ibis Igrejinha

Reserva confirmada via booking há 3 meses foi cancelada pelo hotel em total desacordo com politica da reserva. Ao chegar no hotel para check-in fui informado do cancelamento, sob alegação de que não houve pré-pagamento e isso seria obrigatório pelo IBIS. No entanto, não havia essa exigência na reserva feita, bem como em todas as informações disponíveis, sendo que eu havia informado na véspera da reserva dados dos hóspedes via mensagem enviada e assinada pelo hotel (que, na mesma, confirmava reserva). Alegaram que erro havia sido meu e da plataforma intermediadora, eximindo IBIS de qualquer responsabilidade. Como não havia disponibilidade de quartos conforme reserva e alegaram lotação do hotel, fui, após muita insistência, acomodado em quarto que não estavam disponibilizado, pois tinha problemas e era inferior ao reservado (com cobrança do mesmo valor da reserva via plataforma). Não reconheceram erro, não deram grandes explicações e trataram situação com indevida normalidade, inclusive em contatos posteriores feitos via plataforma para relatar o ocorrido e buscar compensação parcial (o que acabou sendo feito pela plataforma com um bônus de 15% do valor da reserva...). No fim, por parte do estabelecimento, houve total desrespeito ao consumidor e descumprimento das condições acordadas. Pelo que pesquisei posteriormente não trata-se de situação inédita desta rede.

Ibis Igrejinha meets all Accor standards in relation to services and accommodation. The building itself is quite new, well preserved and clean. Rooms are as expected from the Ibis franchise, but decoration is quite creative with a nice TV rack with draws that remits to home. Internet connection was slow, but enough for checking emails, and breakfast was good, with more choices than other Ibis, although it was charged as an extra in my reservation. Location is excellent just inside a street mall, with gas station, stores and restaurants, and on the road to Gramado.

It had been more than a year since we had visited the native land. So we decided to stay in a strategic point near the mountain circuit and Porto Alegre / RS. Great choice at Ibis Igrejinha. Carlos service at reception and Fernanda in housekeeping. Everyone in fact. Well located near the access highway to Gramado and Canela, Nova Petrópolis and São Francisco de Paula. We went to all. The Ibis is in the alles blau a very cozy Mall and enterprise of Grings family that among other things preserves the nature including a Araucária of 500 years in Nova Petrópolis. Nice silence to rest. Good internet signal. Rooms with youthful decor and reception area and landscaping preserving the architecture and local nature. I have been a Le Club customer for years and have stayed at several Ibis in Brazil and Chile with Accor. But this Ibis unit was above average. Breakfast with variety and touch of local cuisine in terms of cakes and pastries. View from our room was to the southeast and to the parking lot. Lots of green area and as the average temperature that week oscillated between 0 and 10 degrees celsius (excellent !!!) we were in the winter Gaucho climate. It had hot chocolate and yummy teas. Check in and check out super fast. In addition to being very close to the hotel, on the highway, you have several choices of factory shoe shops produced in the area. Do not forget you have too a Colonial coffe, Kaffee Haus, at Alles Blau where you will walk very close. Fuel Station nearby, for daily trips. And there is a lake with fish and lots of birds. Anyway the service and venue are worth it. Great value for money. We only stayed 4 days in the area ... but we will be back. Try it.

For those who know the network of Ibis hotels know that it has a standard throughout the world. Of course there are some adaptations depending on the country. Ibis Igrejinha fulfills exactly what the Ibis network intends to do. What surprised me positively here was the quality of the service, great! Congratulations to the staff and the management of this hotel. I know it's only a year old and the facilities are still new and I hope they keep this good. I'll be back soon!I have a note to make, the lighting in the shower area (shower) is poor, needs to be improved.

I was impressed with Ibis Igrejinha. The area is beautiful and the Hotel is brand new. It is hard to see a Hotel where the entire staff are so friendly, from the Receptionist to the Housekeeper and the Buffet Attendant. The rooms are cleaned and beautiful however small. You know they will not be big when booking a room at Ibis. The Breakfast is good and the area right outside the restaurant is the cherry on the cake. If the weather allows, have your breakfast outside. The Hotel is not far from Gramado and the road is beautiful.