Information message

Novotel Genova City Hotel 4 stars

Customer review rating 4.0/5 3,876 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
Novotel Genova City
See on a map
+ 13 Services

Hotel extras

  • A few minutes' walk from the cruise terminal

  • Outdoor pool, fitness center and solarium - momentarily unavailable

  • ALL SAFE - SGS certified hotel

  • Convention center, computer rental

  • Family Rooms and recreational area for children

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Laundry
  • Porter Paying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Solarium
  • Golf Paying
  • Tennis Paying
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Genova City

Via Antonio Cantore 8
16126 genova
italy

Tel: +3901064841

Fax: (+39)010/6484844

Check-in from 14h00

Check out up to 12h00

  • GENOVA :  18-20 Via Cantore

  • By plane

    C.COLOMBO AIRPORT At 6km / 3 miles

  • By plane

    CRISTOFORO COLOMBO At 6km / 3.75 miles

  • By plane

    MILANO AIRPORT At 160km / 99.43 miles

  • By boat

    HARBOUR At 0.5km / 0.31 miles

  • By helicopter

    AEROPORTO CRISTOFORO COLOMBO At 6km / 3.75 miles

  • By car

    GENOVA AEROPORTO At 3km / 1.88 miles

  • By car

    GENOVA EST At 15km / 9.38 miles

  • By car

    GENOVA OVEST At 0.5km / 0.31 miles

  • By train

    BRIGNOLE At 4km / 2.5 miles

  • By train

    RAILWAY STATION PRINCIPE At 2.01km / 1.25 miles

GPS :44.410576, 8.901636

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard Room with double bed and sofa bed

  • Max. number of persons: 4
  • Views: Panorama view, City View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with one double bed and a sofa bed

  • Max. number of persons: 4
  • Views: Panorama view, City View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room with double bed and sofa

  • Max. number of persons: 4
  • Views: Panorama view, City View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

CANTORE8 BAR&CUCINA

Type of cuisine: International

The Cantore8 restaurant offers wonderful Italian cuisine and regional dishes in an inviting setting. Special menu for children

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

CANTORE8 BAR&CUCINA

The bar is the ideal place to enjoy a drink with friends or unwind after a day's work. Here you'll find a wide selection of Italian and international cocktails.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 165

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Genova City

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,876 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,665 reviews

quite satisfied bud the hotel is outdated

Customer review rating 3.5/5

A. Families - 09/06/2021 Confirmed reviews ALL

it was ok but the hotel is outdated so it needs urgent renovation or else you should change the pictures with the real ones; cleaning it's not enough anymore...

great personnel

Customer review rating 4.5/5

Paola Families - 22/05/2021 Confirmed reviews ALL

stayed for only on night but definitely worth repeating the experience, personnel kind and available through out my stay. they went the extra mile to make us feel comfortably at home

Good stay

Customer review rating 4.5/5

Francis Couples - 17/05/2021 Confirmed reviews ALL

Pleasant staff, clean room, secure parking for reasonable price. Breakfast and dinner ok

Well located, not a real 4 stars

Customer review rating 3.5/5

Ventimiglia Couples - 15/05/2021 Confirmed reviews ALL

The hotel was very nice placed to sleep there for one night but its furniture is very old fashion not in a classic way, just old and kind of deteriorating on the carpet and shower. The A/C is pretty noisy. I think with a good refurbishment I will consider to go again there, otherwise you must lower the classification and princing.

Things are missing in my room

Customer review rating 2.5/5

Anonymous Friends - 09/09/2020 Confirmed reviews ALL

Pas de mini bar (vide) the minibar was empty No kettle and coffee maker in the room. I chose a superior room for these services!!! But friendly staff

Comfortable room but some shortcomings

Customer review rating 3.5/5

Michael L. Families - 23/08/2020 Confirmed reviews ALL

The room was spacious and comfortable, and good value. Staff at reception were helpful and friendly. The location is not great, but we expected that. The main disadvantages were: (1) just two lifts (elevators) for the whole hotel, leading to long waits and (2) although breakfast was included in the price, there was a very long queue to get into breakfast so that it was not worth it.

Good stay

Customer review rating 4.0/5

Atif T. Families - 16/08/2020 Confirmed reviews ALL

It was overall a good stay. Room was a little tight but ok. Breakfast was good. Location was also ok. Staff could improve in more friendlier way.

Covid rules not clear on website

Customer review rating 2.0/5

Anna W. Families - 04/08/2020 Confirmed reviews ALL

I booked this hotel last minute and decided on 2 Exec rooms. When we arrived the hotel is really still in minimal functioning mode; no pool open, no bar, nothing in the rooms (I.e. a coffee machine as described in the Exec room), shampoo and shower gel is handed out at reception. The breakfast is a tray placed onto the table and was very average with a massive queue for a coffee. All in all I feel that I didn’t get value for money and wished we had stayed somewhere else.

OK

Customer review rating 3.5/5

Anonymous Couples - 11/03/2020 Confirmed reviews ALL

Stayed for one night. The first room we were given was a complete mess and hadn't been cleaned, with dirty bedding and leftover takeaway packaging. Considering it was early evening when we arrived this was pretty poor. Went back to reception and they immediately gave us a new room which was ok. Other than that slept well, breakfast was ok though bacon a tad undercooked and baked beans would have been nice. It was really useful to be able to leave our luggage in the storeroom for a few hours after we checked out as t gave us more time to explore Genoa freely.

Dear Mr K., thank you for taking the time to tell us about your experience at the Novotel Genova City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sara Solaro Quality Service Assistant Novotel Genova City

we received a confirmation for a delay of our stay caused by virus. we wait for a stay next april.

Customer review rating 4.5/5

Francesco Families - 09/03/2020 Confirmed reviews ALL

very kind answer by reception with some mails to confirm a delay of our booking

Gentile Signor S., desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Novotel Genova City. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signor S. le porgiamo cordiali saluti. Sara Solaro Quality Service Assistant Novotel Genova City

Great stay over well located

Customer review rating 4.5/5

G M. Couples - 22/02/2020 Confirmed reviews ALL

Friendly front of house staff close to ammenities including cruise ship terminal

Dear Mr M., we very much appreciate your comments regarding your stay at the Novotel Genova City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Solaro Quality Service Assistant Novotel Genova City

Enjoyable but improvement needed

TripAdvisor rating 3.0/5

RickM1566 Family - 03/01/2020 TripAdvisor review

We stayed twice at the Novotel in Genoa. The 1st time it poured rain and both rooms and the evacuation doors leaked like a sieve. Both times the carpet needed vacuuming in the rooms and the foyer bar areas. If not they need to be replaced. I dusted two cushioned chairs to sit on and plumes of dust came off them. But, staff on the front desk were excellent and you couldn't want for more. The lunchtime buffet was great and breakfast was excellent with a big variety to offer. Coffee and tea in all rooms would be better than just in some rooms. Yes I would go back again, but the carpet and water leaks need to be addressed.

Not so welcome drink

TripAdvisor rating 2.0/5

Jeroen v Family - 20/10/2019 TripAdvisor review

Regular Novotel, Nice that they have a piano. When we arrived we got a welcome drink, but only for 1 px? So the rest (3 px) we had to pay?? (We never experienced this before) So this Novotel only uses the accor loyalty program to raise their revenue.

Dear Jeroen v, thank you for taking your time to reporting your feedback concerning your accommodation at the Novotel Genova City Hoping to welcome you again in our hotel, I take this opportunity to send you my best regards. Sincerely Marco Majolino General Manager NOVOTEL Genova City

As expected

TripAdvisor rating 4.0/5

KochinaP Solo travel - 01/09/2019 TripAdvisor review

Nice hotel, good location close to the old center and the waterfront. On site parking and a good restaurant on site. Good breakfast, rooms are clean and staff are very nice to deal with. Would stay there again.

Far from Novotel standards

TripAdvisor rating 2.0/5

André G Family - 13/07/2019 TripAdvisor review

Bathroom not clean Bath tube plugged And the worst. The hotel did not provide the breakfast for my 5yo son as per Novotel policy. I don't recommend this hotel. It's far from the Novotel service standards.

Dear André G, I'm sorry that your stay at the Novotel Genova City was not up to your expectations, and please, accept our most sincere apologies. I assure you that we have taken all necessary actions to ensure a comfortable stay for all our clients. About the breakfast as per Novotel policy for the child's the breakfast is offer for a max of 2 child if the parents take the breakfast. We are ready to welcoming you again, trying to regain your confidence. Yours sincerely Marco Majolino General Manager NOVOTEL Genova City

Good hotel with friendly staff, close to city centre

TripAdvisor rating 5.0/5

Olga_Gavrilova_Coala Family - 20/06/2019 TripAdvisor review

We stayed only 1 night (and thought it should have been 2 nights min) with my daughter. The hotel is walking distance to the port, Acuarium and city centre. Room is veeery comfortable, clean and nice, double windows make city noise dissapear immediatly. Staff was very nice and helpful. Pool was a good bonus. Breakfast is nice, too. The only awkwad point is the hotel is just 10 min to Airport, but no bus or train in that direction, so taxi is needed.

Excellent custom service but the hotel is lack of proper maintenance

TripAdvisor rating 3.0/5

rzhang_1969 Family - 05/05/2019 TripAdvisor review

We were pleasantly surprised that Novotel Genova City upgraded our room to executive level and the staffs in hotel were very helpful and kind. Even through the hotel is located near port among heavy traffic around, due to its double windows, the rooms are quiet. However, the cleaning service and maintenance of rooms are not very satisfactory. The bathroom sewer of our first room was totally blocked. After changed to a second room, the sink in WC was also blocked and we could hardly wash our faces or brushing our teeth. It was really pity for a hotel brand like Novotel, the cleaning service was in such a mess. By the way, the parking at hotel is not free of charge and we had to find a street parking quite far away.

Dear rzhang_1969, I'm sorry that your stay at the Novotel Genova City was not up to your expectations, and please, accept our most sincere apologies. I assure you that we have taken all necessary actions to ensure a comfortable stay for all our clients. We are ready to welcoming you again, trying to regain your confidence. Yours sincerely Marco Majolino General Manager NOVOTEL Genova City

Too hot in room

TripAdvisor rating 4.0/5

johnmR6562HW Couples - 05/04/2019 TripAdvisor review

The hotel room and facilities are good but the room air conditioning does not work. We have to open the window at night but it is very noisy because the hotel is at the main highway junction. The car park is a bit tricky on entry.

Novotel Genoa

TripAdvisor rating 5.0/5

Jose G Business - 15/05/2018 TripAdvisor review

Excellent hotel with an excellent location. The room is clean and comfortable. Internet was good. Need to work a little bit with the breakfast. More options and more personnel needed for the amount of people we were at the restaurant at the same time

Genova en route

TripAdvisor rating 4.0/5

923Bob Couples - 11/01/2018 TripAdvisor review

The staff were very friendly and helpful. We got a bus close to the hotel in to Genova and enjoyed our visit to this interesting city. There is a large choice of restaurants and bars to be found within the old city.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in genova