staff was very nice and kind, but I think room service was not good rather than before. 2-3 years ago, the food was so delicious. However, for this time, na si go len's rice was so sticky, and shrimp tasted not good…I felt disappointed tho. Moreover, there were some garages in my room's trash box. Did you clean up to my room for sure? I can’t believe it!

from the airport, miss Aurel help me with big smile.. by alparhd taxi directly went to GMK, meet receptionist ( Candra, Assad, Eddy ) friendly and helpfull to looking for room that i needeed. I got room with a goodview, clean and drinking water flowing,can choose & request indonesian food , good taste , good indonesian food ( Pendi ) , also kindy sevice during quarantine i feel comfortable and recommmend to my friends. Thank You Grand Mercure Kemayoran, more success in this year!

such a good experience to have a quarantined there,,, eventhought whole day just staying in the room, but the sateroom and the room service are great and helpful. thanks a lot.

Overall good service during quarantine period

Good Servis

Perfect staying with grand mercure wonderful accommodation and lovely staff

Love the food, the ambience is good, strong wi-fi, clean linen towels etc.

(++) Stayed for 7 nights' quarantine and the room was pleasantly large and very comfortable. Fast wi-fi and tons of TV channels on a large flat screen TV. Housekeeping came in every day and replenish all the necessity item s and really friendly - thank you to Supri for keeping me cheerful each day. Overall 5 star hotel rated quite bad on receptionist as calls have wait more than 3 minutes and in the bathroom can seen unwanted pest like roaches lingering around. On laundry I had send few cloths pants and shirts found out to wrinkles on the pants not carefully ironed off not wrapped properly. On arrival to airport, I had send an email regarding my departure and wanted know the sop and procedure at the airport but not responded thus I have stranded at airport almost 4 hrs. On the food wise (I chosed the Western option) is very heavy on the carbohydrates (pasta and potatoes) and I had called receptionist several as compensation they send the same food and less protein , never seen in 5 star hotel severed chicken 2 pcs small portion. Service respond very bad. On this food issue I had seen the complaints but not been adhered properly. Hope the management realise how bad the condition and improvised it drastically.

Stayed for 7 days for quarantine after traveling from Europe. Have been tested negative twice. The good thing is, the hotel followed strictly the government regulations. When arriving at airport, got picked up from hotel, had to enter the hotel through separate entrance at basement. No physical outside contacts were possible during the 7 days stay. That was good. The negative thing was, the quality of food was really bad. The worst thing is during check out. I got all my clearance documents, and have been told to be able to leave at 8.00am. Due to regulations, the lifts were blocked to leave the hotel floor by myself, and I was waiting 1 hour 15 minutes until someone came to open the lift for me. I called 5 times lobby and been told:”please wait a moment”. I asked to extend the phone call to let me talk to the manager, the manager picked up the call and pushed the call away. Overall: very disappointed about the poor management of their people, about such ignorant management. Would not recommend to do quarantine in that hotel.

Food really bad. Not fresh, small portion, bad taste, bad menu. Try to push customer order more qith very expensive price. Not worth

Nice place to staycation

The Quarantine organization was an absolute drama in this hotel. Service below 0. Calls to Reception Operator, Room Service, Concierge systematically remained unanswered. The food quality was at "pet food level". Unworthy the Accor group.

Booked for 8 Days Quarantine Stay. Room overall condition are within expectation, only problem I face is the Signal Cable connected to the TV set. Cable was damaged and cable TV signal was weak. Considering this is Quarantine stay, I decided not to call the hotel to rectify this problem but perhaps thorough check should be carried out before guest check in. On the 2nd day after check in, I requested extra drinking water, toiletry and other daily need for the entire stay. Thanks for the arrangement and everything was delivered satisfactory. The hotel provides 3 selection for daily meals, Asian, Western & Indonesian, which is good for guest who likes to have diversification. Foods quality overall are good and decent. I only have suggestion so that food can be delivered ON TIME as there are few late meals during the first few days of my stay. After communicate to hotel staffs Andinni, Bintang & duty manager Dono, things improved. Overall, all the hotel staffs I met are helpful, courteous. Pls continue your good work. I want to specially thanks Ms Andinni for helping me sort out most of the problem during my stay.

Another pleasant stay (4th time) at this hotel, which has the friendliest staff, in particular Pak Indra. Spent 8 days of my quarantine here and another 8 days after the quarantine. The upgraded room was superb. Will definitely come back. Thank you!

Very nice ambience at the lobby and modern room interior. Very Good service. Very near to Jiexpo kemayoran but a bit far from shopping area, 15 minutes to the nearest shopping center by taxi. Comply with covid protocol. Friendly staff.