Fairmont Tremblant 4 stars

Customer review rating (ALL Rating) 4.5/5 1,886 reviews

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3045 Chemin de la Chapelle, CITQ 128365, J8E1E1 Mont Tremblant, Canada

Description

Hotel extras

  • Stunning views of lush woodlands and Mont Tremblant

  • Stunning views of lush woodlands and Mont Tremblant

  • Fine dining, plus chic lounge bar

  • Ski-in ski-out access point

  • Largest conference center in Laurentian region, fully equipped

Our accommodation(s)

Hotel location

Fairmont Tremblant

3045 Chemin de la Chapelle, CITQ 128365
J8E1E1 Mont Tremblant
Canada

GPS:46.21218, -74.588193

Telephone
Fax +1 819-681-7099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,886 reviews

Customer review rating 1.0/5

Dakota H. Business - Confirmed reviews ALL

My ground floor room had ants. I raised this issue with hotel staff and all they did was come and spray parts of the room. I had killed 15 ants and had them on a Kleenex to show the staff, but they did not take my claims seriously and did not offer to move me to a different room. I ended up having to stay in this room and woke up with several ants floating in my water on my nightstand. Was disgusted.

Dear madame H., Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you faced regarding the ant issue in your room. While our team strives to address such concerns promptly, I regret that the response did not meet your expectations. We take cleanliness and guest comfort seriously, and your feedback is invaluable in helping us improve our services. I encourage you to reach out directly to our management team for any future stays so we can ensure a more satisfactory experience. Best regards, Fairmont Tremblant

Customer review rating 3.0/5

Sima P. Business - Confirmed reviews ALL

I attended CCLa conference and my family came along. The construction started at 6:45am on Friday May 8th, after complaining I was told that the workers were not supposed to start before 9am (but they did, waking up my 4 yr old toddler). therefore, I asked to change my room from 5th floor next to elevator, i was given 111, smaller room and unpleasant view but at least it was quiet. The hotel offered my husband and daughter complimentary dinner on Friday night which was generous. however, changing room in the middle of conference was hectic so it was waking a 4 yr old at 6:45am due to the noise.

Dear madamePanasky, Thank you for sharing your experience during your recent stay with us. I sincerely apologize for the inconvenience caused by the construction noise, particularly at such an early hour. We strive to maintain a comfortable environment for all our guests, and I understand how disruptive this situation was for your family, especially with a young child. I appreciate your understanding as we made adjustments to your accommodations. While I recognize that room changes can be challenging, I am pleased to hear that our team was able to provide a quieter alternative. It is also heartening to know that you received a complimentary dinner as a gesture of goodwill. Your feedback is invaluable to us, and I will ensure that your concerns are addressed with the relevant departments. Thank you for your understanding, and we hope to welcome you back for a more pleasant stay in the future. Best regards, Fairmont Tremblant

Customer review rating 4.5/5

Naila P. Business - Confirmed reviews ALL

The hotel is in a lovely location and the service is exceptional. the staff were very welcoming and helpful. The food at the conference was very good and I appreciated the variety of gluten free options.

Dear madame P., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our beautiful location, exceptional service, and the variety of gluten-free food options at the conference. Your feedback is greatly appreciated. Best regards, Fairmont Tremblant

Customer review rating 2.5/5

Mark H. Business - Confirmed reviews ALL

Hotel charged full price during renovations- construction noise interferes with room enjoyment.

Dear mister H., Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the ongoing renovations and the associated noise. We understand that this may have impacted your experience, and we appreciate your understanding as we work to enhance our facilities. Sincerely, Fairmont Tremblant

Customer review rating 3.5/5

Danny G. Business - Confirmed reviews ALL

My firm booked the room and provided credit card information for payment. When I arrive front desk staff indicates that I must pay myself on-site, that they cannot use the firm credit card. This was not case last year nor the year prior, nor in the 23 years prior when I attended the same conference at Fairmont Montebello. In the end the staff member indicated they would use the firm credit card for payment. Then the next day I receive a text saying that this is not policy and that they charged, without my authorization, a $750 room payment transaction to my personal credit card. The (apparently new policy) that a credit card that is on-site must be used for payment is not reasonable. Charging an amount to my personal credit card without my authorization is completely unacceptable, if not unlawful.

Dear Danny G., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your positive remarks about our location and service. I sincerely apologize for the confusion you experienced with the payment process. We understand that our policies regarding credit card transactions can differ from those at other venues, and we strive to communicate these policies clearly at the time of booking. It is concerning to hear about the unauthorized charge to your personal credit card, as we take such matters very seriously. We aim to ensure that all transactions are conducted with proper authorization and in accordance with our established procedures. Your comments will be taken into account as we continuously evaluate our policies and staff training. We are committed to providing a seamless experience for all our guests and appreciate your insights. Thank you once again for your feedback. Best regards, Fairmont Tremblant

Other web-users rate our hotel

  • 591 reviews 8.9/10 Location
  • 812 reviews 6.8/10 Room
  • 1,156 reviews 8.8/10 Service
  • 41 reviews 5.8/10 WiFi
  • 284 reviews 8.9/10 Pool
  • 237 reviews 5.3/10 Comfort
  • 228 reviews 6.9/10 Cleanliness
  • 227 reviews 4/10 Value

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Our other establishments nearby

Fairmont Le Château Montebello 4 stars

Customer review rating (ALL Rating) 4.5/5 (3198 reviews)

At 68.546 km

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