Very relaxing stay and staffs are very friendly .

I believed hotel lack of manpower after MCO resumed. changed 3 times room after check in. 1st room aircond problem, 2nd mistake of room haven't clean up. Surrounding shop was closed. the food menu, just normal.

Exorbitant high parking rate for guest staying at rm13/day so called special rate, we stayed few days ago. Wrongly charged parking fee rm34 instead and took a long time at front desk in heated talk to refund. Good luck. Confusing misinformation given by concierge and front desk, not friendly or rather not well trained staff overall. Even if the breakfast is good, this is a cold cold hotel.. Nothing to do outside mall is dead. You gotta have a car to get around.

The aircond in the room couldnt be switch off. Technician need to reset the system 2 times. Its awful and the customer center who recieved the complain doesnt show empathy of the situation, and assuming everything is okay even after i have explain and call multiple times

Good experience and service except for the car parking charges which I had to bear at rm13 per entry. The hotel should provide complimentary parking even if it does not own the carpark. That is for the hotel to arrange with the carpark operator. Having to pay rm13 per entry without being informed before I book my room felt like a rip off.

first time visit to Sofitel KL. I have to say there's slight expectation in terms of welcoming ALL Gold Member (previously Platinum) when I checked in, but not super major (given the recent reopening from locked down). I guessed my room was upgraded, but it was not mentioned when I check-in the reception. My corporate rate includes free breakfast, but it was not mentioned (again) during check-in, and I have to "guess" (or perhaps try my luck) the next morning - even the restaurant was not aware.

We just want a quiet uneventful 1 night weekend (Sat in Sun out), so unexpectedly bad and totally fall below expectation. 1. super expensive parking fee for any accor guest hotel normal parking, rm13 /day?? what happen to rm2 per weekend ? may be the only accorhotel in malaysia charging staying guest parking fee 13? we can hear every guest shocked hearing the parking charges at front desk-no exclusion 2. confusingly bad parking system (new system car plate recognition=no system, incorrect info given from concierge and front desk, upon check out expected front desk to process car plate number before exit but none, i guess they not trained, we even remind front desk to process parking but not done, got charged rm34 at gate, concierge told us 2+2=rm4, front desk told us RM13?? 3. ALL privilege member counter = not functional , platinum accorplus but no use 4. new lounge staff not trained to recognise lounge benefits and cant explain menu for teatime and cocktail time, we had to ask to be served food during cocktail time. menu not available to explain item served, one of us is lactose intolerant, end up we had wasted a good amt food not consume. 5. booked suite but unbecoming, not get the feel of suite in a sofitel room (walking ard in a super thin room slipper, really careful with wet toilet floor on those slippers, Lanvin toiletries) 6. online check in system useless (left a remark upon ALL app booking 3pm shall arrive to collect key, fill in online check in form and drop a note shall arrive before 3pm, got an sms 3.04pm hotel look fwd to our arrival, at check in counter 3.30pm, was told room not ready, waited for call that never came, went to check in counter, told that the key ready was just abt to call us? got to the room at 4.50pm (took a pic of stay safe cleaning sticker on room).. 7. Got a blank envelope for our check out receipt? first time at any hotel for us.

Very good service

Insufficient and inaccurate information on the parking fee which can be exorbitant if not carefully dealt with. Bed and pillow were too soft and uncomfortable.

1. Reservation info was not capture properly. 2. Check in staff doesn't have the info for upgrade room fee and add in breakfast 3. Parking is chargeable 4. Check out counter is very que and only 2 counter was open

The route to DC was a bit confusing as there were construction going on, entering the carpark and finding the hotel's section parking took me some time as well. Fret not, moving on to the room. I love how cozy the room feels and there's a sweet greeting note on the screen. The room is suitable for work or fun stay. I love it that the bathroom is quite spacious and there's a bathtub! Hopefully next time there would be a bath bomb given maybe, as we didn't there's a bathtub we did not prepare sadly. That night we needed extra rooms and we are fortunate that there were rooms available. The check-in process went smoothly as well.

However there are a few things I think it should be better and improved: Check-In and Check-Out: The check-in and check-out was really smooth and was greeted with warm smile and helpful concierge. SOP Implantation: Thumbs-up for the tight SOP checking when we arrived at the hotel. The direction was in place so that everyone will need to be checked before entering the hotel premises. Restaurant and dining: - Ala Carte Dinner: Love the atmosphere and ambience of Kwee Zeen restaurant, the food was delicious and offer a wide variety of food selection, the staff are helpful and friendly as well. Overall it was a good experience. Room: The room was ambience was excellent. Really in love with the bath tub, my kids have a blast time playing bubble bath in the restroom. Love it when they have a separate tub, toilet and shower room. Overall we all love our room. However there are certain area in the rooms seems to be malfunction, some lights in our room can’t be turn off or turn on. The bathroom flooring traps water, so it was kinda dangerous cause the bathtub was placed at the outer side of the bathroom.

Excellent hospitality, Check-in and Check out was smooth. All the staff were friendly, very accommodating and helpful. Rooms are spacious and clean. Wifi connections is only up to 3 devices. Facilities the Gym and Pool are great for adult and kids. Food serve at the Kwee Zeen breakfast and dinner was nice but selection on varieties of food are limited. Did not get to try the French restaurant Nizza as it was not open for dine in during my stay.

I was staying in the property 3d2n. I am accor plus member and surprise been informed the hotel freezed the membership benefits like welcome drink, late check out, in my heart was like what i paided so much for? And i did email and even put remark during my booking about joining booking request but again i have to remind the front desk during check in. The second night of our stay was my birthday, there is no birthday wish or cake from the staff or hotel. Is this a 4 5 star hotel hospitality? Room itself was nice. Good sound proof. We didnt hear any walking or door bang during our stay.

1. I was almost charged wrongly during check-in (Had I not kept the email, it would've gotten messy). 2. Tea selection in room - BOH Tea @ Sofitel Damansara vs TWG @ Sofitel Singapore 3. Nespresso machine was there but there was no capsule. Called front desk and capsule was by request and the housekeeper came with 2 capsules without even asking which one I wanted. 4. Laundry bag - I was stunt to see the laundry bag being a transparent plastic bag the one you use during grocery shopping at the fresh vegetable section. 5. Checked in at 3pm, went out at 4pm and I placed 'Please Service My Room' doorhanger and my room wasn't serviced. During all my stays in Sofitel Singapore, turndown service was GIVEN. 6. No turndown service with cookie & recommended TWG or my preferred flavor like how Sofitel Singapore never fail to do in each and every of my visit. 7. No special 'pandan' cooling drink upon arrival like how Sofitel Singapore would give. 8. No hotel porter to help with bag upon arrival. 9. No stationery (pen, paper etc) or even a complaint letter. 10. Fridge is empty. There's no mini bar 11. No Bluetooth speaker (Bose) like the one in Sofitel Singapore. 12. While I understand during the COVID season, buffet is not available. My family and I were shocked to find the MISSING MENU for KIDS. My booking had 2 Adults and 1 Child (2 year old) but there was NO MENU for KIDS! The server just told us that they'll give us 2 extra sausages. Which is rubbish.