Mercure Bucharest City Center 4 stars

Customer review rating (ALL Rating) 4.7/5 788 reviews

Mercure Bucharest City Center - Image 1
Mercure Bucharest City Center - Image 2
Mercure Bucharest City Center - Image 3
Mercure Bucharest City Center - Image 4

Description

Hotel extras

  • Secure underground parking

  • Pet-friendly rooms

  • Free Wi-Fi throughout the hotel

  • Close to tourist attractions, public transport and Bucharest Old Town

  • Winestone restaurant with a seasonal terrace

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Bucharest City Center

15 17 17A George Enescu Street, www.anpc.gov.ro, J40/5534/2011 - RO28434727
10302 BUCHAREST
Romania

GPS:44.442661, 26.096104

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Our chic restaurant offers a generous and tasty continental breakfast buffet. Furthermore, it is open for lunch, with a daily selection of freshly made soup and main courses. At dinner time, our guests enjoy all the refined flavors of our à la carte menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  788 reviews

TripAdvisor Rating  4.5/5  844 reviews

Certificate of excellence 2024

Professional and kind staff made the difference.ce

Customer review rating 5.0/5

Mihaela Z. Friends - Confirmed reviews ALL

Price was above my budget, however I felt that was worth it. Lovely experience, client centricity and professional staff! Well done!

Dear Mihaela Z., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Dragomir FO Manager

very good located. good and fair stay.

Customer review rating 4.0/5

Tudor Couples - Confirmed reviews ALL

I booked a double room, but I got a single room. Your colleague was very helpful and managed to resolve this issue with additional towels and slippers.

Dear Tudor B., Thank you for sharing your experience. We apologize for the initial mix-up with your room booking, but we're glad to hear that our colleague was able to assist and resolve the issue promptly. We appreciate your understanding and hope to welcome you back soon. Sincerely, Roger Dragomir FO Manager

Wonderful place

Customer review rating 4.5/5

Alon T. S. Solo - Confirmed reviews ALL

This is great hotel, very clean and cozy. The location is very good. The staff is wonderful, especially the woman in the reception that I don’t remember her name. Would definitely consider coming back and I highly recommend this hotel!

Dear Alon T. S., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Dragomir FO Manager

Poor service

Customer review rating 0.5/5

Tom Families - Confirmed reviews ALL

I’m very disappointed with the service that we got from the hotel staff especially the guy in the reception. He was very rude and very disrespectful. They even charged us for something we didn’t have from the mini bar. We will never come back again to this hotel.

Dear Tamir E., First of all please allow me to apologize in the name of the hotel in regards with the inconvenience you have encountered during your stay with us. We are sorry for any un appropriate attitude of the hotel staff. We already analyze the situation and we will take measures about it. In regards with the minibar charges, it has has been made a confusion and in case you were not already informed at the reception, I may assure you that you will get a refund for the money that were charge to your account. Again I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope you will give us the opportunity to better serve you in the near future, we will do our best to prove to you that we have a very professional staff and we are offering a very high quality services. I really hope that you will offer us the chance to host you in the near future. Sincerely, Raluca Mihaescu General Manager

Family trip

TripAdvisor rating 4.0/5

Adventure111931 Families - TripAdvisor review

Great location for a family break in a lovely city - would recommend and room types are flexible - recommend the inter-connecting family privilege rooms

In partnership with TripAdvisor

Other web-users rate our hotel

  • 314 reviews 9.7/10 Location
  • 324 reviews 8.3/10 Room
  • 392 reviews 8.8/10 Service
  • 207 reviews 8.2/10 Breakfast
  • 169 reviews 9.1/10 Cleanliness
  • 159 reviews 8.2/10 Comfort
  • 88 reviews 8.6/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Bucharest