Mercure Rome Leonardo da Vinci Airport 4 stars

Electricity and internet not working. They flipped a fuse to have basic electricity in the room, but no wifi, no hair dryer. Shower had warm water, but not hot like I was looking forward to. We didn’t get the view described in the booking. The mattress was old, you could feel the springs, but I was dead tired, so fell asleep immediately. The towels, although plentiful were very worn out. The hotel interior is in need of some modernization. The area surrounding the hotel is pretty ugly, but it is close to the airport - under 10 min drive and they have a 6 euro per person shuttle. There are some nice cafes within walking distance. The hotel reception provided me with a toothbrush when I asked for one. Only one hand gel and one all-in-on body wash gel provided for toiletries in the bathroom. There was a coffee maker and some instant coffees, but we didn’t try them. In the end, it was all we needed to stay the night between flights, it was the most reasonable price at $130 CAD. But there is lots they should be improving.

Friendly staff, cleanliness and good breakfast.

Checkin was slow.....room had no internet so I had to pack up and move, thanks a friendly/knowledgeable desk man.....Food in restaurant was very good.....halls are dark and look dirty because the carpeting in ugly grey/black......the do nickel dime you....charge for shuttle from FCO. returning to FCO in morning, we paid and had receipts of shuttle but no tickets....so everyone had to go back into the hotel for tickets...oops

I expected to be able to have a room key that worked. I did not get a working room key! I expected to be able to control the room temperature with a room thermostat. The thermostat did not work! I expect not to pay for a breakfast I did not order. Instead I was charged for a breakfast my wife and I did not eat. I expected the front desk clerk Giulia (or Julia) to direct me to the closest elevator to our room. Instead I was directed to the farthest. This place is terrible and I would not recoomend it to anyone.

We always prefer to stay at the Mercure hotel when we are flying out of Fiumicino seaport……feels like home from home……everything is as you expect a good experience to be.