Novotel Porto Alegre Tres Figueiras

Todos os hotéis em PORTO ALEGRE

Mensagem informativa

Novotel Porto Alegre Tres Figueiras 4 estrelas

Classificação clientes Avis (Classificação ALL) 3.9/5 1.286 comentários

Hotel ALLSAFE. Aprovado

Ver em um mapa

Descrição

Extras do hotel

  • Relaxe na piscina com pool bar, sauna e academia do hotel

  • Traga o seu pet de pequeno porte, mediante taxas.

  • Ampla sala de eventos para até 450 pessoas

  • 18 minutos de carro até o centro histórico de Porto Alegre

  • 12 minutos de carro até o Aeroporto Internacional Salgado Filho

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Novotel Porto Alegre Tres Figueiras

Avenida soledade 575, TRES FIGUEIRAS, Novotel
90470340 PORTO ALEGRE
Brasil

Telefone +55 51 3327-9292

E-mail de contato

  • RODOVIARIA DE PORTO ALEGRE:  Ônibus 432 Parada Lajeado

  • De avião

    AEROP. SALGADO FILHO A 6 km / 3,73 milhas

  • De carro

    BR 116 A 6 km / 3,73 milhas

  • De trem

    RODOVIÁRIA PORTO ALEGRE A 8 km / 4,97 milhas

GPS:-30.032346, -51.178305

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

RESTAURANTE 365

O Novotel Três Figueiras possui um restaurante especializado em culinária internacional, além de pizzas com sabores exclusivos, cervejas artesanais entre outros. Oferece ainda típica Feijoada as sextas-feiras com música ao vivo.

Nossas acomodações

Espaçoso, de design contemporâneo e perfeitamente modulável, o quarto Novotel é um verdadeiro espaço para viver, adaptando-se a todas as exigências.

Room Office - Apartamento sem cama adaptado como escritório

  • Número máximo de pessoas: 2
  • Superfície: A partir de 24 m² / 258 sq ft

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes para
Novotel Porto Alegre Tres Figueiras

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  3.9/5  1.286 comentários

Classificação no TripAdvisor  4.0/5  896 comentários

Average accommodation and poor service

Classificação TripAdvisor 3.0/5

ALDO ANTONIO SE... N Avaliação certificada TripAdvisor

The reception and room service staff provided good service. However, the experience in the hotel restaurant was poor. We had previously booked a meal at the hotel restaurant and chose to enjoy it after check-in, the restaurant staff did not have this information and did not know how to conduct the service. The service was poor, the main course took a long time, the salad came without sauce, the dessert which was a mousse was frozen and the staff were impolite. In addition, the entire building smelled strongly of frying during the first day and, if I am mistaken, the benefits of my Gold ALL status were not fully available.

Poor Overall Maintenance

Classificação TripAdvisor 2.0/5

115fabiano Negócios - Avaliação certificada TripAdvisor

Breakfast buffet is okay. Room comfort is below average (noise, blinders, bathroom). Maintenance is very poor (as an example, there was no cold water in the morning during my last stay and hot water was extremely hot, thus preventing from taking a shower). Front desk with just one person to handle both room calls (asking for explanation on the cold water issue) and check-out.

Dear Mr. Fabiano, First of all I would like to thank you for telling us about your experience at Novotel Porto Alegre Três Figueiras. We are very sorry that we did not live up to your expectations, please let me make my most sincere apologies. Please be advised that this type of situation is not part of the Novotel network service standards, and we have already taken steps to ensure that this type of event does not happen again in our unit. Thanks again for your comments and we look forward to having you with us on your next trip to Porto Alegre. Sincerely, Rosmeri Melchior

My hosting at the Novotel, Três Figueiras, Porto Alegre, Brazil

Classificação TripAdvisor 5.0/5

333wilsone Negócios - Avaliação certificada TripAdvisor

I had a great experience at Novotel because the hotel is very well located in the center of Porto Alegre, the hotel facilities, including the apartment, are very clean and the service of the staff is exemplary!

Good afternoon! Thank you so much for sharing your experience with us. At Novotel Três Figueiras we always aim to provide the best experience for our guests. It is gratifying to receive your recognition. Your satisfaction is the best reward for our employees who work daily to provide you with impeccable service. We look forward to another visit soon! Sincerely, Rosmeri Melchior

Excelente attendance

Classificação TripAdvisor 5.0/5

Q3192KFmichaelb Negócios - Avaliação certificada TripAdvisor

Very nice reception. Ver somatic people. Nice restaurant and room service. Very nice room, clean, silence and space. Very nice location with nice restaurants. Very save area. Very nice attendance by the check-out and very efficient.

Good afternoon! Thank you very much for sharing your experience with us. At Novotel Três Figueiras we always aim to provide the best experience for our guests. It is gratifying to receive your recognition. Your satisfaction is the best reward for our employees who work daily to provide you with an impeccable service. We look forward to a new visit soon! Sincerely, Rosmeri Melchior

Good Place!!!

Classificação TripAdvisor 5.0/5

d0uglasleite Negócios - Avaliação certificada TripAdvisor

The Novotel Porto Alegre Tres Figueiras it's an amazing place! I enjoy the location, rooms quality, food quality. Im my opinion is one of most options that I visited from Accor Hotels. Almost 100% of my visits to Porto Alegre, I stayed in that Hotel.

Dear Mr. Douglas, Thanks for trust our services. We were very happy that you enjoyed your stay with us. Regards, Novotel Três Figueiras Team.

Does not worth the price

Classificação TripAdvisor 2.0/5

gazzoni2017 Negócios - Avaliação certificada TripAdvisor

They did not make up my room, even though I complained at the reception; air conditioning not working; almost impossible to access the internet, narrow band; water flowing to the floor of the bathroom. Surely you can get more for your money, very expensive for the service. Really below the standards of other properties of the Novotel chain.

Dear Mr. "gazzoni2017" Thank you for taking the time to tell us about your experience at the Novotel Três Figueiras. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosmeri Melchior General Manager

Has been my first option when in Porto Alegre for quite some time

Classificação TripAdvisor 4.0/5

cmayr Couples - Avaliação certificada TripAdvisor

I do like this hotel. It has been my first choice for some time. As I always drive into the city I find my way to the hotel quite simple something that is not the case in most major Brazilian cities. Second I know exactly what I will find once I get there - the quality linked to Novotel.

Dear user cmayr, Thanks for your comments and for sharing your opinion with another travellers. Its a pleasure receiving excellent comments as you mentioned in TripAdvisor! The Novotel quality is linked in every hotel form AccorHotels brands. Thanks for your feedback and I hope see you soon in our city, specially in Novotel Porto Alegre Três Figueiras. Best regards, Fernando Kanbara General Manager

bday party

Classificação TripAdvisor 5.0/5

timmyhos Família - Avaliação certificada TripAdvisor

it was a good clean hotel, standard for Novotel. Location was good in a good neighbourhood, a bit isolated from resturants, shopping was close, rooms and resturant in hotel were nice staff were friendly good value for money booking on accor webpage

Dear user timmyhos, Thanks for your feedback and valious information about the hotel and staff services. I will share your comments with my team to know about your impression. I hope see you again in our city and specially in our hotel. Warm regards, Fernando Kanbara General Manager Novotel Porto Alegre Três Figueiras

Not so good

Classificação TripAdvisor 2.0/5

Tchelo9 Negócios - Avaliação certificada TripAdvisor

Many itens in the room that should be fixed and poor service, as curtains (with roles) and bathroom exhausted system. They tried to charge a higher value concern itens that I didn't consume what cause lots to check it out.

Dear Mr Tchelo9, Thanks for your information and feedbacks about Novotel Porto Alegre Três Figueiras. We had already communicate maintenance and had already solved these problems in this room. As mencionated by you, we gonna review with frontdesk team these procedures. We really sorry about this complain and in your next stay everything will be done. best regards, Fernando Kanbara Gerente Geral

Nice hotel, strange service...

Classificação TripAdvisor 4.0/5

LucaCoelho Família - Avaliação certificada TripAdvisor

This is a very nice hotel and it was the second time I stayed at it. The room is ample and capable of comfortably accommodating two adults and two small children (6 and 3 y.o. on a sofa bed). The rooms are clean, modern and the bathroom facilities are good. The strange thing was that, even after having prepaid my stay on Accor's own reservation website, I was informed at the reception that I almost lost my reservation because it was not guaranteed! How can a prepaid room need an extra guarantee? Beats me. So, if you book a prepaid room, make sure you tick whatever is needed to make sure you room is guaranteed until you arrive.

Dear Mr LucaCoelho, Thanks for your feedback e information about Novotel Porto Alegre Três Figueiras. The hotel has all structures to well being of families, charging R$ 0,00 for children until 16 years old. We will check the reservations procedures for situations like that, do not happens again. I Hope this fact do not compromise your confidence in Novotel hotels and we wait see you again in our city, and specially in Novotel Porto Alegre Três Figueiras. Best regards, Fernando Kanbara General Manager Novotel Porto Três Figueiras

Great hotel

Classificação TripAdvisor 4.0/5

Igortrevas Couples - Avaliação certificada TripAdvisor

The hotel is verry good, i just stay for one night but i have the oportunitie to have a diner and it was verry nice. I just have one complain regarding the toels into the hotel, they are not good, looks like cheaper hotels.

Dear user IgorTrevas, I appreciate your valuable feedback on the services and structure of the Novotel Porto Alegre Três Figueiras. Recently we implemented new services for breakfast, especially with a cook to prepare omelets and tapioca in our show kitchen, from Monday to Friday. We've also included the new menu, implemented from June 2015. We are delighted that you have enjoyed your meal and that was according to your expectation. About the towels, we have already placed the purchase and making substitutions gradually, with our team of laundry and housekeeping. We hope to see you soon in our city and especially in our hotel. Best regards, Fernando Kanbara General Manager Novotel Porto Alegre Três Figueiras

Excellent service but the rooms do need attention

Classificação TripAdvisor 3.0/5

Editor2003 Couples - Avaliação certificada TripAdvisor

This hotel is very well placed in the city. The service (particularly from the front desk staff) is excellent and nothing seems to be too much trouble for them. The breakfast is very good indeed. Unfortunately the rooms themselves leave something to be desired - a good overhaul for example might be the answer. In the room that we had, the air conditioning did not produce cold air, the window retainer was broken (an important issue since the room was on the 10th floor and was set up for a family with a young child), the mattress had no protective cover and the sheets were barely large enough to cover the surface of the mattress. This was just one room, of course, we cannot vouch for any of the others. A useful hint for those who like to watch films from their own computer or iPad - the televisions are blocked for AV input, BUT the very helpful maintenance staff will solve this issue for you very rapidly if you ask.

Dear user Editor2003, Thanks for your comments and contributions about the hotel services (breakfast and front desk team) and room issues. It will allow us, to keep the hotel in better conditions. Our maintenance / housekeeping team will check all these items checked for you and will find a solution. We hope see you again in our city, specially in our hotel. Best regards, Fernando Kanbara General Manager Novotel POA Três Figueiras

Feeling Porto Alegre in a glance

Classificação TripAdvisor 4.0/5

Marcomartins2015 Couples - Avaliação certificada TripAdvisor

Novotel Três Figueiras is very well located if you are visiting or making business. It is closer to NB Steak, Iguatemi Shopping, Moinhos de Ventos Park, the famous "Calçada da Fama" street (10 minutes distance by cab) and the main company offices. The hotel has a good benefits/costs relation. The breakfast could be improved with tradition local cakes and croissant alternatives. The parking daily cost for guest is too high (R$ 25/day).

Dear user Marcomartins2015, Thanks for your comments about the experience in Novotel Porto Alegre Três Figueiras. About location, it is really special. The hotel is close of everything and nearby you can find anything (by walk or by cab). We are changing the breakfast standards and the local and traditional food will be included. Checking the information about the parking, it is a price that is comparable in others parking. I hope see you soon in our city, specially in our hotel. Best regards, Fernando Kanbara General Manager Novotel POA Três Figueiras

friendly

Classificação TripAdvisor 5.0/5

MoMaier Família - Avaliação certificada TripAdvisor

The room was available before check in hour, and we could entered! Great surprise! And people is always with smile and happy to help! Taxis are available in the street right in front at hotel, and you can walk and use bus or "lotacao".

Prezada Monica, Primeiramente gostaria de agracecer seus comentários referentes á sua hospedagem no Novotel Porto Alegre Trê Figueiras . É sempre um prazer receber impressões positivas. Estamos sempre em busca da satisfação total de nossos hóspedes, desta forma, tudo que está ao nosso alcance, será feito com todo prazer pelas nossas equipes. Possuímos localização privilegiada com ponto de táxi em frente ao hotel e situada a uma travessa da Avenida Carlos Gomes - fácil acesso a vários pontos turísticos e comerciais da cidade. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente,

Some problems, but overall ok

Classificação TripAdvisor 3.0/5

MarceloS235 Solo travel - Avaliação certificada TripAdvisor

Had some minor problems, didn't even report them at the time to the hotel, but they're noteworthy here. Overall the stay was ok. The bed was a little tougher then i expected and the pillow, too thin; wifi did't work in the room; the shower temperature varied

Boa noite Sr. Marcelo, Primeiramente gostaria de agradecer seus comentários referentes á sua hospedagem no Novotel Porto Alegre Três Figueiras. Procuramos fornecer um serviço de alto nível a cada um de nossos hóspedes, por isso seu feedback é muito importante para nós. Esteja certo de que estaremos trabalhando sobre seus comentários a fim de melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente,

nice and easy access

Classificação TripAdvisor 5.0/5

ccassens Negócios - Avaliação certificada TripAdvisor

Excellent room, perfect breakfast, tastefull restaurant, easy to reach hotel, but few options for dinner around. Nice view if you stay in higher floors, perfect for business trips, offers easy access to internet.

Boa noite, Gostaria de agradecer imensamente seus comentários referentes á sua hospedagem no Novotel Porto Alegre Três Figueiras. É sempre um prazer receber impressões positivas. Estamos sempre em busca da satisfação de nossos hóspedes e é muito gratificante receber comentários como o meu. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente,

Very good place to stay

Classificação TripAdvisor 4.0/5

Sergio1907 Família - Avaliação certificada TripAdvisor

Very well located. Very good rooms. Very good breakfast. Just small details away from being excellent (gym without water for 2 consecutive days, and tv not working at the gym, my reservation wasn't in the hotel records - quickly solved - and poor service at the restaurant on a sunday night). On the other hand, helped promptly to recover a document forgotten in the room safe. No doubts that we would stay there again in a next trip to Porto Alegre.

Prezado Sr. Sergio, Apreciamos imensamente seus comentários referentes á sua hospedagem no Novotel Porto Alegre Trê Figueiras. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços e satisfazer as necessidades de nossos clientes. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente,

Nossas mais recentes avaliações de 20

Em parceria com o TripAdvisor

Nossos outros estabelecimentos nas proximidades

Todos os nossos hotéis em PORTO ALEGRE