Grand Mercure Jakarta Kemayoran

Grand Mercure Jakarta Kemayoran 5 stars

Customer review rating (ALL Rating) 4.5/5 2,509 reviews

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Hotel extras

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Free shuttle service to JIEXPO Kemayoran with schedule applied

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

ALLSAFE approved hotel

Hotel location

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6, Superblok Mega Kemayoran, Kota Baru Bandar Kemayoran
10610 JAKARTA
Indonesia

GPS:-6.1536, 106.849698

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

CATAPPA RESTAURANT

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Our accommodation(s)

Each room features a 42" LED TV with cable TV channels, multimedia connector, mini bar, hairdryer, sofa, safe deposit box and WIFI Internet connection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,509 reviews

TripAdvisor Rating  5.0/5  3,718 reviews

Amazing

TripAdvisor rating 5.0/5

Hartanto T Friends getaway - TripAdvisor review

The facilities are very good and so perfect in location and also the breakfast is delicious and very great place to stay. Very thanks to the great staff from guest relation team Zidane, Rosi dan Bilal are friendly and very great place to stay and hope to see them next time in the next stay

Dear Hartanto T, Thank you for taking your time to give us a review during your stay at Grand Mercure Jakarta Kemayoran. Your positive feedback makes us feel glad and want to assist you even better in the future. FEEL WELCOME. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Good facilities

Customer review rating 4.0/5

Danny G. S. Business - Confirmed reviews ALL

Good facilities and room cleanlines. One that need to improve is the quality and taste of the food.

Dear Danny G., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Enjoyable stay

Customer review rating 4.5/5

Prasetio Friends - Confirmed reviews ALL

They gave us free upgrade to classic rooms, Fast checkin and checkout, clean and cozy room, friendly stuff

Dear Prasetio K., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Service Excellent

Customer review rating 5.0/5

Andre Business - Confirmed reviews ALL

Food are fresh and tasteful. Have been here for 3 nights. The room clean and comfy, so i can wake up fresh after stay up till late. The staff lap excellent hospitality, they are very polite and kind.

Dear {guest_first_name} B., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

A nice place, but I think there is better value at other properties in Indonesia.

Customer review rating 2.0/5

Allen D. Business - Confirmed reviews ALL

This was a business trip. The welcome experience was nice, but there where significant issues that were frustrating. For example, when I checked in there was. Long queue and only one person working the desk. One day my room didn’t get cleaned, and when I phoned about it there was no progress with the action. I finally had to go down to the front desk and complain to get action done. Room service delivered cold food. Breakfast one morning at around 9 a.m. was overcrowded, food was empty and some of the buffet line looked very unclean. Drinks in the lounge are outrageously overpriced — I had previous stayed at Pullman Central Park, and even it was not as expensive as what you were charging. Also, the paying of tolls for grab drivers just for picking up seemed unreasonable, and highly inconvenient to get anything delivered to the hotel. I will likely choose a different Accor property next time.

Dear Allen D., Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lalu Aswadi Jaya General Manager

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Other web-users rate our hotel

  • 244 reviews 7.7/10 Location
  • 1,060 reviews 9/10 Room
  • 1,936 reviews 8.9/10 Service
  • 53 reviews 9/10 WiFi
  • 1,007 reviews 8.3/10 Food
  • 592 reviews 8.8/10 Cleanliness
  • 516 reviews 9/10 Amenities
  • 375 reviews 9.3/10 Vibe

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