Fairmont Tremblant 4 stars

Dear Mrs. K., Thank you for your continued loyalty to Fairmont Tremblant and for taking the time to share such detailed feedback. As returning guests, your perspective is incredibly important to us, and I am truly sorry to learn that this stay did not reflect the elevated and seamless experience you have come to expect. Please accept my sincere apologies for the oversights you encountered. The crib not being in place upon your arrival, particularly at 5:00 PM after a day of travel with young children, should not have required any follow-up on your part. This is certainly not the level of anticipation we strive to deliver. I am equally concerned to read about the valet situation. When a specific request is made to ensure comfort for your family, it must be respected and executed consistently. This has been shared directly with our leadership team for immediate review and reinforcement of standards. Regarding the VIP booking and upgrade communication, I regret any confusion or disappointment this caused. Transparency and recognition of our valued guests are fundamental, and it is never our intention for an upgrade or welcome amenity to feel transactional or diminished. Your comments about the evolution of the in-room amenity have been carefully noted, and we will be reviewing this internally. The housekeeping concerns including the need to request glassware and the unacceptable delivery of chipped cups are equally disappointing. These details matter, particularly at our level of positioning, and we are addressing this with the appropriate teams to ensure closer attention moving forward. While I understand your comment about perceived cutbacks, I would like to assure you that our commitment to excellence remains unwavering. That said, your experience clearly fell short, and for that, I am genuinely sorry. We value your long-term relationship with us and would very much appreciate the opportunity to restore your confidence on your next visit. Please feel free to reach out to me directly prior to your arrival so I may personally oversee your stay. Warm regards, Sara Durand Executive assistant

Dear Mr. T., Thank you for taking the time to share your experience with us. While I am truly sorry that your stay was marked by a medical emergency, I am relieved to know that you received prompt care and that our team was able to assist during such a critical moment. At Fairmont Tremblant, the safety and well-being of our guests is always our highest priority. I am especially proud to hear that our Desk Manager acted swiftly in arranging emergency services and ensuring you received immediate attention. Your kind recognition of their support as well as the care extended to your family during your absence means a great deal to us. Although this was not the stay you had envisioned, we are deeply grateful for your trust and for your intention to return next year. It would be our true pleasure to welcome you back under far more relaxing and enjoyable circumstances. On behalf of our entire team, we wish you continued recovery and good health, and we look forward to seeing you again. Warmest regards, Sara Durand Executive assistant

Dear Mr. K., What a pleasure it is to read your thoughtful words. Thank you for taking the time to share such a generous reflection on your experience. At Fairmont Tremblant, our philosophy is rooted in finding solutions and creating seamless, personalized moments for every guest. Knowing that our team consistently demonstrated a “never no” mindset and went above and beyond truly means the world to us. Your recognition of the exquisite service delivered by each colleague you encountered is the highest compliment we could receive. I will be sharing your kind remarks with the entire team, as they will be incredibly proud to know their efforts made such a lasting impression. We very much look forward to welcoming you back for another exceptional and effortless stay. Warmest regards, Sara Durand Executive assistant

Dear Mr. A., Thank you for sharing such a wonderful reflection on your family ski vacation in Mont Tremblant. We are truly delighted to know that your time with us contributed so meaningfully to your getaway. Our privileged location at the heart of Mont Tremblant, combined with our culinary offerings and dedicated team, is designed to create seamless and memorable moments for families. Knowing that our colleagues left such a warm impression is the greatest compliment we could receive. It would be our absolute pleasure to welcome you and your family back to Fairmont Tremblant for another exceptional ski escape. With our warmest regards, Sara Durand Executive assistant