Fairmont Tremblant 4 stars

I've stayed at the Fairmont Tremblant many times. It seems that on this visit there was some issue on transfer of reservation to your new system. I never got an e-mail to check in in advance and go no recognition as a gold member, neither offered any room upgrade or complimentary drinks voucher ( I did ask for this later when I remembered I didn't receive ) One of the reasons we enjoy staying in winter at your hotel is the outdoor hot tub. This time, even though you have signage and staff at the pool / hot tub stating that under 12's are not permitted, it was full of young children waving floating noodles. It made for a very un-relaxing experience. Lastly, when booked I had a $100 food/ beverage credit that was supposed to be applied upon check out - this also didn't get processed Levels really seem to be dropping since the hotel has become a Accor hotel I'm supposed to stay again next weekend but having second thoughts after this experience Mike W.

great hotel and activities. wonderful food at conference and good service

The front desk team and your concierge team were outstanding. We really appreciated the assistance we received checking in at 2:00 am after a long travel day and Melissa's help in locating a compounding pharmacy to secure replacement medications. Everyone was lovely with my daughter and very helpful. Karen called us to make sure she had the chance to meet Lucky (the Pet Ambassador). I also really, really,appreciated the water and fruit that was available throughout the hotel and in the gym. Checking out was the low point, we called for help three times with bags and were prevented from using a cart to help ourselves. The person on the door did not offer or provide assistance as I loaded our luggage, our stroller, and my child into the car. It would have been great to have had the door held at minimum, as I was clearly struggling. This definitely put a damper on the day and made for a stressful departure.

For the price you pay the hotel needs to start doing some serious updating. Customer service was great with our cleaning person but in the bar area had several problems on several nights. If I were to stay there again I would never eat on property because prices are too expensive and the different rules that they have we could not get to go food and our children were not allowed to eat with us in the bar. We even tried to order something from the restaurant next-door because my had been wanted one thing and I wanted something else and that was too much to ask for either. No one seems to go out of their way Customer Service was about a level III and at the price we were paying it should’ve been a +10

Staffs are friendly and helpful. Rooms are of good size and are well maintained.

We love staying at the Fairmont Tremblant. It’s perfectly situated in the village as it’s only steps away from the lifts. The large outdoor hot tubs are a wonderful way to relax after a day on the slopes. I’ve found all of the staff to be super friendly and helpful. We will definitely stay there again in the future.

The hotel and the skiing was great. The rooms are slightly outdated but comfortable. The staff is the main issue the manager at the AXE bar does not have customer satisfaction in mind. There were also some wait staff that were rude. The only staff that were attentive were the front desk and one young lady serving at the AXE bar. Definitely far from a four or five star experience. 90% because of the attitude and attentiveness of your staff.

This is one of the best hotels we stay at for skiing, can get to the lift in seconds. Staff is great and provide the highest level of service.

Everything was great. My fiancee and I stayed with you over the weekend with our 2 dogs. Service was great from the moment we arrived till departure. Friendly staff, hotel is beautifully kept with great amenities to keep you entertained.

Each year, we travel to Tremblant before the Christmas rush to relax and enjoy some magnificent skiing. Tremblant never disappoints. The ski hill was groomed. Snow was made, the hotel was perfect. The staff couldn't have been nicer. It was a great way to unwind before Christmas. I truly recommend.

We were greeted from our car. Escorted into lobby. Bags were handled by staff and we were upgraded to gold status due to coming in on opening day. My husband and I were celebrating our 20th anniversary and this was exceptional service and quite a surprise.

lovely. wonderful people and place. room was okay. no mini bar and felt ripped off with room service thst cost $26 for 2 lattes! otherwise lovely.

Staff were wonderfully professional, attentive and courteous. Facilities well maintained and beautiful. Breakfast buffet was not available and we had to order from the menu was the only disappointment.

Great location and amenities and service.

We really enjoyed our visit, although we thought the Ricochet cafe was of limited value. Hardly open. No posted sign showing the hours or that it would be closed for days. It would have been nice to get something quick and easy. In any case, you need to post your operating hours and days.