Fairmont Tremblant 4 stars

Comfortable, great service and ideal location

We stayed 4 nights in October and had a terrific time. All aspects were excellent, but staff was worthy of being at the top of our "kudos" list. Fine people, engaging personalities, customer -satisfaction focus. Accomodation food and service typically Fairmont- top notch.

The service level from the staff And all amenities was first rate. The location of the hotel is fantastic. I found that the rooms were a little dated I could use some refresh

Good location, good service and safe. Have the best restaurant in the area. It would be perfect if the metress is harder.

One of the best holidays we ever had. After a 9 hour car drive we were pretty tired and the welcome we received from the doormanand Marc the porter was delightful and made us feel like we were visiting family. Liked our room was ready and could go straight to it circumventing the front desk. Now the room: IT WAS GORGEOUS with a breathtaking view of the lake and the "colours". We will always request Room 613 when we return. Great amenities, even had my name printed on the bottles. The room was spotless and beautifully decorated. Now for the service received: every staff member from the top Emmanuel Perot to the chamber maids went out of their way to make us feel very special. Do not know everyone's name but these staff members really stand out for helping us. Firstly, Julie Page (who booked us for the 6 days over the phone), Marie Sophie at the front desk who spent a lot of time telling us how to get to Mont Tremblay village and what quaint stores, chocolatier, book store etc. She was as nice as she was pretty. Secondly, the wait staff in the restaurant took attentive care of us. Especially Jean Sabastien who made sure my husband's poached eggs were done to perfection (he likes them runny) every morning. The last morning Jean Sebastian was in another part of the restaurant and our new waiter did an equally fine job. I don't like eggs so enjoyed cream cheese, smoked salmon on a bagel with lots of coffee. Orange juice goes without saying.

Overall, the experience was quite good. A few things that I have come to expect from Fairmont stays were missing - no water in the room (we had to ask), no cleaning service despite two calls to request it (we stayed two nights - no service at all), no menus in our room for any of the onsite restaurants/bars. Otherwise, we received friendly service at the valet, at check in and at the restaurants and pool area. The hotel was clean and covid protocols were well patrolled.

MIni get away with family to celebrate my bday and see the fall foliage. Hotel service was exceptional frm arrival to departure.

On arrival approx 2pm, our room was not ready. Our baggage was placed in storage area. Front check in person asked if we would like to have an upgraded room that was ready for $60.00 more per night. Ridiculous!! We decided to wait for the room we pre booked. The check in person suggested we go for a walk around the village while we waited. Fairmont check in said that they would text us when room was available. Fairmont never texted us to tell us our room was available. We got back to the hotel after 4pm. We asked check in if our room was ready yet. The person who served us earlier said the room was ready awhile ago. We asked why were we not notified? Fairmont employee replies I must have forgotten. Without apology, he says it wasn't his department anyway. This is clear BS... So disrespectful.. No free breakfast or WIFI. No housekeeping service during our stay. Never seen this in 40yrs of travel. Over $900.00 two night stay. Shame on Fairmont..

Well located, but lack of any first rate amenities. Even the coffee shop was closed. I understand it’s due to COVID, but for half the price could have stayed at Homewoos suites and gotten breakfast, larger room and complementary gondola tickets.

Second stop on the P'Tit Train du Nord. A welcome hot shower, bar and restaurant. Staff was friendly and accommodating.

Thé service was good but it’s too expansive. Parking and wifi are extra. The food is sooo expansive. 185$ for buffet for 3 (pizza and jello) We loved thé outside pool. Room are old and bed not that confortable