Le Foyer
Bar Le Foyer is located in the hotel lobby and sits comfortably beside our six-sided fireplace. Enjoying one of our signature cocktails paired with a delicious tasting board, you will be delighted.
Bar Le Foyer is located in the hotel lobby and sits comfortably beside our six-sided fireplace. Enjoying one of our signature cocktails paired with a delicious tasting board, you will be delighted.
Breakfast
Photo out of - Breakfast
Buffet
Services
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
Aux Chantignoles
Pool
Photo out of - Pool
Inside our grandiose aquatic center, find comfort and quality time solo or with the family. Swim a few laps or splash around before you relax on one of our lounge chairs or hammocks, a good book in hand.
Fairmont Le Château Montebello
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Pool features
Indoor pool
Chlorure treatment
At your disposal
Shower
Lifeguard
Access & Security
Lifeguard
Pool areas wheelchair accessible
Staff trained in first aid
Dimension
Pool Depth Min:
1 m /
3 ft
Pool Depth Max:
3 m /
12 ft
Pool Size Max:
23 m /
75 ft
Inside our grandiose aquatic center, find comfort and quality time solo or with the family. Swim a few laps or splash around before you relax on one of our lounge chairs or hammocks, a good book in hand.
Fitness center
Non contractual photo
On site
Fitness equipment
Treadmill
Strength equipment
Fitness machines
Fitness machines with individual screens
Weight machine
Exercise bikes
TV in the room
Towels available
Wellness services and equipments
Area lounge
Jacuzzi/Whirlpool bath
Rest room
Sauna room
Personal lessons and special care
MassageAdditional charge
Health WrapsAdditional charge
Manicure & PedicureAdditional charge
The fitness center includes a 75 ft. pool, two jacuzzis, two dry saunas, an exercise room as well as changing rooms. Towel service is offered.
Spa
Photo out of - Spa
Additional charge
Adjacent to the indoor pool and fitness center, this spacious facility features three manicure and pedicure stations and eight treatment rooms including a grand couples' suite with fireplace, double-head jungle shower and Japanese sunken tub.
Location
On site
Accessibility
Accessible service
Opening hours
Monday
Closed
Tuesday
Closed
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Services
Shop
Tea Room
Spa Treatment
Fresh whole fruit available
At your disposal
Towels available
Bathrobe available
Slippers
Access & security
Reduced mobility Facilities
Wheelchair access
Adjacent to the indoor pool and fitness center, this spacious facility features three manicure and pedicure stations and eight treatment rooms including a grand couples' suite with fireplace, double-head jungle shower and Japanese sunken tub.
Fairmont Le Château Montebello is where "happily-ever-after" begins in grand style. Our award-winning culinary team exceeds expectations. Our certified wedding specialists offer the highest level of services to create the day of your dreams.
Host an alfresco ceremony in one of our gazebos against the tranquil backdrop of the Ottawa River, welcome your delighted guests with a cocktail under the marquee tent or one of the adjoining terraces, then dine and dance the night away.
Fairmont Le Château Montebello is where "happily-ever-after" begins in grand style. Our award-winning culinary team exceeds expectations. Our certified wedding specialists offer the highest level of services to create the day of your dreams.
Dear Mrs. H.,
We are so pleased to know that you enjoyed the beautiful surroundings of Le Château Montebello and the warm hospitality of our team.
Your kind words are greatly appreciated and will be shared with our colleagues. We hope to have the pleasure of welcoming you back for another wonderful visit.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello
Customer review rating 4.0/5
Janet P.
Couples
-
Confirmed reviews ALL
Absolutely beautiful place. The lobby is breathtaking. We loved wandering through the property, enjoying the views.
Dear Mrs. P.,
What a pleasure to know that you and your family enjoyed discovering Le Château Montebello.
Our resort offers many opportunities for families to explore, relax, and spend quality time together, and we are pleased that you were able to enjoy the whole experience.
We hope to have the pleasure of welcoming your family back for another memorable getaway.
Sincerely,
Grégoire
Customer review rating 4.0/5
Melvyn J. S.
Couples
-
Confirmed reviews ALL
This hotel was well situated. We were in a group of 14 on a post cruise 4 day land excursion. The hotel was cosy and the food ordered from the bar was ok. Anyone from the UK ordering fries (chips), be aware, they are not like ours at home,
Breakfast was good, plenty to choose from. We didn’t have dinner as the restaurants were quiet and the menu not to our liking.
It was approx 20 minutes walk into the nearest town.
Dear Mrs. S.,
We are pleased to know that you had a comfortable stay at Fairmont Le Château Montebello as part of your post-cruise journey.
It is lovely to hear that you enjoyed the cosy atmosphere of the Château and the variety offered at breakfast. We also appreciate your candid comments regarding your dining experience and menu preferences, as feedback like yours helps us better understand the expectations of our international guests.
We hope your time in Montebello was an enjoyable part of your Canadian travels and that we may have the pleasure of welcoming you back someday.
Warmest regards,
Grégoire
Customer review rating 3.0/5
Peter N.
Couples
-
Confirmed reviews ALL
Beautiful setting and grounds not matched by the attitude of many of the staff. Felt like the hotel had shut up for the summer season and morphed into a conference hotel. Great sized room with a tiny bathroom, poor water flow and a carpet that looked as though it had seen many, many visitors.
Dear Mr. N.,
Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Le Château Montebello. I regret to learn that your experience did not meet your expectations, particularly concerning the service and the condition of your accommodations. We strive to maintain our standards and your comments are noted. I assure you that your insights will be taken into consideration as we continue to enhance our guest experience.
We truly hope to have another opportunity to welcome you back to our Château,
Grégoire
Customer review rating 4.5/5
Lindy W.
Friends
-
Confirmed reviews ALL
We had a wonderful corner room and had an amazing cross breeze, and therefore amazing sleeps. We were attending a wedding.
Dear Mrs. W.,
Thank you for your kind words regarding your recent stay with us at Fairmont Le Château Montebello. We are delighted to hear that you enjoyed the comfort of your Signature room and had a restful experience while attending such a memorable occasion. We hope of course to welcome you back in the future.
Warm regards,
Grégoire
Thank you for sharing your experience following your stay with your family.
We are sorry to hear that the dining options made your stay more difficult while travelling with your young child. We would also like to clarify that microwaves are available upon request, and we regret that this option was not communicated to you properly during your stay.
We are equally sorry that the room service experience did not meet your expectations in terms of quality and value. Your comments regarding more accessible family-friendly dining options, particularly during restaurant closure periods, are appreciated and will be shared with the appropriate teams.
Sincerely,
The Fairmont Le Château Montebello Team
Customer review rating 5.0/5
Leslie H.
Couples
-
Confirmed reviews ALL
Nice staff, beautiful grounds.
Dear Mrs. H.,
We are so pleased to know that you enjoyed the beautiful surroundings of Le Château Montebello and the warm hospitality of our team.
Your kind words are greatly appreciated and will be shared with our colleagues. We hope to have the pleasure of welcoming you back for another wonderful visit.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello
Customer review rating 4.0/5
Janet P.
Couples
-
Confirmed reviews ALL
Absolutely beautiful place. The lobby is breathtaking. We loved wandering through the property, enjoying the views.
Dear Mrs. P.,
What a pleasure to know that you and your family enjoyed discovering Le Château Montebello.
Our resort offers many opportunities for families to explore, relax, and spend quality time together, and we are pleased that you were able to enjoy the whole experience.
We hope to have the pleasure of welcoming your family back for another memorable getaway.
Sincerely,
Grégoire
Customer review rating 4.0/5
Melvyn J. S.
Couples
-
Confirmed reviews ALL
This hotel was well situated. We were in a group of 14 on a post cruise 4 day land excursion. The hotel was cosy and the food ordered from the bar was ok. Anyone from the UK ordering fries (chips), be aware, they are not like ours at home,
Breakfast was good, plenty to choose from. We didn’t have dinner as the restaurants were quiet and the menu not to our liking.
It was approx 20 minutes walk into the nearest town.
Dear Mrs. S.,
We are pleased to know that you had a comfortable stay at Fairmont Le Château Montebello as part of your post-cruise journey.
It is lovely to hear that you enjoyed the cosy atmosphere of the Château and the variety offered at breakfast. We also appreciate your candid comments regarding your dining experience and menu preferences, as feedback like yours helps us better understand the expectations of our international guests.
We hope your time in Montebello was an enjoyable part of your Canadian travels and that we may have the pleasure of welcoming you back someday.
Warmest regards,
Grégoire
Customer review rating 3.0/5
Peter N.
Couples
-
Confirmed reviews ALL
Beautiful setting and grounds not matched by the attitude of many of the staff. Felt like the hotel had shut up for the summer season and morphed into a conference hotel. Great sized room with a tiny bathroom, poor water flow and a carpet that looked as though it had seen many, many visitors.
Dear Mr. N.,
Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Le Château Montebello. I regret to learn that your experience did not meet your expectations, particularly concerning the service and the condition of your accommodations. We strive to maintain our standards and your comments are noted. I assure you that your insights will be taken into consideration as we continue to enhance our guest experience.
We truly hope to have another opportunity to welcome you back to our Château,
Grégoire
Customer review rating 4.5/5
Lindy W.
Friends
-
Confirmed reviews ALL
We had a wonderful corner room and had an amazing cross breeze, and therefore amazing sleeps. We were attending a wedding.
Dear Mrs. W.,
Thank you for your kind words regarding your recent stay with us at Fairmont Le Château Montebello. We are delighted to hear that you enjoyed the comfort of your Signature room and had a restful experience while attending such a memorable occasion. We hope of course to welcome you back in the future.
Warm regards,
Grégoire
Customer review rating 5.0/5
Mabel G. P.
Couples
-
Confirmed reviews ALL
Loved the setting, so relaxing as we took a day off driving from our road trip. Loved the historical building information. Enjoyed using the pool facility - gorgeous architecture made the atmosphere special.
Dear Mrs. P.,
What a pleasure to know that Le Château Montebello provided such a relaxing break during your road trip.
We are delighted that you enjoyed the history and unique architecture of the Château, as well as the atmosphere of our pool facilities. Your kind words about our Front Desk and Bell teams are greatly appreciated, and we will be especially pleased to share your compliments with Jaiden for his warm service at the Bistro.
Thank you for your wonderful feedback. We hope your travels bring you back to Montebello for another relaxing visit.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello
Customer review rating 3.0/5
Guy B.
Families
-
Confirmed reviews ALL
A fantastic property. Our dinners were second to none and our walks along the river were memorable. The two rooms we had as mentioned did not come up to their usual standard.
Dear Mr. B.,
Thank you for once again choosing Le Château Montebello and for sharing your feedback.
We are pleased that you enjoyed our beautiful setting, your walks along the river, and especially your dining experiences. Your wonderful comments about Felix, his welcoming presence, friendliness, knowledge, and recommendations, will be shared with him and our Food & Beverage team.
We are sorry, however, that the two rooms did not meet the standard you have come to expect from previous stays. We understand your disappointment regarding their size, limited views, and lack of practical storage and surface space.
We truly value your continued loyalty and hope your next visit will more closely reflect the experiences you have enjoyed with us in the past.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello
Customer review rating 4.5/5
Ramona F.
Couples
-
Confirmed reviews ALL
We were returning guests but were a bit disappointed in services this time. There were 2 weddings on the day we checked in but even with a delayed check in, our room had a dirty coffee cup, a tissue box with two tissues left in it, and no bathrobes. These problems were remedied when we complained but we simply didn’t feel the “welcome” as Fairmont members that we experienced on our previous visit.
Dear Mrs. F.,
We are so grateful that you chose to return to Le Château Montebello, and we truly appreciate your continued loyalty as a Fairmont member.
That being said, we are sorry that this visit did not provide the same sense of welcome and recognition that you experienced during your previous stay. While the hotel was particularly busy with two weddings taking place, the coffee cup, nearly empty tissue box, and missing bathrobes should all have been addressed before your arrival.
We are pleased that our team was able to correct these matters once they were brought to our attention, but we understand that having to request these basic details affected your first impression and the personalized experience you expected as a returning guest.
Thank you for bringing this to our attention. We sincerely value your loyalty and hope that your next visit will provide the warm and attentive welcome you remember from your previous experience with us.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello
Customer review rating 5.0/5
Bryan C.
Families
-
Confirmed reviews ALL
Enjoyed visit with grandchildren
Dear Mr. C.,
We are so pleased to know that you enjoyed your time at Le Château Montebello with your grandchildren.
Creating special moments to share as a family is at the heart of the experience we hope to offer, and we are delighted that your visit left you with such a positive impression.
We hope to have the pleasure of welcoming you and your family back for many more wonderful memories together.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello
Customer review rating 3.5/5
Louise P.
Families
-
Confirmed reviews ALL
Moldy smell in rooms- tv channels mostly all french. No app lime Netflix - Prime . over priced 110$ for two breakfast And 1300 doe coffee. Regular coffee in rooms not everyone like espresso
Dear Mrs. P.,
Thank you for taking the time to share your comments following your stay at Le Château Montebello.
While we are pleased that your experience was enjoyable overall, we regret that several aspects of your room did not fully meet your expectations. Your comments regarding the odour, television options, streaming accessibility, and in-room coffee selection have been shared with the appropriate teams for consideration and follow-up.
We also understand your concerns regarding breakfast pricing and the overall value of the dining experience. Your feedback is important to us as we continue working to enhance the experience we provide.
We hope to have the opportunity to welcome you back for a more satisfying stay.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello
Customer review rating 2.5/5
Kristin H.
Couples
-
Confirmed reviews ALL
Room was not ready for over a half hour and had ti find someone to ask, bar was closed while waiting for room to be ready due to an issue
Dear Mrs. h.,
Thank you for taking the time to share your feedback following your stay at Le Château Montebello.
We are sorry that your arrival experience did not meet your expectations. The property experienced particularly high occupancy and a significant volume of arrivals and departures both that day and the previous day, which unfortunately resulted in additional delays in preparing some of our rooms.
We understand that having to wait and then seek out assistance for an update added to your frustration, particularly while the bar was temporarily unavailable. While high occupancy can create operational challenges, we recognize the importance of keeping our guests properly informed throughout the arrival process.
Your comments have been shared with our Front Office team, and we hope to have the opportunity to welcome you back for a much smoother experience.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello.
Customer review rating 5.0/5
Danielle M.
Families
-
Confirmed reviews ALL
Room was well appointed, clean and had comfy bed.
Dear Mrs. M.,
What a pleasure to know that you had such an enjoyable stay while attending a wedding at Le Château Montebello.
We are delighted that you appreciated the comfort, cleanliness, and thoughtful appointments of your room, especially the comfortable bed.
Thank you for your wonderful feedback, and we hope to have the pleasure of welcoming you back for another memorable stay.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello
Customer review rating 4.5/5
Tom O.
Friends
-
Confirmed reviews ALL
À great weekend with my hockey buddies and laying golf
Dear Mr. O.,
What a pleasure to know that you enjoyed a great weekend at Le Château Montebello with your hockey comrades.
We are delighted that you had the opportunity to spend quality time together while enjoying our golf course and the unique setting of the Château.
We hope to have the pleasure of welcoming the whole group back for another memorable getaway.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello
Customer review rating 5.0/5
Danielle G.
Families
-
Confirmed reviews ALL
The staff everywhere from the front desk to the pool lifeguard were amazing. The wedding I attended was stunning, everything was perfect, a fairytale wedding. The Bistro, the Golf Course dinner, the fresh flowers, and candles setting was out of this world. The only thing was the poor air circulation in my room #231. I think a ceiling fan, or better AC system would make a great difference, I did not get any sleep, but all the rest was amazing.
Dear Mrs. G.,
What a pleasure to know that your experience at Le Château Montebello was so memorable, and that the wedding you attended felt truly magical.
We are especially grateful for your kind words about our colleagues, from the Front Desk to the pool team. It is wonderful to hear that the dining experience, beautiful floral arrangements, and candlelit setting all contributed to such a special celebration.
We are, however, very sorry that the air circulation in your room affected your comfort and prevented you from getting a restful night’s sleep. Your comments regarding room 231 and the cooling system have been shared with our team for follow-up.
Thank you for your wonderful appreciation despite this inconvenience. We hope to have the pleasure of welcoming you back for another memorable, and much more restful, stay.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello
Customer review rating 4.5/5
Ellie A.
Couples
-
Confirmed reviews ALL
We spent two lovely nights here. The rooms and beds were very comfortable and very quiet.
All staff were met were so pleasant and helpful.
Dear Mrs. A.,
It is such a pleasure to know that you enjoyed two lovely nights at Le Château Montebello.
We are delighted that the comfort and tranquility of your room contributed to a relaxing stay. Your kind words regarding the friendliness and helpfulness of our team are especially appreciated and will be shared with our colleagues.
We hope to have the pleasure of welcoming you back for another wonderful stay.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello
Customer review rating 5.0/5
Edgar M.
Couples
-
Confirmed reviews ALL
From meals to service to excellence of staff, Montebello has it all. No exceptions.
Dear Mr. M.,
What a pleasure to know that your experience at Le Château Montebello exceeded your expectations in every way.
Your wonderful comments about our dining, service, and especially the excellence of our team are truly appreciated. Such recognition means a great deal to all of us and will be shared with our colleagues.
We look forward to welcoming you back for another exceptional stay.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello.
Customer review rating 4.0/5
Howard K.
Couples
-
Confirmed reviews ALL
It was an almost lifelong dream to see the log lodge at Montebello. I loved it! It was worth the pricey room and meal charges. But I had a real problem with the additional $40 daily "Resort Fee". I got five different answers from five different employees about what it was and what it covered. It was optional and I didn't agree to it, but it appeared on my final bill anyway. I felt like I was being nickeled and dimed and conned, rather than welcomed. It left a very bad taste in my mouth.
Dear Guest,
It is such a pleasure to know that a long-held dream of visiting Fairmont Le Château Montebello became a reality and that you loved discovering our iconic log lodge. We are also delighted that you felt the overall experience, including your room and dining, was worthwhile.
We are, however, very sorry for the confusion surrounding the daily $40 resort fee. This fee is not optional and is applied daily to our guests, as it includes access to our resort activities and amenities, as well as parking and Wi-Fi. That being said, receiving different explanations from several members of our team understandably created frustration, and we regret that this information was not communicated clearly and consistently during your stay.
Your feedback has been shared with the appropriate teams so that we can reinforce the way these charges and their inclusions are explained to our guests. We sincerely regret that this misunderstanding affected the conclusion of what was otherwise such a memorable visit.
Sincerely,
Fairmont Le Château Montebello
Customer review rating 3.5/5
Christina H.
Families
-
Confirmed reviews ALL
I love the Chateau, it brings back a lot of memories staying here with my parents but the rooms are cramped and old. I don't fine the value is there.
Dear Guest,
Thank you for sharing your thoughts regarding your recent stay. We are pleased to hear that you have fond memories of our hotel; however, we regret that you found the accommodations unsatisfactory. Your feedback is valuable as we continually strive to enhance our guest experience.
Best regards,
Fairmont Le Château Montebello
Customer review rating 4.0/5
Susan G.
Families
-
Confirmed reviews ALL
Son’s wedding at a beautiful venue. The lap pool is my favourite pool I have ever swam im
Dear Mrs. G.,
What a pleasure to know that your son’s wedding at Le Château Montebello was such a memorable occasion.
We are delighted that you enjoyed the beauty of the property and especially our indoor lap pool. Hearing that it is your favourite pool you have ever swum in is a wonderful compliment!
We hope to have the pleasure of welcoming you back for another memorable visit.
Sincerely,
Luc Simonnet
Front Office Supervisor
Le Château Montebello.
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Frequently asked questions
Fairmont Le Château Montebello is located at 392 Notre Dame, J0V 1L0 Montebello, Canada. Our resort is nestled on the shores of the Ottawa River, just a 3 minute walk from Manoir Papineau Nhs and 2 km from the village center. We offer on-site outdoor parking and valet services for an additional fee.
Fairmont Le Château Montebello offers a variety of accommodations including:
Fairmont rooms with King, Queen, or Double beds
Deluxe rooms and suites ideal for families
Signature rooms featuring bay windows and garden views
One bedroom Suite View rooms and Deluxe Jacuzzi Suites
Many of our rooms have been recently renovated and offer either garden or river views.
Fairmont Le Château Montebello provides a wide range of services and amenities:
Wifi and on-site parking for an additional fee
Breakfast buffet for an additional fee
Air conditioning and Tv in all rooms
Indoor pool, fitness center, and Spa for an additional fee
Dining at Aux Chantignoles and cocktails at Bar Le Foyer
Concierge, laundry services, and wedding venues
Fairmont Le Château Montebello invites you to enjoy regional cuisine at Aux Chantignoles and Nymark, or light meals at Le Mulligan and Le Riverain. Bar Le Foyer is open daily from 04:00 Pm or 02:45 Pm until late, serving signature cocktails. We also offer a breakfast buffet, room service, and children's menus for an additional fee.
At Fairmont Le Château Montebello, check-in is available from 04:00 Pm and check-out is until 11:00 Am. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the All Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 Pm.
Yes, Fairmont Le Château Montebello regularly offers special deals and discounts, mainly accessible through our All Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the All Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Fairmont Le Château Montebello using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Fairmont Le Château Montebello allows pets in specific areas such as our Le Riverain terrace. Pets are allowed. Regarding potential fees, please contact the hotel for information regarding the additional charge.
Fairmont Le Château Montebello features 31 meeting rooms and a self-service business center for your professional needs. Our largest meeting space spans 790 square meters and can accommodate up to 560 guests.
Fairmont Le Château Montebello is a premier destination for weddings and events, featuring gazebos for alfresco ceremonies and a marquee tent. Our certified wedding specialists and award-winning culinary team offer high-level service to create your dream day against the tranquil backdrop of the Ottawa River.
Fairmont Le Château Montebello is a wheelchair accessible hotel offering specially designed guest rooms and accessible parking. Our pool areas, business center, and restaurants such as Aux Chantignoles are also wheelchair accessible to ensure a comfortable experience for all our guests.
Yes, Fairmont Le Château Montebello allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
You can explore several attractions on foot from Fairmont Le Château Montebello:
Manoir Papineau Nhs - 3 minute walk
Geo Explora Scootrek - 10 minute walk
Montebello Local Microbrewery - 10 minute walk
Montebello Local Chocolate Shop - 10 minute walk
Golf Le Château Montebello - 15 minute walk
Montebello Local Cheese Shop - 20 minute walk
The Spa at Fairmont Le Château Montebello features eight treatment rooms, including a grand couples' suite with a fireplace and Japanese sunken tub. Our facilities include an indoor pool, saunas, and whirlpool baths. We offer signature treatments such as massages, health wraps, and manicures for an additional fee.
Fairmont Le Château Montebello supports business travelers with 31 meeting rooms and a self-service business center. Our guest rooms are equipped with a desk and high-speed internet access for an additional fee. We also offer a breakfast buffet to help you start your work day.
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