Pullman Nanjing Lukou Airport 5 stars

Customer review rating (ALL Rating) 4.7/5 299 reviews

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Pullman Nanjing Lukou Airport - Image 1
Pullman Nanjing Lukou Airport - Image 2
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Nanjing Lukou Intl Airport, Jiangning District, Jiangsu Province, 211113 NANJING, China

Description

Hotel extras

  • Located inside the airport Terminal, next to metro station and airport Transportation Centre.

  • Self-check-in kiosks at the Lobby.

  • Simultaneous Flight Information Display in 312 soundproofed guest rooms.

  • 1 pillar-free Ballroom, International all day dining and Chinese restaurant, 10 meeting rooms.

  • Surroundings such as Wantrack Circuit, Nanjing East Outlets, Niushou Mountain,Gingko Lake Golf

Our accommodation(s)

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Hotel location

Pullman Nanjing Lukou Airport

Nanjing Lukou Intl Airport, Jiangning District, Jiangsu Province
211113 NANJING
China

GPS:31.731231, 118.872873

Telephone
Fax +86 25 6983 6999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  299 reviews

TripAdvisor Rating  5.0/5  2,536 reviews

Convenient

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Best place early flight, perfect service from Bella, give us a unexpected stay. The room is clean, kids club was great for my daughter.

Dear Min T., We very much appreciate your comments regarding your stay at the Pullman Nanjing Lukou Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shirley Li 李传花 GUEST EXPERIENCE MANAGER 宾客体验经理 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

nice stay perfect hotel

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

staying at this hotel is my good choosing,pertect room,good location,also have the wonderful service from beautiful staff nemed Shirley. All is the best.

Dear Xiaofang T., We very much appreciate your comments regarding your stay at the Pullman Nanjing Lukou Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shirley Li 李传花 GUEST EXPERIENCE MANAGER 宾客体验经理 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

not good

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Poor hygiene (there were actually false eyelashes left on the bathroom mirror) and odours in the air.

尊敬的 Rui C.： 十分感谢您花时间告诉我们有关您在 Pullman Nanjing Lukou Airport 的体验。很遗憾我们未能达到您的期望，请允许我向您表达我最诚挚的歉意。 此问题纯属正常实践的一个例外。请放心，我们正采取适当的措施来解决所存在的问题。我们将全力以赴，预防将来再次发生。 在此，我想重申我们对高品质标准的承诺，我个人非常希望确认您在下一次的下榻期间能体验到这份承诺。 我们期待再一次在 Pullman 恭迎您的到来。在您下一次光临期间请随时与我联系。 谨启 Shirley Li 李传花 GUEST EXPERIENCE MANAGER 宾客体验经理 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Great!

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Location at airport.Service is great.Thanks for shirley arrange the perfect room .

Dear Lingbo L., We very much appreciate your comments regarding your stay at the Pullman Nanjing Lukou Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shirley Li 李传花 ASST. FRONT OFFICE MANAGER 前厅部副经理 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Hotel location is good but resolve problem capacity need to be improved

Customer review rating 4.5/5

Tg Business - Confirmed reviews ALL

Hotel is easy to access T1&T2. It is so conveniece for guest to catch up early flight. Staff resolve problem capacity need to be improved. I think the FO manager need to empower your team member and foucus on their communication skill. Proper communication could make guest feel you are really willing to help us. Last but not least, you need also have " take responsbility" capacity. Excellent service should be provided at the beginning when guest ask for you help, although you take a prompt action for service recovery but i think it is a bit later. It is sill have scar after you provide excellent solution. Caring guest attitude is from bottom of you heart.

Dear sijun g., We very much appreciate your comments regarding your stay at the Pullman Nanjing Lukou Airport. We are deeply sorry to hear that your stay with us was not as enjoyable as we had hoped. Our goal is always to ensure that every guest enjoys a comfortable and pleasant experience at our hotel. We assure you that we are committed to improving our services to meet your needs. Once again, we apologize for your dissatisfaction and appreciate your valuable feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Shirley Li 李传花 ASST. FRONT OFFICE MANAGER 前厅部副经理 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.