Ibis Tijuana Zona Rio Hotel 3 stars

Customer review rating 4.1/5 135 reviews

Ibis Tijuana Zona Rio
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+ 14 Services
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Room 1

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Children's age

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Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Business centre
  • Copy/print service available
Information message

Hotel location

Ibis Tijuana Zona Rio

Gen. Rodolfo Sánchez Blvd
9170
Zona Urbana Rio
22010
tijuana
mexico

Tel: +526645120600

Fax: (+52)6645120600

Check-in from 15h00

Check out up to 12h00

  • By plane

    APTO DE TIJUANA At 8km / 4 miles

GPS :32.529363, -117.027936

Our accommodations

A large double bed, WIFI, flat-screen TV and bathroom with shower.

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft

Two double beds, WiFi, flat-screen LED TV and bathroom with shower.

  • Max. number of persons: 4
  • Area: From 21 / 226 sq ft
Rooms

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

Discover the colors of Mexican food and its culinary specialties. Promoting the flavors of the cuisine. In a contemporary way enjoy a culinary trip at an attractive price with a quick service.

Lunch

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Dinner

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BAR

Non contractual photo

An hour of relaxation at the bar: at any time of the day, everyone gathers around the ibis's bar for a moment's rest.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Ibis Tijuana Zona Rio

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

135 reviews

tripadvisor

TripAdvisor Rating 3.5/5

30 reviews

Great location

Customer review rating 4.1/5

Sandra B. Families - 04/04/2020 Confirmed reviews ALL

Everything was fine. Great customer service. The only thing I can say is the room could have been a little more clean.

Easy, fast, clean room

Customer review rating 4.1/5

Anonymous Business - 17/03/2020 Confirmed reviews ALL

Easy to check in, off street parking, important in Tijuana. Breakfast, so so but provided. Will be staying again next week.

Customer review rating 4.1/5

Anonymous Families - 15/03/2020 Confirmed reviews ALL

Horrible Bed. Super uncontrollable, small, hard atleast the hotel could of afforded to put a queen size. Same with your pillows ridiculously flat, no head or neck support, might as well not place any pilows.The shower makes a pool in the bathroom. The room is ridiculously small, and coasterfobic. There is no tissue, hand cream, or hand towel. For what I paid its not worth it. I rate it a 2 star hotel not worth the price. The overall design and what is offered in the room is cheap. Also the hall ways smell bad. I do not recommend this line of hotel.

EXCELENTE!

Customer review rating 4.1/5

Alfonso I. R. Couples - 02/03/2020 Confirmed reviews ALL

EXCELENTE Atencion

Modern hotel in central location

Customer review rating 4.1/5

Mel Friends - 01/03/2020 Confirmed reviews ALL

Enjoyed my stay! It was super convenient close to everything and down the street from two taco stands. Definitely recommend! Can’t wait to go back

Good location

Customer review rating 4.1/5

Alonso G. Business - 01/03/2020 Confirmed reviews ALL

Everything was ok into the time I came back to the hotel and they told me was no more parking space for me

Well located

Customer review rating 4.1/5

Geomara E. Families - 27/02/2020 Confirmed reviews ALL

Love the location; but poor customer service

Dear Geomara e., Thank you for taking the time to tell us about your experience at the Ibis Tijuana Zona Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location and very clean

Customer review rating 4.1/5

Anonymous Families - 25/02/2020 Confirmed reviews ALL

Hotel was located in a great location and everything was very clean! On the down side we caller prior to arrival more than 5 times and not a single call was answered. When arrived and through out or stay there was only two people with great customer service and attitude and that was the house keeper and the older man in the front bar. Front desk and luggage people just never seemed to be having it.

Over all it was very good.

Customer review rating 4.1/5

Rogelio C. Business - 25/02/2020 Confirmed reviews ALL

Everything was great except one issue. I tried using the stairs and the doors cannot open from the outside. This is ridiculous... what if a little kid gets stuck outside? You need to address this issue. Everything else is great.

Dear Rogelio C., Thank you for taking the time to tell us about your experience at the Ibis Tijuana Zona Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The stairs are for evacuation of the building if necessary, for regular traffic we have elevators. For your security a key is required to access the floors, and for the same reason the doors only allow exit from the floors. Regarding your concern, I comment that the staircase has an exit to our emergency doors, we recommend that any infant staying at our hotel be under the supervision of an adult during their stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

accessible and social spot! ibis always comes through

Customer review rating 4.1/5

Leo Solo - 21/02/2020 Confirmed reviews ALL

perfect lobby and bar; social; friendly staff; accessible room

Not what I expected.

Customer review rating 4.1/5

Jacqueline Couples - 18/02/2020 Confirmed reviews ALL

Totally not what I expected room way to small, employees not friendly except for one, parking was horrible, I'm a disable person I have a handy cap to park in disable parking the valet staff told me to give them 10-15 mins to clear the entrance, I waited over an hour it was midnight an it was cold. After waiting so long I went to the front desk to speak with a manager but no one was available then the one employee question me about the disable parking I'm not in a wheelchair yet but I have 3 thorn disk and scoliosis so I walk with difficulty at this point I was upset and disappointed since I have stayed at IBIS HOTELS before and there awesome except for this one time.

Dear Jacqueline A., Thank you for taking the time to tell us about your experience at the Ibis Tijuana Zona Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.1/5

Ed B. Couples - 16/02/2020 Confirmed reviews ALL

It was very good, the room did feel a little bit small, but all considered it was good.

Customer review rating 4.1/5

Arturo Couples - 04/02/2020 Confirmed reviews ALL

it was very nice, i love this hotel

Great location at reasonable prices

Customer review rating 4.1/5

Carlos G. Solo - 03/02/2020 Confirmed reviews ALL

I mostly stay at Ibis Tijuana hotel when I come to town. The hotel is relatively new and location is centrally located for my purposes. The room are clean, comfortable, although a bit spartan. Most of the staff are professional and courteous with very good customer service. Early check in is available most of the time I have visited which is a plus for someone out of town.

Dear Carlos G., We very much appreciate your comments regarding your stay at the Ibis Tijuana Zona Rio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Estancia agradable

Customer review rating 4.1/5

Hugo M. Business - 01/02/2020 Confirmed reviews ALL

excelente

Great stay

Customer review rating 4.1/5

Eno E. Friends - 27/01/2020 Confirmed reviews ALL

It was a good stay. had a good time

good location

Customer review rating 4.1/5

Juan P. Families - 21/01/2020 Confirmed reviews ALL

we booked at this hotel because is said it was pet friendly it is not we were only allowed to stay in one side off lobby and charge an additional price at the hotel it should off been up front when i booked also there is construction right next to hotel big drilling machines finished at 8:00 pm Friday night and started at 6:00am Saturday morning can some one please explain what is pet friendly in Tijuana because is not the same in California no one at the hotel could tell me please if some one can call me my # is 16… thank you

Good Location

Customer review rating 4.1/5

Bernardo M. Couples - 02/01/2020 Confirmed reviews ALL

Nice room, confortable, but not so good service

Customer review rating 4.1/5

Victor Families - 27/12/2019 Confirmed reviews ALL

Staff super nice and great costumer service, great location.

the greeting at soon as you walk in .

Customer review rating 4.1/5

Carlos R. R. J. Friends - 22/12/2019 Confirmed reviews ALL

from the first moment everything great , the cleanness the comfort .

Our most recent 20 reviews

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