Mercure Genova San Biagio 4 stars

Customer review rating (ALL Rating) 4.5/5 720 reviews

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Mercure Genova San Biagio - Image 1
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Mercure Genova San Biagio - Image 3
Mercure Genova San Biagio - Image 4
Via Romairone 14, CITR 010025 ALB 0003, 16163 GENOVA, Italy

Description

Hotel extras

  • 24-hour fitness hall

  • Free private parking with easy access

  • Motorway at about 800 meters

  • Very quiet area with little traffic

  • Free WiFi and QR-code to read the Restaurant Card from your device

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with twin beds

Photo out of - Standard Room with twin beds

Twin Room with free WIFI, LCD TV with national and international channels, minibar with complimentary water, hairdryer and direct dial telephone

Max. number of persons
2
Area
From 19 m² / 204 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Bidet
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 19 m² / 204 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

Double Room with free WIFI, LCD TV with national and international channels, a wide range of courtesy products, minibar with complimentary soft drinks and Nespresso coffee machine. Your preferred newspaper upon request.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Room with a double bed and an additional bed, with free WIFI, LCD TV with national and international channels, minibar with complimentary water, hairdryer and direct dial telephone

Max. number of persons
3
Area
From 19 m² / 204 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Genova San Biagio

Via Romairone 14, CITR 010025 ALB 0003
16163 GENOVA
Italy

GPS:44.476013, 8.897402

Telephone
Fax +39 010 9897 5399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • CRISTOFORO COLOMBO Additional charge
  • GOA Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 120 rooms
  • 6 rooms for people with reduced mobility
  • 120 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Hot meals

Breakfast

  • Buffet Additional charge
  • Children
  • Express Additional charge
  • Room service Additional charge

Business

2 Meeting rooms

Family

Services for children

  • Children''s TV Channels

Well-being

GYM

  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 120 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 5 m / 15 ft
  • Parking for a month
  • Parking for a week

Vehicles

  • Bus parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

RISTORANTE AL SERRO

Photo out of - RISTORANTE AL SERRO

The Al Serro restaurant, bathed in light thanks to the huge terrace it overlooks, offers a selection of regional and international dishes. Perfect for business lunches and receptions for up to 270 people.

Cooking style
International
Capacity
270
Accessibility
Accessible service
Via Romairone 14, CITR 010025 ALB 0003, 16163 Genova, Italy
Telephone +39 010 989751

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Terrace

Payment

  • Cash
  • Credit card
  • Cheque
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Maestro
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

The Al Serro restaurant, bathed in light thanks to the huge terrace it overlooks, offers a selection of regional and international dishes. Perfect for business lunches and receptions for up to 270 people.

The La Terrazza bar, attached to the Al Serro restaurant, welcomes guests for a pleasant break, an aperitif or a romantic after-dinner drink to sip while enjoying the colors of the sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  720 reviews

Customer review rating 5.0/5

Ian N. M. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Emma B. V. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Vincent S. Business - Confirmed reviews ALL

Customer review rating 1.5/5

Brugaliere Business - Confirmed reviews ALL

Dear Mr Brugaliere Thank you for your time It’s with great regret that we accept this complaint My Colleagues told me that you had problems with connection when you arrived, but You got the connection working properly in the morning No other Guests complained about wifi connection, probably we get a connection leak for a limited period of time, it also happened that by restarting the devices no more issues appeared The day after we checked the connection with IT Colleagues everything was fine However thank also to your report we will work to increase and improve the connection range, hoping to avoid this type of problem in the future Point Us as disgrace of Accor for a temporary connection leak it’s not respectful towards Guys who work seriously and provide assistance in the best possible way for every situation, also Our Manager on Duty face your complaint and tried to give you assistance and feedback Anyway comments like this always help us to improve We remain at your disposal and We wish You a good day Best Regards

Customer review rating 3.0/5

Roman G. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Emma B. V. Couples - Confirmed reviews ALL

A very clean and beautiful hotel, superb restaurant and the breakfast was all and more that you could dream of!

Customer review rating 3.5/5

Vincent S. Business - Confirmed reviews ALL

OK. However negative point witth very limited availability of WiFi in the room.

Customer review rating 1.5/5

Brugaliere Business - Confirmed reviews ALL

internet not working. the staff says that happens when the hotel is too full. Basically they know about the problem and never done anything about it. moreover the staff would not let me speak or phone with the manager. this person is too important to speak to customers.

Dear Mr Brugaliere Thank you for your time It’s with great regret that we accept this complaint My Colleagues told me that you had problems with connection when you arrived, but You got the connection working properly in the morning No other Guests complained about wifi connection, probably we get a connection leak for a limited period of time, it also happened that by restarting the devices no more issues appeared The day after we checked the connection with IT Colleagues everything was fine However thank also to your report we will work to increase and improve the connection range, hoping to avoid this type of problem in the future Point Us as disgrace of Accor for a temporary connection leak it’s not respectful towards Guys who work seriously and provide assistance in the best possible way for every situation, also Our Manager on Duty face your complaint and tried to give you assistance and feedback Anyway comments like this always help us to improve We remain at your disposal and We wish You a good day Best Regards

Customer review rating 3.0/5

Roman G. Couples - Confirmed reviews ALL

There was loud noise and vibration from somewhere close to our room. Rooms definitely need some renovation and maintenance.

Customer review rating 4.5/5

Eslam G. Friends - Confirmed reviews ALL

The hotel is located very well ,extremely clean and extremely friendly team . Worm welcome and special basket fruits were giving to us ,rooms upgraded to Executive. Everything went so smoothly and perfect Thanks to all reception and guest relation team.

Customer review rating 4.0/5

Paul K. Families - Confirmed reviews ALL

Good experience but the beds are a little bit hard.

Customer review rating 4.0/5

Stefano C. Business - Confirmed reviews ALL

I'm a habitual guest at the hotel for business trips and I consider the hotel as first choice when coming to Genoa. Last week I was assigned to room 317 which was fine overall, but I only wanted to inform that the window had some issues, not closing properly, and I experienced some noise from outside which I'm not used to it normally in the hotel. Thanks

Customer review rating 5.0/5

Isabel D. L. C. Friends - Confirmed reviews ALL

Located just outside Genoa, this hotel is very convenient for travelers with cars. Convenient location off highway, large, clean rooms and sanitary facilities, excellent parking, nice breakfast.

Customer review rating 3.0/5

Lars G. Business - Confirmed reviews ALL

When arrived at the room I noticed 1 pair of slippers on the bed for a superior double room for 2 persons. This got me to check what I actually was supposed to receive - nothing was mentioned on slippers, but bathrobes, which was totally missing. Not that we needed this, but wanted to be sure we would not have a problem afterwards, so I contacted the Reception and tried to explain the situation, to which the response was that they would take up the missing bathrobes, which in the end was 1 bath-towel, so then I gave up. My problem is still that I have the feeling the room was not in correct order when we moved in and that Reception did not understand this. Later, next morning at 06 early we were woken up by somebody going around banging on the windows - as these superior rooms have a "gangway" that obviously anybody can access. I called the Reception about this disturbance and if I understood correctly from what I could hear from the corridor, staff opened the emergency door in the end of that corridor and either invited the person outside or made, what I have understood was a homeless person looking for shelter from the big rain that night/morning. When checking out, as it was other staff from evening before, I asked about "The Single Slippers"-problem and they suggested it was a mistake from the Hotel's side. They were aware of the security problem happened as one of them were the night staff I had called two hours before. I did not as, or was offered, compensation as in the end I can always vote with my feet

Dear Lars G., Thank you for taking the time to tell us about your experience at the Mercure Genova San Biagio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.0/5

Michael R. Business - Confirmed reviews ALL

Good morning this was my Third time in your hotel. Like always good Service. The only thing is I talk on Tuesday for have a look at the shower doors because there are not really tied. But nobody checked this. But all ok, and I´m looking forward to come back next Year.

Customer review rating 4.5/5

Adrian H. Couples - Confirmed reviews ALL

A great stay, everything good

Customer review rating 5.0/5

Jonathan C. Couples - Confirmed reviews ALL

Welcoming and very helpful reception staff. Restaurant excellent and waiting staff were wonderful. Room very comfortable, spacious and well equipped. Hotel also in a very peaceful location.

Customer review rating 5.0/5

Fatiha G. S. Families - Confirmed reviews ALL

Nice hotel nearby Genova

Customer review rating 4.5/5

David L. Families - Confirmed reviews ALL

Breakfast and room plus staff all good

Customer review rating 5.0/5

Wayne K. Business - Confirmed reviews ALL

Wonderful recognition of status from the manager. Really appreciate what they did for our stay.

Customer review rating 5.0/5

John F. Couples - Confirmed reviews ALL

You can always rely on this hotel group to provide excellent service and value for money. We use them mainly for travel stops but also for longer stays. If you have a problem with anything about them, quality and standards of service, whatever, then the problem is you.

Customer review rating 4.5/5

Mark C. Business - Confirmed reviews ALL

Great room, lovely location and fantastic Genovese food - only a shame that one of the two lifts was out of service

Customer review rating 4.0/5

Leonardo F. Business - Confirmed reviews ALL

soddisfatto

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