Ibis Tijuana Zona Rio 3 stars

Customer review rating (ALL Rating) 4.4/5 303 reviews

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Gen. Rodolfo Sánchez Blvd, 9170, Zona Urbana Rio, 22010 TIJUANA, Mexico

Description

Hotel extras

  • PET FRIENDLY :¡Hotel que admite mascotas! Se aceptan mascotas de hasta 15 kg

  • FAMILY: Hotel for families! Accommodation for up to 2 adults and 2 children

  • UBICACIÓN: Se encuentra a 15 minutos del Aeropuerto Internacional de Tijuana

  • HANDY CAP: Contamos con habitaciones para handy cap

  • ALIMENTOS: Contamos con restaurante & Bar hasta las 10:00 p.m.

Our accommodation(s)

Hotel location

Ibis Tijuana Zona Rio

Gen. Rodolfo Sánchez Blvd, 9170, Zona Urbana Rio
22010 TIJUANA
Mexico

GPS:32.529363, -117.027936

Telephone
Fax +52 664 512 0600

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN

Discover the colors of Mexican food and its culinary specialties. Promoting the flavors of the cuisine. In a contemporary way enjoy a culinary trip at an attractive price with a quick service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  303 reviews

TripAdvisor Rating  3.8/5  77 reviews

Customer review rating 4.5/5

Eduardo V. Solo - Confirmed reviews ALL

comfortable

Customer review rating 4.0/5

Oksana R. Business - Confirmed reviews ALL

It’s a convenient place to stay if you need to spend one night near the border. The room was clean, and the front desk staff were very nice. The only downside was the breakfast staff — they could be more friendly. It felt like they were watching you as if you were trying to take something, even though breakfast is included in the room rate. I only grabbed a coffee and a few pieces of fruit, and it still felt uncomfortable. Overall, it was a good stay.

Dear Oksana R., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and that your room was to your satisfaction. It is also gratifying to know that our front desk staff made a positive impression. We appreciate your comments about the breakfast experience. Our goal is to provide a welcoming atmosphere for all guests, and we will address your observations with the relevant team. Thank you for bringing this to our attention. We hope to welcome you back in the future for another pleasant stay. Best regards, José Antonio Rangel

Customer review rating 5.0/5

John M. Families - Confirmed reviews ALL

Very nice rooms.

Dear John, Thank you for your positive feedback regarding our customer service and the quality of our rooms. We are delighted to hear that you had an excellent experience during your stay with us. Best regards, José Antonio Rangel

Customer review rating 4.5/5

Rafael C. C. Solo - Confirmed reviews ALL

Great service, good attention, rooms very comfortable.

Dear Rafael, Thank you for your kind words regarding your stay at ibis Tijuana Zona Rio. We are delighted to hear that you appreciated our service, attention, and comfortable rooms. Your feedback is invaluable to us, and we look forward to welcoming you back soon. Best regards, José Antonio Rangel

Customer review rating 0.5/5

Jonathan G. Solo - Confirmed reviews ALL

The room is clean and efficient. but the staff here screw up my laundry. I stayed here total 4 nights 11/26 - 11/30. On 11/28 which was friday I turn in my laundry to one of front desk lady that indicate will be ready next day afternoon (11/29). The next day afternoon I asked the front desk they first confused when ask second time the told me to go back to my room wait for call. This never happend! Not until the next morning at 6 am i rush to front desk a guy receptionist give me a very distant and unhelpful attitude and repeat have me wait until 7 am. i have a bus to ride back USA on 8:15 am so I have limited time but I still wait last guy with limited english call the laundromat and told me need to wait additional 30 minutes for them to do rush deliver, and this was at 7:30 so I have to force to abandon my clothes to come back. -5 star i will give this establishment totally garbage I followed the laundry rule still got screw over. total shit show. The receptionist are either lazy or total jerk

Dear Jonathan G., Thank you for taking the time to share your experience during your recent stay. I sincerely apologize for the inconvenience you encountered regarding your laundry service. It is our aim to provide efficient and courteous service, and I regret that we fell short in this instance. I understand how frustrating it must have been to receive conflicting information and to experience a delay that impacted your travel plans. Your feedback regarding the staff's attitude is also noted, as we strive to ensure that all guests feel valued and supported. I appreciate you bringing this to our attention, as it helps us identify areas for improvement. We value your comments and will work diligently to enhance our service delivery. Thank you once again for your feedback, and I hope you consider giving us another opportunity in the future for a more seamless experience. Best regards, José Antonio Rangel

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Other web-users rate our hotel

  • 398 reviews 8.6/10 Location
  • 586 reviews 4.8/10 Room
  • 587 reviews 8/10 Service
  • 26 reviews 6/10 WiFi
  • 329 reviews 7.1/10 Cleanliness
  • 165 reviews 8.7/10 Breakfast
  • 103 reviews 8.2/10 Food
  • 33 reviews 8.7/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.