Novotel Porto Alegre Tres Figueiras

Had I seen pictures like these would never have booked. Bathroom is dirty and gross with mold, light bulbs missing, mirror falling and rusted, courtains and pillows disgusting. We changed rooms but not a lot better. The hallway carpet has never been vacuumed, terribly dirty, not to mention room service trays left with food uncovered overnight. They had us sign a waiver at check in for safe but the safe was missing in both rooms. Experience was not compatible with any other Novotel we’ve stayed at before.

The reception and room service staff provided good service. However, the experience in the hotel restaurant was poor. We had previously booked a meal at the hotel restaurant and chose to enjoy it after check-in, the restaurant staff did not have this information and did not know how to conduct the service. The service was poor, the main course took a long time, the salad came without sauce, the dessert which was a mousse was frozen and the staff were impolite. In addition, the entire building smelled strongly of frying during the first day and, if I am mistaken, the benefits of my Gold ALL status were not fully available.

Very convenient hotel for somebody who arrives at the airport and have to travel to the West border or to the northern towns out of Porto Alegre. Good breakfast with several options of fruits and breads, The only negative point was that they allow the guests to have online meetings at the dining room during breakfast. I am really not interested to take part at somebody else meeting at the beginning of the day, and neither to have my breakfast time be disturbed by somebody else talking loud at his/her laptop.

Breakfast buffet is okay. Room comfort is below average (noise, blinders, bathroom). Maintenance is very poor (as an example, there was no cold water in the morning during my last stay and hot water was extremely hot, thus preventing from taking a shower). Front desk with just one person to handle both room calls (asking for explanation on the cold water issue) and check-out.

I had a great experience at Novotel because the hotel is very well located in the center of Porto Alegre, the hotel facilities, including the apartment, are very clean and the service of the staff is exemplary!