Pullman Nanjing Lukou Airport

Customer review rating (ALL Rating) 4.7/5 243 reviews

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Description

Hotel extras

  • Located inside the airport Terminal, next to metro station and airport Transportation Centre.

  • Self-check-in kiosks at the Lobby.

  • Simultaneous Flight Information Display in 312 soundproofed guest rooms.

  • 1 pillar-free Ballroom, International all day dining and Chinese restaurant, 10 meeting rooms.

  • Surroundings such as Wantrack Circuit, Nanjing East Outlets, Niushou Mountain,Gingko Lake Golf

Our accommodation(s)

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Hotel location

Pullman Nanjing Lukou Airport

Nanjing Lukou Intl Airport, Jiangning District, Jiangsu Province
211113 NANJING
China

GPS:31.731231, 118.872873

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  243 reviews

TripAdvisor Rating  5.0/5  2,393 reviews

Pullman Nanjing Lukou Airport for their exceptional service during my stay, which I have not experienced at any other Accor hotel.

Customer review rating 5.0/5

Eric Business - Confirmed reviews ALL

When I checked in, the staff of Pullman asked me for instructions on the hotel's layout and transportation. When my vehicle needed charging equipment, the staff of Pullman who alerted other vehicles to provide charging Spaces for my vehicle. When my clothes arrived at the laundry room, the staff of Pullman cleaned them according to my special requirements.

Dear Jing F., We very much appreciate your comments regarding your stay at the Pullman Nanjing Lukou Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shirley Li 李传花 ASST. FRONT OFFICE MANAGER 前厅部副经理 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Good stay

Customer review rating 5.0/5

Yanwen Families - Confirmed reviews ALL

The staff at front desk is very friendly and we felt comfortable.

Dear Yanwen F., We very much appreciate your comments regarding your stay at the Pullman Nanjing Lukou Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shirley Li 李传花 ASST. FRONT OFFICE MANAGER 前厅部副经理 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

very unpleasant and annoying stay

Customer review rating 1.0/5

Yixin W. Couples - Confirmed reviews ALL

The check-in waiting time was extremely long despite three counters being open, each staffed by two people handling the same group of customers. It seemed they were either inexperienced or inefficient, resulting in waits exceeding forty minutes. I arrived late and exhausted from my journey, only to endure a long-standing queue. Throughout my wait, four lobby managers (one woman and three men) observed the long wait times but did nothing to maintain order or inquire about customer needs; instead, they chatted amongst themselves. The next morning, despite the restaurant being open for breakfast, I was informed by a receptionist that I couldn't dine for another half-hour, nearly causing me to miss my flight check-in. Upon returning to the restaurant ten minutes later, it took another ten minutes for a server to find a takeaway box, displaying a careless and inefficient attitude. Overall, I am extremely dissatisfied with this hotel and will not stay here again.

Dear Yi Xin W., Thank you for taking the time to tell us about your experience at the Pullman Nanjing Lukou Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shirley Li 李传花 ASST. FRONT OFFICE MANAGER 前厅部副经理 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Family friendly

Customer review rating 5.0/5

W. Families - Confirmed reviews ALL

It was a very good stay. The hotel is located inside the terminal and very convenient. It has a kids playground and my kids enjoyed the stay very much. The service staff are also very friendly for example the lady staff at executive lounge.

Dear Guan W., We very much appreciate your comments regarding your stay at the Pullman Nanjing Lukou Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shirley Li 李传花 ASST. FRONT OFFICE MANAGER 前厅部副经理 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Well Located

Customer review rating 5.0/5

Thomas Couples - Confirmed reviews ALL

The Hotel is well located in between Terminal 1 & 2 from Nanjing Airport. We had a perfect stay, Room as well the Breakfast has everything you need. The Staff very friendly. Definitely we will come again.

Dear Thomas E., We very much appreciate your comments regarding your stay at the Pullman Nanjing Lukou Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Shen GUEST EXPERIENCE MANAGER 宾客体验经理 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

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