ibis budget Edinburgh Park 2 stars

Customer review rating (ALL Rating) 4.1/5 1,780 reviews

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Edinburgh Business Park, 6 Lochside View, EH12 9DH EDINBURGH, United Kingdom

Description

Hotel extras

  • Less than ten minutes away from Edinburgh Airport

  • Gyle Centre Tram Stop is located just opposite the hotel

  • Unlimited continental buffet breakfast available

  • Enjoy a selection of drinks and snacks at the on-site café

  • Nearby landmarks include Edinburgh Zoo and Royal Highland centre

Our accommodation(s)

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Hotel location

ibis budget Edinburgh Park

Edinburgh Business Park, 6 Lochside View
EH12 9DH EDINBURGH
United Kingdom

GPS:55.937871, -3.320634

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

FRAICHE

24/7 menu approach with hot and cold refreshments (pizza,sandwiches, pastries, etc.) are available whenever you need them

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,780 reviews

TripAdvisor Rating  4.0/5  2,021 reviews

Poor verging on awful

TripAdvisor rating 1.0/5

ScruffyBadger Business - TripAdvisor review

Truly dreadful. Quite honestly the poorest Ibis I've ever stayed at. The staff were clearly overworked but that manifested itself in a really bad customer experience. One overworked receptionist who was also the barman. He didn't engage in eye contact with the customer at all. Not once. Any communication was surly and grumpy. No pleasantries, no welcome. Awful. There was a ?supervisor present but he seemed to spend his time chatting to his mate at the reception desk amd actively avoided any customer contact. The rooms are incredibly basic which might be ok if this place lived up to its budget label. A badly fitting toilet door that offers no privacy. A weird bunk bed over the main bed. No sockets by the bed. Yet they're currently charging £233/night (TripAdvisor price 21/08/24). There is damp on the walls and the shower opens into the room, it's like they put a bunk bed in a large bathroom. In the bar if an evening there is no attempt to clear glasses and the bar area is almost inaccessible through a sea if unwashed glasses. The overpriced, not included breakfast is paltry and poor quality, served with an inspiring view of the neighbourhood bin, which sums up this hotel perfectly.

Dear ScruffyBadger, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay. This is certainly not the level of service and quality that we strive to provide to our guests. We understand your concerns regarding the customer service, room conditions, and the bar area, and we assure you that your comments will be taken very seriously. We are committed to addressing these issues with our team to ensure that future guests do not encounter the same inconveniences. Your feedback is invaluable as it helps us identify areas for improvement. We hope that you will consider giving us another opportunity to provide you with the exceptional experience that we aim to deliver. Thank you once again for your review, and we wish you safe travels. Kind regards, Irmantas, Team Lead

Well located....close to tram to centre and airport

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

We found our room extremely small with very little room to move and no facilities. The room was clean and the staff very helpful.

Dear Guest, we appreciate your feedback. We are glad you found our location convenient and our staff helpful. We apologize for any inconvenience caused by the size of the room. Your comments are valuable to us. Warm regards, Rosa, aGM

Very busy, overpriced and understaffed

Customer review rating 2.5/5

Tim F. Friends - Confirmed reviews ALL

Disappointing stay. During Edinburgh festival so very busy. We paid almost £200 for a twin room which felt like price gouging for a "budget" hotel. Room was clean but small (as expected). Breakfast/dining area was v busy and insufficient staff on hand to clear tables and replenish crockery etc.

Dear Tim, We appreciate your feedback regarding your recent stay at ibis budget Edinburgh Park. We regret to learn of the challenges you faced during the Edinburgh festival. Rest assured, your comments have been duly noted for our improvement. Warm regards, Rosa, aGM

Great atmosphere, good locatiom

Customer review rating 5.0/5

Therese D. O. Families - Confirmed reviews ALL

Such a handy spot to access Edinburgh, clean, with helpful friendly staff

Dear Therese, Thank you for your kind words. We are delighted you enjoyed our atmosphere, location, cleanliness, and friendly staff. Warm regards, Rosa, aGM

Pretty awful really.

Customer review rating 0.5/5

Paddle B. Couples - Confirmed reviews ALL

Bare rooms. No tea or coffee. Certainly not "budget" prices. Breakfast buffet a battleground always with something missing, knifes one day, bowls and spoons the next. Housekeeping variable - great on the first night; hardly noticeable that they'd been on the second. And the one thing this place had going for it (free parking) now isn't. We won't return - it's just awful.

Dear Paddle b., We regret to learn about your disappointing experience at our hotel. We appreciate your feedback regarding the room amenities and breakfast service. Rest assured, we value your comments and will address them with our team. Thank you for bringing these matters to our attention. Warm regards, Rosa, aGM

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Other web-users rate our hotel

  • 2,977 reviews 9.1/10 Location
  • 3,098 reviews 5.1/10 Room
  • 2,076 reviews 8.4/10 Service
  • 59 reviews 8.6/10 WiFi
  • 1,342 reviews 6.4/10 Cleanliness
  • 1,090 reviews 6.7/10 Value
  • 997 reviews 5.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.