Guten Tag, Herr Manfred, vielen Dank für Ihre Bewertung. Wir freuen uns sehr, dass Sie unsere zentrale Lage und die Nähe zu den wichtigsten Sehenswürdigkeiten zu schätzen wissen. Gleichzeitig bedauern wir sehr, dass unser Frühstücksangebot nicht Ihren Erwartungen entsprochen hat. Wir nehmen Ihre Anmerkungen ernst und werden sie an das zuständige Team weiterleiten, um die Qualität und Organisation unseres Frühstücksangebots kontinuierlich zu verbessern. Wir hoffen, Sie bei einem nächsten Besuch auch in dieser Hinsicht von unserem Angebot überzeugen zu können. Aleksandra Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)

Good morning, Mr. Per, Thank you for such a detailed review and for appreciating our décor, the dedication of our reception team, and the way we respond to requests. We are delighted that the hotel’s circus theme and the helpfulness of our staff contributed positively to your stay. At the same time, we are very sorry that the breakfast experience had such a significant impact on your final rating. We apologize for the shortages in the selection, the slow pace of restocking items, and the issues regarding the quality of the coffee and scrambled eggs, as well as the temperature of the hot dishes. We also understand that the availability of suitable milk alternatives is important for guests with specific dietary needs. We will pass all these comments on to the breakfast team so they can thoroughly review the service organization and the quality of the products offered. We hope you will give us another chance. We would love for a future stay to be just as successful in terms of service and décor, with the breakfast becoming a highlight as well. Aleksandra Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)

Dzień dobry Panie Adamie, Dziękujemy za pozytywną ocenę oraz uwagi na temat naszej lokalizacji i komfortu. Cieszymy się, że pobyt w ibis Styles Szczecin Stare Miasto spełnił Pana oczekiwania. Z poważaniem, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)

Dear Mr. Gregory, Thank you very much for such a positive review! We are delighted that your business trip stay was comfortable and that our location, as well as the helpfulness and friendliness of our team, met your expectations. We hope you will choose our hotel again for your next business trip to Szczecin. It would be a pleasure to welcome you back! Best regards, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)

Dear Chan s. P. Thank you for sharing your feedback. We are glad that Reception was so helpful for you and left such a good impression. Regarding the breakfast - I will forward your opinion to F&B Manager so he could check what can be improved. Best regards Karolina Mażuchowska

Good morning, Mr. Brian, Thank you so much for your kind words! We are delighted that you appreciated our helpful and friendly staff, cozy rooms, and excellent breakfast. Reviews like these are a huge motivation for our entire team! We hope to earn a full 10/10 on our next visit. 😉 See you again at the ibis Styles Szczecin Stare Miasto! Best regards, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)

Good morning, Mr. Luiz, Thank you for sharing your positive feedback. We're delighted that our location, comfort, and service met your expectations. We'll be happy to share your kind words with our team. We're sorry about the lettuce; we'll pass your feedback on to the staff. We look forward to seeing you again! Sincerely, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)

Dear Mr. Michal, Thank you for sharing your feedback. We're glad you found our hotel on Google Maps. We look forward to your visit in the future. We hope you'll visit our hotel again in the future. We will do our best to make your next stay even more enjoyable and fully deserve the highest rating. Sincerely, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)

Good morning, Mr. Radosław, Thank you very much for your positive review. We are delighted that you liked our modern design and convenient location. We also welcome your comments regarding amenities such as water dispensers and coffee machines. Our goal is to ensure guests' comfort and satisfaction during their stay. We hope you will visit our hotel again in the future. We will make every effort to ensure that your next stay is even more enjoyable and fully deserves the highest rating. Sincerely, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)

Dzień dobry Panie Vitalii, Dziękujemy za podzielenie się swoją pozytywną opinią. Cieszymy się, że nasz hotel spełnił Państwa oczekiwania. Liczymy na Państwa ponowną wizytę. Z poważaniem, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)

Good morning, Ms. Agata, Thank you so much for such a fantastic review! We are delighted that your stay at the ibis Styles Szczecin Stare Miasto was such a positive experience. We are especially pleased to read that you appreciated our decor, excellent location, comfortable rooms, and soundproof windows. But above all, thank you for such kind words about our team - it's reviews like these that make us incredibly satisfied with what we do. We will be delighted to extend our thanks to our colleagues at the reception desk, who welcomed you upon your arrival, and to Wiktoria from Winestone. They will certainly be delighted that their dedication has been noticed and so highly appreciated. We also thank you for your praise of our cuisine - we will pass it on to the Chef. We hope that "not judging a book by its cover" will result in you choosing our circus interiors again on your next visit. See you in Szczecin! Sincerely, Aleksandra, Guest Experience ibis Styles Szczecin Old Town

Good morning, Mr. Zsolt, Thank you for sharing your positive feedback regarding your stay. We are delighted that the room, beds, and breakfast met your expectations. It would be a great pleasure to welcome you back to ibis Styles Szczecin Stare Miasto. Kind regards, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)

Dear Mr. Christian, Thank you very much for your wonderful review and for awarding us the highest score. We are delighted to hear that you had such a great stay with us. A special thank you for recognizing Beata and our entire team. We will be sure to share your kind words with them—they will be thrilled to know they helped make your stay so enjoyable. We also appreciate your suggestion regarding a lobby shop with snacks and your feedback about the WiFi login process. Guest feedback like yours helps us identify opportunities to improve. We hope to have the pleasure of welcoming you back to ibis Styles Szczecin Stare Miasto on your next visit. Kind regards, Marta Zapłatyńska Deputy Manager

God morgon, Per, Tack för att du delar med dig av din positiva feedback. Vi är glada att vår personal och frukosten uppfyllde dina förväntningar. Vi ser fram emot att välkomna dig tillbaka till ibis Styles Szczecin Old Town. Med vänliga hälsningar, Aleksandra, Gästupplevelse ibis Styles Szczecin Old Town

Good morning, Thank you for choosing our hotel again and for sharing your review. We are pleased that you once again appreciated our location in the heart of the Old Town. We are sorry that your stay did not fully meet your expectations this time. Regarding the Winestone restaurant, we would like to kindly clarify that it operates during its regular opening hours: * Monday - Thursday: 2:00 PM-Midnight, * Friday: 2:00 PM-1:00 AM, * Saturday: 12:00 PM-1:00 AM, * Sunday: 12:00 PM-10:00 PM. We would appreciate it if you could let us know what time you attempted to dine. We will be happy to verify this situation, as we determined the restaurant was open during its normal opening hours. We also appreciate your comments regarding breakfast. We're sorry that the atmosphere in the room seemed a bit rushed to you - we'll pass this on to the catering team. Regarding fruit salad, we're deliberately not offering it. Instead, we serve fresh, sliced ​​fruit, allowing each guest to customize their portion to their own preference. Regarding salmon, our breakfasts are prepared according to the standards, while maintaining a wide and diverse selection of products. We also encourage you to try our regional offerings, such as the Szczecin pepperoni (Paprykarz Szczeciński) or the tuna salad, which we regularly offer. Thank you for all your comments. They are valuable feedback and help us continually improve the quality of our services. We hope to have the pleasure of welcoming you back on your next visit. Sincerely, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)

Szanowny Panie Bartoszu, Dziękujemy za Pańską pozytywną opinię. Cieszymy się, że pobyt w ibis Styles Szczecin Stare Miasto spełnił Pańskie oczekiwania. Przykro nam z powodu muszek w restauracji i dziękujemy za zwrócenie uwagi w tej kwestii. Uwaga zostanie przekazana odpowiednim osobom. Mamy nadzieję, że w przyszłości ponownie odwiedzą Państwo nasz hotel. Dołożymy wszelkich starań, aby kolejny pobyt był jeszcze bardziej udany i w pełni zasłużył na najwyższą ocenę. Z poważaniem, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)

Dear Mr. Z., Thank you for taking the time to share your feedback. We are truly sorry that your stay did not meet your expectations. We sincerely apologize for the inconvenience caused by the requests to move your cars. Unfortunately, this was necessary due to scheduled maintenance involving the grease separator, which required access to a specific area of our underground garage. Before contacting you, our reception team made several attempts to reach you, but unfortunately without success. We understand that being asked to move your vehicles late in the evening and early in the morning was frustrating, and we regret that the circumstances and urgency were not explained more clearly at the time. We are also sorry that our breakfast did not meet your expectations. We appreciate your honest comments regarding both the selection and quality of the food. Feedback such as yours is taken seriously and has been shared with our management and kitchen team as we continuously work to improve our breakfast offering. We also regret if the timing of room cleaning was inconvenient. Our housekeeping team aims to service rooms efficiently while respecting our guests' privacy, and we are sorry if this was not your experience. Thank you again for your feedback. We hope you will give us another opportunity in the future to provide you with the level of service you expected. Kind regards, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)

Good morning, Mr. Andreas, Thank you very much for such a positive review! We are very pleased that the comfort of the room, the amenities, the wide selection of breakfast dishes, and the helpful and friendly staff made your stay enjoyable. We are also pleased that you were interested in the history of our hotel and the fact that it was built on the site of the former Orbis Arkona hotel. We also thank you for your understanding regarding the availability of spaces in our garage. Due to limited parking, it is not uncommon for all spaces to be filled at high occupancy. However, we are pleased that you were able to easily find a parking space near the hotel. We also extend special thanks for recognizing our receptionist, Kuba. We will be delighted to pass on your kind words to him – they will undoubtedly be a great motivation for his continued work. We hope to have the pleasure of welcoming you back to the ibis Styles Szczecin Stare Miasto (Old Town) soon. Sincerely, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)

Good morning Mr.Torben, Thank you for sharing your feedback, and above all, for the trust you have placed in us for many years. The fact that you have visited us over 20 times is a great honor for us. We are especially sorry that we did not meet your expectations during your last stay. Cleanliness is a priority for us, so we received your comments with concern. We will forward them to the Housekeeping team and the technical department to verify both the condition of the room and the reported ceiling issue. We hope that this was a one-off incident that does not reflect the standard you have been accustomed to during previous visits. We hope that on the next occasion we will be able to provide you with the same level of comfort you expect from our hotel. Sincerely, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)