Novotel Szczecin Centrum Hotel 4 stars

Lovely hotel near the train station Great food at the restaurant and fantastic breakfast Staff helpful and nice Room clean and new We really enjoyed the stay!!! Thank you so much guys

Good

Hotel staff are amazing, very professional and attentive. Nothing is too much trouble. Always a welcome gift.

Very nice stay. Good breakfast. But unfortunately pool was closed because of renovation and nobody tell us about this before we decide to stay. And that was important because it was typical family stay with kids.

Hotel is well located in the center of Stettin. Some people of the reception have been very nice and helpful others more cold. I booked long time in advance a 10 night trip a Suite for 2 adults and 2 children. We have chosen this hotel because of the NOVOTEL standard - the swimming pool / gym and wellness area. The whole section was closed because of renovation. I am really unhappy of this fact. Accor can built new hotels in 1 year but it is impossible to do a pool renovation in 1 year??? I asked for any kind of compensation in advance but did not get a reply on mail. Honestly I would have chosen another hotel because of the wellness equipment - as this was my main point. So we had to live without Pool for our 11 day holiday in Stettin. When we arrived the room was not finished yet (but beds were made quickly when we asked for that). Another point that is unacceptable for me is the sofa bed for the children. It was not 1,6m, not 1,4m but something between 1,10 m wide. It is impossible for 2 girls to sleep there in an age of 10 to 14. This really was a pain. When I asked how this is possible - i have been told theese are the only sofas we have. You can imagine that my daughters now hate me for this bed - they had to sleep in for 10 nights... The first days room cleaning only was on special demand and had to be ordered 1 day in advance. As this is a service that belongs to the room - i know from the past that you get points or a drink when you don't use room cleaning. But none... I will not miss to mention some positive points too: The room/ suite was big and new renovated and included an air condition. Hotel itself was clean and is located great. Quality of breakfast was between good and ok. Most of the staff is cleaning the table quickly. (But please don't burn the Croissants! - it was horrible some days!). Fresh Grapefruit, Orange and Ananas was really great. The welcome drink was very good offered by very friendly employees. As i said there were some very friendly women working on the reception desk in the morning. The parking house is good. Overall I am not satisfied because of the missing pool and missing wellness as well as the the mini bed for my children. I maybe would come back for a business trip but not for a family trip.

Big room, good breakfast, helpful stuff, entry to garage a bit too narrow what increased blood pressure every time we went into garage.

Very good staff and service. The rooms are clean and pleasent - the TV programs are a bit of a challange, but I wasn´t at the hotel to watch TV.

Staff are very friendly and helpful. Great location with easy access to everything in town.

Dear, I mostly value and appreciate Accors accomodation. That was not the case during my last two trips, Poznan and Sczeczin. Both were on weekend days, despite a far from fully booked hotel rooms were given on street side. In Sczeczin it concerns room 348, where you here literally every movement on the very loud public street below. Above that, I got a standard room but prebooked a family room to have a bit more space. That latter appeared not to be available. More attention to service should be given and frankly, the poor sound insulation in both hotels will keep me from visiting them again.

not a very pleasant hotel the man on the reception was ignorant, the rooms were not cleaned even when you ask by putting the sign on the door

I been coming to novotel in Szczecin for 12 years and i have been Happy about this but this year all was change. We came to the hotel after driving 9 hours and just want to swim but the pool was close and have been for 18 months, dont know why we dont get a note about this course this was something my chillden was looking forward to. In-sted i have to buy access to Radissons swimmingpool, not ok. Then the breakfest was nothing like it was before, i dont know if is becurse guest from another 2 star hotel is also having breakfest there, but for a 4 star is was not good. So until this is fixed i Think this is a 2 star hotel and the prices could be like this, and atleast teel guest before the come that there is no pool and buffet are not what is was, the new rooms was very fine.

Fortunately my big guy will never potty inappropriately, but that is certainly not true of most pets. The breakfast was a joke. Too many guests trying to be served by rude, nasty faced, employees. Guests could not touch any of the food products, which were doled out in tiny amounts by the staff, and Guests were not allowed to see what was available in the steam trays. The service was described by the manager on staff as requires by Covid, which everyone agrees with, but the coffee and juice machines were touched by everyone standing in line.

The room was not really clean, the room was partially damaged. Feedback on cleanliness has often been given in the past, never a reaction from the hotel yet not seems to take this feedback. What made me particularly disappointed, that here as a guest of the once every month there will be nocturnal welcome. As at the last stay no welcome at the front desk.

Stayed at Novotel for a couple of days. The hotel itself is as advertised, spacious rooms, clean etc. What really stood out was the friendly stuff: always helpful, giving great recommendations and trying their best to feel welcome in Szczechin. Great!

very soft not comfortable mattresses in room 332 but I changed room to 449 ( lower level of quality) and had good night sleep due to good bed. Very nice personnel working in the hotel on every position room 332 very noisy from the street