ibis Styles Szczecin Stare Miasto (Old Town) 3 stars

Good morning, Thank you for choosing our hotel again and for sharing your review. We are pleased that you once again appreciated our location in the heart of the Old Town. We are sorry that your stay did not fully meet your expectations this time. Regarding the Winestone restaurant, we would like to kindly clarify that it operates during its regular opening hours: * Monday - Thursday: 2:00 PM-Midnight, * Friday: 2:00 PM-1:00 AM, * Saturday: 12:00 PM-1:00 AM, * Sunday: 12:00 PM-10:00 PM. We would appreciate it if you could let us know what time you attempted to dine. We will be happy to verify this situation, as we determined the restaurant was open during its normal opening hours. We also appreciate your comments regarding breakfast. We're sorry that the atmosphere in the room seemed a bit rushed to you - we'll pass this on to the catering team. Regarding fruit salad, we're deliberately not offering it. Instead, we serve fresh, sliced ​​fruit, allowing each guest to customize their portion to their own preference. Regarding salmon, our breakfasts are prepared according to the standards, while maintaining a wide and diverse selection of products. We also encourage you to try our regional offerings, such as the Szczecin pepperoni (Paprykarz Szczeciński) or the tuna salad, which we regularly offer. Thank you for all your comments. They are valuable feedback and help us continually improve the quality of our services. We hope to have the pleasure of welcoming you back on your next visit. Sincerely, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)

Szanowny Panie Bartoszu, Dziękujemy za Pańską pozytywną opinię. Cieszymy się, że pobyt w ibis Styles Szczecin Stare Miasto spełnił Pańskie oczekiwania. Przykro nam z powodu muszek w restauracji i dziękujemy za zwrócenie uwagi w tej kwestii. Uwaga zostanie przekazana odpowiednim osobom. Mamy nadzieję, że w przyszłości ponownie odwiedzą Państwo nasz hotel. Dołożymy wszelkich starań, aby kolejny pobyt był jeszcze bardziej udany i w pełni zasłużył na najwyższą ocenę. Z poważaniem, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)

Dear Mr. Z., Thank you for taking the time to share your feedback. We are truly sorry that your stay did not meet your expectations. We sincerely apologize for the inconvenience caused by the requests to move your cars. Unfortunately, this was necessary due to scheduled maintenance involving the grease separator, which required access to a specific area of our underground garage. Before contacting you, our reception team made several attempts to reach you, but unfortunately without success. We understand that being asked to move your vehicles late in the evening and early in the morning was frustrating, and we regret that the circumstances and urgency were not explained more clearly at the time. We are also sorry that our breakfast did not meet your expectations. We appreciate your honest comments regarding both the selection and quality of the food. Feedback such as yours is taken seriously and has been shared with our management and kitchen team as we continuously work to improve our breakfast offering. We also regret if the timing of room cleaning was inconvenient. Our housekeeping team aims to service rooms efficiently while respecting our guests' privacy, and we are sorry if this was not your experience. Thank you again for your feedback. We hope you will give us another opportunity in the future to provide you with the level of service you expected. Kind regards, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)

Good morning, Mr. Andreas, Thank you very much for such a positive review! We are very pleased that the comfort of the room, the amenities, the wide selection of breakfast dishes, and the helpful and friendly staff made your stay enjoyable. We are also pleased that you were interested in the history of our hotel and the fact that it was built on the site of the former Orbis Arkona hotel. We also thank you for your understanding regarding the availability of spaces in our garage. Due to limited parking, it is not uncommon for all spaces to be filled at high occupancy. However, we are pleased that you were able to easily find a parking space near the hotel. We also extend special thanks for recognizing our receptionist, Kuba. We will be delighted to pass on your kind words to him – they will undoubtedly be a great motivation for his continued work. We hope to have the pleasure of welcoming you back to the ibis Styles Szczecin Stare Miasto (Old Town) soon. Sincerely, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)

Good morning Mr.Torben, Thank you for sharing your feedback, and above all, for the trust you have placed in us for many years. The fact that you have visited us over 20 times is a great honor for us. We are especially sorry that we did not meet your expectations during your last stay. Cleanliness is a priority for us, so we received your comments with concern. We will forward them to the Housekeeping team and the technical department to verify both the condition of the room and the reported ceiling issue. We hope that this was a one-off incident that does not reflect the standard you have been accustomed to during previous visits. We hope that on the next occasion we will be able to provide you with the same level of comfort you expect from our hotel. Sincerely, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)