Grand Mercure Jakarta Kemayoran 5 stars

Customer review rating (ALL Rating) 4.4/5 7,202 reviews

ALLSAFE approved hotel

Information message

Grand Mercure Jakarta Kemayoran
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+ 24 Services

Hotel extras

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Free shuttle service to JIEXPO Kemayoran with schedule applied

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6
Superblok Mega Kemayoran
Kota Baru Bandar Kemayoran
10610 jakarta
indonesia

Fax: (+62)2122602222

Check-in from 14h00

Check out up to 12h00

  • U27:  KOTA

  • By plane

    SOEKARNO HATTA At 25km / 15 miles - Shuttle paying

  • By car

    KEMAYORAN TOL GATE At 5km / 8 miles

  • By train

    GAMBIR At 4km / 2 miles

GPS:-6.1536, 106.849698

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

CATAPPA RESTAURANT

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Our accommodation(s)

Each room features a 42" LED TV with cable TV channels, multimedia connector, mini bar, hairdryer, sofa, safe deposit box and WIFI Internet connection.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 1,368

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Grand Mercure Jakarta Kemayoran

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,202 reviews

TripAdvisor Rating 5.0/5

3,228 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Stay for quarantine

Customer review rating 2.0/5

Anonymous Solo - 09/01/2022 Confirmed reviews ALL

Stayed for 7 days for quarantine after traveling from Europe. Have been tested negative twice. The good thing is, the hotel followed strictly the government regulations. When arriving at airport, got picked up from hotel, had to enter the hotel through separate entrance at basement. No physical outside contacts were possible during the 7 days stay. That was good. The negative thing was, the quality of food was really bad. The worst thing is during check out. I got all my clearance documents, and have been told to be able to leave at 8.00am. Due to regulations, the lifts were blocked to leave the hotel floor by myself, and I was waiting 1 hour 15 minutes until someone came to open the lift for me. I called 5 times lobby and been told:”please wait a moment”. I asked to extend the phone call to let me talk to the manager, the manager picked up the call and pushed the call away. Overall: very disappointed about the poor management of their people, about such ignorant management. Would not recommend to do quarantine in that hotel.

Bad food

Customer review rating 1.5/5

Peerapat Business - 09/01/2022 Confirmed reviews ALL

Food really bad. Not fresh, small portion, bad taste, bad menu. Try to push customer order more qith very expensive price. Not worth

Good place

Customer review rating 4.0/5

Sandhimaria S. Friends - 08/01/2022 Confirmed reviews ALL

Nice place to staycation

excellent

Customer review rating 4.5/5

Anonymous Solo - 05/01/2022 Confirmed reviews ALL

overall is good

Very bad service from the room service

Customer review rating 3.0/5

Sisy Families - 04/01/2022 Confirmed reviews ALL

Not picking the phone at all. Tried so many times for the entire 3 days spent there. Had went down to the reception myself to ask for an ice bucket, said okay but none delivered to the room until the next day. Just delete the room service part on the phone if you plan not to do it at all.

Excellent service

Customer review rating 4.5/5

Anthony H. Business - 04/01/2022 Confirmed reviews ALL

Excellent service

Customer review rating 5.0/5

Anonymous Solo - 03/01/2022 Confirmed reviews ALL

Room are excellend , food carantine is ok

Good stay , good service

Customer review rating 4.0/5

Yenny H. Families - 03/01/2022 Confirmed reviews ALL

Pelayanan ramah, House keeping sigap

Dear Yenny H., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

good stay good vacation

Customer review rating 5.0/5

Dwi J. Families - 03/01/2022 Confirmed reviews ALL

momen tabun baru menginap disini tdk kekurangan minum, the best ever good vacation

Good stay

Customer review rating 5.0/5

Supriyanto H. Solo - 03/01/2022 Confirmed reviews ALL

Good place , good service, freindly staff especialy to young talented mr fandi and imron

Dear Supriyannto h., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Excellent

Customer review rating 5.0/5

S. Business - 02/01/2022 Confirmed reviews ALL

Room service was very good

Dear S. Sunija, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager
Customer review rating 5.0/5

Burhan K. Solo - 02/01/2022 Confirmed reviews ALL

All hotel staff were very friendly and helpfull but the food little bit boring with the menu.

Dear Burhan K. W., Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lalu Aswadi Jaya General Manager

Exellent

Customer review rating 5.0/5

I W. S. Business - 02/01/2022 Confirmed reviews ALL

Service, food, room and staf above and beyond

Dear I Wayan S., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Need more information

Customer review rating 2.5/5

Asep B. Solo - 31/12/2021 Confirmed reviews ALL

I was stucked in 20 floor. Elevator was locked. about 30 minute in floor 21 because no body responds my call.thank you

Dear Asep Maman b., Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lalu Aswadi Jaya General Manager

Good stay

Customer review rating 4.0/5

Ellen Business - 31/12/2021 Confirmed reviews ALL

The staff were very friendly, food was good. I got to try different kind of cousine every meal. Though some areas can be inproved, such as time of service. I can take up to an hour just to reheat my meal.

Dear Ellen A., Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lalu Aswadi Jaya General Manager

Fun

Customer review rating 5.0/5

Muhammad C. Solo - 30/12/2021 Confirmed reviews ALL

All good

Dear Muhammad c., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Wonderful

Customer review rating 5.0/5

I W. S. Solo - 30/12/2021 Confirmed reviews ALL

Nice room, friendly staff always willing to serve

Dear I Wayan S., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Horrible Experience @ Grand Mercure Kemayoran !

TripAdvisor rating 1.0/5

phd630 Business - 21/10/2021 TripAdvisor review

The Quarantine organization was an absolute drama in this hotel. Service below 0. Calls to Reception Operator, Room Service, Concierge systematically remained unanswered. The food quality was at "pet food level". Unworthy the Accor group.

Dear phd630, Greetings from Grand Mercure Jakarta Kemayoran. Thank you for sharing your experience with us. I am concerned and deeply apologetic to learn that you have to experience a situation which is below our standard of service. We have taken notes on the concerns raised regarding the service of our staff and personally addressed this issue to related departments to assess and ensure if the standards are imposed and implemented accordingly mainly related to service in our Hotel. Moreover, we always treat costumer’s feedback as one a way to improve our facilities and service level. Once again thank you very much for your time to let us know your feedback. Hopefully Grand Mercure Jakarta Kemayoran will still become your preferred option of your accommodation in Jakarta. Warm Regards, Lalu Aswadi Jaya General Manager

Excellent Quarantine Hotel

TripAdvisor rating 5.0/5

therrychai Business - 19/10/2021 TripAdvisor review

Booked for 8 Days Quarantine Stay. Room overall condition are within expectation, only problem I face is the Signal Cable connected to the TV set. Cable was damaged and cable TV signal was weak. Considering this is Quarantine stay, I decided not to call the hotel to rectify this problem but perhaps thorough check should be carried out before guest check in. On the 2nd day after check in, I requested extra drinking water, toiletry and other daily need for the entire stay. Thanks for the arrangement and everything was delivered satisfactory. The hotel provides 3 selection for daily meals, Asian, Western & Indonesian, which is good for guest who likes to have diversification. Foods quality overall are good and decent. I only have suggestion so that food can be delivered ON TIME as there are few late meals during the first few days of my stay. After communicate to hotel staffs Andinni, Bintang & duty manager Dono, things improved. Overall, all the hotel staffs I met are helpful, courteous. Pls continue your good work. I want to specially thanks Ms Andinni for helping me sort out most of the problem during my stay.

Dear Teckleechai, Greetings from Grand Mercure Jakarta Kemayoran. We are very pleased to read that you had such a great experience with us. We are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Jakarta . Thank you for spending your precious time to share your recent experience with us. Sincerely Lalu Aswadi Jaya General Manager

The friendliest staff.

TripAdvisor rating 5.0/5

valyumi 15/08/2021 TripAdvisor review

Another pleasant stay (4th time) at this hotel, which has the friendliest staff, in particular Pak Indra. Spent 8 days of my quarantine here and another 8 days after the quarantine. The upgraded room was superb. Will definitely come back. Thank you!

Dear Valyumi, We would like to start by thanking you for visiting with us at Grand Mercure Jakarta Kemayoran. We really appreciate you for taking the valuable time to share your experience during your stay with us. We are happy to receive your compliments on us. your goal is the best reward for our staff to strive for the best quality of service. I will share your comments with all staff especially Mr Indra. I am sure that this feedback will be an encouragement to them and all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you on your next visit. Warm Regards, Lalu Aswadi Jaya General manager

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