Mercure Genova San Biagio 4 stars

Customer review rating (ALL Rating) 4.5/5 637 reviews

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Description

Hotel extras

  • 24-hour fitness hall

  • Free private parking with easy access

  • Motorway at about 800 meters

  • Very quiet area with little traffic

  • Free WiFi and QR-code to read the Restaurant Card from your device

Our accommodation(s)

Hotel location

Mercure Genova San Biagio

Via Romairone 14, CITR 010025 ALB 0003
16163 GENOVA
Italy

GPS:44.476013, 8.897402

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RISTORANTE AL SERRO

The Al Serro restaurant, bathed in light thanks to the huge terrace it overlooks, offers a selection of regional and international dishes. Perfect for business lunches and receptions for up to 270 people.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  637 reviews

Customer review rating 1.5/5

Brugaliere Business - Confirmed reviews ALL

internet not working. the staff says that happens when the hotel is too full. Basically they know about the problem and never done anything about it. moreover the staff would not let me speak or phone with the manager. this person is too important to speak to customers.

Dear Mr Brugaliere Thank you for your time It’s with great regret that we accept this complaint My Colleagues told me that you had problems with connection when you arrived, but You got the connection working properly in the morning No other Guests complained about wifi connection, probably we get a connection leak for a limited period of time, it also happened that by restarting the devices no more issues appeared The day after we checked the connection with IT Colleagues everything was fine However thank also to your report we will work to increase and improve the connection range, hoping to avoid this type of problem in the future Point Us as disgrace of Accor for a temporary connection leak it’s not respectful towards Guys who work seriously and provide assistance in the best possible way for every situation, also Our Manager on Duty face your complaint and tried to give you assistance and feedback Anyway comments like this always help us to improve We remain at your disposal and We wish You a good day Best Regards

Customer review rating 3.0/5

Roman G. Couples - Confirmed reviews ALL

There was loud noise and vibration from somewhere close to our room. Rooms definitely need some renovation and maintenance.

Customer review rating 4.5/5

Eslam G. Friends - Confirmed reviews ALL

The hotel is located very well ,extremely clean and extremely friendly team . Worm welcome and special basket fruits were giving to us ,rooms upgraded to Executive. Everything went so smoothly and perfect Thanks to all reception and guest relation team.

Customer review rating 4.0/5

Paul K. Families - Confirmed reviews ALL

Good experience but the beds are a little bit hard.

Customer review rating 4.0/5

Stefano C. Business - Confirmed reviews ALL

I'm a habitual guest at the hotel for business trips and I consider the hotel as first choice when coming to Genoa. Last week I was assigned to room 317 which was fine overall, but I only wanted to inform that the window had some issues, not closing properly, and I experienced some noise from outside which I'm not used to it normally in the hotel. Thanks

Other web-users rate our hotel

  • 568 reviews 8.4/10 Location
  • 692 reviews 7/10 Room
  • 646 reviews 9.3/10 Service
  • 19 reviews 5.8/10 WiFi
  • 518 reviews 9.4/10 Breakfast
  • 456 reviews 7.6/10 Comfort
  • 270 reviews 6.8/10 Cleanliness
  • 157 reviews 4.2/10 Vibe

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