ibis Melbourne Central 3.5 stars

Customer review rating (ALL Rating) 4.4/5 3,065 reviews

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399 Little Lonsdale Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in downtown Melbourne, with free tram available for your convenience.

  • 24-hour reception, and free Wi-Fi available.

  • On-site restaurant and bar as well as an array of dining options available nearby.

  • Affordable and well appointed rooms of varying comfort levels with all the tech you need.

  • Access to 4.5 star guest services from Novotel for luxury on a budget.

Our accommodation(s)

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Hotel location

ibis Melbourne Central

399 Little Lonsdale Street
3000 MELBOURNE
Australia

GPS:-37.81192, 144.96009

Telephone
Fax +61 3 9929 8858

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PRETTY BOY BAR & RESTAURANT

Serving you delicious, classic dishes in the same iconic setting; every dish is hand-picked to ensure you have the best experiences that heightens all the sensations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,065 reviews

TripAdvisor Rating  4.3/5  317 reviews

Customer review rating 4.0/5

Robert M. Couples - Confirmed reviews ALL

We travelled to Melbourne for our anniversary, great surprise to see the lovely fruit platter and bottle of bubbles waiting for us. The room was very clean with lots of amenities, it was also nice and quiet too. The staff were very helpful and friendly.

Dear Robert, Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the clean accommodations, the amenities provided, and the overall comfort of your experience. It is especially rewarding to know that the fruit platter and bottle of bubbles contributed to your anniversary celebration. Our team takes great pride in delivering excellent service, and your kind words will certainly be shared with them. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Customer review rating 0.5/5

Pamela G. Families - Confirmed reviews ALL

Very difficult, no compromises Was sent pages of legal stuff, dont take peoples feelings into consideration

Dear Pamela, Thank you for your feedback. After reviewing the report on the day of your arrival, we understand that you arrived prior to our standard check-in time of 2pm. As the room was not yet ready, our team offered to store your luggage or provide an early check-in upgrade, subject to availability. We’re sorry that this situation was disappointing for you. Our team strives to communicate our policies clearly and to assist guests with care and professionalism at all times. We appreciate you sharing your experience and hope to have the opportunity to welcome you back in the future. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Customer review rating 1.5/5

Dale H. Couples - Confirmed reviews ALL

Staff make promises, but never follow through. After waiting 90 minutes for a pillow, I went to reception to get it myself, only to be told it would be delivered to my room. This seems a typical thing as on my previous stay, I had to ask multiple times to get anything. Staff promise it will be done, and that’s the last you hear. So much time is taken out of your short stay on asking for stuff again and again. The carpets on the hall way are filthy, they look like they need to be torn up. I don’t recommend this hotel at all.

Dear Dale, Thank you for taking the time to share your feedback. We sincerely apologise for the disappointing experience you had during your recent stay at ibis Melbourne Central. We are particularly concerned to learn about the lack of follow-through with your service requests. Waiting such a long time for a basic item and having to repeatedly follow up is unacceptable and not the level of service we aim to provide. Your comments regarding staff communication and accountability have been taken very seriously and will be addressed with the relevant teams. We are also very sorry about the condition of the hallway carpets. This does not reflect our cleanliness standards, and your feedback has been shared with our housekeeping and maintenance teams for immediate review and action. While we are pleased to see that your arrival, check-out, and Wi-Fi experience were positive, we recognise that these do not outweigh the frustrations you encountered during your stay. As a valued ALL Accor Classic member, we regret that we did not meet your expectations on this occasion. Thank you again for bringing these matters to our attention. We truly value honest feedback, as it helps us identify where we must improve. We hope we may have the opportunity to restore your confidence in us in the future. Kind regards, Management Team ibis Melbourne Central

Customer review rating 4.0/5

John C. Families - Confirmed reviews ALL

Hotel was clean, well located & the staff very friendly & helpful. Room was a little small (no room for 2 suitcases) & a poor design with the sink in the room & not in the bathroom? Pretty Boy restaurant very good (& resonable).

Dear John, Thank you for taking the time to share your detailed feedback following your stay at ibis Melbourne Central. We’re pleased to hear that you found the hotel clean, well located, and that our team made a positive impression with their friendly and helpful service. It’s also great to know that you enjoyed your dining experience at Pretty Boy restaurant, and we appreciate your kind words for our restaurant team — we will be sure to share your feedback with them. We also value your comments regarding the room size and layout. While our rooms are designed to maximise functionality within an urban setting, we understand that space and design preferences can vary, and your feedback is appreciated as it helps us better understand our guests’ expectations. Thank you for being a valued ALL Accor Classic member and for recommending both our hotel and the loyalty programme. We hope to have the pleasure of welcoming you and your family back again in the future. Kind regards, Management Team ibis Melbourne Central

Customer review rating 4.0/5

Caleb R. Friends - Confirmed reviews ALL

Room was extremely clean and well maintained by housekeeping through the stay. Reception and concierge staff were all very friendly and enjoyable to deal with.

Dear Caleb, Thank you for taking the time to share such positive feedback following your stay at ibis Melbourne Central. We’re delighted to hear that you found your room extremely clean and well maintained throughout your stay, and that our housekeeping team helped make it feel just as welcoming each time you returned. It’s also wonderful to know that our reception and concierge teams made such a positive impression with their friendly and enjoyable service. We’re pleased that you found the booking process straightforward and appreciated the value offered, and we’re glad our sustainable initiatives, such as reusable amenity bottles, were noticed and well received. Thank you for being a valued ALL Accor Classic member and for recommending both our hotel and the loyalty programme. We truly appreciate your support and look forward to welcoming you back for another great stay in the future. Kind regards, Management Team ibis Melbourne Central

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Other web-users rate our hotel

  • 2,027 reviews 9.6/10 Location
  • 2,365 reviews 6.5/10 Room
  • 1,873 reviews 8.4/10 Service
  • 28 reviews 3.9/10 WiFi
  • 1,218 reviews 4.4/10 Comfort
  • 1,039 reviews 8.3/10 Cleanliness
  • 477 reviews 8.7/10 Breakfast
  • 312 reviews 8.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.