Grand Mercure Jakarta Kemayoran 5 stars

Customer review rating (ALL Rating) 4.4/5 7,229 reviews

ALLSAFE approved hotel

Information message

Grand Mercure Jakarta Kemayoran
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+ 24 Services

Hotel extras

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Free shuttle service to JIEXPO Kemayoran with schedule applied

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6
Superblok Mega Kemayoran
Kota Baru Bandar Kemayoran
10610 jakarta
indonesia

Fax: (+62)2122602222

Check-in from 14h00

Check out up to 12h00

  • U27:  KOTA

  • By plane

    SOEKARNO HATTA At 25km / 15 miles - Shuttle paying

  • By car

    KEMAYORAN TOL GATE At 5km / 8 miles

  • By train

    GAMBIR At 4km / 2 miles

GPS:-6.1536, 106.849698

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

CATAPPA RESTAURANT

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Our accommodation(s)

Each room features a 42" LED TV with cable TV channels, multimedia connector, mini bar, hairdryer, sofa, safe deposit box and WIFI Internet connection.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 1,368

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Grand Mercure Jakarta Kemayoran

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,229 reviews

TripAdvisor Rating 5.0/5

3,237 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 5.0/5

Mohammad S. Solo - 19/01/2022 Confirmed reviews ALL

Good services and all staff very friendly.

Dear Muhammad S., We are very pleased to read that you had such a great experience with us. We are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Jakarta. Thank you for spending your precious time to share your recent experience with us. Sincerely Lalu Aswadi Jaya General Manager

Execellent service

Customer review rating 5.0/5

Ferlinda E. P. Business - 18/01/2022 Confirmed reviews ALL

Thankyouu for the execellent service , amazing staff very polite and profesional

Dear Ferlinda Eka p., We are very pleased to read that you had such a great experience with us. We are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Jakarta. Thank you for spending your precious time to share your recent experience with us. Sincerely Lalu Aswadi Jaya General Manager

Very good hotel

Customer review rating 4.0/5

Andrea Solo - 18/01/2022 Confirmed reviews ALL

Great position, reception always available and very well organised. I spent my quarantine days there at arrival, good variety of food and good quality.

Dear Andrea C., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Located.. i was on quarantine, all staffs there were very helpful

Customer review rating 5.0/5

I M. Y. Solo - 18/01/2022 Confirmed reviews ALL

The housekeeping staff always make sure ebverything is provided, and excelent, room service, always on time… transport from and to airport.. very friendly and helpful.. front desk is amazing..

Dear I Made Merta y., Greetings from Grand Mercure Jakarta Kemayoran We are very pleased to read that you had such a great experience with us. We are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Jakarta. Thank you for spending your precious time to share your recent experience with us. Sincerely Lalu Aswadi Jaya General Manager

Perfect location

Customer review rating 5.0/5

I K. G. Solo - 18/01/2022 Confirmed reviews ALL

It was lovely stay for one week

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

food quality was not good

Customer review rating 1.5/5

M Business - 18/01/2022 Confirmed reviews ALL

staff was very nice and kind, but I think room service was not good rather than before. 2-3 years ago, the food was so delicious. However, for this time, na si go len's rice was so sticky, and shrimp tasted not good…I felt disappointed tho. Moreover, there were some garages in my room's trash box. Did you clean up to my room for sure? I can’t believe it!

fell at home, clean and good stay, good view

Customer review rating 4.5/5

Ninik D. V. S. Solo - 17/01/2022 Confirmed reviews ALL

from the airport, miss Aurel help me with big smile.. by alparhd taxi directly went to GMK, meet receptionist ( Candra, Assad, Eddy ) friendly and helpfull to looking for room that i needeed. I got room with a goodview, clean and drinking water flowing,can choose & request indonesian food , good taste , good indonesian food ( Pendi ) , also kindy sevice during quarantine i feel comfortable and recommmend to my friends. Thank You Grand Mercure Kemayoran, more success in this year!

Dear Ninik Dewi Vidiana S., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

well located and good stay

Customer review rating 4.5/5

Amri Solo - 15/01/2022 Confirmed reviews ALL

such a good experience to have a quarantined there,,, eventhought whole day just staying in the room, but the sateroom and the room service are great and helpful. thanks a lot.

Dear Amri Aprianto Z., Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Lalu Aswadi Jaya General Manager

Good service

Customer review rating 4.5/5

Yoga N. Solo - 14/01/2022 Confirmed reviews ALL

Overall good service during quarantine period

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Very good

Customer review rating 4.0/5

M. Business - 14/01/2022 Confirmed reviews ALL

Good Servis

Dear M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager
Customer review rating 5.0/5

S. I. Solo - 14/01/2022 Confirmed reviews ALL

Perfect staying with grand mercure wonderful accommodation and lovely staff

Dear I Nengah S., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Lalu Aswadi Jaya General Manager

Pleasant stay, well located

Customer review rating 4.5/5

Tania Solo - 13/01/2022 Confirmed reviews ALL

Love the food, the ambience is good, strong wi-fi, clean linen towels etc.

Dear Tania W., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Overall dissatisfied

Customer review rating 1.5/5

Ravichandran Business - 13/01/2022 Confirmed reviews ALL

(++) Stayed for 7 nights' quarantine and the room was pleasantly large and very comfortable. Fast wi-fi and tons of TV channels on a large flat screen TV. Housekeeping came in every day and replenish all the necessity item s and really friendly - thank you to Supri for keeping me cheerful each day. Overall 5 star hotel rated quite bad on receptionist as calls have wait more than 3 minutes and in the bathroom can seen unwanted pest like roaches lingering around. On laundry I had send few cloths pants and shirts found out to wrinkles on the pants not carefully ironed off not wrapped properly. On arrival to airport, I had send an email regarding my departure and wanted know the sop and procedure at the airport but not responded thus I have stranded at airport almost 4 hrs. On the food wise (I chosed the Western option) is very heavy on the carbohydrates (pasta and potatoes) and I had called receptionist several as compensation they send the same food and less protein , never seen in 5 star hotel severed chicken 2 pcs small portion. Service respond very bad. On this food issue I had seen the complaints but not been adhered properly. Hope the management realise how bad the condition and improvised it drastically.

Dear Ravichandran K., Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lalu Aswadi Jaya General Manager

Stay for quarantine

Customer review rating 2.0/5

Anonymous Solo - 09/01/2022 Confirmed reviews ALL

Stayed for 7 days for quarantine after traveling from Europe. Have been tested negative twice. The good thing is, the hotel followed strictly the government regulations. When arriving at airport, got picked up from hotel, had to enter the hotel through separate entrance at basement. No physical outside contacts were possible during the 7 days stay. That was good. The negative thing was, the quality of food was really bad. The worst thing is during check out. I got all my clearance documents, and have been told to be able to leave at 8.00am. Due to regulations, the lifts were blocked to leave the hotel floor by myself, and I was waiting 1 hour 15 minutes until someone came to open the lift for me. I called 5 times lobby and been told:”please wait a moment”. I asked to extend the phone call to let me talk to the manager, the manager picked up the call and pushed the call away. Overall: very disappointed about the poor management of their people, about such ignorant management. Would not recommend to do quarantine in that hotel.

Dear Robert A., Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lalu Aswadi Jaya General Manager

Bad food

Customer review rating 1.5/5

Peerapat Business - 09/01/2022 Confirmed reviews ALL

Food really bad. Not fresh, small portion, bad taste, bad menu. Try to push customer order more qith very expensive price. Not worth

Dear Peerapat S., Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lalu Aswadi Jaya General Manager

Good place

Customer review rating 4.0/5

Sandhimaria S. Friends - 08/01/2022 Confirmed reviews ALL

Nice place to staycation

Dear Sandhi M., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Horrible Experience @ Grand Mercure Kemayoran !

TripAdvisor rating 1.0/5

phd630 Business - 21/10/2021 TripAdvisor review

The Quarantine organization was an absolute drama in this hotel. Service below 0. Calls to Reception Operator, Room Service, Concierge systematically remained unanswered. The food quality was at "pet food level". Unworthy the Accor group.

Dear phd630, Greetings from Grand Mercure Jakarta Kemayoran. Thank you for sharing your experience with us. I am concerned and deeply apologetic to learn that you have to experience a situation which is below our standard of service. We have taken notes on the concerns raised regarding the service of our staff and personally addressed this issue to related departments to assess and ensure if the standards are imposed and implemented accordingly mainly related to service in our Hotel. Moreover, we always treat costumer’s feedback as one a way to improve our facilities and service level. Once again thank you very much for your time to let us know your feedback. Hopefully Grand Mercure Jakarta Kemayoran will still become your preferred option of your accommodation in Jakarta. Warm Regards, Lalu Aswadi Jaya General Manager

Excellent Quarantine Hotel

TripAdvisor rating 5.0/5

therrychai Business - 19/10/2021 TripAdvisor review

Booked for 8 Days Quarantine Stay. Room overall condition are within expectation, only problem I face is the Signal Cable connected to the TV set. Cable was damaged and cable TV signal was weak. Considering this is Quarantine stay, I decided not to call the hotel to rectify this problem but perhaps thorough check should be carried out before guest check in. On the 2nd day after check in, I requested extra drinking water, toiletry and other daily need for the entire stay. Thanks for the arrangement and everything was delivered satisfactory. The hotel provides 3 selection for daily meals, Asian, Western & Indonesian, which is good for guest who likes to have diversification. Foods quality overall are good and decent. I only have suggestion so that food can be delivered ON TIME as there are few late meals during the first few days of my stay. After communicate to hotel staffs Andinni, Bintang & duty manager Dono, things improved. Overall, all the hotel staffs I met are helpful, courteous. Pls continue your good work. I want to specially thanks Ms Andinni for helping me sort out most of the problem during my stay.

Dear Teckleechai, Greetings from Grand Mercure Jakarta Kemayoran. We are very pleased to read that you had such a great experience with us. We are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Jakarta . Thank you for spending your precious time to share your recent experience with us. Sincerely Lalu Aswadi Jaya General Manager

The friendliest staff.

TripAdvisor rating 5.0/5

valyumi 15/08/2021 TripAdvisor review

Another pleasant stay (4th time) at this hotel, which has the friendliest staff, in particular Pak Indra. Spent 8 days of my quarantine here and another 8 days after the quarantine. The upgraded room was superb. Will definitely come back. Thank you!

Dear Valyumi, We would like to start by thanking you for visiting with us at Grand Mercure Jakarta Kemayoran. We really appreciate you for taking the valuable time to share your experience during your stay with us. We are happy to receive your compliments on us. your goal is the best reward for our staff to strive for the best quality of service. I will share your comments with all staff especially Mr Indra. I am sure that this feedback will be an encouragement to them and all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you on your next visit. Warm Regards, Lalu Aswadi Jaya General manager

Good

TripAdvisor rating 4.0/5

felixhermawan 31/10/2020 TripAdvisor review

Very nice ambience at the lobby and modern room interior. Very Good service. Very near to Jiexpo kemayoran but a bit far from shopping area, 15 minutes to the nearest shopping center by taxi. Comply with covid protocol. Friendly staff.

Dear Felixhermawan, Thank you for give us your review and choose Grand Mercure Jakarta Kemayoran as your accommodation needs during your stay in Jakarta. Your truthful review will help us to develop better the service and facilities to make you feel welcome. We will ensure your next stay with us will be the best experience of Feel Welcome moment. Sincerely, Mr. Lalu Aswadi Jaya General Manager

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