Classificação clientes Avis (Classificação ALL) 4.5/5 13.028 comentários
Hotel ALLSAFE. Aprovado
Crianças até 16 anos no quarto dos pais se hospedam gratuitamente
Hotel com piscina em Porto Alegre, além de ser semiolímpica e aquecida
O hotel conta com Concierge para ajudá-lo em suas necessidades
Café da manhã com opções sem glúten e sem lactose
Transporte gratuito para levá-lo ao Aeroporto, basta marcar com a recepção
Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.
Avenida Severo Dullius 2055
90200310 porto alegre
Check-in a partir das 12h00
Check out até as 12h00
Check-in a partir das - Check out até as
O Gourmetbar by Novotel oferece pratos autorais inspirados na cultura regional e clássicos internacionais, a qualquer hora do dia ou noite. Ambiente alegre, descontraído e moderno, ideal para desfrutar de nossas cartas de vinhos e cervejas artesanais.
Número de salas de reuniões: 4
Tamanho máximo: 113 m²
Capacidade máxima: 120 pessoas
Capacidade máxima para banquete: 54 pessoas
Avaliações 100% certificadas de hóspedes que realmente se hospedaram conoscoSaiba mais
Disappointing to say the least
cafeweb Solo travel - 06/10/2020 Avaliação certificada TripAdvisor
I booked a one night stay at the Novotel Porto Alegre airport hotel in a superior double room. Due to a change in my circumstances, I had to cancel my booking. In return, I got a voucher from Accor to make a new booking at the hotel. I then contacted the hotel to book a new date and got confirmation that everything was fine for the new booking date. They even mentioned that the booking was already fully paid. A few days later, I sent an email to the hotel and got the same confirmation. Upon checking in at the hotel, I was asked for my address and phone number. Well, I am Accor Gold member and all my details should have already be in the system. I found this very odd. Also, I was not offered the welcome drink that I usually get for being an Accor Gold member. I was given a room with twin beds when I had booked a double room. I did not ask to change rooms as I would leave very early in the morning. During the night, someone tried to break into my room. I woke up to someone saying "oh, there is someone in this room already". I'm not sure if the person actually managed to get into my room as I was half asleep. Anyways, it took me another half an hour to fall asleep again and I had a super early flight. On checking out, I was told that I was checked in under someone else's name (the other guest had the same first name but different surname). How that happened, I don't know, as I provided my ID card upon checking in. The receptionist asked if I had paid for my stay and I said I was given a voucher to pay for that stay. I forwarded the voucher to the email address provided by the receptionist and left the hotel to catch my flight. A few hours later I got a few emails asking for payment. I think I sent the voucher I got from Accor a few times to the hotel staff. The next day, I finally got confirmation that everything was fine and my stay was paid for. All in all, given that this is a Novotel and that I am an Accor Gold member ( I usually stay at Accor hotels during my business and leisure travels), I feel that the whole experience was a disaster. I will probably reconsider switching to a different hotel brand / loyalty program for my travels next time.
Good option in POA surroundings
Paulo A Business - 09/06/2019 Avaliação certificada TripAdvisor
Good installation, nice staff, excellent breakfast (special note to the Pao do Chefe) and clean room. The transfer to POA is great, fast and cozy. Only disappointment was the cod fish served at dinner, I was expecting salty dried cod fish and the meal as made of a fresh cod fish, not as tasty...
Clean and quite
Klaus P Family - 29/05/2019 Avaliação certificada TripAdvisor
This was my third time at this hotel and most likely not the last one. The room is clean, spacious, and despite being located close to an airport and busy streets, it is very quiet. The food selection for the breakfast is very good, for adults and kids.
LuisSalgueiro Family - 18/10/2018 Avaliação certificada TripAdvisor
The hotel is very beautiful. The reception, restaurant, swimming pool and room was looking new and very clean.Also the employees were very attentive and helped me with all my requests.I did an online check in and requested a baby crib and when I arrived it was there on the room.The food of the restaurant was taste and the breakfast is delicius.
Good location, but terrible services
Daniel H Family - 16/11/2017 Avaliação certificada TripAdvisor
Despite the good location, and past excelent services at Novotel Aeroporto Porto Alegre, at this time the services were terrible. The sink at appartment was clogged (wich was fixed at next day), there was a water leak from the bathroom to the bedroom, which accumulated after each shower (not solved). The mini fridge was not working, leaving all the drinks at room temperature - this issue was not fixed, even after replacing the mini fridge... After all, it was a good location for my purposes, and a short stay. But I´ll better evaluate if I´ll repeat another stay at this hotel.
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