Mercure Vienna First

Customer review rating (ALL Rating) 4.6/5 1,044 reviews

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Desider Friedmann Platz 2, 1010 VIENNA, Austria

Description

Hotel extras

  • EXCELLENT LOCATION: pedestrian zone in the historic city center

  • Charming city hotel in a distinctive Viennese style

  • Vienna 1st bistro: bar and restaurant

  • Awarded the Austrian Ecolabel

Our accommodation(s)

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Hotel location

Mercure Vienna First

Desider Friedmann Platz 2
1010 VIENNA
Austria

GPS:48.211414, 16.374053

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

VIENNA 1ST

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,044 reviews

TripAdvisor Rating  4.4/5  808 reviews

Certificate of excellence 2025

BEWARE- THEY MAY CANCEL YOUR RESERVATION FOR NO REASON TO MAKE MORE MONEY. DO NOT BOOK

TripAdvisor rating 1.0/5

Rodrigo V TripAdvisor review

We booked a room with this hotel on Expedia for 3 nights, including New Years Eve 2025, because of the proximity to our NYE event, on November 1st 2025. On December 19th 2025, 50 days later, they canceled the reservation and kicked us out, offering a room at the Novotel, in their words, an "upgrade" when the rooms look worse and the hotel is farther away and difficult to walk to. Their excuse was " due to overwhelming demand" they had to move us , when we actually booked this hotel 50 days before. This is completely unacceptable. We are unable to find a hotel of the same caliber and of similar price close to the event, and everyone knows it is impossible to get an uber for NYE. The most likely reason they are doing this is to capitalize on high rates for NYE closer to downtown Vienna. BEWARE. Expedia tried calling them, and they simply do not pick up the phone. What a clown show. Expedia found us an apart hotel which we are taking. Do not book in this place. They do not honor reservations at all and treated us with disrespect and almost ruined our evening. If it weren't for Expedia, we would be in trouble. We hope expedia removes this company from their site. I am attaching the email with the message they sent us as proof. They tried to offer us money, but it is not about the money, it is about a man taking care of his lady and making sure she is not walking in the cold with uncomfortable shoes after a NYE event for 30 min in possibly frozen sidewalks. They did not understand this, and we could make no progress with their customer service via email.

Dear Mercure-Guest, we deeply apologize for what happened, please understand that our colleagues from the reservation department are doing their best in order to accommodate each and every guest (unfortunately, overbooking situations can happen). Please rest also assured that we do not treat our guests with disrespect, we offer on the other hand cooperation and assistance. We are deeply sorry and we thank you for your patience. Warm regards from Vienna, Salvatore - Front Desk

A short Vienna visit

TripAdvisor rating 4.0/5

Craig S TripAdvisor review

Cosy room, nice and central to churches, plazas, shopping, restaurants and Christmas markets and an enjoyable breakfast where we were well looked after by Magda!

Dear Mercure-Guest, we thank you kindly for the nice and constructive feedback about your stay. Thank you for sharing your experience, we are looking forward to your next visit! Warm regards from Vienna, Salvatore - Front Desk

Good Stay but do not book a room with lift nearby

TripAdvisor rating 3.0/5

maurizio m TripAdvisor review

Stayed recently at the Mercure Vienna. The room was comfortable and spacious and very clean. being so central, it has become my preferred choice when I visit Vienna. Reception staff were great; very helpful and friendly. All room amenities were excellent. The only issue I faced was the room was adjacent to the lift and I did not have a good night sleep. In future, I will make sure this does not happen.

Dear Mercure-Guest, we thank you kindly for the nice and constructive feedback about your stay. Thank you for sharing your experience, we are looking forward to your next visit! Warm regards from Vienna, Salvatore - Front Desk

Customer review rating 4.0/5

Deane B. Couples - Confirmed reviews ALL

Very nice. Bedding was great

Dear Deane, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Richard Front Office

We will come back.

TripAdvisor rating 5.0/5

Timo P TripAdvisor review

Everything was great, friendly staff and great location very close to the city centre but not too busy neighbourhood so the night sleeps were restfull.

Dear Mercure-Guest, we thank you kindly for the wonderful feedback about your stay. Thank you for sharing your experience, we are looking forward to your next visit! Warm regards from Vienna, Salvatore - Front Desk

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Other web-users rate our hotel

  • 729 reviews 9.7/10 Location
  • 678 reviews 7.3/10 Room
  • 717 reviews 9.5/10 Service
  • 8 reviews 9.5/10 WiFi
  • 377 reviews 8.7/10 Breakfast
  • 358 reviews 5.3/10 Comfort
  • 272 reviews 8.6/10 Cleanliness
  • 109 reviews 4.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.