Grand Mercure Yogyakarta Adi Sucipto 5 stars

Customer review rating (ALL Rating) 4.6/5 149 reviews

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Grand Mercure Yogyakarta Adi Sucipto - Image 1
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Jalan Laksda Adi Sucipto No 80, Sleman, 55281 YOGYAKARTA, Indonesia

Description

Hotel extras

  • Easy access to airport, shopping malls, waterpark, cinemas and popular landmarks

  • Outdoor swimming pool with spacious pool deck, fitness centre, spa & sauna

  • Free shuttle service to Malioboro

  • Free high-speed WIFI connection in all areas

  • Press reader, all-you-can-read digital newspapers & magazine application

Our accommodation(s)

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Hotel location

Grand Mercure Yogyakarta Adi Sucipto

Jalan Laksda Adi Sucipto No 80, Sleman
55281 YOGYAKARTA
Indonesia

GPS:-7.783458, 110.392004

Telephone
Fax +62 274 2924400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PURPLE

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  149 reviews

Customer review rating 3.0/5

Ashutosh P. Business - Confirmed reviews ALL

It was good, only concern is that you don't have smart TV which is a problematic as other hotels have the same facility.

Dear Ashutosh P., Thank you for taking the time to tell us about your experience at the Grand Mercure Yogyakarta Adi Sucipto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pupung Sutisna General Manager

Customer review rating 5.0/5

Daniel G. Solo - Confirmed reviews ALL

All staff were very friendly and helpful.

Daniel G. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Grand Mercure Yogyakarta Adi Sucipto. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Pupung Sutisna General Manager

Customer review rating 3.0/5

Irene E. S. Couples - Confirmed reviews ALL

The restaurant staff was outstanding. But the front office was too overwhelming with their own things.

Customer review rating 4.5/5

Satria *. F. Couples - Confirmed reviews ALL

I enjoyed the warm welcome from FO team/Raffael, DM- Mike and EAM - Pak Roland and smooth check in process. Room was spacious & comfy. I love the breakfast spread, great variety and choices - well done.

Dear Satria F., We very much appreciate your comments regarding your stay at the Grand Mercure Yogyakarta Adi Sucipto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna General Manager

Customer review rating 5.0/5

Chien S. C. Families - Confirmed reviews ALL

My mother and I had a truly wonderful two-night stay at Grand Mercure Yogyakarta Adi Sucipto. What made our experience particularly memorable was the exceptional hospitality, professionalism, and genuine kindness demonstrated by the entire team. First and foremost, I would like to express my heartfelt appreciation to Ms. Tiwi Delinda from Guest Relations. We originally had two separate reservations with different room categories, which would normally have required us to change rooms between nights. Tiwi went above and beyond to coordinate a complimentary suite upgrade for our second night, allowing us to stay in the same room throughout our visit without repacking our luggage or moving our belongings. This thoughtful arrangement saved us considerable time and effort and made our stay so much more relaxing. What impressed me even more was finally meeting Tiwi in person during check-in. She was incredibly warm, welcoming, attentive, and professional. Her genuine passion for hospitality truly shines through. She is an outstanding example of what exceptional hotel service should be, and I sincerely hope the management team recognizes her wonderful efforts. I would also like to commend the entire breakfast restaurant team. Every staff member we encountered was friendly, enthusiastic, attentive, and highly professional. As an ALL Accor Platinum member, I particularly appreciated the dedicated seating area for elite members, which provided a comfortable and pleasant dining environment. The team’s thoughtful and attentive service made our mornings even more enjoyable. Although we unfortunately did not have the opportunity to enjoy the dinner buffet, I would still like to recognize the female staff member who welcomed and assisted us at the dinner restaurant. She was extremely courteous, knowledgeable, and professional, leaving us with an excellent impression even though we ultimately did not dine there. Another special thank-you goes to the bar staff member who assisted us after check-out. We encountered a problem because our complimentary drink vouchers were no longer visible in the mobile app after checking out. Rather than simply turning us away, he patiently took the time to investigate, verify our entitlement, and help resolve the issue. His patience, initiative, and willingness to assist were genuinely appreciated. Finally, I would also like to thank the bell and luggage service team for being consistently proactive, helpful, and welcoming. Their readiness to assist made our arrivals and departures smooth and effortless. As a frequent traveler and hotel loyalty member, I truly value service that goes beyond expectations. What stood out at this property was not just one exceptional employee, but a genuine culture of hospitality across multiple departments. Thank you once again to Tiwi Delinda and the entire Grand Mercure Yogyakarta Adi Sucipto team for making our stay with my mother so comfortable and memorable. You should all be very proud of the hospitality you deliver. We would be delighted to return and highly recommend this hotel to other travelers visiting Yogyakarta.

Dear Chien s. C., We very much appreciate your comments regarding your stay at the Grand Mercure Yogyakarta Adi Sucipto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna General Manager

Other web-users rate our hotel

  • 152 reviews 8.2/10 Location
  • 901 reviews 8.9/10 Room
  • 1,623 reviews 9.6/10 Service
  • 6 reviews 9.2/10 WiFi
  • 1,235 reviews 9.5/10 Food
  • 656 reviews 9.3/10 Breakfast
  • 577 reviews 8.6/10 Cleanliness
  • 493 reviews 9.3/10 Amenities

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