ibis Melbourne Central 4 stars

Customer review rating (ALL Rating) 4.4/5 3,410 reviews

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399 Little Lonsdale Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in downtown Melbourne, with free tram available for your convenience.

  • 24-hour reception, and free Wi-Fi available.

  • On-site restaurant and bar as well as an array of dining options available nearby.

  • Affordable and well appointed rooms of varying comfort levels with all the tech you need.

  • Access to 4.5 star guest services from Novotel for luxury on a budget.

Our accommodation(s)

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Hotel location

ibis Melbourne Central

399 Little Lonsdale Street
3000 MELBOURNE
Australia

GPS:-37.81192, 144.96009

Telephone
Fax +61 3 9929 8858

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PRETTY BOY BAR & RESTAURANT

Serving you delicious, classic dishes in the same iconic setting; every dish is hand-picked to ensure you have the best experiences that heightens all the sensations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,410 reviews

TripAdvisor Rating  4.5/5  298 reviews

Great location, helpful staff

Customer review rating 5.0/5

Shay Friends - Confirmed reviews ALL

I arrived late after delayed flights and staff were quick to help me get into my room. The room was clean, the fridge was quiet, and the bed was comfortable. Upon check out the concierge was friendly and happy to store my luggage.

Dear Shayana C., We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Lot Front Office Manager Ibis Melbourne Central

Well located, clean and modern

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Satisfactory - I appreciate the contact via SMS during my stay to check in with my experience.

Dear Francesco C., Thank you for your feedback and for highlighting the positive aspects of your stay, including our SMS check-in service. We appreciate your suggestions regarding the room layout and the need for a chair, better TV positioning, and attention to the showerhead. Your comments are valuable, and we will look into these matters to improve our guests’ comfort. Regarding the Accor loyalty program, we strive to ensure our members enjoy benefits such as room upgrades and early check-in upon hotel's availability. We apologize if this wasn’t clear during your stay, and we’ll work to better communicate these benefits in the future. We hope to welcome you back soon and provide an even better experience. Best regards, Ifwat Fakhrul Assistant Manager Ibis Melbourne Central

Great location and very tidy

Customer review rating 4.0/5

Scott Couples - Confirmed reviews ALL

Good location close to the city. The hotel was very clean

Dear Scott T., We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ifwat Fakhrul Assistant Manager Ibis Melbourne Central

Great location

Customer review rating 3.5/5

Kim Couples - Confirmed reviews ALL

We stayed for 5 nights and found the housekeeping a little on the poor side.

Dear Kim K., Thank you for your feedback and for staying with us for 5 nights. We’re glad you enjoyed our great location but are truly sorry to hear that the housekeeping service did not meet your expectations. It’s disappointing to learn about the oversight regarding the broken glass, unwashed cups, and lack of coffee and tea replenishment. Rest assured, we will address this with our housekeeping team to ensure such issues do not happen again. We also apologize for the inconvenience you experienced while booking and for any confusion regarding your Accor member benefits, including upgrades through self-check-in. We will work on improving clarity around this process to enhance your experience in the future. Thank you for bringing these matters to our attention. We hope to welcome you back and provide a more seamless and comfortable stay next time. Best regards, Ifwat Fakhrul Assistant Manager Ibis Melbourne Central

Well located

Customer review rating 5.0/5

Natasha T. Couples - Confirmed reviews ALL

Thank you for having us. The staff were amazing and did a lot to make sure my partner had a nice 40th welcome with a towel display and balloons, chocolate and socks. It was very much appreciated.

Dear Natasha T., Thank you for your lovely review! We’re delighted to hear that our team could make your partner’s 40th birthday special with the towel display, balloons, chocolates, and socks. It’s wonderful to know that it was appreciated! While we understand the room felt a bit small, we’re glad it served its purpose for your stay. We hope to welcome you back for another enjoyable visit in the future. Best regards, Ifwat Fakhrul Assistant Manager Ibis Melbourne Central

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Other web-users rate our hotel

  • 2,186 reviews 9.6/10 Location
  • 2,788 reviews 6.8/10 Room
  • 2,258 reviews 8.5/10 Service
  • 54 reviews 7.5/10 WiFi
  • 1,500 reviews 4.8/10 Comfort
  • 1,234 reviews 8.7/10 Cleanliness
  • 650 reviews 8.9/10 Breakfast
  • 404 reviews 8.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.