SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.5/5 2,301 reviews

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67 Customs Street East, Auckland CBD, Auckland Central, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

Our accommodation(s)

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Hotel location

SO/ Auckland

67 Customs Street East, Auckland CBD, Auckland Central
1010 AUCKLAND
New Zealand

GPS:-36.845421, 174.768507

Telephone
Fax +64 9 379 1861

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,301 reviews

TripAdvisor Rating  4.4/5  539 reviews

Certificate of excellence 2025

You have to come!

TripAdvisor rating 5.0/5

Simon O TripAdvisor review

I love this place! Amazing food, amazing views, and the staff are the best. Big shout out to Pragya and Maggie, they could not be more hospitable, friendly and accommodating. Highly recommend! 5 🌟

Good experience

TripAdvisor rating 4.0/5

Sightseer68228013194 TripAdvisor review

Good location - stylish modern rooms :) Check was easy staff is good. Bathroom amenities were good rooms were clean and tidy

Kia Ora, Thank you for sharing your feedback! We are glad to hear you enjoyed our stylish, modern rooms and found the check-in process smooth. It is great to know that our team, cleanliness, and bathroom amenities contributed to a positive stay. We look forward to welcoming you back to SO Auckland soon! Sincerely,

Great room and location

TripAdvisor rating 5.0/5

Andrew D TripAdvisor review

Quirky place with friendly staff. Room was great with no issues. Dinner menu was limited. And HOT pancakes and waffles would have won me over. Central location.

Kia Ora, Thank you for choosing to stay with us! We are thrilled you enjoyed your SO Auckland experience. We appreciate your feedback about the dinner menu and the pancakes and waffles; your suggestions help us make every SO moment even more memorable. We look forward to welcoming you back for another signature SO stay soon! Sincerely, Cecile - Duty Manager On Behalf of SO/ Auckland Team

A wonderful hotel in Auckland

TripAdvisor rating 5.0/5

Cleo S TripAdvisor review

Stepping into the lobby, the decor and setting was stunning and it smelled absolutely wonderful in there! Usually at a 5 star hotel it would be offered for my large suitcase and carry on bag to be taken up to my room by staff whilst I checked in, but that wasn’t offered on this occasion, but that’s okay, it wasn’t too much of a hassle taking them myself. My room was lovely and clean and the giant bathtub was a huge bonus, plus I could see the Sky Tower from my window. Room service was speedy and the food came hot and in generous portions. The buffet breakfast was the best I’ve ever seen! I am a coeliac so the gluten free table was hugely appreciated, and the fresh squeezed orange juice machine and other juicing machine was such a nice touch. Staff in the restaurant were so helpful and there was a wonderful view out over the harbour and the islands. The pool and hot tub were wonderful, however the sauna didn’t seem to be working as it wasn’t hot. Overall a really wonderful stay, the only thing the room was missing was a hair dryer, it had everything else you could want!

Kia Ora, Thank you so much for choosing to stay with us! We are thrilled to hear that your experience exceeded expectations. It is our pleasure to know that our buffet breakfast, including the gluten-free options and fresh juice stations, made your morning extra special, and that our restaurant team enhanced your dining experience. Sincerely, Cecile - Duty Manager On Behalf of SO/ Auckland Team We appreciate your comments regarding luggage assistance, the sauna, and the hair dryer, and we’ll use your feedback to make sure every detail of a SO stay is seamless. We hope to welcome you back soon for another signature SO experience, where every moment is designed to delight!

Customer review rating 4.5/5

Lynn M. Business - Confirmed reviews ALL

Stayed at SO for a business trip, hotel is located at CBD area, the room is nice and spacious, friendly staff & offers gym and pool.

Kia Ora Lynn, Thank you for sharing your experience. We are delighted to hear that you enjoyed your stay with us. We truly appreciate your feedback and look forward to welcoming you back on your next business or leisure visit. Sincerely, Cecile - Duty Manager On Behalf of SO/ Auckland Team

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Other web-users rate our hotel

  • 637 reviews 9.2/10 Location
  • 1,307 reviews 7.7/10 Room
  • 1,286 reviews 8.2/10 Service
  • 6 reviews 2.6/10 WiFi
  • 474 reviews 8.6/10 Vibe
  • 300 reviews 7.7/10 Breakfast
  • 277 reviews 7/10 Bar
  • 226 reviews 7.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.