Ibis Tijuana Zona Rio

Customer review rating (ALL Rating) 4.4/5 324 reviews

Best price
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Ibis Tijuana Zona Rio - Image 1
Ibis Tijuana Zona Rio - Image 2
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Ibis Tijuana Zona Rio - Image 4
Gen. Rodolfo Sánchez Blvd, 9170, Zona Urbana Rio, 22010 TIJUANA, Mexico

Description

Hotel extras

  • PET FRIENDLY :¡Hotel que admite mascotas! Se aceptan mascotas de hasta 15 kg

  • FAMILY: Hotel for families! Accommodation for up to 2 adults and 2 children

  • UBICACIÓN: Se encuentra a 15 minutos del Aeropuerto Internacional de Tijuana

  • HANDY CAP: Contamos con habitaciones para handy cap

  • ALIMENTOS: Contamos con restaurante & Bar hasta las 10:00 p.m.

Our accommodation(s)

Hotel location

Ibis Tijuana Zona Rio

Gen. Rodolfo Sánchez Blvd, 9170, Zona Urbana Rio
22010 TIJUANA
Mexico

GPS:32.529363, -117.027936

Telephone
Fax +52 664 512 0600

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN

Discover the colors of Mexican food and its culinary specialties. Promoting the flavors of the cuisine. In a contemporary way enjoy a culinary trip at an attractive price with a quick service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  324 reviews

TripAdvisor Rating  3.5/5  70 reviews

Good hotel, good staff

TripAdvisor rating 5.0/5

Brett A TripAdvisor review

Really helpful staff, I had my booking cancelled at a different hotel due to some flight issues. So I sought out another hotel and I wanted a chain hotel so that I knew there wouldn't be any issues arriving late. I found a price on the Accor app much higher than the hotels.com app. So I booked with hotels.com and didn't think about it until I arrived. Upon arriving I saw that what I had booked was for a week from then, the app had populated future dates to show cheaper stays and I hadn't noticed. I tried to change the date and pay the difference, but the app wanted to cancel my stay and charge me the full price. I spoke to the staff on hotels.com and with the front desk clerk. The front desk clerk agreed to waive any cancellation charge and I was allowed to rebook paying the higher price (the correct price) thanks to the front desk clerk. He was really helpful and understanding. The hotel was typical Ibis and it's a style that I like, offers everything I need, wifi worked well, I was able to get a good night's sleep and get to the border crossing the next morning for just 70 pesos in an uber. I'd be happy to stay here again if in Tijuana.

We very much appreciate your comments regarding your stay at the Ibis Tijuana.  It is always a pleasure to receive positive feedback. I will share your comments with our team.  I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Antonio Rangel

Good environment

Customer review rating 4.0/5

Jan Solo - Confirmed reviews ALL

A comfortable hotel in a good area. Cleanliness on top and a nice little room with bathroom. I once was locked out of my room because the battery in my door had run out of power. They gave me another room and it was fixed the following day, but it meant that I did not have access to my things for a night. Beside that it was a pleasant stay…

Dear Jan B., We very much appreciate your comments regarding your stay at the ibis Tijuana Zona Rio. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Antonio Rangel

Extremely satisfied

Customer review rating 5.0/5

Magie C. Business - Confirmed reviews ALL

Excellent customer service! Confortable bed and cleaned room and bathroom. Secure underground parking space! We were very satisfied, we actually are planning our second time stay. Sincerely Alex and Maggie.

Dear guedst, We very much appreciate your comments regarding your stay at the Ibis Tijuana Zona Rio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Antonio Rangel

Bad smell in restroom

Customer review rating 3.5/5

Veronica Families - Confirmed reviews ALL

We noticed a bad smell in the restroom that lingered into the room, it smelled like sewer

Estimada Veronica, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Ibis Tijuana Zona Rio. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. José Antonio Rangel

Good

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Everything was ok

Estimada Martha, Le agradecemos enormemente sus comentarios en relación a su estancia en Ibis Tijuana Zona Rio. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estamos seguros que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. José Antonio Rangel

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Other web-users rate our hotel

  • 345 reviews 9.2/10 Location
  • 585 reviews 4.2/10 Room
  • 584 reviews 8.5/10 Service
  • 17 reviews 8.2/10 WiFi
  • 351 reviews 2.6/10 Comfort
  • 323 reviews 6.9/10 Cleanliness
  • 139 reviews 8/10 Breakfast
  • 108 reviews 7.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.