SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 2,328 reviews

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SO/ Auckland - Image 1
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67 Customs Street East, Auckland CBD, Auckland Central, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

Our accommodation(s)

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Hotel location

SO/ Auckland

67 Customs Street East, Auckland CBD, Auckland Central
1010 AUCKLAND
New Zealand

GPS:-36.845421, 174.768507

Telephone
Fax +64 9 379 1861

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,328 reviews

TripAdvisor Rating  4.4/5  545 reviews

Certificate of excellence 2025

3 night business trip

TripAdvisor rating 5.0/5

conorg109 TripAdvisor review

3 night business trip in December. At least my 3rd time at this hotel and never disappoints. Very nice upgraded room to a suite, staff are great and the food was also really good. Had some amazing salmon for dinner perfectly cooked. Also love the lounge area there.

Customer review rating 4.0/5

Peter S. Families - Confirmed reviews ALL

Our experience with the staff, hospitality and spa were excellent. (Caitlin was exceptional). We were in the hotel over Christmas because my husband of 51 years and my sons father had died suddenly and we could not bear being at home. This was an escape for us and we were all a bit fragile. Unfortunately on our last morning at breakfast another guest at a near by table really took the shine off our time with you, ruined our calm and our day. We were laughing and talking at the table (I was thinking how nice it was that we could laugh) and she waved her arms at us, told us to calm down, to be quiet and that this was a 5 star hotel and we needed to learn how to behave in one. I was shocked and upset and knew we were not making that much noise - we have also stayed at many 5 star hotels over the past 50 years and did know we were in a public space and that we were behaving appropriately - as confirmed by the guests at the table behind us. She was not a Kiwi (French I think) and her partner had prior to this accidentally pushed a large plastic container over the breakfast bar by the juice machine into the kitchen making a huge crashing noise and had then broken the juice machine by being rough. So a bit rich to say we were not appropriate. We had a verbal altercation from our tables as I think we had reached a breaking point in our very fragile state and when they stood to leave it started again and I stood up and she kept on poking her finger at me and my son got up very upset and told her not to do that to his mother. He did at this stage swear inappropriately but he had lost his cool by this stage. He did apologise for this to the other guests. Your staff intervened and did well. The guests then left the breakfast room and we were left shattered, very upset, feeling like we had been treated as children, and the whole point of us being there had been totally ruined by a very insensitive, rude guest who had no right to comment on our laughing. I did mention we had had a bereavement and she just didn't care. So sadly we did not come away with a warm glow after 4 days staying with you and enjoying a Christmas meal with you. I was upset for 2 days and couldn't shake it and it set my grieving process back. I in no way blame your staff for any of this - it was out of their hands. My daughter in law did complain to the manager and he did at least listen and apologise (it was not his fault) and that helped to just be listened to.

Kia Ora Peter, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our staff, hospitality, and spa experience, and we appreciate your kind comments. We are very sorry to learn that an incident with another guest impacted your final morning and overall stay. We also appreciate your understanding and your acknowledgement of our staff’s efforts. We value your review and hope to welcome you back in the future. Sincerely, SO/ Auckland Team

Customer review rating 4.5/5

Laurie W. Couples - Confirmed reviews ALL

The SO/Auckland was a great home base for us as we got over our her lag and explored Auckland. The staff was friendly and helpful, the location made it easy to get onto your boats, the ferry, the Hop-On/Hop-Off bus, and we even walked to our cruise ship with our luggage when we knew how close & easy it was.

Kia Ora Laurie, Thank you for your kind review and for rating your stay so highly. We’re delighted to hear that our location and friendly team made SO/ Auckland a comfortable and convenient home base for your time in the city. It’s great to know you enjoyed how easy it was to explore Auckland and reach your onward journey. We truly appreciate your review and hope to welcome you back again in the future. Sincerely, SO/ Auckland Team

Customer review rating 3.0/5

Corinne R. Couples - Confirmed reviews ALL

Too many small problems. Did not live up to the promise of good service.

Kia Ora Corinne, Thank you for your feedback. We sincerely apologize that your stay did not meet expectations. We regret the lack of clear guidance during your early arrival and the housekeeping and lighting issues you experienced. These matters have been shared with our front office and housekeeping teams for immediate improvement. We appreciate your comments and hope to have the opportunity to provide you with a better experience in the future. Sincerely, SO/ Auckland Team

Customer review rating 4.0/5

Mikael R. Solo - Confirmed reviews ALL

Great stay otherwise, but the room was sold to me as a room with city view. Turned out i had no view at all with a terrasse right outside my window blocking the view to the city - I had to have the curtains down at all time to assure privacy.

Kia Ora, Thank you for taking the time to share your feedback and for sharing your experience with us. We are very pleased to hear that you enjoyed your stay overall. We sincerely apologize for the disappointment regarding the room view. We understand how important this detail is, and we regret that the room did not meet the expectations set at the time of booking. Your comments about the obstructed view and lack of privacy are noted and have been shared with our team so we can review how this room is described and avoid similar misunderstandings in the future. We truly appreciate your feedback, as it helps us improve, and we hope to have the opportunity to welcome you back for a stay that fully meets your expectations. Sincerely, SO/ Auckland Team

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Other web-users rate our hotel

  • 649 reviews 9.3/10 Location
  • 1,329 reviews 7.8/10 Room
  • 1,306 reviews 8/10 Service
  • 7 reviews 5.9/10 WiFi
  • 482 reviews 8.6/10 Vibe
  • 455 reviews 7.5/10 Comfort
  • 311 reviews 7.6/10 Breakfast
  • 283 reviews 6.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.