Dear Joanna F., Thank you for choosing Sofitel Kuala Lumpur Damansara for your recent stay and we also thank you for taking the time to share your feedback with us and we are so pleased to read your positive comments. Thank you for highlighting the appreciation for the service provided by the team and acknowledging their levels of service ensuring you had a very comfortable stay I will share your feedback with our team and I know this will motivate us all even further as we strive to provide the best hospitality and service possible. It has been wonderful having you stay with us again and we look forward to the opportunity to welcome you back in the near future for another enjoyable stay at Sofitel Kuala Lumpur Damansara. Sincerely, George Koumendakos General Manager

Dear Hisham R., We very much appreciate your comments regarding your dining experience at Sofitel Kuala Lumpur Damansara and sharing your amazing review. Your kind comments about the facilities and our staff are most appreciated, which I will happily share to all. It gives me great pleasure to be able to personally pass on your words of appreciation to our team members. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and it would be our pleasure to have you return soon. Sincerely, George Koumendakos General Manager

Dear Jolin L., Thank you for choosing Sofitel Kuala Lumpur Damansara for your recent stay and we also thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your stay and liked the room facilities and also found our staff to be friendly and helpful especially Khairul, I will share your feedback with the team and they will be very pleased to hear your kind comments. Thank you for choosing to stay with us once again and we look forward to an opportunity to welcome you back again in the near future for another memorable stay. Sincerely, George Koumendakos General Manager

Dear Kim L., Thank you for taking the time to share with us your kind reviews, we're thrilled to learn that you've had such a memorable time from arrival to departure. It is always a great pleasure to receive such positive feedback and it has been wonderful having you stay with us again and we very much love to have you return soon for another enjoyable stay at the Sofitel Kuala Lumpur Damansara. Sincerely, George Koumendakos General Manager

Dear Rachel T., Thank you for your recent stay and I appreciate you taking the time to share your experience for this visit and I do apologize for all the shortfalls you experienced. I am very sorry to hear about the shortfalls you encountered and understand how this could not meet your expectations on certain levels, we have taken note on your comment regarding the noise from the air conditioning. We do regular checks on each room and try to ensure the air conditioning is smoothly and quietly. We are sorry that you had a less than satisfactory experience this time but we do hope you will be able to consider us once again and I can assure you we will work hard to make sure any future stays would be problem free and meet your expectations. Sincerely, George Koumendakos General Manager

Dear E. Z., Thank you very much for your review and I was delighted to read how much you enjoyed your time with us. It was fantastic to read you've not only enjoyed the warm hospitality from our associates but also the wonderful amenities and breakfast to dinner spread the hotel has to offer. Thank you for taking the time to share with us your kind comments, it's always a delight to learn that our services exceeded your expectations. I'll be sure to inform the team members of your kind words and we're very happy to have you return should there be another opportunity for us to pamper you. Sincerely, George Koumendakos General Manager

Dear karl I. badrul, Thank you for taking the time to share with us your wonderful review, we're thrilled to learn that your staycation with us was not only enjoyable but also memorable. Your comfort and care is our utmost priority hence it's always a delight to see that we have been able to deliver service that's above and beyond what's asked for from our guests. We are happy to know that you enjoyed your stay and really like all the facilities from the arrival to the departure and service provided, we are very encouraged by your rating and rest assured we will continue to strive to provide our service excellence at all times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, George Koumendakos General Manager

Dear Teng Chee N., Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, George Koumendakos General Manager

Dear Mohamed Al Khalifa M., First of all, we thank you for your recent patronage of our hotel and for your constructive comments regarding our services. Please accept our sincere apologies for not meeting your expectations. However, we would like to assure you that all your comments have been looked into and rectified by our team so that there will be no such recurrence in future. We sincerely appreciate your feedback as this will spur us on to improve our services for our guests. I hope that you will accord us another opportunity to prove our services to you again during your next stay with us. Sincerely, George Koumendakos General Manager

Dear Jean Shean L., Thank you for sharing this review with us. We are happy to hear that it was an amazing staycation for you and your family. It is wonderful to read how much you and your family enjoyed the location, our room and the hotel service overall. Thank you again for taking the time to share your review and we look forward to welcoming back again soon. Sincerely, George Koumendakos General Manager

Dear Tang H., Thank you very much for choosing Sofitel Kuala Lumpur Damansara for your preferred stay and we are pleased to hear that you had a very good stay and really liked our service and found our team to be both friendly and helpful. It is very kind of your to personally mention our team members who made your experience a memorable one, your feedback has been shared to them and we are all very much inspired to continuously strive to improve on our hospitality and services. We look forward to an opportunity to welcome you back to Sofitel Kuala Lumpur Damansara once again in the near future. Sincerely, George Koumendakos General Manager

Dear Shin y. T., Thank you for taking the time to share your experience on and we are glad that you generally enjoyed your stay with us. Your experience at check in and check out was indeed too long and my apologies for the delay in this process, I have shared your feedback with the team to the importance of an efficient and warm welcome and rest assured that additional training will be given to our staff so that they will be more detailed oriented in terms of service delivery. Thank you once again for sharing your experience and also your suggestions for improvement, we are looking forward to an opportunity to welcome you back again in the near future. Sincerely, George Koumendakos General Manager

Dear Sarah, Thank you very much for your review and I was delighted to read how much you enjoyed your time with us. It was fantastic to read you've not only enjoyed the warm hospitality from our associates but also the wonderful amenities and breakfast to dinner spread the hotel has to offer. Thank you for taking the time to share with us your kind comments, it's always a delight to learn that our services exceeded your expectations. I'll be sure to inform the team members of your kind words and we're very happy to have you return should there be another opportunity for us to pamper you. Sincerely, George Koumendakos General Manager

Dear Tannker, Good day and warm greetings from Sofitel Kuala Lumpur Damansara. It was indeed a pleasure having you with us recently and we would like to express our sincerest appreciation for your kind patronage. We are pleased to hear that you did generally enjoy a very good stay with us and satisfied with our quality of the room and furnishings, food variety and taste, general hotel facilities and levels of guest service. It is good to hear you loved our swimming pool on level 3 and enjoyed this area to relax and unwind as well as the pool Bar. We appreciate your 5 star ratings, and it is our hope that you will give us the opportunity to welcoming you back in the near future for another enjoyable stay. Sincerely, George Koumendakos General Manager

Dear AirlineCITIZEN 0110, Thank you for your wonderful comments on Trip Advisor and Thank you so much for choosing Sofitel Kuala Lumpur Damansara. I am very happy to hear that you enjoyed our comfortable room, it was a pleasure to have you dining with us and we are always delighted to hear how much the food was enjoyed and that your expectations were met. Thank you so much for your lovely review and feedback on us. We are so thrilled that you love the hotel and especially the staff within it. We look forward to having you back with us and if there is anything I can personally do in the meantime, please do not hesitate in contacting me. Sincerely, George Koumendakos General Manager