Dear Mr Andreas, We are grateful, that your last stay meet your expectations. We try to do our best to make stay of our guest more comfortable and we're happy it was like that during your last visit. For all good words we want to thank you and promise to keep high level of quality our services. We will looking forward for your future coming, we believe it will be very shortly. All the best and many greetings from all team members of Novotel Szczecin Centrum, Kacper Kulhawik, Guest Experience Manager.

Dear Alexandra, We're truly apologize for any inconvenience during your stay and have a problem with sleep. We can assure you, we had much calmer rooms in our hotel and even good location and main city streets in the neighbor can be more tolerable. We promise you to keep for you one of that room, if you'll visit us again, only asked about it during check-in. We wants to offer much more and receive more positive score, so we believe you'll have much better experience with us next visits. Best regards, Kacper Kulhawik, Guest Experience Manager.

Dear Stephen, Thank you so much for your wonderful opinion and every good words you share with us. Your score about us is amazing and we want to send to you many greetings from all Novotel Szczecin Centrum Team. We can't wait for your next visit, so if you planned next journey to Szczecin don't forget about us. Best regards and all the best, Kacper Kulhawik, Guest Experience Manager.

Dear Mr Bora, We apologize for all inconvenience during the stay. We want to inform, that we made room services on request, but it turns when we read your opinion, that you didn't know that and don't have any information from Front Desk. Is it right? We are sorry and promise you to give you special offer if you decided for next reservations in our hotel. Please contact with us on this e-mail address. Best regards and hopefully see you again, Kacper Kulhawik, Guest Experience Manager.

Dear Mateusz, We are sorry about your bad feelings of your stay, but we regret, that your main point of view is receiving a loyalty points. It's a process and point should be automatic transfer on your account during 2 weeks after the visit. We checked is it everything fine and you should already receive your points. If there will be still a problem please contact with us on that e-mail address. We believe you'll find more positive things next visits and we invite you to make new reservations in the future. Best regards, Kacper Kulhawik, Guest Experience Manager.

Dear Guest, Thank you for sharing with us your mind and leave your comment after the stay. We can only answer for your experience in Szczecin and we promise to check the problem with the windows. We can firmly state, that we have all the time very high frequency and sometimes it's very difficult to wish all request from our guests. However we promise you the most quite room, if you'll decide to visit us again. Best regards,

We are really disappointed about very low score from your side and so disappointed of your words about our facility. Pool is closed since long time for several reasons and until further notice and you can read it in all booking channel and receive that kind of information if you'll contact direct with us. If you'll planned next trip to Szczecin you can call to us and receive alll details you needs about the stay. We don't change a bit in other case, but if you think different we need to accept it. Hopefully next stay will meet your expectations more, than last time. Best regards,