Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating (ALL Rating) 4.4/5 776 reviews

Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Within 15-min walking distance to Bukit Bintang, 5-min drive to the newly developed BBCC & TRX

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • All 4 meeting rooms feature natural daylight.

ALLSAFE approved hotel

Our accommodation(s)

All rooms are tastefully designed with modern facilities including WIFI access and cable TV. Perfect for business and leisure travellers. Hotel has 4 room types: Deluxe, Executive, Privilege Rooms, and Suites, and 2 rooms for physically challenged guests.

Hotel location

Mercure Kuala Lumpur Shaw Parade

152 Jalan Changkat Thambi Dollah, ,, .
55100 KUALA LUMPUR
Malaysia

GPS:3.139884, 101.712267

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

CHORAK-ALL DAY DINING RESTAURANT

Our All Day Dining Restaurant serves a combination of Asian and international cuisine.

Take advantage of our Flight + Hotel offers

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  776 reviews

TripAdvisor Rating  4.5/5  690 reviews

Customer review rating 3.5/5

Terence Couples - Confirmed reviews ALL

Done pre online check in but upon arrival at hotel at 3pm. Nothing was ready. Keys were not even prepared.

Dear TERENCE T., Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Shaw Parade. I am sorry that your experience did not meet all your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy Yeoh General Manager

Friendly staff and very personalize service

Customer review rating 4.5/5

Joe Business - Confirmed reviews ALL

I arrived at 145pm and headed to the check in right away. I am totally delighted when the front desk offered me a room as the official check in time is 3pm. I am actually prepared to store my luggage and head out but I am totally delighted with this extra service. Thank you once again

Dear Sng Y., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Thank you for a very pleasant stay

Customer review rating 5.0/5

Judy F. Friends - Confirmed reviews ALL

Fantastic experience. The staff were polite and friendly. I would recommend this hotel to anyone wanting to visit Kuala Lumpur. Thank you all.

Dear Judith Marian Domenica F., Wow! We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Great stay

TripAdvisor rating 5.0/5

jovera j TripAdvisor review

Very nice hotel and Clean. Thanks to Joyce she help us From check in till Check out we have no problem at all. Plus She gave us Late check out. Thank You Joyce for your hospitality. We appreciate it.!

Dear Joveraj, We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is a sheer pleasure to receive positive feedback. I will share your comments with Joyce and the rest of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your future visits. Sincerely, Cindy Yeoh General Manager

Great location and friendly staff

TripAdvisor rating 5.0/5

shahima0 TripAdvisor review

Mercure shaw parade is perfectly located,it has 2 shopping malls within walking distance less than 5 min walk.. The rooms are very spacious and beds are extremely big and comfortable. Pillows are clean and looks in perfect condition. My third time staying at the hotel as it’s always a pleasure having such amazing and friendly staff. Joyce at reception who always makes sure from before arriving the booking is done exactly as the guest request and when arriving and while staying at the hotel always ensures guest satisfaction throughout the whole stay 100/100 for her exceptional service . Another two members who goes that extra mile to ensure a totally comfortable stay is jalal poolbar and Imran housekeeping .. The way they love there jobs and ensure guest is always happy and comfortable is such an amazing experience The hotel pool area on the 20th floor is most definitely my favourite spot in KL It’s so beautiful day or night The view is amazing Mercure shaw parade staff is most definitely the biggest reason I keep returning to the hotel They are incredible

Dear Ms Shahima0, Welcome back once again! We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with Joyce, Jalal and Imran and the rest of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your future visits back again. Sincerely, Cindy Yeoh General Manager

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Other web-users rate our hotel

  • 559 reviews 8.4/10 Location
  • 801 reviews 8.6/10 Room
  • 793 reviews 8.7/10 Service
  • 26 reviews 8.4/10 WiFi
  • 442 reviews 8.8/10 Cleanliness
  • 375 reviews 6.7/10 Breakfast
  • 335 reviews 7.8/10 Comfort
  • 191 reviews 7/10 Amenities

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