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Novotel Genova City Hotel 4 stars

Customer review rating 3.9/5 3,790 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Genova City
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • A few minutes' walk from the cruise terminal

  • Outdoor pool, fitness center and solarium - momentarily unavailable

  • ALL SAFE - SGS certified hotel

  • Convention center, computer rental

  • Family Rooms and recreational area for children

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • PorterPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Solarium
  • GolfPaying
  • TennisPaying
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Genova City

Via Antonio Cantore 8
16126
genova
italy

Tel: +3901064841

Fax: (+39)010/6484844

Check-in from 14h00

Check out up to 12h00

  • GENOVA :  18-20 Via Cantore

  • By plane

    C.COLOMBO AIRPORT At 6km / 3 miles

  • By plane

    CRISTOFORO COLOMBO At 6km / 3.75 miles

  • By plane

    MILANO AIRPORT At 160km / 99.43 miles

  • By boat

    HARBOUR At 0.5km / 0.31 miles

  • By helicopter

    AEROPORTO CRISTOFORO COLOMBO At 6km / 3.75 miles

  • By car

    GENOVA AEROPORTO At 3km / 1.88 miles

  • By car

    GENOVA EST At 15km / 9.38 miles

  • By car

    GENOVA OVEST At 0.5km / 0.31 miles

  • By train

    BRIGNOLE At 4km / 2.5 miles

  • By train

    RAILWAY STATION PRINCIPE At 2.01km / 1.25 miles

GPS :44.410576, 8.901636

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard Room with double bed and sofa bed

  • Max. number of persons: 4
  • Views: Panorama view, City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with one double bed and a sofa bed

  • Max. number of persons: 4
  • Views: Panorama view, City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room with double bed and sofa

  • Max. number of persons: 4
  • Views: Panorama view, City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

CANTORE8 BAR&CUCINA

Type of cuisine: International

The Cantore8 restaurant offers wonderful Italian cuisine and regional dishes in an inviting setting. Special menu for children

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CANTORE8 BAR&CUCINA

Non contractual photo

The bar is the ideal place to enjoy a drink with friends or unwind after a day's work. Here you'll find a wide selection of Italian and international cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 165 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Genova City

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

3,790 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,659 reviews

Things are missing in my room

Customer review rating 3.9/5

Anonymous Friends - 09/09/2020 Confirmed reviews ALL

Pas de mini bar (vide) the minibar was empty No kettle and coffee maker in the room. I chose a superior room for these services!!! But friendly staff

Comfortable room but some shortcomings

Customer review rating 3.9/5

Michael L. Families - 23/08/2020 Confirmed reviews ALL

The room was spacious and comfortable, and good value. Staff at reception were helpful and friendly. The location is not great, but we expected that. The main disadvantages were: (1) just two lifts (elevators) for the whole hotel, leading to long waits and (2) although breakfast was included in the price, there was a very long queue to get into breakfast so that it was not worth it.

Good stay

Customer review rating 3.9/5

Atif T. Families - 16/08/2020 Confirmed reviews ALL

It was overall a good stay. Room was a little tight but ok. Breakfast was good. Location was also ok. Staff could improve in more friendlier way.

Covid rules not clear on website

Customer review rating 3.9/5

Anna W. Families - 04/08/2020 Confirmed reviews ALL

I booked this hotel last minute and decided on 2 Exec rooms. When we arrived the hotel is really still in minimal functioning mode; no pool open, no bar, nothing in the rooms (I.e. a coffee machine as described in the Exec room), shampoo and shower gel is handed out at reception. The breakfast is a tray placed onto the table and was very average with a massive queue for a coffee. All in all I feel that I didn’t get value for money and wished we had stayed somewhere else.

OK

Customer review rating 3.9/5

Anonymous Couples - 11/03/2020 Confirmed reviews ALL

Stayed for one night. The first room we were given was a complete mess and hadn't been cleaned, with dirty bedding and leftover takeaway packaging. Considering it was early evening when we arrived this was pretty poor. Went back to reception and they immediately gave us a new room which was ok. Other than that slept well, breakfast was ok though bacon a tad undercooked and baked beans would have been nice. It was really useful to be able to leave our luggage in the storeroom for a few hours after we checked out as t gave us more time to explore Genoa freely.

Dear Mr K., thank you for taking the time to tell us about your experience at the Novotel Genova City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sara Solaro Quality Service Assistant Novotel Genova City

we received a confirmation for a delay of our stay caused by virus. we wait for a stay next april.

Customer review rating 3.9/5

Francesco Families - 09/03/2020 Confirmed reviews ALL

very kind answer by reception with some mails to confirm a delay of our booking

Gentile Signor S., desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Novotel Genova City. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signor S. le porgiamo cordiali saluti. Sara Solaro Quality Service Assistant Novotel Genova City

Great stay over well located

Customer review rating 3.9/5

G M. Couples - 22/02/2020 Confirmed reviews ALL

Friendly front of house staff close to ammenities including cruise ship terminal

Dear Mr M., we very much appreciate your comments regarding your stay at the Novotel Genova City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Solaro Quality Service Assistant Novotel Genova City

Camera polverosa

Customer review rating 3.9/5

Anonymous Business - 20/01/2020 Confirmed reviews ALL

Polvere diffusa.

Gentile sig./sig.ra, Desidero ringraziarla per il tempo dedicato a scriverci in seguito al suo soggiorno presso Novotel Genova City. Sono spiacente che il servizio e la prestazione non siano stati all’altezza delle sue aspettative e la prego di accettare le nostre più sincere scuse. Gli alberghi Novotel desiderano offrire sempre il massimo nella qualità del servizio. Pertanto la sua opinione è per noi molto preziosa. Le assicuro che saranno intraprese tutte le azioni necessarie al fine di migliorare la qualità delle prestazioni citate. La ringrazio nuovamente per i suoi commenti e ci auguriamo di riconquistare la sua fiducia in occasione del suo prossimo soggiorno. Nell’attesa di accoglierla nuovamente, le porgo i miei più cordiali saluti Sara Solaro Quality Service Assistant Novotel Genova City

Everything I needed and close to the ferry prt

Customer review rating 3.9/5

James P. Solo - 12/01/2020 Confirmed reviews ALL

Stay was just what I needed. Close to the ferry port, with parking and dining facilities

Dear Mr P., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sara Solaro Quality Service Assistant Novotel Genova City

Pleasant stay

Customer review rating 3.9/5

Miklos Families - 11/01/2020 Confirmed reviews ALL

My impression is positive; the staff was nice and very helpful. The beds were comfortable, we slept well. The room was quiet and clean, maybe the shower could be improved because it is very easy to make a swimming pool from the bathroom. The breakfast was excellent but some vegetables would be welcome. The location was perfect for us, very close to the motorway exit (we spent only one night ). Overall this is a very good hotel for the price.

Dear M. T., we very much appreciate your comments regarding your stay at the Novotel Genova City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Solaro Quality Service Assistant Novotel Genova City

Enjoyable but improvement needed

TripAdvisor rating 3.5/5

RickM1566 Family - 03/01/2020 TripAdvisor review

We stayed twice at the Novotel in Genoa. The 1st time it poured rain and both rooms and the evacuation doors leaked like a sieve. Both times the carpet needed vacuuming in the rooms and the foyer bar areas. If not they need to be replaced. I dusted two cushioned chairs to sit on and plumes of dust came off them. But, staff on the front desk were excellent and you couldn't want for more. The lunchtime buffet was great and breakfast was excellent with a big variety to offer. Coffee and tea in all rooms would be better than just in some rooms. Yes I would go back again, but the carpet and water leaks need to be addressed.

Not up to standards of a Novotel

Customer review rating 3.9/5

Anonymous Families - 02/01/2020 Confirmed reviews ALL

The personnel is polite and friendly but the hotel needs renovation, the beds are uncomfortable and the worst is the parking: the ceilings in some points are so low that we could barely find a place high enough to drive through and park and we had to use the wrong exit otherwise we would have been stuck

Gentile Signora T., desidero ringraziarla per il tempo dedicato a scriverci in seguito al suo soggiorno presso Novotel Genova City. Sono spiacente che il servizio e la prestazione non siano stati all’altezza delle sue aspettative e la prego di accettare le nostre più sincere scuse. Il nostro garage ha un' altezza massima di 1.75 m come segnalato in ingresso. Per futuri soggiorni la invito a chiedere in reception la disponibilità dei posti auto esterni La ringrazio nuovamente per i suoi commenti e ci auguriamo di riconquistare la sua fiducia in occasione del suo prossimo soggiorno. Nell’attesa di accoglierla nuovamente, le porgo, Signora T., i miei più cordiali saluti Sara Solaro Quality Service Assistant Novotel Genova City

Average

Customer review rating 3.9/5

Anonymous Families - 01/01/2020 Confirmed reviews ALL

Average

Dear Mr K. M., thank you for taking the time to tell us about your experience at the Novotel Genova City. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sara Solaro Quality Service Assistant Novotel Genova City

Standard Novotel quality except...

Customer review rating 3.9/5

Ei_chan_tamusan Solo - 10/12/2019 Confirmed reviews ALL

So far so good. But pressure of shower was too week to wash my hair/body... it is recommended to improve soon unless Genova city water network is not so sufficient to do.

Awesome stay.

Customer review rating 3.9/5

Jakub Couples - 21/11/2019 Confirmed reviews ALL

Everthing was perfect and we were fully satisfied. For a three star hotel everything was fine, breakfast, our room, service, crew. The only thing we would point out is the windows were the clean as we expected but due to construction of the windows we acknowledge it!

Tim F.

Customer review rating 3.9/5

Tim F. Solo - 31/10/2019 Confirmed reviews ALL

Hotel was not easy to find when coming from the airport using public transport. Reception service was good. Room OK if a little dated. Bathroom needed some attention. Location uninspiring. Breakfast good. Servicing of room good.

An adequate hotel for a short stay.

Customer review rating 3.9/5

Alec Families - 25/10/2019 Confirmed reviews ALL

This hotel was comfortable and the staff efficient. The location was not ideal for my stay as a tourist visiting the historic city.

Dirty

Customer review rating 3.9/5

Anonymous Families - 25/10/2019 Confirmed reviews ALL

Not clean

Dear Mr Youssef Said D., thank you for taking the time to tell us about your experience at the Novotel Genova City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sara Solaro Quality Assistant Novotel Genova City

Not so welcome drink

TripAdvisor rating 3.5/5

Jeroen v Family - 20/10/2019 TripAdvisor review

Regular Novotel, Nice that they have a piano. When we arrived we got a welcome drink, but only for 1 px? So the rest (3 px) we had to pay?? (We never experienced this before) So this Novotel only uses the accor loyalty program to raise their revenue.

Dear Jeroen v, thank you for taking your time to reporting your feedback concerning your accommodation at the Novotel Genova City Hoping to welcome you again in our hotel, I take this opportunity to send you my best regards. Sincerely Marco Majolino General Manager NOVOTEL Genova City
Customer review rating 3.9/5

Anonymous Solo - 19/10/2019 Confirmed reviews ALL

Rooms are good. Breakfast slightly disappointing

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