Grand Mercure Jakarta Kemayoran 5 stars

Customer review rating (ALL Rating) 4.9/5 2,006 reviews

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Jl H Benyamin Sueb Kav B6, Superblok Mega Kemayoran, Kota Baru Bandar Kemayoran, 10610 JAKARTA, Indonesia

Description

Hotel extras

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

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Hotel location

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6, Superblok Mega Kemayoran, Kota Baru Bandar Kemayoran
10610 JAKARTA
Indonesia

GPS:-6.1536, 106.849698

Telephone
Fax +62 21 22602222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CATAPPA RESTAURANT

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  2,006 reviews

TripAdvisor Rating  4.8/5  5,275 reviews

Best service

Customer review rating 5.0/5

Clara Couples - Confirmed reviews ALL

So enjoying

Dear Ms. Clara, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Amazingly Iftar Buffet

TripAdvisor rating 5.0/5

Agungaurora TripAdvisor review

The iftar buffet in Grand Mercure Kemayoran was amazing! Their service was bice and friendly, the restaurant was superb as well as the food, i love their middle east vegetable dishes on a small bites as well as the waffle, all of it was so tempting! I got this recommendation from Okta/FO. Thank you!!

Dear Mr. Agung Aurora, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Good experience

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Comfortable

Kepada Ibu Huang l. yang terhormat, Terima kasih atas ulasan positif yang Anda berikan terhadap Hotel Grand Mercure Jakarta Kemayoran. Kami sangat senang atas kenyamanan dan kepuasan yang anda rasakan selama menginap di hotel kami. Ulasan anda akan kami jadikan sebagai motivasi untuk terus memberikan pelayanan dan fasilitas terbaik untuk setiap tamu. Saya berharap dapat melayani Anda kembali dan memberikan pengalaman yang menyenangkan selama menginap di Hotel Grand Mercure Jakarta Kemayoran. Hormat kami, Lalu Aswadi Jaya General Manager

Very Disappointing Hotel

TripAdvisor rating 1.0/5

Gabrielle S TripAdvisor review

This hotel has a very very bad service. We have paid the hotel full in advance and they still charged us for a room deposit of 2 million rupiah. However, they still ask us to pay a drink when we order in the restaurant (which cost 182.000 rupiah). We told the waiter that we have a deposit in our room account, however they said that it is not applicable for restaurant, which doesn't make sense. In other Accor Group Hotel, when I have paid our hotel full in advanced, they never ask for a room guarantee, or if they charged us for a room guarantee, they never charged us for our room service They never charge us for room service or when we eat at a hotel restaurant. And yet my room is very problematic. The shower is broken, the AC is broken, the hairdryer is broken. People stay in this hotel especially for exhibition (IFEX), they should consider improving their service. So far, this is the first time I have stayed in a hotel with poor management.

Dear Mr./Ms. Q3411JHgabrielles, Thank you for taking the time to tell us about your experience at Grand Mercure Jakarta Kemayoran. We do apologized regarding your experience did not meet your expectations Please allow us to express our sincere apologies. Actually the problem is an exception to the procedure it should be. We assure you that we have taken action to address and prevent the problem from recurring in the future. We want to underscore our commitment to high quality standards, and I personally want to make sure you'll enjoy them on your next visit to us. We look forward to welcoming you back at Grand Mercure Jakarta Kemayoran. Sincerely, Lalu Aswadi Jaya General Manager

Classy hotel

Customer review rating 5.0/5

J. Business - Confirmed reviews ALL

The quality of service are top notch, the vibes and feel of the hotel brings class

Dear Mr. J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

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Other web-users rate our hotel

  • 365 reviews 7/10 Location
  • 1,226 reviews 8.9/10 Room
  • 1,957 reviews 8.9/10 Service
  • 8 reviews 6/10 WiFi
  • 1,022 reviews 8.7/10 Food
  • 689 reviews 8.9/10 Amenities
  • 655 reviews 8.8/10 Cleanliness
  • 400 reviews 9.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.