Pullman Nanjing Lukou Airport

Pullman Nanjing Lukou Airport

Customer review rating (ALL Rating) 4.7/5 249 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located inside the airport Terminal, next to metro station and airport Transportation Centre.

  • Self-check-in kiosks at the Lobby.

  • Simultaneous Flight Information Display in 312 soundproofed guest rooms.

  • 1 pillar-free Ballroom, International all day dining and Chinese restaurant, 10 meeting rooms.

  • Surroundings such as Wantrack Circuit, Nanjing East Outlets, Niushou Mountain,Gingko Lake Golf

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Nanjing Lukou Airport

Nanjing Lukou Intl Airport, Jiangning District, Jiangsu Province
211113 NANJING
China

  • NANJING SOUTH STATION:  AIRPORT SHUTTLE TERMINAL 2

  • NANJING SOUTH STATION:  S1 LUKOU AIRPORT

  • By plane

    NANJING LUKOU At 0.02km / 0.01 miles

  • By train

    NANJING SOUTH At 33km / 20.51 miles

GPS:31.731231, 118.872873

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
Pullman Nanjing Lukou Airport

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  249 reviews

TripAdvisor Rating  5.0/5  1,383 reviews

Certificate of excellence 2022

Good location where is very nearby the airport of Nanjing

Customer review rating 4.5/5

谢. Business - Confirmed reviews ALL

1. Very good service and feeling in hotel. 2. The light in hall is too short, it hurt my head in my walking. 3. Heard some voice, similar as machine or lift working in night.

Dear Mr. X., Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to post your review. We are delighted to know that our hotel location and good service met your expectation. I have note of your other point pertaining to the light and some noise in the room and assure you that I have shared this with the housekeeping team. We appreciate your valuable feedback as they can help us continue to strive to upkeep our standards. We look forward to welcoming you back to our hotel. Sincerely, Lucy Liu 刘娇 GUEST EXPERIENCE MANAGER 宾客体验经理 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

good stay

Customer review rating 4.0/5

刘. Families - Confirmed reviews ALL

Over all, it is a good experience. But, some facility in the room is too old to use.

Dear Mr. L., Thank you for choosing to stay at Pullman Nanjing Lukou Airport and taking the time to sharing your valuable feedback with us. We are glad to read that you have a good experience, But I am sorry that your room experience did not meet your expectations.please allow me to express my sincerest apologies.Our Engineering team will double check this room,We will prearrange one nice condition room for you during your next stay with us,Thank you again for sharing your experience, and we are looking forward to welcoming you again at Pullman Nanjing. Wish you have a lovely day! Sincerely, Lucy L. 刘娇 GUEST EXPERIENCE MANAGER 宾客体验经理 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Good stay but had a bad sleep due to water drip noise outside.

Customer review rating 3.5/5

Leo Couples - Confirmed reviews ALL

The location is fantastic for travellers for both airport terminals. Staff at the lobby were professional and friendly. I would also like to thank you for the room upgrade I received. I especially like how you make it clear to guests that which light switch controls which light. However, I'd also like to see two things improved a little bit: 1. There can be more complimentary drinks / snacks besides bottled water in the room. 2. I believe I stayed in Room 919 IIRC. The leakage of water at the balcony produced some drip noise that made falling asleep harder, even though the balcony is inaccessible and blocked by two layers of glasses.

Dear guest Leo, We very much appreciates your comments regarding your stay at the Pullman Nanjing Lukou Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our service. But your accommodation experience did not meet your expectation caused by water drip noise outside, please allow me to express our sincerest apologies. Our Engineering and Rooms team are following up on this problem as soon as they receive your feedback. We also pay high attention to your comment on speed of Wi-Fi connection which will be handled by our IT manager. We will prearrange one nice room for you during your next stay with us. Thank you again for sharing your suggestion and experience , and we are looking forward to creating wonderful stay time for you in the near future. Wish you have a lovely day! Sincerely, NANCY WANG GUEST EXPERIENCE MANAGER PULLMAN NANJING LUKOU AIRPORT

good location and kind service

Customer review rating 4.5/5

Minwei Families - Confirmed reviews ALL

this is the 2nd stay for my family at this hotel. the impression of the 1st stay is very nice. we still keep the toy Pooh bear at my home. We late checked in this time as the flight arrived after 21:30. and we also feel good service from hotel staff.

Dear Loyalty Customer Mr. Z., Thank you for staying at the Pullman Nanjing Lukou Airport again and giving us your most generous feedback regarding your recent stay. I am very happy to hear that you enjoyed two stays with us, and I am especially happy to read our staff service left such an excellent impression on you. Your feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. I have shared your comments on the speed of WIFI connection with our IT manager. He will take appropriate measures immediately to follow this issue. We highly value your feedback and all our efforts are concentrated in improving guest satisfaction. Thank you again for sharing your experience and looking forward to welcoming you again at Pullman. Our world is your playground! Sincerely, NANCY WANG GUEST EXPERIENCE MANAGER PULLMAN NANJING LUKOU AIRPORT

Pleasant stay

Customer review rating 4.0/5

Jt Business - Confirmed reviews ALL

All went smooth and efficient.

Dear Customer JT, Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your most generous feedback regarding your recent stay. I am very happy to hear that you enjoyed the stay with us. Your feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our service. We highly value your feedback and all our efforts are concentrated in improving guest satisfaction. Thank you again for sharing your experience and looking forward to welcoming you again at Pullman. Our world is your playground! Sincerely, NANCY WANG GUEST EXPERIENCE MANAGER PULLMAN NANJING LUKOU AIRPORT

Perfect for overnight layover at NKG, friendly staff

Customer review rating 5.0/5

Greg Business - Confirmed reviews ALL

The hotel is located right between T1 and T2 at Nanjing Airport - very convenient. Some rooms have an apron view which is a real treat if you're into airplanes. The noise wasn't disturbing at all. Nice, friendly staff who speaks English. The room was clean and comfortable.

Dear Customer Mr. Greg, Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your most generous feedback regarding your recent stay. I am very happy to hear that you enjoyed the stay with us, and I am especially happy to read our location, room and staff left such an excellent impression on you. Your feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. We highly value your feedback and all our efforts are concentrated in improving guest satisfaction. Thank you again for sharing your experience and looking forward to welcoming you again at Pullman. Our world is your playground! Sincerely, NANCY WANG GUEST EXPERIENCE MANAGER PULLMAN NANJING LUKOU AIRPORT

Professional and good service

Customer review rating 4.5/5

Kevinxxpp Business - Confirmed reviews ALL

Satisfied with the professional service

Dear Customer KEVINXXPP, Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your most generous feedback regarding your recent stay. I am very happy to hear that you enjoyed the stay with us, and I am especially happy to read our service left such an excellent impression on you. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We highly value your feedback and all our efforts are concentrated in improving guest satisfaction. Thank you again for sharing your experience and looking forward to welcoming you again at Pullman. Our world is your playground! Sincerely, NANCY WANG GUEST EXPERIENCE MANAGER PULLMAN NANJING LUKOU AIRPORT

Airport hotel. Quiet and clean

Customer review rating 4.0/5

Davidd Couples - Confirmed reviews ALL

Good experience even if lounge still close.

Dear Guest Davidd, Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your most generous feedback regarding your recent stay. I am very happy to hear that you enjoyed the stay with us, and especially happy to read our room upgrade service such an excellent impression on you. We also noticed that reservation and breakfast experience didn't meet your expectation, please allow me to express my sincerest apologies. I have shared your comments with our team. We will take appropriate measures for further improvement. Thank you again for sharing your experience and looking forward to welcoming you again at Pullman. Wish you have a love day! Sincerely, NANCY WANG GUEST EXPERIENCE MANAGER PULLMAN NANJING LUKOU AIRPORT

Best place to stay at Nanjing Airport

Customer review rating 5.0/5

Michael Business - Confirmed reviews ALL

I stayed at the Pullman Nanjing Lukou Airport to catch an early flight. The hotel is conveniently located between the two terminals. The room is beautifully arranged for a good night stay. The bed is perfect. What really makes the stay special is the breakfast starts at 6:00am. We can have a pleasant breakfast and walk to the terminal for just a couple of minutes. It is perfect for catching a 7:45am flight.

Dear guest Mr. Michael, We very much appreciate your comments regarding your stay at the Pullman Nanjing Lukou Airport. It is always a pleasure to receive positive feedback. I will share your nice comments on our location, bed and breakfast experience with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. Thank you again for sharing your experience and looking forward to welcoming you again at Pullman Nanjing. Wish you have a lovely day! Sincerely, NANCY WANG GUEST EXPERIENCE MANAGER PULLMAN NANJING LUKOU AIRPORT

Easy to access from and to the airport

Customer review rating 4.5/5

James D. Couples - Confirmed reviews ALL

We usually always enjoy staying at the Pullman and look forward to our stay. What we liked: we did not smell cigarette smoke in the room. The bed was comfortable. The shower had good pressure. The room was clean. They brought us a selection of foods from the executive lounge, even though the lounge was closed. They serve a nice breakfast. What we didn’t like: cigarette smoke in the exterior hallways. People staying in hotel at an international airport not being enforced to wear a mask while getting food off of a buffet. The balcony is worthless, why have it if you can’t use it? Guests out in the halls yelling or talking on cellphones after 22:00. We had a very good stay and would return.

Dear Mr. James D., Thank you very much for staying at Pullman Nanjing Lukou Airport and giving us valuable feedback. It is a pleasure to receive positive feedback. I will share your nice comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. But I am so sorry to hear that your dining experience, the closure of the balcony door and smoking smell in the hallways affected your overall experience, please allow me to express my sincerest apologies. According to the relevant provisions of Nanjing Airport Public Security Bureau, the hotel’s balcony doors must all be closed. We will appreciate for your understanding on it. For other comments you mentioned, our rooms department and F&B team will take immediate measures to make improvement. Thank you so much for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Wish you have a lovely day. Sincerely, NANCY WANG GUEST EXPERIENCE MANAGER 宾客体验经理 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Good location near the airport terminal.

Customer review rating 3.5/5

Eric Couples - Confirmed reviews ALL

Check in and check out was good and service was friendly. Large room with comfortable bed and very clean. Bathroom also quite large and there is a good view of the TV from the bathtub. The speaker in the bathroom was also a nice addition so you can easily watch a movie in the bath. However, the food at the Chinese restaurant was not very good. We ordered the Kou Shui Ji (口水鸡) and it was not what I am used to having elsewhere in China, very salty and no spice. Fried rice was bland and pan fried dumplings appeared to be microwaved. Meal was very expensive for what we received. We paid for breakfast and it was okay, about the same as I've had at other hotels in China. Overall, a good place to stay if you need to be near the airport.

Dear Customer Mr.Eric, Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your valuable feedback. Firstly we are so happy to find that our front desk staffs' service and room experience made you have a good impression. But I am very sorry that our Chinese food quality and breakfast experience did not meet your expectations, please allow me to express my sincerely apologies. I have shared your valuable feedback with our F&B team. The Director of Food&Beverage and Chinese Executive Chef take your comments on food quality and availability seriously. They have already started to investigate these cases and take immediate actions for improvement. Thank you again for sharing your valuable experience. We all welcome you to come back again in the near future. Sincerely, NANCY WANG GUEST EXPERIENCE MANAGER 宾客体验经理 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Good location

TripAdvisor rating 4.0/5

Isaac A Business - TripAdvisor review

Great hotel if you want to catch a plane next morning : only 3 minutes walk It is a very modern location with all the amenities . Three restaurants to choose from with a very helpful staff especially from the front desk

Dear IkeSun, Thank you for choosing to stay with us and sharing your recent experience with us. It is great to hear that you were impressed by our convenient location and staff service. Our property has 312 spacious and soundproofed rooms, it is part of Lukou Airport Terminal Building and links Terminal 1 and Terminal 2, only 3 minutes walk from the hotel lobby to the Departure Hall. Making every guest Feel Welcome and Feel Heart-warmed is our primary mission, we will continue to maintain our standards to enhance the overall experience of our valuable guests. Last but not least, we all welcome you to come back again in the near future. Our world is your playground. Best regards, Shelly Guest Experience Manager

Beyond Expectation

TripAdvisor rating 5.0/5

krastogi76 Business - TripAdvisor review

Everything about this hotel is beyond expectation. I was worried about the location, how far its from airport but i was amazed that its just adjacent to airport and metro station, its right on way from subway station to departures. Excellent in hospitality, staff is very cordial and very helpful. perfect stay for business traveller.

Dear krastogi76, Thank you so much for choosing our Pullman Nanjing Lukou Airport and taking your valuable time to write this kind review. We are happy to learn that you’ve had a pleasant experience during your stay with us. Much appreciate your generous comments on the hotel location,and our service. I have shared your compliments with our team to encourage them to continuously strive for excellence. Once again, thank you for your continuous support and we look forward to welcoming you back very soon. If I can be of any assistance with your future reservations, please contact me directly at H8737-GM6@ACCOR.COM. Sincerely, Shelly Guest Experience Manager

Pullman One Night Stay

TripAdvisor rating 4.0/5

Mingly L Families - TripAdvisor review

Warm welcome from staff. Lovely hotel, however my room had a leaking bathroom. We checked in late, but still warm welcome. Breakfast had a good variety, actually closer to the departure than I thought, so enough time to go check in then go back for breakfast which starts at 6am.

Dear Mingly L, Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your most generous feedback regarding your recent stay. We are indeed very humbled by your kind words on our location and breakfast, and I was especially happy to read our staff members left such an excellent impression on you - much appreciated! But I am disappointed to learn that your room had a leaking bathroom; please allow me to express my sincerest apologies. Our Engineering team will double check this room. Please rest assured that we are taking the appropriate measures to address the practice and prevent future occurrence. We will prearrange one nice condition room for you during your next stay with us. Thank you again for sharing your experience, and we look forward to welcoming you again when your travels take you to Nanjing Warm regards, Shelly Guest Experience Manager Pullman Nanjing Lukou Airport

Very comfortable stay

TripAdvisor rating 5.0/5

henrybaihn Business - TripAdvisor review

The room is large and clean as well as quiet. The view is very nice.The location of the hotel is close to the airport terminal 2.Normally it takes about 3 minutes by walking, so It is very convenient for the guests to take the flight.The exective lounge is on the 9th floor and the foods and beverages there are both yummy and the services of the two staffs are excellent. The surrounding there is very beautiful and well designed.There are lots of foods for choosing in the breakfast restaurant and the tastes are also good.The staffs in the lobby is friendly upon check in.

Dear Henrybaihn, We very much appreciate your comments regarding your stay at the Pullman Nanjing Lukou Airport. It is always a pleasure to receive positive feedback. I have shared your nice comments on our room and staff with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I’m Shelly, Guest Experience Manager. Should you need further queries, please let me know. We’re very glad to assist you all the time. We hope you could treat us as your old friends in Nanjing. We could well take care of you. Thank you again for sharing your experience and looking forward to welcoming you again at Pullman. Our world is your playground ! Sincerely, Shelly Guest Experience Manager Pullman Nanjing Lukou Airport

Excellent hotel

TripAdvisor rating 5.0/5

kangz2017 Families - TripAdvisor review

The hotel location right next to the airport and is at subway terminal, we have early morning flight so it was very convenient. for us to catch our flight. The service is also very good, room very clean.

Dear guest,thank you for staying with us and giving us your valuable feedback! It is always a pleasure to receive positive feedback. I have already shared your nice comments on our staff and room cleanliness with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a lovely day! Sincerely, SHELLY ZUO GUEST EXPERIENCE MANAGER PULLMAN NANJING LUKOU AIRPORT

hundred times better than expected

TripAdvisor rating 5.0/5

madisonl273 Solo travel - TripAdvisor review

I initially only booked this hotel because I had a 10 hr layover, and without a Chinese visa I had to stay within the airport and this was my only option. But it turned out to be INCREDIBLE. I slept through the whole night and was glad I got the relaxation before another long flight. The room was beautiful, stylish furnishing, overhead shower, big comfortable bed, spacious room, etc. All the staff were so friendly too! Also if you book online, the price is seriously, seriously so worth it.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Nanjing Lukou Airport. It is always a pleasure to receive positive feedback. I will share your nice comments on room and service with our team. I am sure that this feedback will serve as an encouragement to all of our housekeeping team members as we strive to continuously improve the quality of our services. I'm Shelly, Guest Experience Manager, should you need further queries, please let me know. Thank you again for sharing your experience, and we are looking forward to welcoming you again at Pullman. Wish you have a great day! Sincerely, Shelly Zuo GUEST EXPERIENCE MANAGER EXECUTIVE OFFICE PULLMAN NANJING LUKOU AIRPORT

Perfect stop over

TripAdvisor rating 5.0/5

John k Couples - TripAdvisor review

My wife and I need to over night in Nanjing on our way to Germany and stayed at the Pullman. The whole experience was excellent. We came in at 10 pm and check in went smoothly and the breakfast was excellent with good selection. The entire staff made us feel really welcome and ran into the Manager who greeted us as we left breakfast. We certainly recommend anyone who have a stop over in Nanjing to stay at the Pullman.

Dear guest, We are delighted to hear that your wife and you enjoyed the stay at our Pullman. It is always a pleasure to receive positive feedback. I will share your nice comments with our Front desk team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we are looking forward to welcoming your family and you again at Pullman Nanjing. Wish you have a great trip! Best regards, KIM CHEN GUEST EXPERIENCE MANAGER EXECUTIVE OFFICE PULLMAN NANJING LUKOU AIRPORT

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