SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.5/5 2,305 reviews

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67 Customs Street East, Auckland CBD, Auckland Central, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

Our accommodation(s)

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Hotel location

SO/ Auckland

67 Customs Street East, Auckland CBD, Auckland Central
1010 AUCKLAND
New Zealand

GPS:-36.845421, 174.768507

Telephone
Fax +64 9 379 1861

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,305 reviews

TripAdvisor Rating  4.4/5  539 reviews

Certificate of excellence 2025

Good experience

TripAdvisor rating 4.0/5

Sightseer68228013194 TripAdvisor review

Good location - stylish modern rooms :) Check was easy staff is good. Bathroom amenities were good rooms were clean and tidy

Great room and location

TripAdvisor rating 5.0/5

Andrew D TripAdvisor review

Quirky place with friendly staff. Room was great with no issues. Dinner menu was limited. And HOT pancakes and waffles would have won me over. Central location.

A wonderful hotel in Auckland

TripAdvisor rating 5.0/5

Cleo S TripAdvisor review

Stepping into the lobby, the decor and setting was stunning and it smelled absolutely wonderful in there! Usually at a 5 star hotel it would be offered for my large suitcase and carry on bag to be taken up to my room by staff whilst I checked in, but that wasn’t offered on this occasion, but that’s okay, it wasn’t too much of a hassle taking them myself. My room was lovely and clean and the giant bathtub was a huge bonus, plus I could see the Sky Tower from my window. Room service was speedy and the food came hot and in generous portions. The buffet breakfast was the best I’ve ever seen! I am a coeliac so the gluten free table was hugely appreciated, and the fresh squeezed orange juice machine and other juicing machine was such a nice touch. Staff in the restaurant were so helpful and there was a wonderful view out over the harbour and the islands. The pool and hot tub were wonderful, however the sauna didn’t seem to be working as it wasn’t hot. Overall a really wonderful stay, the only thing the room was missing was a hair dryer, it had everything else you could want!

A surprise around every corner

TripAdvisor rating 5.0/5

LadsDownUnder TripAdvisor review

What an incredible surprise here at SO/ Auckland. From the moment we arrived, we were blown away with the art deco featured within the hotel. The warm fresh vibes keeping to its historic feel dating back to the Reserve Bank of New Zealand era, this hotel provided a sense of excitement (and surprises) from the moment we arrived. We were welcomed to the hotel by a young lady who was helpful and attentive. Really felt great hospitality here. The bellman arranged to have our bags taken to our room and we were shown around the property. Surprised to learn about a lounge containing afternoon canapés and evening beverages was the first of many surprises. Our room was on level 10, featured a seperate living area, bedroom and very fancy bathroom including a bath and seperate shower. The gym - absolutely stunning including pool, spa, sauna and very well equipped gym. After 10 days of travelling, I spent two hours here and did not get bored. The gyms atmosphere was neat and felt very spaced out unlike a previous gym experienced earlier in the week. Breakfast was stunning, and included a fresh orange juice maker in addition to a regular juicer with other fresh fruits and vegetables. The live egg station was great and poached eggs cooked perfectly. What was even better, the restaurant is located on level 15, overlooking the Harbour. Evening canapés included cheeses, hot selections, wines and beers and outdone other hotels within the same category. Honestly I wish we were here a lot longer than a night, as we have unfinished business!!! Such a great hotel and look forward to our next stay. Thank you SO/ Auckland for delivering such amazing hospitality for my husband’s 50th.

Customer review rating 4.0/5

Nicholas G. Business - Confirmed reviews ALL

Lovely stay but was noisy with the traffic below. Rooms were spacious and well appointed. Highlight was the breakfast with the amazing view. Enjoyed a few drinks on the roof top bar as well.

Kia Ora Nicholas, Thank you for choosing to stay with us and for sharing your experience. We are delighted to hear that you enjoyed our rooms and that the breakfast was a highlight of your visit. It’s wonderful to know you also had a great time at our rooftop bar. We are sorry to hear that traffic noise affected the comfort of your stay. Your comments are valuable, and we will look into options to further improve the soundproofing experience for our guests. As a Gold member, we truly appreciate your continued trust and support. We hope to welcome you back for an even more enjoyable and peaceful stay. Sincerely, Cecile - Duty Manager On Behalf of SO/ Auckland Team

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Other web-users rate our hotel

  • 637 reviews 9.2/10 Location
  • 1,307 reviews 7.7/10 Room
  • 1,286 reviews 8.2/10 Service
  • 6 reviews 2.6/10 WiFi
  • 474 reviews 8.6/10 Vibe
  • 300 reviews 7.7/10 Breakfast
  • 277 reviews 7/10 Bar
  • 226 reviews 7.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.