Mercure Rome Leonardo da Vinci Airport 4 stars

Customer review rating 4.0/5 1,685 reviews
Mercure Rome Leonardo da Vinci Airport
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Hotel extras

  • A stone's throw away from Fiumicino International Airport

  • Wine Bar and Restaurant

  • Fitness center open 24 hours a day and outdoor swimming pool (from May to September)

  • Concierge service in the Hall

  • Free WIFI and tea and coffee making facilities in all rooms

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air Conditioning
  • ROMA FIUMICINO AIRPORTPaying
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Jogging track (Nearby)
Business services
  • 8 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Rome Leonardo da Vinci Airport

Via Portuense 2470
00054
fiumicino
italy

Tel: +3906999351

Fax: (+39)06/99935888

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    ROMA FIUMICINO AIRPORT At 3km / 1.86 miles - Shuttle paying

  • By train

    TERMINI At 32km / 19.88 miles

GPS :41.77306, 12.238787

Our accommodations

187 nonsmoking, fully soundproofed rooms spread across several floors, with air conditioning, 32" LCD satellite TV, free WIFI, minibar and tea and coffee making facilities. Privilege Rooms with private balcony with pool view available on request.

Standard Double Room

  • Max. number of persons: 2
  • Area: From 27
  • Views: Airport view, Pool side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Twin Room

  • Max. number of persons: 2
  • Area: From 27
  • Views: Airport view, Pool side *

* Subject to availability

  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Privilege Double Room with Balcony

  • Max. number of persons: 2
  • Area: From 31
  • Views: Airport view, Pool side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Accessible room

Double Room for people with reduced mobility

  • Max. number of persons: 2
  • Area: From 27
  • Views: Airport view, Pool side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 27
  • Views: Airport view, Pool side *

* Subject to availability

  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Superior Room with double bed

  • Max. number of persons: 2
  • Area: From 27
  • Views: Airport view, Pool side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

LEONARDO RESTAURANT

Type of cuisine: International

Known for its gastronomic excellence, it is the ideal place for foodies who love sampling the most delicious Italian dishes and international specialties

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Our bar offers an extensive list of carefully selected wines and international cocktails to enjoy alongside tasty snacks

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 240

  • Maximum capacity: 260 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Rome Leonardo da Vinci Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

1,685 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,161 reviews

Used for Meeting

Customer review rating 4.0/5

Anonymous Business - 02/02/2020 Confirmed reviews ALL

Stayed two nights for a meeting on site. The room was unbearably hot, making sleeping difficult. I asked not to have a balcony, but was placed on the third floor - only option for cooler air was opening the door to the large shared balcony, which feels very unsecure and could not be done over night. Advised front desk and was told the winter heat was on and the inroom thermostat could not make it cooler. They advised they could turn off my room from the main thermostat, but there was no change for night two. Breakfast options were plentiful, but all hot items were cold.

Dear Mrs W., I would like to thank you for taking the time to write your feedback concerning your stay at Mercure Rome Leonardo Da Vinci Airport. We are sorry to read your negative comment and for leaving you a bad memory of the stay. Everyday we are committed to satisfy our guests and we sincerely apologize for not having succeeded with you in this circumstance. If you wish to give us another opportunity to demonstrate our professionalism, please write me directly to the email : h9… I will take care of your room with a special treatment. Kindest Regards Eleonora Ingrassia Front Office Manager

CONVENIENT LOCATION

Customer review rating 4.0/5

Ivan Couples - 29/01/2020 Confirmed reviews ALL

Everything was excellent except to 2 things. The air conditioning in our room was unusually noisy and we had to switch it off to sleep. Also we were surprised that there were so many unavoidable stairs in the otherwise modern premises

Customer review rating 4.0/5

Anonymous Business - 28/01/2020 Confirmed reviews ALL

Room was not very clean. There were pee marks in the toilet seat and room seemed to be dusty. But would like to commend you for the great food when I dined in your restaurant.

Dear Mr. C., Thank you for sharing your feedback following your stay at Mercure Rome Leonardo Da Vinci Airport. We are grateful that you brought this matter to our attention that will allow us the chance to improve. We offer no excuse but an apology knowing that you were inconvenienced during your stay. I want to reassure you that I have taken your comments very constructively on board and the issue is now being addressing by the respective department for necessary action. We hope you will give us another opportunity to demonstrate our professionalism during your next stay. Kindest Regards Eleonora Ingrassia Front Office Manager
Customer review rating 4.0/5

Chris Couples - 28/01/2020 Confirmed reviews ALL

Staff were very nice. Overall the hotel is in need of renovation/ updating. Room was clean with the exception of the carpets which needed some steam cleaning. But the price was very good, which maybe where you sacrifice an updated hotel

almost perfect

TripAdvisor rating 3.5/5

R3617LKivan 25/01/2020 TripAdvisor review

the room was fine, the service was good, the facilities were excellent .... but the airconditioning was very noisy. we ended up switching it off. the other very surprising thing was the amount of stairs that had to be negotiated between the front door and the room. at an airport hotel one would expect lots of luggage and should avoid stairs. that was disappointing.

Better than I expected

Customer review rating 4.0/5

Deniz Couples - 21/01/2020 Confirmed reviews ALL

Nice hotel located near Fiumicino Airport with good bar and restaurant

A nice stay close to airport

Customer review rating 4.0/5

Anonymous Families - 18/01/2020 Confirmed reviews ALL

The rooms were nice and convenient with adjoining for children as requested. Only one bottle of complimentary water in one room and the other room had two bottles but one had been opened by a previous guest. I guess this cant be checked by the service of the room every time however it is disappointing. Breakfast was nice and the bar very well presented and staffed to enjoy a drink and some down time thank you. Our adjoining rooms were not unlocked and when staff did unlock they deactivated our key that was left in the room so we had to ring down and arrange another key to be able to use the lights this system does not work for lights when you have two people in the room and only one key ? If one person wishes to sleep and the other leave the room or rest and watch tv how does the other person take the key to reenter if a person does not wake to open the door ?

Normal One

TripAdvisor rating 3.5/5

raymond U Business - 18/01/2020 TripAdvisor review

Best of the hotel is the personnel very kind a kind Room mattress bit old and shower as well Bit Noise from early morning Access to elevator with suitcases is almost impossible due stairs and Very inclínate ramps Breakfast is normal quite standard

Dear Mr. Raymond U, Thank you for sharing your feedback following your stay at Mercure Rome Leonardo Da Vinci Airport. We are grateful that you brought this matter to our attention that will allow us the chance to improve. I want to reassure you that I have taken your comments very constructively on board and the issue is now being addressing by the respective department for necessary action. I hope none of the misgivings you encountered will hinder you completely from coming back and that you will consider staying with us again as we look forward to your next visit as an opportunity for us to regain your confidence and redeem ourselves. Sincerely, Eleonora Ingrassia Front Office Manager
Customer review rating 4.0/5

Antonio Business - 15/01/2020 Confirmed reviews ALL

Beds were not really comfortable but the bedroom itself was nice. Breakfast was quite good!!

Customer review rating 4.0/5

Anonymous Couples - 08/01/2020 Confirmed reviews ALL

Hotel appearance is quite poor in comparison with other Mercure

Dear Mrs. N., Thank you very much for taking the time to share your experience with our team members during your visit. It was indeed a pleasure receiving from you. We would like to assure you that your feedback is of paramount importance in ensuring that we continually deliver the service and experiences that Mercure is renowned for. Hope to welcoming you back in the future, Best Regards Eleonora Ingrassia Front Office Manager

ABOVE EXPECTATIONS

Customer review rating 4.0/5

Osvaldo C. Couples - 06/01/2020 Confirmed reviews ALL

Good Facilities, Good Location, Friendly Staff, Good Restaurant

Overall very satisfied

Customer review rating 4.0/5

Anonymous Couples - 31/12/2019 Confirmed reviews ALL

As an airport hotel it served its purpose perfectly.

Smelly room and dark

Customer review rating 4.0/5

Anonymous Business - 28/12/2019 Confirmed reviews ALL

My room was dark with not enough light. The two lamps that where in the room didn’t give enough light then one of them the lightbulb died. The room smelled old. I’ve stayed at this hotel chain in 3rd developing countries and they where more comfortable then this one. This was more like a 2 star hotel I wasn’t so sure from my past good experiences from this chain if this hotel was apart of it or pretending to be.

Dear Mrs. J., I would like to thank you for taking the time to write your feedback concerning your recent stay at Mercure Rome Leonardo Da Vinci Airport. We do apologize indeed for that and assure you we will take care of your comments in order to improve our service. Our staff is always available to resolve any problems encountered by customers in the rooms and if you contacted us at the reception we will have done everything possible to leave you a positive memory of the stay, instead of a negative one. Really hope you will give us the chance to regain your confidence in a future stay, we will assure you our utmost assistance. Sincerely, Eleonora Ingrassia Front Office Manager

Very good service and ambience.

Customer review rating 4.0/5

Richard K. Couples - 23/12/2019 Confirmed reviews ALL

Good and relaxing stay.

Dear Mr. k., Thank you for choosing Mercure Rome Leonardo Da Vinci Airport. We are happy to know that you like our ambience and that you had a good and relaxing stay. We thank you for the positive review of our Hotel. We share all the feedback with the whole staff. We hope to see you again on your next visit to Rome. Sincerely, Eleonora Ingrassia Front Office Manager

Rude staff

Customer review rating 4.0/5

Tom Solo - 23/12/2019 Confirmed reviews ALL

Receptionist at checkin and chaeckout was rude. Staff on the phone very unhelpful.

Dear Mr. D., Thank you for taking the time to share your feedback following your recent stay with us. First and foremost, allow us to extend our sincerest apologies for the inconveniences you have encountered. It is of course always very valuable for us to understand our guest's experiences, so that we can continue to review our service standards, hence, we would appreciate if you could please share with us in more details the points of disappointment at: h9… to better understand the shortfalls experienced and thus, work towards improving our services. Thank you very much and I look forward to hearing you. Sincerely, Eleonora Ingrassia Front Office Manager

Very Giod

Customer review rating 4.0/5

R. L. Solo - 22/12/2019 Confirmed reviews ALL

Please provide in the room cream or milk for coffee and tea. All Accor hotels provide except Mercure Milan Airport. Thank you

Room was very cold

Customer review rating 4.0/5

Angela S. Solo - 21/12/2019 Confirmed reviews ALL

I liked the warm welcome as I arrived.The room was too cold.The bed was very uncomfortable.It was not fixed properly.The breakfast was good but a bit greasy.The ride back to the airport was very nice and comfortable.All around the customer service was good.The room was not so good.

Dear Mrs S., We thank you for sharing your experience and are sorry that the quality of our services did not meet your expectations. We do apologize indeed for that and assure you we will take care of your comments in order to improve our service. Hope to welcome you back in the future. Kind Regards, Eleonora Ingrassia Front Office Manager

Not a good experience

Customer review rating 4.0/5

Phil S. Couples - 17/12/2019 Confirmed reviews ALL

My wife and I are non-smokers and the room we had was filled with cigarette smoke. It became worse when we turned on the air-con or opened the door to the balcony. The hotel needs to address the issue of smoking as well as cleaning the carpets in the hallways.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Mercure Rome Leonardo da Vinci Airport. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management
Customer review rating 4.0/5

Hitendra A. Business - 15/12/2019 Confirmed reviews ALL

good stay.

Upgraded room but a few more electric plugs would have been nice

Customer review rating 4.0/5

Dan Business - 15/12/2019 Confirmed reviews ALL

Nice room with all mid cons will be even better once the renewal works on the 4th floor are finished

Our most recent 20 reviews

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