Novotel Genova City 4 stars

Customer review rating (ALL Rating) 4.4/5 1,352 reviews

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Description

Hotel extras

  • Strategic location for: Highways, Airport, Cruise and Ferry Terminal

  • Swimming pool - solarium overlooking Genoa Lantern. Fitness center 24/24

  • Family rooms (2 children stay free of charge)

  • Meeting Centre, Business Corner and Restaurant (International menu)

  • Private on-site parking for cars up to 176 cm

Our accommodation(s)

Book this hotel
Room 1

Discover the new and pleasant Executive room for up to 3 people, completely redesigned, located on the upper floors. The room has a 55" Smart TV, Nespresso coffee machine, bathrobe, slippers and minibar.

  • Views:

    City View or Panorama view

Max. number of persons
3

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Handheld shower
  • Roll-in shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 3 pers. max
  • Bedding 1 x Queen size bed(s)
  • Views: City View or Panorama view

Modern, spacious and well designed, the 1-bedroom apartment has a separate living room, a fully equipped kitchen with microwave, dishwasher and 4-seat dining room. Bathroom with shower and walk-in closet

  • Views:

    Panorama view

Max. number of persons
3
Area
From 44 / 473 sq ft
Accessibility
Accessible room

Bedding

Single sofa bed(s) x1

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Induction hobs
  • Kettle
  • Microwave
  • Mini Bar
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Bidet
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Handheld shower
  • Roll-in shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk

Hotel location

Novotel Genova City

Via Antonio Cantore 8
16149 GENOVA
Italy

GPS:44.410576, 8.901636

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 199 rooms
  • 8 rooms for people with reduced mobility
  • 7 connecting rooms
  • 199 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Porter

  • Porter

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

8 Meeting rooms

Family

Services for children

  • Video game area
  • Indoor playground for children
  • Play area
  • Children''s TV Channels

Well-being

Open from 01 Jun to 01 Sept

  • Outside
  • On site

Novotel Genova City

  • On site

Sports and leisure

Basketball court

  • On site

Horseback riding

  • Nearby

Squash court

  • Nearby

Volleyball

  • Nearby

Croquet

  • Nearby

Horseback riding Additional charge

  • On site

Football

  • On site

Table tennis Additional charge

  • On site

Scuba diving

  • Nearby

Pedal boat Additional charge

  • On site

Boat excursions

  • On site

Deep sea fishing/Sea fishing Additional charge

  • On site

Deep sea fishing/Sea fishing

  • Nearby

Snorkelling/Scuba diving center

  • Nearby

Sailing

  • Nearby

Boat excursions

  • Nearby

Scuba diving Additional charge

  • On site

Boules/petanque

  • Nearby

Basketball court

  • Nearby

Athletics stadium

  • On site

Wind surfing facilities

  • Nearby

Volleyball Additional charge

  • On site

Boules/petanque Additional charge

  • On site

Sailing Additional charge

  • On site

Squash court Additional charge

  • On site

Snorkelling/Scuba diving center Additional charge

  • On site

Athletics stadium

  • Nearby

Table tennis

  • Nearby

Football

  • Nearby

Croquet

  • On site

Wind surfing facilities Additional charge

  • On site

Pedal boat

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 140 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.76 m / 1.76 ft
  • Parking pricing: 10.00 10 EUR Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

CANTORE8 BAR&CUCINA

The Cantore8 restaurant offers wonderful Italian cuisine and regional dishes in an inviting setting. Special menu for children

Cooking style
International
Chef name
Mattia Dell'Acqua
Capacity
90
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Meals by the swimming Pool
  • Private lounge

Payment

  • Cash
  • Credit card
  • Luncheon voucher
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

The Cantore8 restaurant offers wonderful Italian cuisine and regional dishes in an inviting setting. Special menu for children

The bar is the ideal place to enjoy a drink with friends or unwind after a day's work. Here you'll find a wide selection of Italian and international cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,352 reviews

Customer review rating 4.5/5

Christian H. Solo - Confirmed reviews ALL

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Customer review rating 3.5/5

Stefan B. Families - Confirmed reviews ALL

Customer review rating 0.5/5

Petr F. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Constantijn U. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Nice pool

Customer review rating 3.5/5

Stefan B. Families - Confirmed reviews ALL

Well, I wouldn't rate it 4* but overall experience was OK.

Customer review rating 0.5/5

Petr F. Families - Confirmed reviews ALL

Small room, worn out, not clean, black corners in the shower, soap and shower gel empty. Staff was friendly.

Customer review rating 5.0/5

Constantijn U. Business - Confirmed reviews ALL

The hotel has a car park underground. Street parking impossible here. It is not far away from the ferry terminal, about 10 minutes walk downhill. To see the old city, you have to walk a bit more, however public transport is not far away from here.

Customer review rating 3.5/5

Aadne S. Families - Confirmed reviews ALL

Cleaning could have been better. The rooms need a thorough overhaul/cleaning from time to time to remove areas that are not covered in the daily cleaning. Positive aspects include free water in the fridge and good air conditioning. The location of the hotel is neither here nor there. Not in the city center, but also not as car-friendly as we had hoped. Genova has an incomprehensible spaghetti-like road network. Parking in the basement is available for a fee. Breakfast was good.

Customer review rating 2.0/5

Johan W. K. Families - Confirmed reviews ALL

Sorry but really not so great. Friendly staff but hotel is so outdated.

Customer review rating 4.5/5

Tommy B. Families - Confirmed reviews ALL

Friendly staff Great breakfast Nice pool Easy parking Worn down, but nice surroundings.

Customer review rating 4.0/5

Adam C. Business - Confirmed reviews ALL

Overall, I am very satisfied with my stay at the hotel. The restaurants, bars, room, and cleanliness were all of an excellent standard and deserve praise. However, I have two suggestions that could further enhance the hotel's quality. For such a prestigious hotel, purchasing a few new sun loungers for the pool area should not be an issue. The current loungers appear to have been repaired with homemade solutions, which are not very effective and look out of place in a hotel of this standard. The second point is the gym, which could definitely use an upgrade. The equipment feels outdated, as if it has not been modernized since the 1990s. A small investment in renovating the gym would significantly improve the guest experience and further enhance the hotel's prestige. These are relatively minor issues, but addressing them would make an already excellent stay even better.

Customer review rating 2.0/5

Laurent B. Business - Confirmed reviews ALL

Receptionist rude Parking too small, park slots too tight Swimming pool and amenities close too early

Customer review rating 4.5/5

Ian N. M. Solo - Confirmed reviews ALL

Good access to the port, secure underground parking and comfortable beds makes this the perfect choice for downtown Genoa

Customer review rating 4.5/5

Veronica P. L. Z. Couples - Confirmed reviews ALL

We were upgraded due to my diamond status and this was well appreciated. the room was clean and comfortable and we overlooked the port which was quite nice.

Customer review rating 5.0/5

Jin F. G. Business - Confirmed reviews ALL

The hotel is situated near the ferry port with views out to the sea or to the hills of Genova. Nicely furnished rooms and very well insulated against the sounds of the city. The best part is the team both at reception and in the restaurant that made the experience of staying here stand out from my other travels.

Customer review rating 4.5/5

Willem G. Families - Confirmed reviews ALL

Lovely view, great breakfast and nice room.

Customer review rating 4.0/5

Francesco M. Couples - Confirmed reviews ALL

X

Customer review rating 4.5/5

Cyril H. Business - Confirmed reviews ALL

Good hotel, confortable very good breakfirst

Dear Cyril, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 2.0/5

Adam J. Families - Confirmed reviews ALL

Staff were all very helpful. However, the stay was not worth 200 euro (I paid 100 and used my silver loyalty points for a 80 euro discount). The air conditioning didn't work in the room (not the right season apparently) with the result that it felt like 25 degrees in the room. Reception staff kindly changed us from room 922 and 919 saying it would be cooler, however we ended up sleeping with the room window open all night (big windows which allow little air in but a lot of noise). Overall a very poor experience as we didn't sleep well (2 adults, 2 kids): room too warm, finishing of the rooms badly done (looks newly done, but with little attention to detail i.e. dirty extractor fan in the bathroom, paint not uniform, seals in bathroom dirty, bathroom towels dirty. After this experience, I would be wary of staying in a Novotel as the 4 star rating is my view is more akin to a 1 or 2 star experience. Also, food in the restaruant was not abudant (cabornora in a very small bowl for 14 euro (!) and kids portions served on mini-plates - not very practical). I leave the review for your information only to try to ameliorate the hotel in any way possible, as said, the staff were all helpful and kind - only it seems unfortunately the hotel is trying to make margins in reducing the quality experienced and charging top dollar.

Dear Mr J., Thank you for taking the time to tell us about your experience at the Novotel Genova City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. the level of cleanliness must always be accurate in details and meet quality standards We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 1.5/5

Adrian M. Families - Confirmed reviews ALL

Room with no aircon, dated painting, marks of leak in the bathroom and disgusting breakfast

Dear Mr M., Thank you for taking the time to tell us about your experience at the Novotel Genova City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence Our Buffet Breakfast is usually highly appreciated We are very sorry that it was not appreciated at all. We will do our best to improve in this regard as well. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Santha B. Families - Confirmed reviews ALL

Everything was perfect! Good location, hotel is 10mins by bus from the center, bus stop is 2 mins from the entrance.

Customer review rating 3.0/5

Sajjad A. Families - Confirmed reviews ALL

I booked this hotel for 2 nights as it was close to the city centre but it’s a dated hotel with very little customer service

Dear Sajjad A., Thank you for taking the time to tell us about your experience at the Novotel Genova City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Other web-users rate our hotel

  • 762 reviews 7.8/10 Location
  • 989 reviews 6.9/10 Room
  • 840 reviews 8.7/10 Service
  • 11 reviews 6.3/10 WiFi
  • 563 reviews 8.3/10 Breakfast
  • 440 reviews 5.1/10 Cleanliness
  • 165 reviews 4.4/10 Amenities

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