Mercure Genova San Biagio 4 stars

Customer review rating 4.5/5 1,466 reviews
Mercure Genova San Biagio
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+ 18 Services
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Room 1

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Hotel extras

Online check-in and fast check-out, free WIFI, free Internet point. Spacious modular meeting space divided into 3 rooms for events, conferences and training courses for up to 270 people. Large free outdoor car park and coach parking space.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • CRISTOFORO COLOMBOPaying
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 3 meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Mercure Genova San Biagio

Via Romairone 14
16163
genova
italy

Tel: +39010989751

Fax: (+39)010/98975399

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    CRISTOFORO COLOMBO At 7.9km / 4.91 miles

  • By plane

    CRISTOFORO COLOMBO At 15km / 9.32 miles - Shuttle paying

  • By car

    GENOVA BOLZANETO At 2km / 1.24 miles

  • By train

    SAN BIAGIO At 1.5km / 0.93 miles

GPS :44.476013, 8.897402

Our accommodations

120 spacious and welcoming rooms equipped with complimentary WIFI, LCD TV with national and international channels, air conditioning and minibar with complimentary water. Double Rooms available with a crib and also for people with reduced mobility.

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 19
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

RISTORANTE AL SERRO

Type of cuisine: International

The Al Serro restaurant, bathed in light thanks to the huge terrace it overlooks, offers a selection of regional and international dishes. Perfect for business lunches and receptions for up to 270 people.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA TERRAZZA

Photo non contractuelle / Strictly non binding

The La Terrazza bar, attached to the Al Serro restaurant, welcomes guests for a pleasant break, an aperitif or a romantic after-dinner drink to sip while enjoying the colors of the sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 320

  • Maximum capacity: 270 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Mercure Genova San Biagio

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,466 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,055 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very Good Quality/Price Ratio

Customer review rating 4.5/5

Faouzi B. H. H. Couples - 26/02/2020 Confirmed reviews ALL

It is definitely a very good quality/price ratio choice. The room is rather good and convenient. Nothing fancy, but all you need is there. Bed Matrix a bit too hard, and pillows not comfortable. Service is correct. The free parking is highly appreciated. Breakfast is very correct. Dinner was good and the personnel attentive. Too bad that upgrade was not possible. I have asked for a calm room, unfortunately we were given a room overlooking a sports center where there is every night football games until 11:00pm and the noise coming from these games was a bit annoying!

Very pleasant stay

Customer review rating 4.5/5

John B. Couples - 15/02/2020 Confirmed reviews ALL

A great experience. Everything worked realy well, from the pleasant reception experience, vary convenient free parking, a very comfortable room and efficient check-out. Thank you.

Good stay

Customer review rating 4.5/5

Roxana S. Families - 30/01/2020 Confirmed reviews ALL

I stayed with my mom and my two little dogs and I was very pleased they aloud me with my two fluffy friends. We enjoyed our one night stay, we were on our way to Romania and the hotel was very well positioned, clean, good services, big and safe parking. Thanks

Satisfied

Customer review rating 4.5/5

Margaret Solo - 01/12/2019 Confirmed reviews ALL

Nice rooms, and a good ambience. But need more porters to help with luggage.

Dear MARGARET ADA A., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good hotel,

Customer review rating 4.5/5

Peter C. Solo - 25/11/2019 Confirmed reviews ALL

Excellent installations. New, good quality of everything, staff very friendly

Dear PETER C., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice stay. Good , supportive team. Cleanses was fine . Overall experience was good.

Customer review rating 4.5/5

Benny B. Families - 06/11/2019 Confirmed reviews ALL

Good , supportive team. Cleanses was fine . Overall experience was good. Room was ice to stay and the care and cleanses of the room , its facilities, the bathroom were good.

Dear Benny B., Thank you for taking the time to tell us about your experience at the Mercure Genova San Biagio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Comfortable rooms

Customer review rating 4.5/5

Antonio Families - 09/09/2019 Confirmed reviews ALL

Well located hotel with parking (if travelling by car), very clean rooms, nice beds, friendly staff.

Dear Antonio R., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A great hotel to stay

Customer review rating 4.5/5

M G. Business - 06/09/2019 Confirmed reviews ALL

I haven't stayed at every Mercure hotel in the world, but I stayed at a few. This is the best I have seen so far. Top notch hotel with most relaxing surrounding, big room with all the amenities. The 'privilege rooms' are simply super.

Dear M G., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice experience

Customer review rating 4.5/5

Marian D. Families - 28/08/2019 Confirmed reviews ALL

Great staff and good breakfast.

Dear Marian D., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice discovery

Customer review rating 4.5/5

Angelica H. Couples - 27/08/2019 Confirmed reviews ALL

Good hotel, in good position and good price

Dear Angelica H., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ideal stop location on the road down to Italy

Customer review rating 4.5/5

Steve V. Families - 25/08/2019 Confirmed reviews ALL

We appreciated the excellent service at the reception. Upon our arrival, there was a dog barking in the room next door (239). The reception solved imediately the situation giving as another equivalent room (211). The food and service at the restaurant are excellent ! The bathroom in the room could however be improved. The shower defenitely needs a refresh, and the temperature was not stable, jumping from very cold to very hot without touching the tap.

Dear Steve V., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good deal

Customer review rating 4.5/5

Diogo C. Friends - 24/08/2019 Confirmed reviews ALL

We got a good deal but the hotel needs to be renewed, it’s no longer an up to date hotel, rooms are old and tired, very dated.

Dear Diogo C., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Accor down the pan

Customer review rating 4.5/5

Mark W. Business - 11/08/2019 Confirmed reviews ALL

I used to use Accor a lot but their prices got to high and standards dropped, so I thought I would try again as its been a long time maybe they have improved, It seems not or they have just stopped with the Mercure range and let it die, staff are great but thats where it stops, the hotel is shabby and old, rooms are average with no coffee machine, most 3 and 4 star hotels have this as standard, bathroom old and mouldy, double bed is actually 2 singles pushed together, that is not a double bed, two motorbikes pushed together does not make them a car, mattress also had no protective cover so all the sweat and liquids from other users would soak into the mattress, disgusting, never again will I use Accor

Dear mark W., Thank you for taking the time to tell us about your experience at the Mercure Genova San Biagio. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,

Excellent

Customer review rating 4.5/5

Family Families - 11/08/2019 Confirmed reviews ALL

Excellent

Dear Raj A., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good

Customer review rating 4.5/5

Chen K. Families - 11/08/2019 Confirmed reviews ALL

Very good

Dear Chen K., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel, nice staying in Genoa

Customer review rating 4.5/5

Paul N. B. Families - 06/08/2019 Confirmed reviews ALL

Fast and amiable check in; good room with some minimal problems: i. condensed water from air conditioning system is not correctly collected and so it flow on the room' floor; ii. shower head is not sealed and the water is dispersed near of head. In general the confort was very good!

Dear Paul Nicolae B., Thank you for taking the time to tell us about your experience at the Mercure Genova San Biagio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Helpful and attentive staff

Customer review rating 4.5/5

Anonymous Families - 13/07/2019 Confirmed reviews ALL

The hotel staff made our family occasion very memorable, with a lovely and thoughtful surprise.

Dear Sonja G., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average

Customer review rating 4.5/5

Alan R. Families - 30/06/2019 Confirmed reviews ALL

Regular experience for a mid-range hotel. Was not welcomed with the best-in-class guest experience of Accor

Dear Alan Alberto R. Pagani, Thank you for taking the time to tell us about your experience at the Mercure Genova San Biagio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Almost ....

TripAdvisor rating 4.0/5

R5029OIsteveh Family - 05/06/2019 TripAdvisor review

Rooms were clean and of good size. The A/C did not work all night, but following morning decided to turn on. The shower water hose was cut and thus no water at the shower head. At 11PM didn't bother calling for maintenance. We had a 2nd room and use the shower in the other room

Customer review rating 4.5/5

Aleksandra Couples - 09/05/2019 Confirmed reviews ALL

satisfied

Dear Aleksandra R., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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