Mercure Bandung City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,002 reviews

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Description

Hotel extras

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary Mini Bar at Privilege Room & Executive Suite

  • Ballroom ready to welcome up to 1000 people

Our accommodation(s)

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Hotel location

Mercure Bandung City Centre

Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung
40261 BANDUNG
Indonesia

GPS:-6.923887, 107.611619

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,002 reviews

TripAdvisor Rating  4.5/5  1,267 reviews

Highly Recommended

TripAdvisor rating 5.0/5

keith_VLK TripAdvisor review

Mercure Hotel in Bandung exceeded my expectations in every way. From the welcoming staff to the comfortable rooms, every aspect of my stay was exceptional. The hotel's prime location made exploring Bandung a breeze, and the delicious dining options on-site were a delightful bonus. I highly recommend Mercure Hotel for anyone visiting Bandung.

Wonderful stay in Mercure City Center Hotel Bandung

TripAdvisor rating 5.0/5

GrandTour52057440977 TripAdvisor review

The hotel Is Very well located and the Rooms are clean and well maintained with very friendly Staffs. Upon our arrival, We were well welcomed and helped by Pak Rizal and the hotel duty manager Pak Septa. We stayed there for 2 nights. The breakfast Is good (but it can be better if it Is less salty) and they serve different main course everyday. All the restaurant Staffs are Very friendly and helpful, Especially the restaurant supervisors Pak Irpran dan Ibu Rika are very kind and attentive, keep on checking on us whether ww need help, cause we are wirh our mom who Is on wheelchair. We will come back to this hotel next visit to Bandung.

Dear GrandTour52057440977, Thank you for giving us a perfect score. We appreciate your wonderful comments and delighted to hear that you were enjoying your time here, especially food quality, hotel ambiance, and staff services. We surely will inform our team about their outstanding service so they will be proudly continuing it. Looking forward to your next visit. Feel welcome. Best regards, Velda Kalalo General Manager

Hmmm...

Customer review rating 3.0/5

Akd Couples - Confirmed reviews ALL

Booked 2 room. 1 room Air conditioner is broken already complain but still HOT. ROOM NO 323. Asking for more water because my wife is pregnant only can get 2 bottle /ask.

Dear Mr. AKD, Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Velda Kalalo General Manager

Room smelly, parking difficult

Customer review rating 3.5/5

Roy Families - Confirmed reviews ALL

All should be ok until I found one of booking room was really smelly. The equipment that refresh the air also not working How come you put an equipment to refresh the air, but the equipment itself not working. Parking space also problem

Dear Mr. Roy, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Velda Kalalo General Manager

Not an upgrade from ibis.

Customer review rating 3.0/5

Pip Solo - Confirmed reviews ALL

Door frame in bathroom isnt properly fitted, it's hard to close and lock the door. Adjoining door isn't properly fitted as well, noise from the family next door leaks easily. Spa is not available since the workers are on holiday. Pool is too narrow. Breakfast is the only good thing.

Dear Ms. Pip, Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Velda Kalalo General Manager

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Other web-users rate our hotel

  • 364 reviews 6/10 Location
  • 763 reviews 7.9/10 Room
  • 712 reviews 9.2/10 Service
  • 17 reviews 7.9/10 WiFi
  • 415 reviews 7.9/10 Cleanliness
  • 259 reviews 8.3/10 Breakfast
  • 184 reviews 8.4/10 Vibe
  • 92 reviews 8.5/10 Pool

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