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Grand Mercure Jakarta Kemayoran 5 stars

Customer review rating 4.4/5 6,689 reviews

ALLSAFE approved hotel

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Grand Mercure Jakarta Kemayoran
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+ 24 Services

Hotel extras

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Free shuttle service to JIEXPO Kemayoran with schedule applied

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • SOEKARNO HATTA Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6
Superblok Mega Kemayoran
Kota Baru Bandar Kemayoran
10610 jakarta
indonesia

Tel: +622122601111

Fax: (+62)2122602222

Check-in from 14h00

Check out up to 12h00

  • U27 :  KOTA

  • By plane

    SOEKARNO HATTA At 25km / 15 miles - Shuttle paying

  • By car

    KEMAYORAN TOL GATE At 5km / 8 miles

  • By train

    GAMBIR At 4km / 2 miles

GPS :-6.1536, 106.849698

Our accommodation(s)

Each room features a 42" LED TV with cable TV channels, multimedia connector, mini bar, hairdryer, sofa, safe deposit box and WIFI Internet connection.

Our restaurants and bars

CATAPPA RESTAURANT

Type of cuisine: International

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

PLUMERIA LOUNGE

Located at the Lobby area with a seating capacity of 148, Landasan Lounge serves a wide variety of beverages with specialty Indonesian beverages, delectable cocktails, international wine selection and afternoon tea.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 1,368

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Grand Mercure Jakarta Kemayoran

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,689 reviews

TripAdvisor Rating 5.0/5

3,079 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Hotel grand mercure very nice

Customer review rating 5.0/5

Mohamad M. Solo - 13/09/2021 Confirmed reviews ALL

Me already two time stay in hotel grand mercure jakarta kemayoran this good hotel all very2 good n thank very much

Dear Mr. Mohamad m., Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Sincerely, Mr. Lalu Aswadi Jaya General Manager

Comfort and safe self quarantine period

Customer review rating 4.5/5

Asr Solo - 11/09/2021 Confirmed reviews ALL

Room was upgraded to executive suite which made my self quarantine period more comfortable. Spacious room allowing me to do some exercise freely. Great Indonesian menu. Housekeeping should be offered in early check in time whether guest on self quarantine want to have it or not. I, myself, prefer not to have housekeeping during self quarantine. Overall all services Ok. Thank you.

Dear Ms. Ana Sri R., Thank you very much for taking the time to review your quarantine stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Sincerely, Mr. Lalu Aswadi Jaya General Manager

Well located,good stay

Customer review rating 4.5/5

Achmad Z. R. Business - 09/09/2021 Confirmed reviews ALL

Enjoy and satisfied

Dear Mr. Achmad Zainur r., Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Great stay with great food

Customer review rating 5.0/5

Dominic Business - 08/09/2021 Confirmed reviews ALL

I was staying at this hotel for my mandatory quarantine and got to say that I’m extremely happy with my stay. Food was great with really big portions. Staff was really nice and made sure my stay was comfortable. Overall, Great experience!

Dear Dominic C., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Excellence

Customer review rating 5.0/5

Rozi Solo - 07/09/2021 Confirmed reviews ALL

I have good expereince when i am was stay in Grand Mercure kemayoran Jakarta, and i am really apreciete to All sataf who take care and very kindly to all guest , Thank you very much for All.

Dear . K., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Good place to stay

Customer review rating 4.5/5

I G. N. E. J. S. Solo - 07/09/2021 Confirmed reviews ALL

Room are clean all time

Dear Mr. I Gusti Ngurah Jaya S., Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Good stay

Customer review rating 4.5/5

Mochamad B. Solo - 06/09/2021 Confirmed reviews ALL

All so far so goods .one thing hot water shower is to colds to slow runing. I hope next time more better

Dear Mr. Mochamad b., Thank you for your time to review us. I want to apologize for the inconvenience and your disappointment during your stay at Grand Mercure Jakarta Kemayoran. I will evaluate this comment with the related division and brief them to make better service quality. Our teams are committed only serve from the heart services to make you feel like that you are on your own home. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Good

Customer review rating 4.5/5

Santoso Solo - 06/09/2021 Confirmed reviews ALL

Good

Dear Mr. Santoso C., Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Wonderful Staycation

Customer review rating 4.0/5

Puguh P. Families - 04/09/2021 Confirmed reviews ALL

We had very good served from the hotel, the room is clean and spacious, the staff well customer oriented and so friendly, thank you very much indeed for Ms. Andinni, Guest Relation was help me out to celebrate my wedding annivesary, the food so delecacy. For sure will return next time.

Dear Mr. Puguh Hanum Jati P., Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Sincerely, Mr. Lalu Aswadi Jaya General Manager

excellence

Customer review rating 5.0/5

Excelent Solo - 04/09/2021 Confirmed reviews ALL

best service

Dear Anak Agung Sentana P., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Lokasi strategis

Customer review rating 5.0/5

Anonymous Business - 03/09/2021 Confirmed reviews ALL

It was comfortable i stayed in GMJK for 7days quarantine

Dear Mr. Aco S., Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your quarantine stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Wonderful stay

Customer review rating 5.0/5

Anonymous Solo - 02/09/2021 Confirmed reviews ALL

Quarantine 8 days 7 nights. I had a wonderful experience quarantine in this hotel. at first the hotel upgraded my room from superior to classic. thank you so much!. The room was quite big, everything was clean and had good view. love it! . here you can choose the meal whether you like Indonesian, Asian or Western food. everything was on time. great services. Besides, all staffs were friendly and helpfully.

Dear Endah A., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Good stay,comfortable atmospher

Customer review rating 4.5/5

Kadek Solo - 31/08/2021 Confirmed reviews ALL

Big thanks to mr indra for the great service,to always being passionate,he is hard worker and very helpfull,iam recomended!

Dear Mr. Kadek Revaldi S., Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Sincerely, Mr. Lalu Aswadi Jaya General Manager
Customer review rating 5.0/5

I P. A. S. Solo - 30/08/2021 Confirmed reviews ALL

Thanks to room service team and room attendant team and also FO team for assist me and give me wonderful service ,provide what I needs ! Specially to Mr. Indra Mr. Syavan and Mr. Candra for kindness service and your 10 out of 10 amazing service! Kept it up !!!!

Dear I Putu Agus S., Greetings from Grand Mercure Jakarta Kemayoran We are very pleased to read that you had such a great experience with us. We are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Jakarta . Sincerely Lalu Aswadi Jaya General Manager

Excellent experience

Customer review rating 4.5/5

Anonymous Solo - 30/08/2021 Confirmed reviews ALL

Thank you for the excellent service, it’s a pleasant experience, feel so comfortable and satisfied during I stay.

Dear Mr/Ms. Putu Eka K., Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Sincerely, Mr. Lalu Aswadi Jaya General Manager

Splendid Experience

Customer review rating 5.0/5

Rusfian K. Couples - 30/08/2021 Confirmed reviews ALL

It always be my second home in town, traveled around Indonesia and stayed in many Accor hotels only Grand Mercure Kemayoran always amaze me with it's hospitality, warmth, and family treatment.. Always love your room and your suites room are amazing.. the view, the ambience, the facilities etc are splendid.. Hope to see you soon Grand Mercure Kemayoran ❤️, my best shout out to Ms Andini ( GRO Staff ) and Front Office team.. and Plumeria team.. you guys are awesome..

Dear Rusfian K., Greetings from Grand Mercure Jakarta Kemayoran We are very pleased to read that you had such a great experience with us. We are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Jakarta . Sincerely Lalu Aswadi Jaya General Manager

Good stay

Customer review rating 5.0/5

Rikson O. S. Business - 29/08/2021 Confirmed reviews ALL

From check in fast and efficient with all protocol, room very clean and tidy the most what I love to stay employee friendly especially thank to Capt indra, syavan and Chandra above and beyond expectation for making my experience memorable.. thanks ..

Dear Rikson Ogioga s., Greetings from Grand Mercure Jakarta Kemayoran We are very pleased to read that you had such a great experience with us. We are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Jakarta . Sincerely Lalu Aswadi Jaya General Manager

Excelent

Customer review rating 5.0/5

F. A. Business - 29/08/2021 Confirmed reviews ALL

Great

Dear A. F., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

I was there for quarantine, overall very good

Customer review rating 4.0/5

Indra B. Business - 29/08/2021 Confirmed reviews ALL

All was good, nice stay. Although did not experience the whole benefits cos I was there for quarantine.

Dear Mr. I Gede Putu Indra B., Thank you very much for your comments regarding your quarantine stay experience at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Mr. Lalu Aswadi Jaya General Manager

The friendliest staff.

TripAdvisor rating 5.0/5

valyumi 15/08/2021 TripAdvisor review

Another pleasant stay (4th time) at this hotel, which has the friendliest staff, in particular Pak Indra. Spent 8 days of my quarantine here and another 8 days after the quarantine. The upgraded room was superb. Will definitely come back. Thank you!

Dear Valyumi, We would like to start by thanking you for visiting with us at Grand Mercure Jakarta Kemayoran. We really appreciate you for taking the valuable time to share your experience during your stay with us. We are happy to receive your compliments on us. your goal is the best reward for our staff to strive for the best quality of service. I will share your comments with all staff especially Mr Indra. I am sure that this feedback will be an encouragement to them and all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you on your next visit. Warm Regards, Lalu Aswadi Jaya General manager

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