ibis Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,682 reviews

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ALLSAFE approved hotel

Hotel extras

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng

GPS:3.163079, 101.714573

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,682 reviews

TripAdvisor Rating  4.0/5  457 reviews

Overall disappointed service

Customer review rating 2.5/5

Jeremyn Solo - Confirmed reviews ALL

Silver status going onto Gold - Upon arrival at check in waiting at the premium check in counter for 15mins and no one came to assist me. I had to ask if anyone came to help me and excuse i had is "we're busy". And so i had to wait another 15mins behind a long queue line. Very disappointed in the service provided by staff. Some of the staff seems disinterested in serving while standing in front the computer and notice there was a long line of customers waiting to check in. After checked in at the counter, heading up to the room, the smell of the room smell like sewage due to the heat came in thru the window and the air conditioning wasn't turn on. I had to leave the room for a while before coming back to remove the odour.

Dear Jeremy N., Dear Valued guests, We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian Chu Hotel Manager

Great location

Customer review rating 4.5/5

Phyllip E. Couples - Confirmed reviews ALL

Friendly hotel, lovely pool with great view. Breakfast was good also

Dear Phillip E., Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience. I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further. We look forward to welcoming you back at your earliest convenience for another great stay. Thank you, Ms Vivian Chu Hotel Manager

Well located , Good stay, easy to go shopping .

Customer review rating 5.0/5

Ho K. L. Solo - Confirmed reviews ALL

Nice to stay ,the receptionist are friendly.

Dear Ho Kah L., Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience. If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist. Best, Vivian Chu Hotel Manager

Overall rating.

Customer review rating 3.5/5

Christopher K. Solo - Confirmed reviews ALL

It was a good stay for me. My only complaint was the WiFi which didn't work well on the day of check in and yiur staff also was confused on how to solve it. Apart from that the stay was great. Love your hotel and will definitely come back again.

Dear Christopher K., First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you, Ms Vivian Chu Hotel Manager

Friendly staff and good room setup for Businessman

Customer review rating 4.5/5

Raymond L. Business - Confirmed reviews ALL

all great... except the bed too soft and now table lamp for us to work

Dear Raymond L., We very much appreciate your comments regarding your stay at the ibis Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivian Chu Hotel Manager

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Other web-users rate our hotel

  • 2,558 reviews 8.8/10 Location
  • 2,943 reviews 7.3/10 Room
  • 2,174 reviews 6.5/10 Service
  • 87 reviews 6.9/10 WiFi
  • 1,512 reviews 7.2/10 Cleanliness
  • 916 reviews 7/10 Breakfast
  • 773 reviews 6.7/10 Amenities
  • 556 reviews 8.8/10 Vibe

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