Novotel Szczecin Centrum Hotel 4 stars

I like customer services

We were not happy with our experience at the Novotel Szczecin for the following reasons: Very undercooked porridge 3 out of the 5 times I requested it. This gave a real problem as I was undergoing dental treatment at the time. Room bath towels were very thin and very old and needed changing . New bedroom design. Poor mirror location for my female partner. Cleanex tissues no longer supplied. Air conditioning suspect temperature varied quite a bit. See below. Window catch did not seem to work (Rm 247) meant that window was often slightly open when very cold outside. Swimming pool access was so restricted it was only available over lunch and early afternoon. Ate breakfast around 09:00 most days. Fruit, dried and fresh, was very limited at this time. See below. On one of the days, Saturday 24th Jan, I had to breakfast early (08:00) I saw kitchen staff helping themselves to large quantities of hot and cold food from the servery. Surely if they are allowed to do this they should wait until after the guests have finished or take food before it is served up to the guests. I did give them the benefit of the doubt that the food may have been for room service requests however nobody took any food upstairs during the time I was at breakfast. One of your reception staff (Blond lady) appeared to be rude to my female partner who had asked for help to translate from Polish instructions on a medical package. My partner was left feeling that she wished she had not asked your receptionist for help. The rest of your reception staff were very helpful at all times. One member of your serving staff told my partner to move from the bar dining area to the general dining area at breakfast. It could have been handled better. The computer adjacent to the reception area was not working and I had to go to the Isis hotel around the corner who, bye the way, were extremely helpful with my Airline reservation. This also happened on the last occasion I visited the Novotel Centrum, in March 2019. On that occasion I also used the Isis Hotel. The food on the evening menu was not to our taste. To be quite frank it was "odd". We generally love Polish and all other food but freeze dried vegetables! We noticed that the dining area in the evening was virtually empty. Fortunately as I have been coming to Szczecin for 10 years I do know of alternative Restaurants. You may wish to note that the Taxi drivers confirmed that many of the Novotel guests preferred to eat elsewhere. I think that I do not want to stay at the Novotel Szczecin again unless there are improvements in food and service. I have been using Accor group hotels and particularly the Novotel Hotel for over 20 years. I do hope that what I experienced in Szczecin is a one off not to be repeated otherwise I can see myself and my partner seeking other hotel groups when we visit Europe in future.

Window in room couldnt close, enter and exit parking not woring with tickets,

We enjoyed our stay very much, staff at the reception was helpful and friendly, room was excellent and the bed super comfy. The cherry on top was the swimming pool and jacuzzi. Logistically, the hotel is well located - less than 10 minutes walk from the train station and close to all the places you might want to visit in Szczecin. If we come back to the city in the future, we'll make sure to book a room in Novotel again.

In general it was fine. Unfortunately the water supply was interrupted and a fire alarm came. As well I had to change rooms due to water supply issue and I forgot something in the room. Hopefully that will be found in the laundry and I´ll get it back. But overall, clean and nice modern room(s), good food, friendly staff.

Nice hotel and personnel. Used the fitness center nice and clean center - but the machines are very poor quality

Extremely frustrating, whilst the reception desk spoke good English, unfortunately your restaurant staff didn’t and were openly rude. I have a dairy allergy which I explained and this was ignored, I ordered a burger for lunch with NO cheese. I spent an age explaining and then was served it WITH cheese! I sent it back, only for the waiter to come back and INSIST I eat it with cheese. Total disregard for allergies and she was rude with it. Poland or rather the NovoHotel need to get with modern times and respect food allergies. Disgraceful

In general again a nice stay. But it is a pity that beer are that much more expensive than every where elsei n Stettin. We are not even offered some free peunuts to follow the drinks/beers.

I had a bad start for the week, i fell down some stairs and hurt my back. But at Novotel there is a hot tub and a sauna, that helped me relieving my pain. The staff is always nice and the breakfast is perfect.

Only one thing was bad Some of the dishes on the menucard were not availible

Every think was great. Room. Restaurent. Breakfast. Parking. Reception. All was great. Only bad thing is noise from street.

Super location with underground parking and elevators to room. Dining was excellent.

Lage - Support - Preis = sehr gut.

I was not happy with the level of customer service which bordered on being rude. I stay at Novotel a lot along with my colleagues and in general i like the chain of hotels. I will not stay at this one again.

The room was not really clean, the room was partially damaged. Feedback on cleanliness has often been given in the past, never a reaction from the hotel yet not seems to take this feedback. What made me particularly disappointed, that here as a guest of the once every month there will be nocturnal welcome. As at the last stay no welcome at the front desk.