Fairmont Le Château Montebello 4 stars

Customer review rating (ALL Rating) 4.5/5 3,210 reviews

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Fairmont Le Château Montebello - Image 1
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392 Notre Dame, J0V 1L0 MONTEBELLO, Canada

Description

Hotel extras

Establishment no. 528485 Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures, including golf, kayaking, cross-country skiing, dogsledding, curling, as well as a luxurious spa.

Our accommodation(s)

Hotel location

Fairmont Le Château Montebello

392 Notre Dame
J0V 1L0 MONTEBELLO
Canada

GPS:45.649998, -74.949409

Telephone
Fax +1 819-423-1133

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,210 reviews

Customer review rating 3.5/5

Carolyn B. Couples - Confirmed reviews ALL

It was pleasant ... our upgrade to a king room was over a service entrance which was a bit disappointing with the many deliveries. We did appreciate the room gift (dessert) for our wedding anniversary

Dear Guest, Thank you for taking the time to share your feedback following your stay at Le Château Montebello, and for choosing to celebrate your wedding anniversary with us. We are pleased to know the visit was enjoyable overall, and that the in room dessert amenity was appreciated. We do, however, extend our apologies for the room location and the noise you experienced. While an upgrade is meant to enhance the stay, being positioned above a service entrance with frequent deliveries is understandably disappointing, and the sound insulation from the hallway should provide a more restful environment. Your comments will be shared with the appropriate teams to help prevent similar situations and to reinforce our room assignment approach when celebrating special occasions. We also regret the challenges you faced when trying to secure the winter package rate through central reservations, as well as the WiFi performance during your stay. These points will be communicated internally for follow up. Thank you as well for your kind mention at check in. We look forward to welcoming you back for a smoother and more comfortable visit. Luc Simonnet Front Office Supervisor Le Château Montebello.

Customer review rating 5.0/5

David C. D. Friends - Confirmed reviews ALL

When planning a quick birthday weekend adventure, I had planned on staying at The Queen Elizabeth and Le Château Laurier then returning home to Toronto. However, one of the reservation agent alerted me to Le Château Montebello and its relative proximity to Ottawa BUT that it is the world’s largest log cabin! Given how I tend to be, according to many as they breath a sign of relief, rather “one of a kind” so this discovery seemed the like the perfect place to celebrate my birthday and wrap the weekend and it definitely was the right decision. The experience was incredibly memorable made possible in part by the actions and attention to detail made by the Fairmont team…including Vic (whom my two pups were ecstatic to say hi to). Fairmont is nothing if not consistent in the level of service provided to guests regardless of property - which is why whether through work or for my own time, Fairmont is where I prefer to stay when traveling.

Dear Guest, Thank you for taking the time to share such an exceptional review following your stay at Le Château Montebello. We are delighted that our reservations team helped guide you to a destination that perfectly matched the birthday weekend you were looking to create, and that their support made the booking experience feel effortless and truly personalised. It is wonderful to know your celebration turned into such a memorable escape, and that the care, attentiveness, and thoughtful touches from our Fairmont colleagues made a real difference throughout your visit. We are also thrilled that Vic added an extra layer of warmth to the experience, especially with your two pups. Thank you as well for your continued trust in Fairmont. Hearing that you choose our brand for both work and personal travel because of the consistency of service across properties means a great deal to us. We look forward to welcoming you back again soon. Luc Simonnet Front Office Supervisor Le Château Montebello.

Customer review rating 4.5/5

Jean L. Business - Confirmed reviews ALL

One of a kind location you need to try once.

Dear Guest, Thank you for taking a moment to share your impressions after staying at Le Château Montebello. We are thrilled to hear the setting felt truly one of a kind and made the visit worthwhile. We sincerely apologize for the carpet condition you noticed. This should not happen, and your feedback will be passed along for review and corrective action. We are also glad the bathroom amenities stood out in a positive way. We hope to welcome you back again soon. Luc Simonnet Front Office Supervisor Le Château Montebello.

Customer review rating 4.5/5

Sara M. Families - Confirmed reviews ALL

I have been to Montebello many times over the course of my entire life. I have many memories and expectations based on past experiences. This last time, was the first time in roughly 9 years, and I was delighted that not too much has changed. We visited during March break, and early in the week (Monday) What I liked: - The hotel is very well kept. Old time charm, without the old-time smell. Details in the decor, the famous fire hearth, games area and pool. All was exactly how I remember - but noticeably in great condition, and working order. - The Staff were all exceptional. Very polite, welcoming, prompt. Not over-bearing. Everyone! - The activities for march break were out of this world! and to have access to equipment was so wonderful. We would return just for this! We tried Curling, Skiing, Tubing, Skating, Pool (although the kids complained about skin irritation after swimming - which lasted 2 days) - The beds were very cozy. The room got very hot during the night. The coffee maker didn't work.. but loved that they supplied robes and slippers. - Variety at brunch was great, and cost was affordable/value (although coffee not hot) What I did not like: - We unfortunately had a horrible dinner.. so much so that our meal was comp-ted. Issues with the food... Onion soup was all cheese, no bread. Caesar salad looked liked lettuce shavings.. very small portion. Mushroom risotto was porridge, very small portion and raw mushrooms (cold when served). Kids chicken fingers served RAW. Overall, we suspect it was an off-night for the kitchen, however, the prices here absolutely did not reflect the value served. And the portions were less than desirable (we are limited to the one open restaurant so filling our belly was somewhat of a necessity). Someone at our table had to order room service afterwards, as this was the only way to get food at such a late hour (also, it took over 50 minutes to get our food after sitting down). Apart from the kitchen slip-ups, and the raw chicken (which was ultimately what tipped our experience over the edge) - I would like to point out that prices per plate were very high, that we expected the value to be represented in the plate. The flavors were simply not enough to justify the small portions, the plate descriptions were not delivered as described, and again since there was no where else to get food.. this was very upsetting. Secondly, we were with older kids (12 years). They are too big for kids buffet and too young for adult plates. I would recommend adding an option or something in-between. A cold/snack bar with sandwiches for after hours would also be nice. With that said, the manager was very apologetic and professional.

Dear Guest, Thank you for taking the time to share such a thoughtful review of your recent stay at Le Château Montebello, especially after returning for the first time in many years. We are delighted to know the spirit of the property still felt familiar to you, and that the overall upkeep, décor details, iconic fireplace, game area, and pool matched your memories in a positive way. We truly appreciate your generous words about our teams. It is wonderful to hear the service felt welcoming, efficient, and well balanced throughout your visit. We are also very pleased that the March Break programming and access to equipment created such a memorable family experience, and that you enjoyed trying so many activities. At the same time, we sincerely apologize for the dinner experience you described. The issues raised, particularly the food quality concerns and the unacceptable undercooked children’s item, are very serious and do not reflect the standards we aim to deliver. We understand how frustrating this was, especially when options were limited and the wait time further affected the evening. Your comments regarding portion sizes, value, and the need for better suited choices for guests in the “in between” age range are also important, as is your suggestion for a late evening cold option. These points will be shared with our culinary and restaurant leadership for review. We also note your observations regarding room comfort, including the temperature overnight and the coffee maker, as well as your comment about brunch coffee temperature. Regarding the pool, we appreciate you mentioning the children’s skin irritation, and this will be communicated to the team to review water quality monitoring and guest comfort. Thank you again for your balanced feedback and for recognizing the manager’s professionalism. We hope to have the opportunity to welcome you back and deliver an experience that fully matches both your memories and your expectations. Luc Simonnet Front Office Supervisor Le Château Montebello.

Customer review rating 4.0/5

Yan F. Families - Confirmed reviews ALL

This is an hotel that you cna go just to be there. All the activities are there you can have so much fun without getting out of the hotel grounds.

Dear Guest, Thank you for sharing your feedback about your stay at Le Château Montebello. We are pleased to know you enjoyed how much there is to do on site, and that the variety of activities allowed you to have a great time without needing to leave the property. We look forward to welcoming you back again soon. Luc Simonnet Front Office Supervisor Le Château Montebello.

Other web-users rate our hotel

  • 568 reviews 9/10 Location
  • 1,078 reviews 5.3/10 Room
  • 1,395 reviews 8.4/10 Service
  • 10 reviews 4.6/10 WiFi
  • 901 reviews 6.5/10 Food
  • 805 reviews 8.3/10 Amenities
  • 758 reviews 8.2/10 Vibe
  • 410 reviews 3.3/10 Comfort

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