Novotel Szczecin Centrum Hotel 4 stars

ok, yogurt plates missing every morning in the breakfast

Big improvement since last stay in 2019

nice staff. most mornings great Breakfast..

As hotel for a night maybe ok, but otherwise not really: - no fresh breakfast, e.g. fruits canned - staff at breakfast very careless, did not see if someone needs assistance or that there are no cups or spoons anymore - statements of previous guests (to read at the internet) are not considered - the spa area is terrible (old, strong chlorine smell) - the „gym room“ cannot be called so, a dark, old room with 3-4 single items - it is very poor - the bath room is terribly equipped - no shower walls (the complete room is under water even you try to avoid it); the light in that room is definitely nothing for cosmetics; a box with cosmetic tissues is missing... - the hotel is very noise-sensitive: in the room you can hear the elevator or closing doors of other rooms...

Our hotel stay began wonderfully as we were greeted the friendly and English-speaking Andrezej at check-in. He was great and started our trip off on a wonderful note. The room was perfect and super clean, the pool was a great place to relax, and the breakfast was lavish and varied. The staff at the bar were professional and accommodating. We were even granted a late check-out so we could indulge in some room service and watch a soccer game on the room's massive TV.

Business trip

Business trip. Everything was as expected.

We have had the pleasure of staying with the full famillie for 3 winter holidays now. All have lived fully up to our expectations, and we look forward to come back and enjoy you renovated pool etc. Please also consider some more intertainment / games for larger kids, as our grow uo now ;) Only things we can let you know to do better would be from my son as the xbox did not work anymore. See you soon

The hotel is very well located, close to restaurants, malls, and public transit. Front desk personnel is very professional and pleasant. However, the gym is a total write off, dirty, broken, no equipment. The pool is nice though. Rooms are nicely appointed but the cleaning service is horrendous. It least on 6 Feb 3rd floor Room 303 (Management), towels simply thrown on chairs and left there, bed not changed in 5 DAYS! WC floor washed with very dirty and stinking water - absolutely shocking cleaning standards. Total lack of quality control, I felt very uncomfortable.

I like customer services

We were not happy with our experience at the Novotel Szczecin for the following reasons: Very undercooked porridge 3 out of the 5 times I requested it. This gave a real problem as I was undergoing dental treatment at the time. Room bath towels were very thin and very old and needed changing . New bedroom design. Poor mirror location for my female partner. Cleanex tissues no longer supplied. Air conditioning suspect temperature varied quite a bit. See below. Window catch did not seem to work (Rm 247) meant that window was often slightly open when very cold outside. Swimming pool access was so restricted it was only available over lunch and early afternoon. Ate breakfast around 09:00 most days. Fruit, dried and fresh, was very limited at this time. See below. On one of the days, Saturday 24th Jan, I had to breakfast early (08:00) I saw kitchen staff helping themselves to large quantities of hot and cold food from the servery. Surely if they are allowed to do this they should wait until after the guests have finished or take food before it is served up to the guests. I did give them the benefit of the doubt that the food may have been for room service requests however nobody took any food upstairs during the time I was at breakfast. One of your reception staff (Blond lady) appeared to be rude to my female partner who had asked for help to translate from Polish instructions on a medical package. My partner was left feeling that she wished she had not asked your receptionist for help. The rest of your reception staff were very helpful at all times. One member of your serving staff told my partner to move from the bar dining area to the general dining area at breakfast. It could have been handled better. The computer adjacent to the reception area was not working and I had to go to the Isis hotel around the corner who, bye the way, were extremely helpful with my Airline reservation. This also happened on the last occasion I visited the Novotel Centrum, in March 2019. On that occasion I also used the Isis Hotel. The food on the evening menu was not to our taste. To be quite frank it was "odd". We generally love Polish and all other food but freeze dried vegetables! We noticed that the dining area in the evening was virtually empty. Fortunately as I have been coming to Szczecin for 10 years I do know of alternative Restaurants. You may wish to note that the Taxi drivers confirmed that many of the Novotel guests preferred to eat elsewhere. I think that I do not want to stay at the Novotel Szczecin again unless there are improvements in food and service. I have been using Accor group hotels and particularly the Novotel Hotel for over 20 years. I do hope that what I experienced in Szczecin is a one off not to be repeated otherwise I can see myself and my partner seeking other hotel groups when we visit Europe in future.

Window in room couldnt close, enter and exit parking not woring with tickets,

We enjoyed our stay very much, staff at the reception was helpful and friendly, room was excellent and the bed super comfy. The cherry on top was the swimming pool and jacuzzi. Logistically, the hotel is well located - less than 10 minutes walk from the train station and close to all the places you might want to visit in Szczecin. If we come back to the city in the future, we'll make sure to book a room in Novotel again.

In general it was fine. Unfortunately the water supply was interrupted and a fire alarm came. As well I had to change rooms due to water supply issue and I forgot something in the room. Hopefully that will be found in the laundry and I´ll get it back. But overall, clean and nice modern room(s), good food, friendly staff.

Nice hotel and personnel. Used the fitness center nice and clean center - but the machines are very poor quality