Other than room phon not working, I think it was a pleasant stay. On 31 March & 1 April, no one picked up the receptionist mobile phone. For guest like me whom room phone does not work, this is frustrating. Also, I have made calls (twice) to inform receptionist that my room phone does not work, anything please contact my mobile. This was not communicated to anyone (inclusive of the team who inform guest of their Covid test results).

The Premium Package stated Upgraded 3 meals but I can't feel it. Sometimes I can't believe the foods provided make any different with Standard Package. If that's the upgraded meal then I wonder what is the Standard Package meal they get. The room itself is fine but a lot of ants. Currently there is a construction on going next to the hotel. So it may not suit for those sleep late. I stayed at corner room, the WiFi is lousy. Sometimes the movie can't stream smooth. I would not choose this to be my quarantine hotel next time if go for Premium Package.

I have requested for a room with view and was disappointed that I was given room with construction view. As for food, no complaints except that fruits that comes with the meal were 3 small pieces.

Good room n service

-Not satisfied with the menu -Dial 0 nobody answer from 0830 am till 10 am -Call kampung kitchen ,to supply sugar sachets,none

Overall it’s ok experience

Checked in for the quarantine period. Comfort stay, nice food(mainly because I am vegetarian), superb hospitality. Thank you for the experience.

Simple Hotel with practical amenities. Having good view of greeneries of plant and KLCC. Having interconnected room for my family during quarantine make my stay very convenience.

Ibis Kuala Lumpur City Centre had fulfil my expectations. The room was so specious, very clean, all staff was helpful and friendly and the food was good. Very well location also one of the reason why I have chosen this hotel. I was amazed how it is so well organise during pandemic. Ibis Kuala Lumpur City Centre is fully recommended. Thank you so much for taking care of me during my stayed.

It's a good stay and nice hotel

I like everything, except the food should be not only local cuisine also why they is not windows in the room?

There was no problem to stay but the communication from the hotel staff is very poor and should be improved. But overall a good few days.

the FnB service was terrible.. I texted the coordinator for fresh milk instead of soy milk in the morning. They agreed and they continued to provide me with soy milk and no one replied my msgs. If I was told it wasn't possible I couldn't have gotten it from the mart. It was very upsetting. room was clean and extremely comfortable. Other than that I was very comfortable and I received other amenities promptly.

I WANTED to stay at this hotel. It has the nicest rooms in its class - and better rooms than some hotels a class above it. The rooms are well designed with excellent desk space, plenty of electrical outlets, and bedside table space. The rooms are clean. The showers are brilliant. And every room I've been in at this hotel has had incredible views of the Petronas Twin Towers. The pool is small but relaxing, at least when it isn't full of people swimming in their underwear (it could do with more supervision if only to make sure there are plenty of pool towels). BUT... on my first stay, after I got trapped in Malaysia unable to return home to Thailand, in April, we were given less than 24 hours notice that the hotel was becoming a government quarantine center and that we would be moved to a less-nice hotel for the remainder of the stay we paid for. Ok - extraordinary times and all that - I get it, I accept it. When I finally had the opportunity to return in July, both 7-day and 30-day long stay packages were being offered, so I expected there should be no problem with my stay. After a few days there, I was given less than 12 hours notice that I had to leave the hotel due to it becoming a quarantine center again. They offered to put me on a "green zone" floor but the pool and gym were to be closed. I had taken a 7-day package and was on the cusp of getting a 30-day package, both requiring prepayment. What if I had done the latter? I'd have been screwed. I've been living in hotels for over 4 months now. I have to budget very carefully. Why are they offering these long stay packages if they knew this was possible? They had to have known. Now I am at the nearby Novotel which is crappy. I just can't give a good review while they are bringing in guests, and worse, selling pre-paid long-stay packages, despite the possibility of this happening.

I am very sad. This hotel completely disappointed me. In my bathroom there were stains and hair on the walls. There were numerous spots on the walls of the room. Dust was on the table and the head of the bed. The panoramic window that was supposed to be the highlight of my evening was in dirty spots. The staff in the lobby responded positively to my comments on housekeeping. But what was my disappointment when, after returning to my room, I found the same stains and dust. This is the dirtiest ibis I have stayed in. I am extremely disappointed.