SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.5/5 2,307 reviews

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67 Customs Street East, Auckland CBD, Auckland Central, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

Our accommodation(s)

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Hotel location

SO/ Auckland

67 Customs Street East, Auckland CBD, Auckland Central
1010 AUCKLAND
New Zealand

GPS:-36.845421, 174.768507

Telephone
Fax +64 9 379 1861

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,307 reviews

TripAdvisor Rating  4.4/5  536 reviews

Certificate of excellence 2025

A surprise around every corner

TripAdvisor rating 5.0/5

LadsDownUnder TripAdvisor review

What an incredible surprise here at SO/ Auckland. From the moment we arrived, we were blown away with the art deco featured within the hotel. The warm fresh vibes keeping to its historic feel dating back to the Reserve Bank of New Zealand era, this hotel provided a sense of excitement (and surprises) from the moment we arrived. We were welcomed to the hotel by a young lady who was helpful and attentive. Really felt great hospitality here. The bellman arranged to have our bags taken to our room and we were shown around the property. Surprised to learn about a lounge containing afternoon canapés and evening beverages was the first of many surprises. Our room was on level 10, featured a seperate living area, bedroom and very fancy bathroom including a bath and seperate shower. The gym - absolutely stunning including pool, spa, sauna and very well equipped gym. After 10 days of travelling, I spent two hours here and did not get bored. The gyms atmosphere was neat and felt very spaced out unlike a previous gym experienced earlier in the week. Breakfast was stunning, and included a fresh orange juice maker in addition to a regular juicer with other fresh fruits and vegetables. The live egg station was great and poached eggs cooked perfectly. What was even better, the restaurant is located on level 15, overlooking the Harbour. Evening canapés included cheeses, hot selections, wines and beers and outdone other hotels within the same category. Honestly I wish we were here a lot longer than a night, as we have unfinished business!!! Such a great hotel and look forward to our next stay. Thank you SO/ Auckland for delivering such amazing hospitality for my husband’s 50th.

Customer review rating 4.0/5

Ben T. Solo - Confirmed reviews ALL

Very comfortable and spacious room. Located in a central location so there wasn't to far a walk to go and look for a restaurant to eat in. The pool, jacuzzi and sauna were very nice.

Kia ora Ben, Thank you for sharing your feedback. We are glad to hear you appreciated our convenient location and our spa facilities, but we sincerely apologize for the mix up of the belongings. We do hope we’ll have the opportunity to welcome you back again for a more seamless stay. Sincerely, Kes - Acting Duty Manager On Behalf of SO/ Auckland Team

Customer review rating 4.0/5

Mary J. Business - Confirmed reviews ALL

The room was beautifully appointed and comfortable.

Kia ora Mary, Thank you for sharing your feed. We are glad to hear you appreciated our convenient location, but we sincerely apologize for the unexpected noise. We do hope we’ll have the opportunity to welcome you back again for a more seamless stay. Sincerely, Kes - Acting Duty Manager On Behalf of SO/ Auckland Team

Customer review rating 2.0/5

David M. Couples - Confirmed reviews ALL

Everything was good except for the noise of the traffic at night as it zoomed up the roads below us. It started happening from about 7pm and was still going at 4am. I realise traffic is beyond the control of the hotel but the level of soundproofing via the glazing is not.

Kia ora David, Thank you for sharing your feedback. We are glad to hear you appreciated our hotel, and we sincerely apologize for the traffic noise. We do hope we’ll have the opportunity to welcome you back again for a more seamless stay. Sincerely, Kes - Acting Duty Manager On Behalf of SO/ Auckland Team

Customer review rating 4.5/5

Aidan S. Couples - Confirmed reviews ALL

Everyth

Kia Ora Aidan, Thank you for your feedback! We are delighted to hear you enjoyed your stay and look forward to welcoming you back soon! Sincerely, Kes- Acting Duty Manager On Behalf of SO/ Auckland Team

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Other web-users rate our hotel

  • 629 reviews 9.2/10 Location
  • 1,305 reviews 7.8/10 Room
  • 1,285 reviews 8.2/10 Service
  • 6 reviews 2.6/10 WiFi
  • 471 reviews 8.6/10 Vibe
  • 300 reviews 7.7/10 Breakfast
  • 274 reviews 7/10 Bar
  • 230 reviews 7.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.