Mercure Milton Keynes Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 674 reviews

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Mercure Milton Keynes Hotel - Image 1
Mercure Milton Keynes Hotel - Image 2
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Mercure Milton Keynes Hotel - Image 4
The Approach, Two Mile Ash, MK8 8LY MILTON KEYNES, United Kingdom

Description

Hotel extras

  • Complimentary Sky Sports available in the bar area

  • Easily accessible hotel with extensive free car parking

  • Near Woburn Safari, Gulliver's Land, Silverstone, Bletchley Park and Centre:MK

  • 103 modern guest rooms, golf course views and connecting rooms available on request

  • Fully equipped meeting room, break out areas, Hotel Bar & Restaurant with free unlimited Wi-Fi

Our accommodation(s)

Hotel location

Mercure Milton Keynes Hotel

The Approach, Two Mile Ash
MK8 8LY MILTON KEYNES
United Kingdom

GPS:52.044876, -0.807678

Telephone
Fax +44 1908 568303

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MOLTENS RESTAURANT

Enjoy a meal at Moltens Restaurant with our hot rock speciality. Relax and unwind with drinks in our stylish bar and terrace, or why not treat yourself to a more intimate meal in one of our new pods.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  674 reviews

Customer review rating 5.0/5

Linda B. Friends - Confirmed reviews ALL

Modern hotel with good decor, convenient location and plenty of parking. The staff were pleasant and efficient and the rooms had everything you needed. The bed was very comfortable too!

Dear Guest, Thank you very much for your wonderful review, and for being a Classic member of the ALL Accor loyalty programme. We are delighted to hear that you enjoyed your stay, from the modern decor and convenient location to the comfort of your room and bed. It is great to know that our staff contributed positively to your experience and that our facilities, including the fitness centre and bar, met your expectations. Your feedback on breakfast and sustainability initiatives is appreciated and will help us continue to improve our offerings. We very much look forward to welcoming you back on your next visit and providing another enjoyable stay. Kind regards, Paula del Pozo Front of House Manager

Customer review rating 2.5/5

Anthony D. Friends - Confirmed reviews ALL

Great room and lovely service except from the night manager over the weekend. I had to eat food on my own in my room cause he made us feel like a real nuisance in the bar as a result i bought no more drink in the bar and so did others in my group. Didn't catch the name but was bald with a beard.

Dear Guest, Thank you for sharing your feedback, and thank you for being a Classic member of the ALL Accor loyalty programme. I am glad to hear that you enjoyed your room and the service from most of our team, but I am very sorry to learn that your experience with our night porter did not meet expectations. I would like to clarify that, as the company policy, our night porter suggested eating in your room because food brought from outside is not permitted to be consumed in public areas for the comfort and safety of all guests. It is never our intention to make anyone feel unwelcome, and we are more than happy for our guests to enjoy a drink in the bar. I sincerely apologise if the guidance was communicated in a way that felt discourteous. I hope this will not deter you from staying with us again, and that we have the opportunity to provide a fully positive experience next time. Kind regards, Paula del Pozo Front of House Manager

Customer review rating 1.5/5

Craig T. Friends - Confirmed reviews ALL

We've stayed at this hotel for many years, and we're nearing the point of finding a new hotel. The group discounts offered are more expensive than the public rates for individual bookings, the rooms are looking tired and are in desperate need of updating (and have been for the past 2 years), and the breakfast options should really be improved for £15.

Dear Guest, Thank you for taking the time to share your feedback and for your loyalty to the hotel over the years. We truly appreciate guests who continue to return to us, and I am very sorry to read that your recent experience has left you considering alternative options. I am sorry to hear that you felt disappointed with the group rates offered. Group bookings are structured differently from individual reservations and are contracted based on availability and forecasted occupancy at the time of booking. However, I understand how frustrating it can be when public rates appear lower. If you could send an email directly to me, regarding which group and dates, I will have a look. I also regret that the condition of the rooms did not meet your expectations. We recognise the importance of maintaining our facilities to a high standard, and your feedback regarding the need for updates has been noted and will be passed on to the relevant department as we continue to review improvement plans for the property. Regarding breakfast, I am sorry to hear that you felt it did not meet your expectations. Our breakfast offering includes a wide variety of options such as cereals, cheeses, cold meats, yoghurts, juices, coffee, selection of teas, fresh fruit, different types of breads and pastries, as well as a hot buffet with bacon, sausages, scrambled eggs, hash browns, mushrooms, roasted tomatoes and baked beans. We aim to provide a balanced selection for all our guests; however, your feedback is very important and will be shared with our food and beverage team as we continuously review and improve our offering. We genuinely value your continued support over the years and hope we may have the opportunity to welcome you back and restore your confidence in the hotel in the future. Kind regards, Paula del Pozo Front of House Manager

Customer review rating 5.0/5

Gibbs V. Couples - Confirmed reviews ALL

The staff were very helpful, the food was lovely as was the restaurant and bar areas. Would recommend staying here

Dear Guest, Thank you very much for your wonderful review, and for being a Silver member of the ALL Accor loyalty programme. We are delighted to hear that you enjoyed your stay, from the helpfulness of our staff to the food, restaurant, and bar areas. It is always rewarding to know that our guests found their room and bathroom areas superb, and that your overall experience was enjoyable. Your kind recommendation means a lot to us, and we will be sure to share your feedback with the entire team. We look forward to welcoming you back on your next visit and providing another exceptional stay. Kind regards, Paula del Pozo Front of House Manager

Customer review rating 2.0/5

James B. Business - Confirmed reviews ALL

Mattress was terrible and springs evident and uncomfortable

Dear Guest, Thank you for taking the time to share your feedback, and for being a valued corporate guest as well as a Classic member of the ALL Accor loyalty programme. I am very sorry to hear that your stay was impacted by the mattress in your room and that it affected your sleep, as well as your experience with breakfast. Please be assured that we have already ordered new mattresses and are in the process of replacing them to improve the comfort of our rooms. Your comments have also been shared with our management team to ensure we continue to enhance the guest experience. For your next stay, we would be delighted to offer a complimentary upgrade to a Privilege room, subject to availability, to ensure a more comfortable and enjoyable experience. Kind regards, Paula del Pozo Front of House Manager

Other web-users rate our hotel

  • 285 reviews 9.5/10 Location
  • 903 reviews 7.2/10 Room
  • 840 reviews 8.7/10 Service
  • 15 reviews 7.5/10 WiFi
  • 369 reviews 6.6/10 Cleanliness
  • 320 reviews 7/10 Breakfast

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