Hotel Mercure Krynica Zdroj Resort & Spa 4 stars

Customer review rating (ALL Rating) 4.8/5 37 reviews

Hotel Mercure Krynica Zdroj Resort & Spa - Image 1
Hotel Mercure Krynica Zdroj Resort & Spa - Image 2
Hotel Mercure Krynica Zdroj Resort & Spa - Image 3
Hotel Mercure Krynica Zdroj Resort & Spa - Image 4

Description

Hotel extras

  • Excellent breakfast with a package of drinks included in the price

  • All-day access to the swimming pool, indoor jacuzzi and gym included

  • Underground parking garage (payable - details at the reception)

  • Kids' playroom (entertainer only in season - details at reception)

  • Unique sauna complex (for a fee)

Our accommodation(s)

Hotel location

Hotel Mercure Krynica Zdroj Resort & Spa

ul. Lesna 1
33-380 KRYNICA ZDROJ
Poland

GPS:49.420118, 20.970399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURACJA ZDROJOWA

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  37 reviews

TripAdvisor Rating  4.5/5  289 reviews

Excellent stay - Dobry odpoczynek!

Customer review rating 5.0/5

P &. A. K. Couples - Confirmed reviews ALL

We are Returning to this beautiful hotel every few months for some rest and relaxation. Always friendly and helpful staff - thank you for keeping my shoes! Good food and great dining room guys - thanks for saving us the cheesecake! And excellent spa experience - thank you Marzena and especially to Kabila for the massage! I returned home refreshed and rejuvenated. See you next time!

Dear Piotr K., We very much appreciate your comments regarding your stay at the Hotel Mercure Krynica Zdroj Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Michalik Guest Relations Manager

Elit Szálloda

TripAdvisor rating 5.0/5

Gabor L Families - TripAdvisor review

Elite hotel in the village with nice view, with a great variety of quality services, at a slightly high price. I recommend setting up a cold plunge pool or tube shower in the sauna area. Hotel recomended higly.

OK location, very nice staff, no privacy at all.

TripAdvisor rating 3.0/5

MikeStud Couples - TripAdvisor review

Hotel itself is nice, room are spacious and bed is very comfortable. Bathrooms are kind of dated but clean and well equipped. Very good, full size gym, swimming pool, jacuzzi, saunas, all SPA part is excellent. Staff is very friendly and helpful. One thing which was totally disturbing and created massive disappointment was total lack of privacy in rooms! Balconies have almost no divider with a neighboring ones, just a very small fence, which even a child can cross, no wall or any partition whatsoever. You can’t go outside, sit outside etc without staring at your neighbors, you can hear EVERYTHING from their rooms, you can even look inside their room ( and vice versa) which makes you feel sooooo uncomfortable. After few days it was really annoying and very disturbing. No privacy at all!

Good location, SPA and rooms, bad service and food

TripAdvisor rating 3.0/5

maddzia7 Families - TripAdvisor review

As for the 4-star hotel, it is below what we expected. The food in the hotel was really below average, breakfast were every day the same, with no fresh fruits or vegetables, no fish, just very simple and low-quality food. Also, the service at the hotel needs some serious training, as the staff didn't really clean the rooms (just changed the water bottles, towels and teas) and they didn't respect the sign "do not disturb" and knocked and asked if they can come in. The only person highly qualified was a woman at SPA responsible for the treatments an massages and one guy at reception there. Rooms are nice, you can tell that they have been renovated, but the hotel itself has an outdated look inside. SPA and pool were really nice and convenient, just the saunas were extra paid, which for 4-star hotel should be included in the room price.

Not so good, not so bad

TripAdvisor rating 3.0/5

bdanek Families - TripAdvisor review

Hotel is nice and quiet. The only problems which we had are breakfast: por quality – much lower than Novotel or even Ibis. Reception desk – did not let us know where is our toom and we went with our luggage to part of the hotel.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 60 reviews 7.8/10 Location
  • 85 reviews 9.4/10 Room
  • 94 reviews 9.5/10 Service
  • 59 reviews 8.2/10 Amenities
  • 55 reviews 8/10 Breakfast
  • 46 reviews 9.4/10 Comfort
  • 46 reviews 8.4/10 Pool
  • 20 reviews 9.1/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Krynica Zdroj