Mercure Genova San Biagio 4 stars

Customer review rating (ALL Rating) 4.5/5 616 reviews

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Via Romairone 14, CITR 010025 ALB 0003, 16163 GENOVA, Italy

Description

Hotel extras

  • 24-hour fitness hall

  • Free private parking with easy access

  • Motorway at about 800 meters

  • Very quiet area with little traffic

  • Free WiFi and QR-code to read the Restaurant Card from your device

Our accommodation(s)

Hotel location

Mercure Genova San Biagio

Via Romairone 14, CITR 010025 ALB 0003
16163 GENOVA
Italy

GPS:44.476013, 8.897402

Telephone
Fax +39 010 9897 5399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RISTORANTE AL SERRO

The Al Serro restaurant, bathed in light thanks to the huge terrace it overlooks, offers a selection of regional and international dishes. Perfect for business lunches and receptions for up to 270 people.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  616 reviews

TripAdvisor Rating  4.0/5  1,200 reviews

Customer review rating 4.0/5

Stefano C. Business - Confirmed reviews ALL

I'm a habitual guest at the hotel for business trips and I consider the hotel as first choice when coming to Genoa. Last week I was assigned to room 317 which was fine overall, but I only wanted to inform that the window had some issues, not closing properly, and I experienced some noise from outside which I'm not used to it normally in the hotel. Thanks

Customer review rating 5.0/5

Isabel D. L. C. Friends - Confirmed reviews ALL

Located just outside Genoa, this hotel is very convenient for travelers with cars. Convenient location off highway, large, clean rooms and sanitary facilities, excellent parking, nice breakfast.

Customer review rating 3.0/5

Lars G. Business - Confirmed reviews ALL

When arrived at the room I noticed 1 pair of slippers on the bed for a superior double room for 2 persons. This got me to check what I actually was supposed to receive - nothing was mentioned on slippers, but bathrobes, which was totally missing. Not that we needed this, but wanted to be sure we would not have a problem afterwards, so I contacted the Reception and tried to explain the situation, to which the response was that they would take up the missing bathrobes, which in the end was 1 bath-towel, so then I gave up. My problem is still that I have the feeling the room was not in correct order when we moved in and that Reception did not understand this. Later, next morning at 06 early we were woken up by somebody going around banging on the windows - as these superior rooms have a "gangway" that obviously anybody can access. I called the Reception about this disturbance and if I understood correctly from what I could hear from the corridor, staff opened the emergency door in the end of that corridor and either invited the person outside or made, what I have understood was a homeless person looking for shelter from the big rain that night/morning. When checking out, as it was other staff from evening before, I asked about "The Single Slippers"-problem and they suggested it was a mistake from the Hotel's side. They were aware of the security problem happened as one of them were the night staff I had called two hours before. I did not as, or was offered, compensation as in the end I can always vote with my feet

Dear Lars G., Thank you for taking the time to tell us about your experience at the Mercure Genova San Biagio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.0/5

Michael R. Business - Confirmed reviews ALL

Good morning this was my Third time in your hotel. Like always good Service. The only thing is I talk on Tuesday for have a look at the shower doors because there are not really tied. But nobody checked this. But all ok, and I´m looking forward to come back next Year.

Customer review rating 4.5/5

Adrian H. Couples - Confirmed reviews ALL

A great stay, everything good

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Other web-users rate our hotel

  • 583 reviews 8.4/10 Location
  • 705 reviews 6.8/10 Room
  • 658 reviews 9.2/10 Service
  • 17 reviews 6.9/10 WiFi
  • 530 reviews 9.4/10 Breakfast
  • 459 reviews 7.6/10 Comfort
  • 277 reviews 6.5/10 Cleanliness
  • 159 reviews 4.2/10 Vibe

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