Novotel Brussels Centre Midi Station 4 étoiles

Cher Monsieur, Tout d’abord, nous tenons à vous remercier d’avoir pris le temps de partager vos impressions sur votre séjour. Nous sommes enchantés que vous ayez apprécié votre séjour parmi nous et plus particulièrement la gentillesse et le professionnalisme de notre personnel. Notre équipe s’efforce chaque jour de vous offrir le meilleur service possible et votre satisfaction est notre plus grande récompense. Nous vous remercions encore pour votre commentaire et espérons avoir le plaisir de vous accueillir de nouveau très prochainement. Cordialement, Christina Guest Relations

Dear guest, First of all, we would like to thank you for taking the time to share your feedback. We would like to apologize for the cleanliness issues you encountered with the carpet and sheets in your room. Regarding the room change, we are glad that we were able to respond promptly to your concerns and provide you with an alternative solution. However, we understand that it would have been preferable if such issues had not arisen in the first place. Furthermore, we apologize for the absence of hand soap and the damaged hairdryer in the new room. These oversights are not representative of our usual standards, and we apologize for any inconvenience caused. We will address these issues with our housekeeping team to ensure that they are more vigilant in their checks and that all necessary amenities are provided in every room. Moreover, do not hesitate to contact the reception for any concerns you have during your stay. They will be more than happy to assist you with any concerns you may have during your stay, including the prompt provision of required amenities. We appreciate your feedback as it helps us identify areas for improvement. We hope that you would give us another opportunity to provide you with a better experience in the future. Best regards, Christina Guest relations