Novotel Genova City Hotel 4 stars

The room was spacious and comfortable, and good value. Staff at reception were helpful and friendly. The location is not great, but we expected that. The main disadvantages were: (1) just two lifts (elevators) for the whole hotel, leading to long waits and (2) although breakfast was included in the price, there was a very long queue to get into breakfast so that it was not worth it.

It was overall a good stay. Room was a little tight but ok. Breakfast was good. Location was also ok. Staff could improve in more friendlier way.

I booked this hotel last minute and decided on 2 Exec rooms. When we arrived the hotel is really still in minimal functioning mode; no pool open, no bar, nothing in the rooms (I.e. a coffee machine as described in the Exec room), shampoo and shower gel is handed out at reception. The breakfast is a tray placed onto the table and was very average with a massive queue for a coffee. All in all I feel that I didn’t get value for money and wished we had stayed somewhere else.

Stayed for one night. The first room we were given was a complete mess and hadn't been cleaned, with dirty bedding and leftover takeaway packaging. Considering it was early evening when we arrived this was pretty poor. Went back to reception and they immediately gave us a new room which was ok. Other than that slept well, breakfast was ok though bacon a tad undercooked and baked beans would have been nice. It was really useful to be able to leave our luggage in the storeroom for a few hours after we checked out as t gave us more time to explore Genoa freely.

very kind answer by reception with some mails to confirm a delay of our booking

Friendly front of house staff close to ammenities including cruise ship terminal

We stayed twice at the Novotel in Genoa. The 1st time it poured rain and both rooms and the evacuation doors leaked like a sieve. Both times the carpet needed vacuuming in the rooms and the foyer bar areas. If not they need to be replaced. I dusted two cushioned chairs to sit on and plumes of dust came off them. But, staff on the front desk were excellent and you couldn't want for more. The lunchtime buffet was great and breakfast was excellent with a big variety to offer. Coffee and tea in all rooms would be better than just in some rooms. Yes I would go back again, but the carpet and water leaks need to be addressed.

Regular Novotel, Nice that they have a piano. When we arrived we got a welcome drink, but only for 1 px? So the rest (3 px) we had to pay?? (We never experienced this before) So this Novotel only uses the accor loyalty program to raise their revenue.

Nice hotel, good location close to the old center and the waterfront. On site parking and a good restaurant on site. Good breakfast, rooms are clean and staff are very nice to deal with. Would stay there again.

Bathroom not clean Bath tube plugged And the worst. The hotel did not provide the breakfast for my 5yo son as per Novotel policy. I don't recommend this hotel. It's far from the Novotel service standards.

We stayed only 1 night (and thought it should have been 2 nights min) with my daughter. The hotel is walking distance to the port, Acuarium and city centre. Room is veeery comfortable, clean and nice, double windows make city noise dissapear immediatly. Staff was very nice and helpful. Pool was a good bonus. Breakfast is nice, too. The only awkwad point is the hotel is just 10 min to Airport, but no bus or train in that direction, so taxi is needed.

We were pleasantly surprised that Novotel Genova City upgraded our room to executive level and the staffs in hotel were very helpful and kind. Even through the hotel is located near port among heavy traffic around, due to its double windows, the rooms are quiet. However, the cleaning service and maintenance of rooms are not very satisfactory. The bathroom sewer of our first room was totally blocked. After changed to a second room, the sink in WC was also blocked and we could hardly wash our faces or brushing our teeth. It was really pity for a hotel brand like Novotel, the cleaning service was in such a mess. By the way, the parking at hotel is not free of charge and we had to find a street parking quite far away.

The hotel room and facilities are good but the room air conditioning does not work. We have to open the window at night but it is very noisy because the hotel is at the main highway junction. The car park is a bit tricky on entry.

Excellent hotel with an excellent location. The room is clean and comfortable. Internet was good. Need to work a little bit with the breakfast. More options and more personnel needed for the amount of people we were at the restaurant at the same time

The staff were very friendly and helpful. We got a bus close to the hotel in to Genova and enjoyed our visit to this interesting city. There is a large choice of restaurants and bars to be found within the old city.