ibis Styles Szczecin Stare Miasto (Old Town) 3 stars

Dear Mr. Z., Thank you for taking the time to share your feedback. We are truly sorry that your stay did not meet your expectations. We sincerely apologize for the inconvenience caused by the requests to move your cars. Unfortunately, this was necessary due to scheduled maintenance involving the grease separator, which required access to a specific area of our underground garage. Before contacting you, our reception team made several attempts to reach you, but unfortunately without success. We understand that being asked to move your vehicles late in the evening and early in the morning was frustrating, and we regret that the circumstances and urgency were not explained more clearly at the time. We are also sorry that our breakfast did not meet your expectations. We appreciate your honest comments regarding both the selection and quality of the food. Feedback such as yours is taken seriously and has been shared with our management and kitchen team as we continuously work to improve our breakfast offering. We also regret if the timing of room cleaning was inconvenient. Our housekeeping team aims to service rooms efficiently while respecting our guests' privacy, and we are sorry if this was not your experience. Thank you again for your feedback. We hope you will give us another opportunity in the future to provide you with the level of service you expected. Kind regards, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)

Good morning, Mr. Andreas, Thank you very much for such a positive review! We are very pleased that the comfort of the room, the amenities, the wide selection of breakfast dishes, and the helpful and friendly staff made your stay enjoyable. We are also pleased that you were interested in the history of our hotel and the fact that it was built on the site of the former Orbis Arkona hotel. We also thank you for your understanding regarding the availability of spaces in our garage. Due to limited parking, it is not uncommon for all spaces to be filled at high occupancy. However, we are pleased that you were able to easily find a parking space near the hotel. We also extend special thanks for recognizing our receptionist, Kuba. We will be delighted to pass on your kind words to him – they will undoubtedly be a great motivation for his continued work. We hope to have the pleasure of welcoming you back to the ibis Styles Szczecin Stare Miasto (Old Town) soon. Sincerely, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)

Good morning Mr.Torben, Thank you for sharing your feedback, and above all, for the trust you have placed in us for many years. The fact that you have visited us over 20 times is a great honor for us. We are especially sorry that we did not meet your expectations during your last stay. Cleanliness is a priority for us, so we received your comments with concern. We will forward them to the Housekeeping team and the technical department to verify both the condition of the room and the reported ceiling issue. We hope that this was a one-off incident that does not reflect the standard you have been accustomed to during previous visits. We hope that on the next occasion we will be able to provide you with the same level of comfort you expect from our hotel. Sincerely, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)

Good morning, Mr. King, Thank you very much for your positive review. We are pleased that our location and the cleanliness of our rooms met your expectations. We also welcome your suggestions for decorating our common areas. Sincerely, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)

Good morning, We sincerely thank you for your detailed review and kind words regarding the hotel's location, interior design, cleanliness, and comfort of your stay. We are especially pleased to recognize Ania from the Winestone restaurant – we will gladly pass on your thanks to her. Such words are a great motivation for our team. We regret that the restaurant was crowded and noisy during breakfast. We strive to provide a comfortable environment for all guests, so thank you for bringing this matter to our attention; unfortunately, this is what happens when the hotel is fully booked. We are even more sorry for the difficulties you encountered with your Saver rate reservation and the lack of response to your emails. This is not the standard of service we strive for. We apologize for the situation and the resulting inconvenience. We would like to further investigate this matter and explain why your reservations were canceled and why you have not received a response to your emails. We would appreciate it if you could contact the hotel directly with your reservation details, so we can conduct a thorough review. Thank you for sharing your feedback, and we hope to have the opportunity to welcome you again. Sincerely, Aleksandra, Guest Experience ibis Styles Szczecin Stare Miasto (Old Town)